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Tim HortonsTreatment of employees

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I have been working at tim hortons for two years, and this will definately be my last. I am trying to find a job with 40hrs a week, with the shifts. Tim hortons employees do not get treated like humans.
First off, I have worked for two locations, in two different provinces.
First location I worked with, I loved most my staff and customers. I actually enjoyed my job, although there was sometimes times that made me mad; that's a job. You aren't always going to be happy with it.
Then, I moved to a different province. Because it's a different province, I had to get re-hired and went back to minimum wage. I am on drive thru window 5 days a week, 6am-3pm. I am not bragging, but I have amazing customer service. I treat every customer with respect, even when they really don't deserve it. I get two un-paid breaks during this 9hr shift (One 15minute, one 20minute) which is really all I need to get a little snack.. But when 3pm comes, and I am off.. The person to be on window for 3 is counting their till. By the time they get on the window, it's already 3:10ish. Then it is time for me to go out back, and count my til to be at the set amount we start out with. After I count that, I have to count all my money I have made that day, write out my voids (Any why they are voids), fill out a sheet saying how much we made (How many $5, $10, $20's we have, mastercard and timcard amounts, ect) and then once I am done of that, get a manager to double count everything. This process takes about 30 minutes. So, it is now 3:40, and I am schedualed to be off at 3. I really wouldn't care, but the problem is.. I stop getting paid at 3:15. I work for about half an hour for free, five days a week. Thats 2.5 hrs a week, which is 10hrs a month. If I walk out at 3:15 when they stop paying me, I get fired. Because I am on window everyday, I get [censor]ed at for not going "fast enough" when our times aren't good. Yes, we get timed of how fast we can get you through. So, when you don't have your money ready, are slow, and order more at the window.. That is why we may roll our eyes at you. Although I don't (I survive by tips basically, and need them).. It does frusterate me.
There is a lot more, but I must go to bed. Work tomorrow, then job hunting. I really need to get out of this [censored]hole.

Responses

  • Da
    Daisymay69 Aug 30, 2020

    At store number 2146, I had asked an employee to speak English a few times because it is an English speaking environment, and customers don't necessarily appreciate hearing another language, also, not all employees can speak Philippino language either. So, Brian, was making an issue about it and saying that I am "racist ", and started telling other employees to stay away from me because I am "racist" all because I had asked him to speak English, and to keep privet conversations at home. Now, Brian is not the only one who speaks a second language on the job, but it is management and supervisors as well when there is a sign on the side of the wall saying "English please". What can I do other than filing a complaint about it. Also, any non Philippino employee, weather they are Canadian born Caucasian or native, Scottish or Bolivian, get less hours as the Philippino staff get more hours.

    0 Votes
  • Ma
    Matt Forsdike May 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    i work at tim hortons in the UK in the manchester branches and the only good thing i like about tim hortons is the staff i work with, our area managers asks us to cut labour but then expects us to do the extra work then complains thats we cant keep up. they expect 2 people on till when that would mean the speed of service and lobby be affected or we wouldnt have anybody to put the food in then they complain about those other items. its 1 or the other with this company and its really getting to me now. not only that me and another manager have been over paid by 120 which meant more money to tax and pension then they offered him 6 months to pay it back but only gave me 1 then refused when i asked for the same treatment as my other manager. this company its slowly failing and is going to run itself into the ground.

    0 Votes
  • Al
    ALar Jan 14, 2019

    Customer 223, Tim Hortons
    On 2277 Riverside Dr
    Restaurant #1842

    Monday at 9:04 am, Jan 14, 2019
    I asked to talk with the manager after I tried to warn the cook 👩‍🍳 who displayed -muffins, bagels, donuts -Without gloves or paper .
    The manager agreed but he didn’t even try to warn the cook about the issue even he saw the client is unhappy seeing to touch every single piece.
    The cook replied that he’s washing his hands and is not necessary to wear gloves.
    I am not really happy with the service. I believe they neglect the clients and are inconsistents they can spread germs anytime. I will never buy from this store again.

