The complaint has been investigated and
resolved to the customer's satisfaction
TJ Maxxlost my ring in the jewelry counter

M Review updated:

I was trying a bangle cuff at the jewelry counter, and I had to remove my ring from my finger because the bangle cuff won't fit and it's hitting my ring whenever I start to put it on ( it has to pass through my hands up to my wrist) . I am very positive that I removed it and put it on top of the glass counter. But, my son had to go to the bathroom and I had to leave right away.
While washing my hands in the bathroom, I notice that I forgot my ring . when I came back at that jewelry counter -nothing on top . I asked for the lady that helped me. She told me she did not see anything.
I knew I left it there, and if there is someone who saw it last - it was her. I would like someone to look on the camera and see how it got lost. That ring has a sentimental value . Please help, I am also trying to contact the lost and prevention. Please put attention on this because I don't want it to happen again.
The woman even said that maybe I left it home.. but, I did not. After I came back from the restroom of the store worrying about my ring _ I can still see the mark on my finger where it was removed. Please call me if you hear anything [protected] Maria/Maripe


  • Kn
    kneelfist Apr 24, 2019

    Be more careful and it won't happen again.

    0 Votes
  • First off, I'm really sorry to hear that you lost your ring. While it is unfortuantely, the associate(s) behind the counter are usually really busy and are only focused on making sure the jewelry that belongs to TJ Maxx is not stolen, and not any jewelry belonging to the customer that may have been taken off and left behind. Now while it may be entirely possible that the associate may have placed YOUR ring back inside the case thinking it belonged to the store, it could also have been possible that it was stolen by a nearby customer when they saw a ring left on the counter.

    I'm not entirely sure why the associate did not simply contact a manager at that point, but my advice to you for future instances such as this is to ask for the manager. Because I can assure you that the store does in fact have cameras pointed to the jewelry counter (containing VERY high ticket items). And while the manager may or may not be able to access the CCTV feeds, they can at least take your contact info and have LP review the tapes the next time their available.

    3 Votes
  • Lo
    logo_fairy Apr 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Distractions happen - and, employees DO steal. I feel for her and I hate thieves with a passion, which happen to love the TJX stores best because we're easy pickins. I work at Marshall's - TJ Maxx's sister store and they don't care about thieves that steal their merchandise. I think that TJX Company isn't too concerned either since they can write it all off at face value (not cost) and really make out since they didn't have to mark it down before it was stolen. They need big write-offs and the thievery that takes place is just that - a HUMONGOUS WRITE-OFF. I have seen the total gross shrinkage for 2010 for one store in particular (my store I work in) and you could have hired 3 loss prevention people and pay them $30, 000.00 a year and still have money left over. But, there is no loss prevention (not in any store) - THAT'S WHY I KNOW THAT TJX IS WRITING OFF LOSSES AT THE SELLING PRICE AND NOT COST because a store would really only need one loss prevention person.

    -3 Votes
  • Pu
    pupcakes Mar 31, 2011

    the lady didn't lose your ring. you lost it. how can you blame anyone but yourself? you should have put it in your pocket or maybe your purse.

    4 Votes
  • Mi
    Minayang Mar 06, 2010

    Sometimes employees don't really pay attention to what the customers take off, but it might have been put in the case by accident or someone saw it and took it. Usually when jewelery is found, it goes into the lost and found at the jewelery counter.

    3 Votes

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