Toyota review: Corolla

I bought a 24 Corolla at Mt. Airy Toyota. I explained THREE TIMES that I cannot receive mail at my physical address. I told their business manager that the payment info was sent to the physical address the last time I bought a car, causing all sorts of problems. The guy assured me that payment info would be sent to my p o box. He showed me that he had correctly listed my mailing address on the form.

I waited 2 wks for payment info. It didn’t come. I called the dealership and explained. They said “probably just holidays, it will arrive.” Two more weeks passed. No payment info. I called again and they gave me the 800 number. I called it and was informed that the payment info had been sent to the address that I had explained THREE TIMES does not receive mail. He said that was the only address they were allowed to send it to. Now I will have late payment fees, and my credit will be affected. No apology was offered.

If I had been informed when I bought the car that I had to call the 800 number to make arrangements, I would have done so. It seems remarkably stupid that they are unwilling to mail a simple business communication to a post office box; however, I would have followed this ridiculous policy if anyone had told me I had to do so.

I wrote letters to the Toyota Finance Dept--I called the 800 # again, I tried to file a complaint at the Toyota website and got this msg every time I tried: "Our website is undergoing some routine maintenance. We're sorry for any inconvenience. Please come back and try again later. "

I still do not have payment information and it is nearly 2 months since I bought the car. I am so sick of this and so sorry I bought a Toyota. Never again.