    0 Votes
  • Lo
    Lonaka Sep 30, 2018
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    a verified customer
    Verified customer

    The location I work for in Edm. AB Canada off 184Street. The store manager is rude, pretty much called me Fat and that I wear to much make up. She yells at the white people in front of the customers. With minimium going up I asked why my hrs. being cut all she said is I'm to slow. They just hire a new forign worker and not so good. They will be losing customers if she keeps on yelling. I take pride in my job and love my customers. The tratment toward the Canadian workers not right.

    0 Votes
  • Ja
    jaystl Sep 24, 2018

    Consider yourself lucky to get a break haha. I work at Tim's as a baker and they don't like me taking those.

    0 Votes
  • Su
    Susan Parsons Jul 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My name is Susan Parsons employee number was 13730 at store 6195 Enderby B.C.I have tried to speak my concerns to managment(Maryann) and franchise owner (Dan Currie) and human resourses Pam and Taylor Nobody cares even when I took pictures to prove my point.Being bullied is one thing being bullied and threatened in front of my grandchildren was what has upset me enough to go public.I would like to know if anyone that is higher up than a franchise owner really cares about the tim horton's name

    0 Votes
  • De
    denisabo Feb 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I worked for Tim Horton's for the 10 years in 2 different locations.
    I was always on time, always with a smile, always in full uniform, I became a supervisor, trainer i was afford a managers position.
    I quit Tim Horton's took some time off.
    After a few months I tried looking for another job on my resume I put that i worked at Tim Horton's at Bayshore mall and when I tried to apply for other places to work I was denied work because of a bad performance review from someone at the tim hortons at the bay shore mall.
    I dont understand my performance was great and i believe who ever gave me the bad review was wrong.
    Who ever is at the Tim Hortons at Bayshore doesnt know me because they are all new employees so how do they know how good my performance was.
    I cant get a job because of Tim Hortons and I need a job before I have nothing left and out on the streets.
    I am thinking of going to social media with this i have a bad name now and i didn't do anything wrong.

    0 Votes
  • Ki
    Kingsmen21018 Feb 02, 2018

    I agree fully. My manager supervisors and owners were spying on me. Even on my days off I would see them parked staring at me across the road.

    -1 Votes
  • Ab
    abusedandsad May 25, 2017

    Unfortunately Supervisors at Tims treat you like crap. Today, my supervisor screamed at me because I couldn't make 15 sandwiches, 3 soups, 4 wraps and 2 salads in under 5 minutes. Instead of helping out or pitching in, she just leaned back on the counter and started screaming at me, saying that I was an idiot and didn't know how to do my job. Then after she yelled at me for 10 mins, she shoved me and told me to GET OUT OF MY F*[email protected] WAY!!! GO!!! GET OUT MY WAY!!!...I'LL DO IT MYSELF FOR F&*KS SAKE...JUST GO!!! ...so I stood back and asked her where DO YOU WANT me to go?...and she told me GO ANYWHERE!!! GO TO HELL IF YOU WANT!!! She then said I was a complete idiot, and she finished the sandwiches herself. She went on for 10 mins, saying that no one knew how to work, and she was the only one who knew what to do and how to do it. and if she wasn't there, the store would fall apart because we were all [censor]ed. By the way, I've been working there for 3 years, never been late and never called out sick - ever. I'm also one of the fastest people on the table. She's been working there for 1 month and spends most of her time bad mouthing employees and playing with her cell phone in the back, she's also late most of the time, and calls out sick on the weekends. After 3 years, today I put my headset down and said ok I'll go, goodbye and I walked out. A word of the wise, for anyone who works at Tims, there are better jobs out there and better people to work for. You don't have to take abuse from anyone, that includes the people you work for. Love yourself enough to leave.

