5 Laurelwood Lane
Eastampton, NJ 08060
December 31, 2019
P.O. Box 259001
Plano, TX [protected]
Re: 2010 Rav 4 Rear Stabilizer Bar Links & Shock Absorbers/Suspension Strut Replacement Repair
Good day to whom it may concern. I have been a Toyota customer for over 20 years. My mileage and usage of vehicle is light.
Please see attached invoice, which I unfortunately paid to mechanic for my 2010 Rav 4 with 97339 miles on both November 19, 2019, and, December 30, 2019.
I am aware the 2010 Rav 4 has multiple recalls for suspension bar links; however, I have been told by Liberty Toyota Burlington NJ my VIN is not part of these recalls.
Please consider compensating me, in some manner, for referenced repair. I have been a repeat Toyota customer.
Now, I am reconsidering being a repeat Toyota customer, since the Toyota product has cost me both for replacement upper & lower radiator hoses, both rear stabilizer bars, and, both rear suspension strut & shock absorbers.
I had two problems with my vehicle (sway arm and transmission) - The vehicle is under warranty and they have had my vehicle for over 11 days. I can't get a human on the phone. This was my email to them:
I have SERIOUS complaints about your customer service. I just called your service department (count them) 16 times in a row to get a status on the vehicle that you've had for over a 11 days. I have NO VEHICLE. I cannot get a human and have continually been dumped into someone's voicemail and/or been disconnected. I am now going to have my attorney officially cancel the warranty on my vehicle. You people have the worst customer service I have ever done business with.