Bloomingdale's
reviews and complaints

As someone who appreciates luxury fashion and quality products, my experiences with Bloomingdale's have been quite mixed. While the store offers a curated selection from renowned fashion houses, the overall customer service and online shopping experience have left much to be desired. I've encountered issues with delayed deliveries, incorrect orders, and unhelpful customer service representatives. It's disappointing to see such a prestigious brand struggle with basic aspects of customer satisfaction. Despite the allure of their collections, the lack of attention to detail and customer care has made me hesitant to continue shopping at Bloomingdale's.

This site is dangerous like a drug. Great prices the best customer service in the world, and good shipping. It use to be fantastic shipping but they switch to sure post with the USPS- which means post office issue ( have you tried dealing with the post office? Its not good). Other then sure post bloomies is the best!

There is not a store in my area, therefore I have to order online only. Anything that I have ordered has came in perfect condition. Also, if I need to return an item it is never a problem. If there is a problem and you call customer service, they are ALWAYS helpful and nice which is very unusual now a days! Thank you Bloomingdales!

There are some things that remain the same price no matter what store you shop. That said, when you apply for a loyalty card, you get perks with your purchases, specifically Clinique and other mid-shelf cosmetics. Bloomingdale's also offers free returns. Items arrive in a box outside a very nice inner box with tissue paper and a ton of sample in which you get to choose which ones.

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

I have only placed maybe 2 orders from them, but I have been pleased when I did. It is expensive, but good quality. I was looking for an Autumn Cashmere sweater, which is a "high-end cashmere". I was finding the same sweater that I wanted on different sites. I got the best deal from Bloomingdales. It was priced considerably less than the other site I checked with. I have had this sweater for years and it is still in good quality. It is holding up well.

We just purchased a $10,000 Kluft mattress at Bloomingdale's. We decided to shop at Bloomingdale's after we learned that they are one of the few retailers that chose not to drop Ivanka Trump's line. Good for them for not getting swayed by the media hysteria. We will never shop at Nordstrom's and Neiman Marcus again, which is where we typically went. While we were in the market for a new mattress, we did not even realize Bloomingdale's sold mattresses until we stopped in to support them. Thank you for sticking to your principles! You have made a new lifetime customer out of us.

At the suggestion of a Nordstrom clerk I went to the Fashion Valley Bloomingdale's dress department. An extremely young woman, Sarah Duland assisted me, taking me to various dress departments to find a perfect dress for Grandmother of the Bride. They did not have my size in that store. After searching who might have my size, she wrote the dress manufacturer, dress number, plus, the telephone for the New York Bloomingdale's that did have my size. I was fortunate to have a very personable young man help me, and am awaiting the size 12's dress arrival. I could NOT HAVE asked for better Customer Service! Thank You Sarah and Bloomingdale's. Adios Nordstrom (no customer service there any more!

Bloomingdale's is not the best when it comes to resolving any issues you may have with your order. I recently ordered a jacket that was supposed to be delivered in about 10 days, which is quite a long time compared to other companies where you can purchase items worth $700 or more. I paid for the jacket using Bloomingdale's Credit, but unfortunately, they did not resolve any of the issues I had with my order.

I had a problem with shipping to my apartment address and requiring a signature to ensure that the package gets to my door. This is because USPS in my area is terrible and they often leave packages sitting in the main area for mailboxes. Anyone can just pick it up, and this is a huge security risk. In fact, USPS once left a $1,600 item in front of my door that required a signature, and nobody signed for it. Luckily, I found it before anyone else did.

When I ordered the jacket, I specifically asked that a signature requirement not be waived, ignored, and sent via regular parcel post. However, when the package arrived, it said it was delivered, but I never received it. I don't usually say that I didn't receive things when I actually did, but in this case, I am sure that the package was stolen. This happened right before Christmas, and it was a huge disappointment.

I thought that since I paid with their credit, Bloomingdale's would help me, but they denied me help simply by saying that the tracking said the package was delivered. This was not helpful at all, and I was very disappointed. I do not recommend buying anything from Bloomingdale's of any significant value and getting it delivered. They even delivered my Roberto Coin necklace worth $1,800 right to my front door, and it was left for anyone to enjoy in this large complex. This is not cool at all.