    1 Votes
  • Br
    Brenda Godin Leblanc Oct 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    do tims pay over time pay if you work 44 hours or more

    0 Votes
  • AerosmithandQueen Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Since you went to an American branch they are not Canadians they are Americans, so they are yor problem.

    0 Votes
  • Be
    betk82 Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Lowest quality service and most disgusting management I've ever experienced! It is shocking to learn that Canadians love this brand!

    No one speaks English there, when I tried speaking French to explain my nut allergy problem, all were extremely impatient and the supervisor (an Arabian boy) would not listen at all and snubbed my complaint multiple times after I told him how bad the workers' attitude was.

    When I asked a female worker (she said I was stupid) to apologize, she shouted at me and and said her father is the owner.

    When I insisted that they apologize, the supervisor threatened that he would call 911. I sat there waiting for 20 minutes and turned out he did not call. First time being threatened by a customer service personnel...

    At Tim Horton, the food is not bad, but I'll NEVER go there again because of extremely poor quality of service.

    1 Votes
  • Lo
    Lorne Allison Jun 15, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I worked at the Tim Hortons in Calgary at Deerfoot Meadows located inside the Walmart.The manager of the store is very rude to most of the staff unless you are a friend of hers.She trys to blame people like myself for things not being done right.When you tell her it was not you that did it.Then she finds something else to complain about. The staff turn out there is sad she try's to make you feel very small.I really think the district manager should take a look to see why and what is happening.I did have to leave because of what she was doing and I know a few before me left for the same reason.Then she brags about getting rid of another person in the near future.NOT RIGHT

    -1 Votes
  • Ju
    Justyn Murray May 29, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hello, my name is justyn murray. I work at time hortons on empire road in webste new york. My concerns i am about to list have been addressed to this store location. I have been working between this location and my employed location on five mile line road and i have no complains for my employed location. I have address to both managers that i am not okay with working at 6 am due to having to walk 3 miles into work every morning and they shrug it off and pretty much tell me to suck it up. I have also been told people receive a break after having worked six hour shifts and the first time, a week ago, i was told i dont get a break because i punched in three minutes late and yesterday i was told because i only worked six hours. To my knowledge, for every six hours worked, a break is given, whether it be five minutes or thirty. Am i wrong for feeling upset by this or whats the deal? I have spoken with multiple different employees and they agree it isnt right. Because i feel if this happens again, i am terminating my work at this location.

    0 Votes
  • To
    tony period May 10, 2016

    where is training policy is at Tim Horton is really out window..there is no proper training there at all they always blame ex employees and not head office or store owner make sure is proper training l really need l am one ex employee put me on night .it worst thing they did l know l need days or afternoons get proper training l will not even used that employer as reference at all

    0 Votes
  • Ed
    Edna Beaulieu Apr 23, 2016
    This comment was posted by
    a verified customer
    Verified customer

    my french vanilla use to foam an great taste but now no foam no taste ; ever since all tims changed there brand i used to buy at lease 2to4 per day now i will never buy french vanilla again untill this problem is solved

    0 Votes
  • Da
    Dave Dollman Mar 19, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I worked there for only 5 days and I got zero training. I did get berated in front of customers. If I asked a question my "trainer would say you figure it out for yourself. it was pure misery working from 5 am to 1 pm. my co-workers and the manager were pleasant but the "trainer was a nightmare.

    0 Votes
  • Rd
    rdlima Sep 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    On 16/08/2015 between 7.22 a.m. and 7.40 a.m. I lost nearly US$, 3000/- in cash from my handbag, when we had our breakfast at your store and I forgot my handbag in the store for those few minutes and went back to the Sheraton-4 points hotel next door, where we were staying and had arrived the previous night on a tour. Although the staff (3) 2 ladies and 1 gentleman and kept my bag safe inside and handed it over to me when I rushed back with my husband, the wallet and the spare cash (2000) was missing. When the Manager, Mina Ly, showed us the CCTV footage on her cellphone, we could see ourselves having breakfast, but she did not show us the footage when the bag was taken by her staff and kept inside. The story they gave us was that someone might have taken the bag outside the restaurant, taken the cash and returned it to the table where it was left!! We find that absolutely unconvincing. We do have the original and scanned receipts of our visit to your outlet. We went back to the same restaurant that evening and spoke to the one staff who was there (Anav) and left our contact details with him. We did not have the time nor any means to go to the police.

