TracFone Wireless – Multiple unsuccessful attempts to receive service concerning a non-functioning Tracfone.

Date of incident: 30 March 2025. Three (3) unsuccessful Chat attempts to report a non-functioning Tracfone. This was followed by a landline call to Customer Service. After more than two (2) hours and unsuccessful attempts to reset my device, etc., and being placed on hold, three (3) separate Chat representatives we not able to resolve the problem. I suggested a replacement device on several occasions during the Chat. My suggestions were futile. More "try this," "try this." Finally, with no resolution in sight, I ended the landline call with the fourth (4) Customer Service Representative and stated that I would contact Corporate Offices.

Attempted to connect with Corporate earlier today, and the Customer Service Representative on the line REFUSED to assist. I am currently without cellular telephone service.

The device, NOKIA G300, will not power off. No/No touch functions are available. Additionally, the device constantly emits a "gibberish" recording. Again, the device is inoperable and is obviously malfunctioning.

My last recourse is this Better Business Bureau Complaint. I have been a Tracfone customer for about twelve (12) years; I think that I deserve better service. Moreover, I am very displeased and dissatisfied with the lack of quality customer service I continue to receive, even on this second day.