I recently made a purchase on Bloomingdale's website for a total of $800. The order was split into two surepost shipments, which was a bit inconvenient, but I've shopped with Bloomingdale's online before and had great experiences. Unfortunately, this time was different. I had an issue with an order that was not received and when I tried to contact customer service, I was met with disappointment. The representatives I spoke with were unable to help me and could not transfer me to anyone who could. They informed me that there is no customer service in the US unless I go to the store, which is not feasible for me since I don't live near one.

I'm extremely frustrated and disappointed with this company. Not only do they have no service to help customers, but I also discovered that they charged me $200 more for the same order that was later discounted by 25%. It's unacceptable and I will have to dispute the charge with my credit card company. It's clear that this disreputable company cannot afford to pay people who can figure out what to do.

Initially, the representative asked if I wanted a refund or replacement. I requested a replacement, but I was skeptical when she said I would receive a confirmation email in a few days. It seemed like she was just trying to get rid of the call. Later, I noticed that part of the order was reordered, but I couldn't tell if they tried to charge me again.

I called back and demanded a refund. I also made it clear that I will never shop at or deal with Bloomingdale's online again. It's a shame to see what has happened to this once-great company. I've lost all trust in them and now I need to change my credit card number.

Overall, I would not recommend shopping with Bloomingdale's online. Their lack of customer service and questionable pricing practices are major red flags.

I recently had a very disappointing experience with Bloomingdale's. I purchased a Canada Goose Jacket from their website for a whopping $825. I was initially told that I would receive my item on 11/27, which was four days after my order was sent on 11/23. However, when that date came and went, I still had not received my jacket. I decided to reach out to their customer service team via email to inquire about the status of my order.

To my frustration, they promised that I would receive my item by the end of the day on 11/28. When that didn't happen, I sent another email the following day, but received an unhelpful response stating that it could take anywhere from 3-7 days to deliver an item and that I should expect it on 11/30. However, even on the end of 11/30, I still had not received my jacket.

Feeling frustrated and desperate, I tried to contact their customer service team again, this time through their online chat feature. After providing my order number and waiting for a response, I was asked if I had ordered a Dior perfume. Confused, I replied that I had actually ordered a Canada Goose Jacket. That's when they informed me that the jacket was no longer available and that they would be returning my money.

I was extremely disappointed with this outcome. I had been waiting for over a week for my jacket, only to be told that it was no longer available. It didn't seem fair that they had held onto my money for so long without informing me that the item was out of stock. In comparison, I have had much better experiences with other luxury brands like Louis Vuitton, Gucci, Salvatore Ferragamo, and Hermes. Their customer service teams are always very responsive and on time, and they make sure to send me emails to confirm that I have received my items and to ask for my feedback.

Overall, I was very disappointed with the poor services I received from Bloomingdale's. While they may sell luxury items, their customer service left a lot to be desired.

I been a Bloomingdale's card holder for over a decade. I used to shop there all the time, but recently I been trying to be more responsible with my finances. I noticed that they were charging me a crazy high interest rate of almost 28%, so I stopped using the card last fall. My last purchase was a pair of sneakers for my kids that cost $40 in September. I paid off my balance in full in January and cancelled the account. I thought that was the end of it, but when I checked my card at the beginning of February, it still showed a zero balance. I didn't think anything of it until Covid hit the next month. I didn't realize that they had charged me an "interest" fee of $69 in mid-February. I mean, come on, what was that for? The sneakers I bought in September that I already paid off? It didn't make any sense to me.

I didn't see the interest charge until just a few days ago when I received a letter from Bloomingdale's saying that they had sent my "account" to a collection agency. They claimed that I owed them $138, which included a bunch of bogus fees. I was shocked and upset. I called them right away and paid off the balance, but the damage was already done. They had already tanked my credit score. I had never been late on a payment in ten years, and I always paid off my balance in full. I couldn't believe that they would treat one of their best customers this way. Their customer service was heartless and soulless.

To make matters worse, Bloomingdale's is not like any other high-end online boutique out there. They frequently cancel orders without any explanation. It's frustrating and disappointing. They are just a giant, terrible, soulless conglomerate of a company with so many hidden fees and scams. I urge you to save yourself the headache and stay away from them. I know I will never shop there again.