    We are senior citizens (73 & 62), husband and wife from India, who visited Canada for the first time. It has been a traumatic experience for us and somehow, we are back in India. Since our return, I have complained many times on Tim Horton's main website, written to someone by the name Rachel Douglas with the attached copies of the receipts, but I have not received any response from anyone in Tim Horton's management.

    I would appreciate, if you could investigate this matter and respond to me at [email protected]
    Thank you.

    Roshan & Antony D'Lima
    204A Ranka Corner Apts.
    14, Cambridge Road, Ulsoor, Bangalore, India
    Tel:091-80-[protected]/091-[protected]

    Comments
    Comments

    0 Votes
  • Xk
    XKeyscore Jun 08, 2015

    Hi everyone. WOW! What a rush..

    I just quit my job at Tim Hortons after a year struggling with my managers to do anything about the actual issues in the store. I was kind of told to go home, but I told them that was my two week notice after she said "IVE TRIED TO TRANSFER YOU AND NOBODY IS LOOKING!" Really? The city that Tim Hortons originated, is not hiring ANY EXPERIENCED EMPLOYEES? Oh my god.. how daft!
    The constant drama, cattiness, the outright STEALING of product (oh, i'll just take a timbit here, a timbit there..oh this cookie is broken, i'll eat that..) the verbal abuse from management, the inconsistent communication between management (one manager says one thing, the other manager says "what? no, she's dumb, she doesn't know what shes talking about", meanwhile to eachothers face, they say they no issue and the store is fine) I'll try to summarize my story for all intensive purposes before I go ahead and call human resources and possibly local media about this.

    It's become more personal than just me quitting a lame, minimum wage "Tim Hortons" job and If I want to get treated better, I should go to school. But I have; and that isn't even the point anymore. This job has become personal and has victimized me time after time, Enough's enough, time to out the reason people talk **** about this place. I've been held back not only because I'm the only dude in the store; but because I am openly gay. From the beginning, everyone liked me. I don't mean to brag but customer service is MY thing. Customers love me. I get tipped loonies at a time constantly, customers come in asking for me to serve them..I'm just friendly. Human. We're all HUMAN. We pour coffee for a living; it's not hard, so a smile isn't difficult to maintain even though if I told you what i've gone through in life, you'd wonder while I'm still alive. My nickname at work is/was "Fabulous". I don't like it to be honest, but it was cute because they are just..excited to be around a gay guy i guess, which I get. Anyway..I've always been quiet, to myself, hard working, I'm the only one who literally upsold during EVERY order, upsold even the in-between screens when punching in sandwich builds that people would just ignore (Would you like to add bacon and tomato to that today?), when doing stock I was the only one who ever cleaned while stocking (the shed, big fridge, etc), never leaving a box unturned, emptying boxes that had like two things in them because I knew it would help my manager come inventory AND shipment days, people made fun of me for 'overstocking' because I'd bring in like a whole box of trays and give each drive-thru two sleeves because theres no point in leaving one sleeve of trays in a box in the shed.. That's lazy, But things started to get ugly because of all of my hard work, and fast. I would walk into conversations about me and suddenly everyone would just stop talking, as if I didn't know they were talking sh**. Week by week, they start outright making jokes about me kissing the managers ***, and I just ignored it. In an environment full of 40+ women who are seemingly bitter someone younger, stronger, and more capable has come in and is showing them up, I started to understand what was going on because nobody even wanted to hangout outside of work which was fine i guess..Anyway, the shadiness continued and got worse over time. I kept walking into conversations about me, people would outright just comment rudely and cuss me out infront of customers and id be like "the windows open..stop!" Eventually, I started reporting back to my manager when **** would go down and it started becoming a daily occurrence and she asked me to do 'homework' for her and start writing down everything on paper (this is when we started talking about needing more supervisors in the store, and she said she'd develop me because she started to notice all my hardwork..after a YEAR!! and that she didn't want to lose me because I was an asset to the company..What a joke. You mean, tell me what I want to hear to keep me around, but as long as I work hard for you, just dangle the promotion infront of me right..?). So I did, and one of the older women (who had been there for awhile) was written up after being seen harassing other employees infront of customers and acting like a bunch of highschool kids with some of the other co-workers literally huddling around and chatting, initiating drama. But she didn't stop so she was 'terminated'. The other women got wind that "I" got her fired so they literally ALL turned on me (all 11 women on day shift) and nobody spoke to me anymore. Literally. And things have spiraled out of control ever since, and today was the worst it's been because my manage was to give me my review and discuss with me a situation that occured over the weekend with a supervisor who screamed at me so much for refusing an unsafe job, that someone else had to pull her away as she was chasing me around the store.. But all she did was deny doing anything wrong, and my manager sent me home not even giving me my review or talking to me about what happened because I was literally in tears feeling attacked and humiliated infront of everyone including a slew of customers during lunch rush..

