The complaint has been investigated and
resolved to the customer's satisfactionResolved Tim Hortons — denial of order
resolved to the customer's satisfaction
I went to Tim Horton's this morning to get some breakfast (in a rush I left my own on the counter at home). I went into a store I passed everyday and ordered a tea and a plain Croissant toasted with lite cream cheese. This is something I've ordered many times at other Tim's. The girl at the counter stared at me so I repeated myself. She then tells me that they don't toast croissants. She looked about my age (19) and newer then the other so I politely asked if they had one of the large rotating toasters. (I will add that I used to work at a Tim Horton's for over a year and I even became a trainer, I know what can be done, infact I had toasted a croissant many times over and even made sandwiches on them.) So the older woman comes over and the girl explains that I would like a croissant toasted. This older woman tells me again that they don't toast them. I was a little agitated but stayed polite and explained that if they have the right toaster that it will be no problem and I even told her I used to work at a Tim's. Thats when she changes her excuse and says that they don't do it because they are a "high traffic store". Really? What Tim Horton's isn't? I worked at one with a drive through near a GO Station. (This was just a walkin). The other thing that came to mind was, "You toast bagels!" There really isn't much difference. Anyways, I got the croissant but not without obvious attitude and a snooty remark exchanged with the bagel girl (While I Was Standing There!). I tried to find a head office site to complain to, but couldn't find one and therefore vented here. Thanks for listening. If this happens to you, don't let them tell you otherwise.
PS. The tea wasn't stirred.
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