So, I got this gift from Bloomingdale's, but it was on backorder. I called up to find out what was going on and the agent said she'd send me a credit instead. I was like, "cool, thanks." But then the credit never showed up. I called back like four times and every time they said it was either in process or in the mail. But then last week I called again and talked to Sylvia and Josh and they were super rude and basically said I wasn't getting a credit because the Bloomingdale's rep canceled the order when they were trying to give me the credit. I had no idea that had even happened! And now they're telling me to call the person who sent me the gift? That's not cool.

I asked them to review the phone messages, but they never got back to me. It's just really weird and frustrating. I mean, I know Macy's stock has gone down a lot, but that's no excuse for treating a customer like this. I live really close to a Bloomingdale's, but I'm never shopping there again. And to make matters worse, I got another gift from them and it arrived broken in half! It wasn't even in its original box and it had a shipping label to some random person. It's like they have no idea what they're doing.

Overall, I'm just really disappointed with Bloomingdale's. They need to get their act together and figure out how to handle customer service issues. It's not okay to treat people like this.

Me and my hubby went to Bloomingdale's Store on Market Street in San Francisco on February 20,2022 to pick up a dress that needed some alterations. The dress was now ready to be picked up and they gave me a big brown paper bag, like the ones you get at the grocery store, to carry the dress instead of the usual complimentary dress bag that comes with a purchase dress.

While we were there, I decided to check out the women's shoes department to buy my pregnant daughter an extra pair of shoes she could wear as an alternate pair in case the other pair she ordered didn't arrive on time for a family wedding we were attending on February 26,2022 at Four Seasons Hotel.

The women's shoe department was almost empty, and there was hardly anyone buying. However, no one came to greet me or ask what I was looking for. So, I approached a salesperson named Clifford Hall and asked him to show me shoes for a wedding occasion. As soon as I finished my sentence, he started shaking his head and saying "Nooooo". I thought he didn't understand me clearly, so I explained further and said as a wedding guest, not as a bride. Still, he insisted that there were no shoes available for me to buy for a bride to be or a wedding guest. No period!

There were obviously hundreds of party occasion shoes that I could see, and when I called him on one particular shoe, he said that they only had size 6. He never even asked me my size! This salesperson did not want to sell me shoes, period! He was rude, condescending, unprofessional, and very unpleasant. I was stunned!

I have been a loyalist member with Bloomingdale's and recently pre-ordered an Italian leather sectional that is coming in April, but I want to cancel it now! This man's behavior is unacceptable! This review should be -5 stars.

I complained to customer service, and they promised that they would investigate. I will be waiting!

On the 30th of April, I went to Bloomingdale's with my son to get his measurements done for prom. I had made a purchase three weeks prior and was told that they do suit measurements and tailor alterations there. However, when I arrived with my son and two daughters, the sales associate told me that they do not do measurements unless you have your own suit or purchase from there. I explained that we didn't have a suit yet and were looking to purchase one if my son found something he liked. I asked if someone could pull some suit options for him to try on. The tailor arrived and gave us a size of 42/36 without doing any measurements. He said that if we purchased the suit, he could do the measurements and alterations. I was disappointed that my son couldn't try on a suit without making a purchase first. It felt like discrimination against us. I expressed my disappointment to the tailor and asked if my son could try on anything. He allowed my son to try on a suit jacket without pants. I mentioned the sales associate who had encouraged me to bring my son in for measurements and asked if he could have scheduled an appointment for us with the tailor. The tailor said that the sales associate should have asked another associate for his personal cell phone number to schedule an appointment. I found this very unacceptable and spoke to customer support in the store. I expressed how unprofessional and disheartening the experience was for my son. I was hoping for a follow-up call or email regarding my concern, but I received nothing. As someone who services the city every day, I don't treat people unfairly no matter what they look like.

I gotta say, I had a pretty rough experience with Bloomingdale's a few months back. They sent me this gift/rewards promotion that I didn't even ask for, but I figured, hey, free stuff, right? So I used it. But then I bought something else from them that wasn't what I expected, so I returned it. And when I got my credit back, it wasn't the full amount! I called up their customer service line and they told me that I had used some other promotion on a different item, so they had to deduct that from my return credit. But like, why didn't they tell me that in the first place? If they had, I wouldn't have used the stupid promotion!