    I've had to severely condense the story but it's so much worse then what I can put into words. I feel i've babbled but my dad has advised me to potentially talk to the media about this and bring it to human resources because i've literally dealt with this kind of discrimination my whole life and it's peaked now that i've actually OUTED people and made them lose their job.. And now I can see my manager doesn't have my back either and has refused to transfer me to another store, and instead sent me home as soon as I mentioned I was going to contact human resources. She was like "Um!! Ok! Youre going home! Paula, you're sending (my name) home and i'm calling colleen right now (our stores general manager for the area)" Yeah..run away from the truth! No wonder this company is a train wreck. You have managers running stores who can't even maintain their employees, let alone RUN A BUSINESS!

    With all of these civil complaints, i'd like to put a petition together and compile everyones reports but I want to see whos still active and who would be on board with a signature! this company has been the subject of A LOT of scrutiny lately about labor laws and ethics. It's about time they faced the music.

    2 Votes
  • Jo
    Joanne Greenly Nov 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @XKeyscore I’m with you on this

    0 Votes
  • Mo
    Momma-bear Oct 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Tim Hortans is one of the worst places to work. In Canada you are legally supposed to get a break every 4 hours, however, Tim Hortans only gives their staff a break if you have a shift longer than 5 hours. As I am a student often times I have to go right to work from school and don't have the time to eat, then I work from 3-8 without a break and I'm starving by the time 8 roles around. As many have stated you don't get to leave right away and are unpaid for the extra time you take to stock and do dishes. The store owner of Wyoming, Petrolia, and Corunna is very intimidating. I was told she fired an employee for not smilling at her. She comes through the drive through often to get people in trouble when its busy, and makes continous useless changes within the store. Often times the moment she leaves we revert back to the way we were as its more effiicient, and we'll be yelled at if we don't make times. We get customer complaints that we rush them, and that we throw things at them out the window, but if the boss is right there and we are being told to be faster, and to get the car to move, we have no choice. I was once yelled at because a woman was looking for her change and I hadn't given her, her things and asked her to move yet. Every shift is stressful. We also get alot of complaints about managment talking when we're understaffed. They stand in groups at the side and talk/text while we have huge lines. Overall I would not reccomend Tim hortans unless your desperate

