The complaint has been investigated and
resolved to the customer's satisfactionResolved Tim Hortons — roll up the rim
resolved to the customer's satisfaction
I would like to complain about the roll up the rim to win contest. It is believed by myself and many family and friends that the cups have been rolled up already. We have been participating in this annual contest for years and it does not take a brain to know that many many of the cups have already been rolled up and checked then rolled back down to look like they have not been checked. I travel through the windsor chatham area and my boyfriend travel to the london area almost daily and it is not one paticular store that we find this happening at it seems to be widespread. It is a topic at work often because many co workers also believe this to be true. When you can roll up the rim with one finger no problem it has been checked already. I have won many times in the past years and this year I have won one coffee and my boyfriend has not one once. We buy coffee several times a day each as I said we are on the road for hours daily and there is something fishy going on.