Anyway, I thought that was the end of it, but then I got my next bill and not only was the missing credit still missing, but they had charged me a late fee and interest! I was so mad. I called customer service again and they said they would fix it, but then when I got my next bill, there was still an interest charge on there for some reason.

I tried to call and email customer service again, but they were all like "sorry, we can't help you right now because of the pandemic." Which, like, I get it, but come on. I just wanted them to fix their mistake! And when I tried to place an order over the phone, they couldn't help me with that either. It was like they were using the pandemic as an excuse to not deal with their own problems.

Honestly, I don't think I'll ever do business with Bloomingdale's again. How can you trust a company that treats its customers like that? It's just not right.

I gotta say, I'm not one to write reviews, but I gotta warn y'all about Bloomingdale's. Now, don't get me wrong, their stores are usually pretty great, but when it comes to online shopping, I usually go with Saks or Nordstrom. However, I couldn't find the right size of a David Charles dress for my daughter anywhere else, so I took a chance and ordered it from Bloomingdale's with expedited shipping. I also threw in a couple other items that caught my eye.

Well, let me tell you, when the package arrived, it was a mess. The dress wasn't even the right one - it was for another customer in another state! And to make matters worse, the receipt was in the box too, so I knew I wasn't crazy. I called up customer service right away, hoping they could fix the situation since my daughter needed the dress ASAP. But the service rep I talked to was more interested in me printing out a label to return the wrong items. He kept telling me to drop it off at a UPS location, even after I agreed to do so. I was upset and asked if there was any way to expedite shipping for the correct dress, but he just said "no" and told me it would arrive on Tuesday. I asked if any stores had the dress in stock, but he said it couldn't be done. I even tried to get his name for reference, but he gave me some weird name and wouldn't give me his supervisor's name.

The next day, I checked my email and saw that nothing had been sent, so I called customer service again. This time, I talked to a friendlier guy who told me that nothing had been processed because the previous agent had labeled me as a "third party." I don't even know what that means, but I asked to speak to a supervisor. When I finally got one on the line, he told me that they had to verify everything and that nothing had actually been reordered. He said they had to cancel the previous order and place a new one, but it wouldn't even come close to arriving on time. He wasn't very apologetic about the whole situation, and I was just fed up at that point. I asked for a refund and called it a day.

Honestly, if someone had just told me from the get-go that they couldn't fill the new order with an apology for the mix-up, I wouldn't be writing this review. But the lies and lack of accountability really rubbed me the wrong way. I'll definitely be shopping elsewhere from now on, and I suggest y'all do the same. It seems like this kind of thing happens a lot with Bloomingdale's online reviews, so be warned.

I recently visited Bloomingdale's at Aventura mall and unfortunately, it was not a pleasant experience. My friend had kindly gifted me some clothes from the Palm Beach store, but they were all size 3X, which was not my size. So, I went to the Aventura store for an exchange. I arrived early in the morning, hoping to get immediate assistance. However, the sales assistant named Jean in the ladies denim department on the 2nd floor was not helpful at all. She acted as if I were a big annoyance when I told her I needed an exchange. When I explained that I didn't know where to find the items, she took me to a much more expensive brand's area and tried to upsell me on similar but wildly more expensive items! She said I would have to make up the difference in cost for those items. I told her I didn't plan to spend any money exchanging something that had been a gift, and she became huffy with me, rolling her eyes and communicating through her negative facial expressions, body language, and tone of voice.

Once I refused to be upsold on my exchange, she revealed that the Aventura store did not even carry the brand I was looking to exchange! And that I would have to go all the way to Palm Beach to do so. I asked if there was a better solution, but she offered no solutions, continuing to act in a negative, off-putting, and verbally combative manner. So, I offered a solution: just give me a gift card for the value of the items. She seemed to have great difficulty in doing this very simple thing, even requesting assistance from a senior colleague because one of the items wouldn't ring up. The senior colleague instructed her to manually add the item to the refund on the gift card, but she refused to do so once we were alone again (no longer in the presence of the senior associate) and when I asked her about why she wasn't adding the item she gave me some excuse.

Each time she asked me about where I bought the items or where was my receipt, I reiterated that these things had been a gift, and while I did not have a receipt, I did have the business card of the sales associate from the Palm Beach store who had assisted my friend in purchasing these items. While Jean was having trouble ringing up the items onto the refund/gift card, I offered her the card with the associate's name and contact info on it. Her response was basically, "What do you expect me to do with this?" Accompanied by a sneering facial expression and again a negative tone of voice and body language. And all the time she was treating me as if I were suspicious, or had stolen these things, and that dealing with me was nothing but trouble and she couldn't wait to be rid of me.

