Menu
Write a review
File a complaint
CB Telecommunications TracFone Wireless Avoid! Terrible to useless customer service
TracFone Wireless

TracFone Wireless Avoid! Terrible to useless customer service

D
Author of the review
7:28 am EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Switched from a credible service provider to save on monthly expensive.
Paid $200.00 for less then 9 days on service. Spend Hours attempting to resolve
Problems. Website useless, when trying to perform any edit directs you to their customer service number. Customer service useless, first comes up with a Virtual assistance, again useless. When finally spoke with a person, again useless. Was put in a endless loop of we need a verification code via email that only arrives after 10 minutes and has expired. This goes on until the customer is so frustrated they give up.
Even went to local service center listed on the website, they knew nothing about being a TracFone service center. Zero.
Spend hours in this endless loop of frustration, and when back to the a credible service provider, they to experienced TracFone customer service and gave up.
Lost my existing phone number of many years, had to get a new number to resolve.
It’s a scam, avoid, we are disputing the credit card charges, and contemplating legal action..

Recommendation: Avoid, possible scam..

0 comments
Add a comment

More TracFone Wireless reviews & complaints

TracFone Wireless - unregistered sim problem fixed 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone Wireless - Poor service! 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TracFone Wireless - tracfone not adding minutes after online purchase 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone Wireless - missing minutes from account - again 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TracFone Wireless - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all TracFone Wireless reviews and complaints