Subject: RESEND : Log of Complaint to Toyota HQ
Date: Fri, 13 Dec 2013 00:28:40 +0800
Totally no reply on EMAIL SENT ON 12 December 2013 after my log of report of complaints. Feel very disappointed and wondering how Toyota handling a worldwide customers. It is just simply ignore the customer complaints and keep quiet ?
Dear Customer Support, ( 2nd time complaint on Service Provided By Toyota )
Refer to the above, I high appreciate that Toyota become the well known brand in Malaysia today and I am one of the customer to Toyota with Vehicle No. WRP 3999 ( Toyota Camry ). Meanwhile, I have been experience the comfotable design & Service provided by Toyota. It is great ! and worth for the money that I pay.
I have been driving my vehicle for four(4) years and 3 months ( Oct 2012 ) and facing the problem which there is a noise from the lower engine of my vehicle every time when I pass through the road. Meanwhile, I have highlighted the issues to service advisor during the periodic service at Toyota Centre Centre and end up I was been informed there is no issues with absorber after Max-Check service. However, I got nothing to say base on trust to Toyota quality of service.
Few weeks later after the service, when I travelling from KL to Penang with my friend on his Camry and found out there was no sound been generated from the lower engine after passed through 5 road bumps and I started wondering why my Camry having such noise. By the way, i further on my periodic service as usual per 10, 000km, i highligted again on the same issues and gone through Max-Check but end up I still get the same answer.
Unfortunately, I will keep the same issues highlighted on every service of my vehicle and end up with the same answer on previous few service at Totota service Centre and i feel very disappointed. By the way, when i did the car service at Toyota service Centre at Panglima City Motor ( 130, 000km )and i was attended by an experienced Service Advisor Mr.Teoh. Therefore, I requesting Mr. Teoh to have the road test with me at the compound of service centre by passing through few road bumps. However, Mr. Teoh informed me on the spot there is a fault with the vehicle and immediately take action to proceed with car servicing and Max Check. Hence, I was informed required to replace the spare parts under own cost due to the warranty expired.
I just wondering, the technician will test drive the vehicle at the compound of the service centre for certain testing for Max-Check during car servicing and they aren't noticed regarding the noise generated for the previous few scheduled car service?
Therefore, I pressing on and looking high attention from Toyota Top management to further on investigation on how dedicated of the Toyota Officers when handling customer complaints and to ensure deliver the quality service to customer when going through the MAX-Check which i have paid on every periodic sheduled car service and where is the expertise of Toyota ? and Toyota willing to grant the expiration of warranty to customer by providing the worst service and end up customer required to bear the higher charges on spare parts due to service failure ?
Looking forward the reply from TOYOTA regarding the above after your judgement and actions.