The price of the items was as follows: jean jacket $128+change, green top $84+change, Spanx stockings $32.00. Yet the gift card she gave me only had a value of $131+change, and the Spanx was not even added to the card because she refused to follow the senior associate's instruction to add it manually. 128+84 adds up to $212, not $131. These items were purchased three days ago! Not last season. By the time the card was processed, I had all but given up and just couldn't wait to get away from Jean. I had started out excited, thinking I would exchange my oversized gifts for something cute... only to walk away feeling like I had been kicked.

As if that entire experience weren't bad enough, I took my gift card to the makeup counter hoping to salvage the experience by picking up some nice makeup, which I ordinarily would not splurge on. As I approached the Bobbi Brown makeup counter, a sales associate stood there coughing directly into her hand and then reached out towards me to ask if she could help me find anything. Aghhhh! Yuck, gross, and disgusting! I asked her if there was someone from Bobbi Brown who could help me find a foundation, and she replied that while she was the rep for NARS, she would be glad to help me. Then she began touching (gagging as I think about it) the tissues and spatulas, etc that the ladies use while they test colors on a customer. I directly stated to her that she had just coughed into her hand and was now contaminating everything she touched, and that I would not let her assist me because she hadn't washed her hands. Her attitude was so snotty in response that I just turned and walked out.

Wow. Wow. Wow. I'm a business owner, and I just can't wrap my mind around how any company can allow its associates to behave this way. If I treated my customers like this, I would be out of business.

Managers at Bloomingdales Boca have insulting and inappropriate nick names for their employees and staff.

They feel they are above their salaried employees. They are superficial and materialistic. Without their salary they couldn’t afford the products.

Get ride of all your mafia boss managers at Boca that cover things up for each other.

They Don’t follow the right code of ethics only to secure their deep pockets and own salary.

Corruption at its finest in the management team.

I have tried several times to contact a customer service agent whom I spoke to a couple of weeks ago. She had assured me she would call regarding a credit card issue that needed immediate attention. Because I had not heard from her, I tried to call Customer Service, which is laughable.

The automated system does not ALLOW YOU ANY OPTION TO SPEAK TO ANYBODY.

Please provide me with a postal mailing address so that I can forward this complaint to their management. They have the worst customer service I have ever encountered.

I applied for a Bloomingdales credit card in the Riverside Square mall while shopping at the store on June 25th.

After several weeks, I called the customer service number on my bill (Yes, they were able to send me my bill but, not the card). After waiting 7 minutes, I was able to finally get an operator on the phone. She promised she would ship a replacement card immediately on July 19.

It is now August 7th and I do not have a card. I called customer service today and this time I had to push buttons for six minutes before I reached an operator. Again, they could not tell me why my card had not arrived and offered to send ANOTHER CARD without figuring out why the two previous cards were never sent.

I refused the replacement card and closed the account. If they can't correct a simple mailing and make it impossible to reach someone live, I don't want to do business with them.

I recently bought a MCM purse from Bloomingdale's website, but when it arrived, I noticed a scratch on it. I decided to return it and was told that a replacement would be sent out. However, after waiting for a while and talking to several customer service representatives, I found out that they had just refunded my money instead of sending a new purse. This was frustrating because I had used a $340 gift card and charged the rest to my credit card. They credited the $340 back to my account, but it was a hassle to get it done and I had to talk to over 5 people.

At this point, I was really irritated with Bloomingdale's and just wanted to cash out my credit and be done with them. However, last night, I saw that the credit had posted to my account and decided to give it one more try. I made a purchase and it went through, but a few minutes later, it was canceled. I couldn't understand why they couldn't apply my $340 credit to the purchase, especially since it was showing up on my account. I was very angry and disappointed with Bloomingdale's, and I know they probably don't care, but I decided to close my account and take my business elsewhere.

Overall, I was really let down by Bloomingdale's. I expected more from them and was disappointed by the poor customer service and lack of communication. It's a shame because I used to be a loyal customer, but now I will be shopping elsewhere.

