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TracFone Customer Care Service

TracFone Wireless, Inc.

9700 NW 112th Ave
United States - 33178

Customer Support Phone Numbers

+1 305 715 6737 0 0

TracFone Complaints & Reviews

TracFone / TracFone sim kit

Mia on Feb 14, 2017
I bought an iPhone from this site and after I received it I activated the sim kit but nothing was working. I contacted TracFone support service and they said that was not their fault and told that there was probably a problem with the phone. They said that it was manufacturers problem and...

TracFone / Minutes

Adk Annie on Feb 12, 2017
I thought I had lost my LG flip phone tracfone. I called them to deactivate, and bought a new one. Didn't like the new android, and after I activated it. Tracfone wouldn't roll over the 259 minutes I had on the phone I thought I had lost. The android was an Alcatel - piece of junk...

TracFone / Tracfone customer service

divaannette1 on Feb 12, 2017
I am a 64-year-old senior citizen living on a fixed income. I have no patience when it comes to TracFone and getting my minutes immediately added after I've spent my hard-earned money on a $29, 99 TracFone card. I am reconfiguring my money so that if/when my 360 minutes (I have triple...

TracFone / Double minute problems

kekekeke on Feb 4, 2017
On 1/4/2017 I purchased a 120 minute calling card, I am on the double minute plan and did not receive my double minutes. I called and the person I talked to said I was just on the basic plan. I told him he better check again. After a few minutes he came back and verified I was indeed on...

TracFone / Phone cards

Cherie' on Jan 25, 2017
Worst customer service ever. Accidentally purchased the wrong type of card, I just want to switch to the right card of card. They will not do it, Multi billion dollar Corp and they refuse to transfer a measily 45 bucks to a cell fone?? I am ending my service with these people immediately. Kevin and...

TracFone / Customer service phone replacement policy

Van D on Jan 23, 2017
I called TracFone today because the phone I have would not connect to the internet using the mobile data feature. I spent well over 2 hours on the phone with customer service and the went through their script of possible solutions. None worked. Was transferred to another department and...

TracFone / Cell phone service

dap363 on Jan 19, 2017
tracfone sells simm kits that are suppose to work in your unlocked android cell phones and I purchases one at Walmart and it worked for awhile until they lost a tower here and now it is to far away for the att tower and then they want you to go purchase a T-Mobile kit after already paying...

TracFone / Customer service An lost of my minutes and not taking my security information seriously

Cheeell on Jan 16, 2017
I have a tracfone 402-686-1057 I done had for a while I actually bought a card for it the same day I lost phone I go buy another phone a alcateonetouch a206g I bought a 29.99 all from a walgreens by my house 90th center I lost the phone I set up my email information did security code etc...

TracFone / Cell phone

Jean Hink on Jan 5, 2017
Out of the clear blue sky, my tracfone has been updated. It installed a new keyboard which is fine. But now I can't open pictures that have been texted me. It says to download. When I do that, it says downloading, but nothing happens. Before I could easily receive pictures. I cannot open...

TracFone / Tracfone wireless

chuckles cordes on Jan 4, 2017
I hav been dealing with straighttalk/tracfone 4 over 3 years now . I hav purchased 3 phones . I hav had 26 replacement phones . 25 of 1 model & 1 of a diff model . I've had my hand burned 3 times and upon returning 2 my bedroom I found my bed smoldering and a 3' diameter...

TracFone / Activate and transfer number

Give Better Service!!! on Jan 2, 2017
Tracfone more like Trickfone. Absolutely the worse display of customer service I have ever encountered. I purchased a smart phone for my dad for Christmas and tried to activate it 12/30/16. I activated many phones in the past through the website with minimal to no issues. But now overtime...

TracFone / Activating new phone

Kirby on Dec 30, 2016
I just bought an Alcatel One Touch Tracfone and was trying to activate it online and when I entered the serial number on the red activation card it tells me it was already associated with another account. Then I called their customer service line to activate it and the automated service...

Tracfone Wireless / Customer service and overall business

Tim Seaborn on Dec 23, 2016
I ordered a phone and plan on Tracfone's online store on Dec 2nd, I notice that the plan was not what I was looking for so I cancelled the order the next day online. I was sent an email on Dec 2nd confirming my order and on Dec 2 & Dec 5th confirming my cancellation. I waited about nine...

TracFone / Lost minutes transferring from 2g to new 3g

Mad Cajun on Dec 14, 2016
I bought a 1 year plan to add to existing phone. I tried to add the new plan by the internet web of TracFone to existing phone but was unable. The web site did not allow me to add because the phone was a 2G and I would be receiving a new compatible phone in the mail. I waited days and did...

TracFone / TracFone is the most terrible company

Seeeij on Dec 9, 2016
I have bought a TracFone and purchased a service plan. For some reason they did not activate my phone and when I contacted customer service they made it even worse. Their rep claimed they did activate my phone! I asked him to check again and he said he already checked and there was nothing...

TracFone / Ripped off my minutes

Pugsbuni on Dec 4, 2016
I transferred my tracphone (having trouble, wasn't keeping a charge) data..phone # with 2178 minutes to my granddaughters Android, that had 2067 minutes, both were on my acct. I was never told I'd lose my grand daughter's minutes, until today . This transaction has been going on since 12/1...

TracFone / Tracfone did not transfer all my accumulated minutes to new flip phone.

Cathy Merritt on Dec 4, 2016
I had accumulated 5, 859.10 minutes on my old flip phone. Tracfone notified me that service was being upgraded in my area, and I needed to purchase a new phone by 31 Dec 2016. I bought a new LG 442B flip phone at Walmart and called tracfone to activate the new phone. However, they...

TracFone / Stolen minutes

Bylypop on Dec 3, 2016
I purchased this phone in July of 2016. I have the 3X Talk, Text, Data and Carryover unused minutes plan. I've had TracFone service for some time now and all of a sudden I could not use my phone service. I had around 120 or so minutes at the time when I renewed a purchase (due to my...

Tracfone Wireless Phone / Company stole phone minutes

Peter Wells on Nov 26, 2016
I purchased a phone and service with TracFone. I have the 3X Talk, Text, Data and Carryover unused minutes plan. I've had TracFone service for some time now and all of a sudden I come not use my phone service. TracFone stated they had deactivated my phone and changed my phone number...

TracFone / Stolen minutes

Phipp on Nov 24, 2016
I had a 2g phone I had been using for the last 6 years, and every time I tried to dial out it would say this phone will no longer be able to make calls after December 31st. It would then automatically call the tracfone service reps in India and charge minutes hours actually. They kept me...

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