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TracFone Customer Care Service

TracFone Wireless, Inc.

9700 NW 112th Ave
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Fax:
+1 305 715 6737 0 1
 

TracFone Complaints & Reviews

TracFone / year of service for text, phone and data

Tr
tracfonesucks on Aug 27, 2017
I subscribed to tracfone in May, 2016. I had 1, 200 minutes of text, phone and data (each). I renewed in March, 2017 (3/27/17 phone call) for another year of service and was told everything would roll over as I had excess. I added told on my customer service call to renew that I had 2, 275...

TracFone / smartphone purchase

Js
JSOlson on Aug 26, 2017
On July 24, 2017, I made an online purchase for an LG Smartphone along with a 1 year service agreement (Purchase # 9891222). I made the purchase using my Mastercard. The phone was shipped overnight Free. Within a day, I received a defective phone...no back casing, no battery, no sim card...

TracFone / lack of competence and customer service

No
notracfoneforme on Aug 24, 2017
I used tracfone for about 10 years, although there were occasional issues. This year my 2nd tracfone was dying and I purchased a 3rd from Walmart. When I tried to have my long time number transferred from #2 to #3, no one at tracfone could do it. I spoke with people at length and was on...

TracFone / upgraded my phone and minutes didn't transfer correctly & phone rep. tomar was not helpful

Wi
Will B1 on Aug 21, 2017
I recently upgraded my trac phone. On August 18 I purchased a new cell phone. I have been a trac phone customer for 12 years, this is probably my 7th phone. Every other time I upgraded my phone I ended up with more minutes, texts, and data than when I started. So the first part of the...

TracFone / cannot get phone unlocked

Un
UNHAPPY with TracFone on Aug 19, 2017
I have had a TracFone for several years but need to change to another carrier. My Motorola LG has a message to indicate that it has been locked. When I first called to get it unlocked, I was told the phone was too old. When I called again, I was told TracFone could only unlock it IF I...

TracFone / can't get service on my phone and they won't fix the problem

Ly
lynx246 on Aug 15, 2017
My daughter had a tracfone for a while and then for her birthday we got her a used iphone and transferred her account to it. Everything worked great and then I tried to activate her old phone using a new airtime card for my son. Somehow when I did this, it merged the 2 lines, messing both...

TracFone / phone card

Ma
Marietta Kelley on Aug 10, 2017
I bought a 120 minute phone card from Family Dollar on 07/30/2017 at 16:47:29 09130 01 12224458987. The cashier did not give the receipt that had my pin number on it so I called Customer Service. I give customer service the bar code numbers on the back of the card to verify that I...

TracFone / unethical behavior

Rv
rvms on Aug 3, 2017
Ever since i bought my tracfone its been nothing but problems. everytime i need to refill when the data gets low, they remove the remaining data i have left . its happened to me 3 times now & they refuse to credit my phone the lost data, customers service is no help @ all, they just want...

TracFone / rude behavior, took twelve people to resolve my issue

Sr
SRugg on Aug 1, 2017
On Sunday, July 23, 2017 (approximately 4:30pm), my mother thought she lost her tracfone. She had recently purchased a new tracfone for my birthday so I called tracfone and asked to have her lost phone deactivated and transfer her phone number the new phone instead of me using it. When she...

TracFone / they stole the 1200 free minutes the phone came with and it isn't even possible to contact online chat!

Mn
MNapoli on Aug 1, 2017
Purchased cell phone from hsn, it came with 1200 free minutes and triple minutes for life. Activated the phone on 7/31/17, 1200 minutes were there, next day, 8/1/17, minutes are gone!!! The phone has never been used! They just stole the minutes overnight! Trying to reach the chat line...

TracFone / both product and what they call customer service!

Ia
iamk on Jul 31, 2017
I have had many problems with my phone but the worst is no customer service. They are rude, they lie and they never seem to get anything fixed. They love to tell you they're going to put you on told for a couple of minutes. Then an hour later they are checking to see if you're still there!...

TracFone / stealing minutes, and data do, not keep any promises unethical behaviour

Pa
Paul11011 on Jul 27, 2017
Hi my name is pavel polehna, I am calling regarding mine and my wife phone using tracfone service. We are using your services for few years without need for customer service (adding min online) and did not have any problems. When we needed help from customer service problems started and...

TracFone / ability to change credit card information

An
anastasie on Jul 18, 2017
I first tried to change my credit card information in June of this year when I got my new card in the mail. It showed as being changed in the system but then I got a cancellation notice on approximately the 5th of July. I called the service center on either the 5th or 6th of this month...

TracFone / customer service

Li
Liz Duren on Jul 13, 2017
A few years ago I ordered a tracfone with triple minutes, ported the number from my previous provider and the tracfone did not work. I was sent a new phone but in this process could no longer use my former number. Last week before I ordered a new phone I did an online chat with 2 different...

TracFone / tracfone stolen phone minutes

Ka
katerina117 on Jul 10, 2017
During the first quarter of 2017, we lost cell phone minutes on 3 phones my family owns. We have used Tracfone for 4 years and this is the first time this has happened. Each phone lost about 1, 000 minutes (we bought the one year card with 1200 or 1300 tripled minutes for $100 each). That...

TracFone / airtime & grievances with customer support.

Ca
Cammie Kennicutt on Jul 8, 2017
My husband & I both were using Tracfone for our service but he switched to Net10 as they offer 30 unlimited plans. On his Tracfone prepaid plan he had over 3300 airtime minutes and over 900 text that were unused. He requested those minutes to be transferred over to my phone and was told it...

TracFone / turned off ringtone

Ai
Aita Thakali on Jul 6, 2017
Recently my tracfone, s Ringtone has been turned off. Don't know why . Is there any reason to do this in the business. if can not hear the ring how do I suppose to know who is calling and how do I call back to the any person. If don't call anybody then there no use of my minutes. No using...

TracFone / employee at speedway sold me the wrong card

Mi
Michelle Cash on Jul 4, 2017
On 5/30/2017 I went to Speedway to purchase an At&t phone card.I drove home and attempted to load the airtime to my phone.It said it is invalid.I live in the country so I couldn't go into town until a couple of days later to return the wrong minutes.The store manager Cara called you and...

TracFone / family plan - customer service

De
DeBorha Summers on Jul 2, 2017
Hello I have been with Tracfone since 2004. And Rarely did I have problems. BUT lately, OMG the Customer Service has been Hmm How do put this Don't Know what they are doing! Since March of 2017 I have been trying to get my Husband back on the Family Plan and for some reason Unable to I have...

TracFone / customer service

Cu
Curel Born on Jun 28, 2017
It started 6-2-17 THe port for charging was not working, I called and had to send in my old phone and they sent me a new phone (refurbished 2014 phone).. The day I got the phone it did NOT work Nearly 3 hours on the phone with (fake) mangers and I got NO connection nor my minutes restored...

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