I recently made a purchase on Bloomingdale's website for my dad's birthday gift. I ordered a jacket in size small on March 7th, 2022, and to my surprise, it arrived on March 11th, 2022. I was thrilled to receive the item so early, but my excitement was short-lived when I discovered that Bloomingdale's had sent me the wrong size. Instead of a small, I received a medium, which only cost $46.88, while I paid $62.50 for the small size. I feel like Bloomingdale's overcharged me!

If Bloomingdale's wants to continue doing online business, they need to handle inventory issues better than this. Why would they send out an item that the customer didn't order and hope that the customer will accept it? Overcharging customers and hoping that they won't notice is not a good business practice. It would have been better if they had just canceled the order and notified me. This would have saved me the trouble of returning the item and the cost of shipping it back to them. It would have also saved them the hassle of dealing with an upset customer.

Now, I have to go through the returning process, pack the item in a box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package so that I can receive my money within two weeks. This is a lot of trouble for something that could have been avoided if Bloomingdale's had handled their inventory better. I hope they learn from this experience and improve their online business practices.

Bloomingdale's is a retailer that you should be cautious about when it comes to your consumer needs. I have had numerous experiences where I placed orders on bloomingdales.com and received items that were clearly used. Accessories were not in their original packaging, had fingerprints all over them, and were dirty. Makeup accessories were opened, and makeup was clearly used with imprints from brushes and sponges visible. Boxes were ripped from previous purchasers opening the items, and certain items were missing pouches and cases that certain brands are required to come in. Bloomingdale's quality control has spiraled out of control, and this company clearly doesn't have its customer's best interest in mind. Bloomingdale's, what are you thinking sending your customers used products? If we want used, we'll visit the local thrift store. We come to Bloomingdale's for authentic and quality products, and we EXPECT them to be NEW and UNUSED. Figure out what you're going to do with your returned items, but please, don't take your customers for fools. You know better.

Bloomingdale's is a store that I would not recommend purchasing anything from online. As one of their Top of the Line retail customers, I was extremely disappointed with the service I received. I made the mistake of buying a pair of expensive earrings online for an event that had already passed. However, when I received the package, I found that they had sent me the wrong earrings. I immediately contacted Bloomingdale's and returned the wrong earrings they had sent me. They assured me that the earrings I had ordered were in stock and that I would receive them in 2-3 days.

Since then, I have been trying to contact customer service repeatedly, but to no avail. It has been almost a month, and I still have not received the earrings or my money back. The last time I spoke to customer service, they told me that they would not reimburse me for their mistake, nor would they send me the replacement earrings. I was extremely disappointed with the way Bloomingdale's treated me. They were rude and unprofessional, and worst of all, they pocketed my money and did not deliver the earrings I had ordered as promised.

I have decided that I will never order anything online from Bloomingdale's again, and I will not shop with them in the future. It is unacceptable to treat customers this way, especially when they are loyal customers who have spent a lot of money at their store. I hope that Bloomingdale's will take this feedback seriously and improve their customer service in the future.

UPDATE: After a month of waiting, I finally received a refund from Bloomingdale's. While I appreciate that they did the right thing in the end, it should not have taken this long to resolve the issue. I hope that Bloomingdale's will work on improving their customer service so that other customers do not have to go through the same experience that I did.

My experience at Bloomingdale's was pretty good, but if you run into any problems, don't expect much help. I bought a really nice sofa in May, or so I thought. After only four months, the cushions started to fail. I don't know why, it couldn't be my 110 lb body! I called the store and we went back and forth for a while. Eventually, they sent someone out to take a look. The specialist agreed that the sofa was defective and offered to insert foam to help support the cushions. But, since the sofa was so new, I was worried about the overall quality of the piece. I asked for a refund based on the defectiveness of the sofa, since it had been discontinued. They agreed to it, but then management changed their minds and only offered foam inserts. I don't know why they went back on their word.

Most sofas come with a manufacturer's warranty of a year for the fabric and foam, so I'm looking into that. I just don't understand why the store was so unwilling to help. Thanks for taking my money, Evelyn (the sales associate).

I mean, this isn't Value City. I shop at higher-end stores for the service, especially if I need it! I would have been better off at Value City. What a waste of money.

I recently made a purchase on bloomingdales.com for a watch that cost me just over $100. The day after I placed my order, I received an email from the company requesting that I call their customer service department to provide additional information about my billing address. I promptly called them, but unfortunately, I was put on hold for a lengthy 25 minutes before someone finally assisted me.

To my dismay, I was informed that my order had been cancelled because they were unable to verify the billing address I had provided with the one on my debit card. I was shocked because I have been using this debit card since my college days and have lived in the same house since grade school. I have even purchased plane tickets to Europe for $1000 using this exact address and debit card without any issues.

Despite my frustration, I verified all the necessary information for them, including my name and card number. I was transferred from the billing department to customer service and back again several times until they finally assured me that they would put in the order again. However, to my disappointment, I received another email the next morning stating that my order had been cancelled yet again.

This experience has left a sour taste in my mouth, and I have decided that I will never shop at bloomingdale's again, whether online or in-stores. The entire process was just terrible and not worth the $10 I would have saved.

I recently had an experience with Bloomingdale's that left me feeling quite disappointed. I placed an order and was hoping to receive it as soon as possible, so I inquired about next day delivery. Unfortunately, I was informed that this was not an option. Instead, I opted for express delivery in two days. I placed my order on the 14th and was expecting it to arrive on the 17th. However, the order was not processed until the following day and did not arrive on the 17th as I had paid for.

When I contacted customer service, I spoke with a representative named Silvena. She seemed unsure of what to do and was not able to offer any solutions. I was quite upset, as the item I had ordered was for my brother's wedding and I needed it in time for the event. Silvena was more focused on offering a refund than on finding out what had happened to my order. I was frustrated that she did not seem to care about my situation.

When I placed my order, I had specifically asked the representative multiple times if I would receive my item on time. She had assured me that it would arrive on the 17th, so I was understandably upset when it did not. I felt like the store's representatives were only interested in making a sale and earning their commission, rather than providing good customer service.

In contrast, I have always had a positive experience with Nordstrom. Their representatives are honest and upfront about delivery times, and I have never felt misled or disappointed by their service. If you are looking for a store that you can trust to deliver your items on time and provide good customer service, I would recommend Nordstrom over Bloomingdale's.

Bloomingdale's is a store that is owned by Macy's, and let me tell you, the website is just as bad, if not worse than Macy's. I tried to place an order on November 11th, 2015, and boy was it a hassle. You can't change the billing and shipping address to two different addresses, so I got a call from the fraud department. I called the fraud department, and they told me that they cancelled my order because the billing address didn't match the one on my card, but I had no way to change it. I reordered the item, but two days later, I received an email saying that the item I ordered was cancelled because it was out of stock. I went back online, and the item was back in stock, but I was stuck in this circle of trying to change the billing address and the separate shipping address, which couldn't be done. Then, the website told me that the item I was trying to order was no longer in stock. I was working from my laptop and my phone, and I was able to submit the order on my phone, but without being able to change the billing address, so I'm sure that the order will be cancelled. It feels like I'm in Groundhog Day! Honestly, I don't think the hassle of the website is worth anything I could possibly want.

I've been shopping at Bloomingdale's for over 30 years now, and I have to say, my recent experience with their customer service has left me feeling quite frustrated. I had a return that I dropped off at a UPS drop box in Colorado, but it never made it to Bloomingdale's. I called several times to try and figure out what happened, but the customer service representatives kept sending me in circles. They told me to file a claim with UPS, but when I tried to do so, UPS said that Bloomingdale's needed to file the claim since it was their account with UPS.

I went back and forth between Bloomingdale's and UPS several times, but no one at Bloomingdale's seemed to understand that I couldn't file a claim since it was their account. I finally decided to go to the corporate office of Bloomingdale's and sent an email explaining the problem, but I didn't receive a response for days. I sent another email, this time saying that I wanted to close my account and explaining why, but still no response. Finally, I received an email saying that my account had been closed, but no response to my original problem.

I'm shocked that after all these years of being a loyal customer, I didn't even receive a response of help. The return was worth $369.22, and I suspect that it was stolen from the drop box. So, if you're planning to use a drop box, beware of this possibility. Bloomingdale's says to use the drop box at UPS, and I did have a tracking number, but it still didn't make it to them.

I pay my balance monthly and have had hundreds of transactions with Bloomingdale's, but now I'm seriously considering switching to Nordstrom, where I hope to receive better customer service.