    0 Votes
  • Ed
    edmonton14 Jul 25, 2014

    My first day they put me on a computer and I was told to sit there for eight hours straight which was fine because I did learn important information. My first day on the floor I got showed the till and drinks for less than 5 minutes and I was left by myself which ended very badly due to me never having any drink and till experience, after being by myself for 4 hours they moved me to the drive thru and showed me the headset and again left me to figure out everything. The one manager later came yelling at me that I was losing them business and that I was too slow, but what do you expect on my first day alone on drive thru with no training what so ever. A week or so later I had food poisoning but went into work anyway after a couple hours I felt very ill and my manager told me I could go home. A couple days later another manager called yelling that I had missed my shift even though I was told I'd get a call when they had another one for me, and they never called. The manager even went as far as to tell me I wasn't actually sick and that I was faking.. I ended up quitting after only working 4 shifts in the span of 3 weeks even though I was supposed to be full time. Very dissapointing because the owner that hired me told me that this was the best tim hortons to work at. This was in Edmonton, Alberta, Canada.

    1 Votes
  • Cy
    cybilbennett Jul 20, 2014

    I've worked at Tims for about a year now. During my tenure there, I worked along lazy coworkers, a verbally abusive manager who stopped just short of screaming at me about how stupid I was in front of a long line of guests, and another manager with violent mood swings who consistently yells at her employees without cause.

    Every shift I picked up the slack and took the shouting without complaint - a model employee.

    I requested time off for the first time a few months back. I received it, however my hours were cut dramatically.

    A month ago, I suffered an injury that's preventing me from working, and by the sounds of it, I'll be losing my job shortly. Last I checked, firing someone for a physical disability was against the law.

    Good to know Timmies corporate is keeping their stores iin check.

    0 Votes
  • No
    notimmys Feb 13, 2014

    If i had to give any one advice, I would have to say: Never ever, work for this company. Tim Hortons is a terrible business. From head office to the franchises beneath them. They pay you pennies compared to the actual dollar value of what you should be paid. And most of the days you should be receiving hazard pay of some kind. Poorly maintained machines that eventually break and catch on fire. Close enough to hurt the employees. I could honestly write a novel on the amount of sh*t that has happened just at my location.
    Just take my advice, don't work there. And if you already do, QUIT.

    4 Votes
  • Ir
    Irene Martin Oct 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    They have not made any Carmel Apple bagel for 5days in a row. NO_________ they did not run out, they just did not make them. Lazy, because they always have enough employees, I think they are just lazy!!!

    -2 Votes
  • Ja
    Jamie Harrison Sep 28, 2013

    Well said but will anything change?
    Yvonne Passmore will always be a b**** and her husband Dick(rick or Richard) is an idiot, they guy rarely lets her drive to work, for trust or control? Maybe she should leave him and find a guy with a strong back, that might help her relax with staff more lol.

    0 Votes
  • Ya
    Yabenty Sep 08, 2013

    I will want to file a law suit against Tim Horton. I was hired and went to my first shift the owner gave me a used and dirty uniform expecting me to wear it. That wasn't even my size. I looked at them and told him "I want new clean clothes" he said "you don't want these?" I said "no they are dirty and for my safety I don't wear clothes after others" he said "ok get out of here"

    -1 Votes
  • Dick Passmore-Bites Jul 30, 2013
    This comment was posted by
    a verified customer
    Verified customer

    OMG this past few days we had another manager, she thinks she owns us? She must have been moved from the other store here in Port Colborne. I really didnt care for our preveous manage but would honestly welcome them back. Quite the Nag we get now in the morning... everyone seems even more down. I think Tims should really look into bill 168 training before its is brough down upon them, actually that sounds kinda interesting...

    1 Votes
  • Ma
    management sucks Jul 27, 2013

    the store 1595 tim hortons(1239 Donald St Ottawa, ON K1J 8W3) management treats there stuff with disrespect . the management seriously needs some improvement most of the people involvement in management take out their persoal issue on their employee. the head office should go an actually review the store's management rather than just the store. people who r involved in management think their position as pwer and responsibility.

    0 Votes
  • Ka
    Kathleen Sabatini Jul 18, 2013

    I had worked for Tim Hortons on and off for 25yrs. Still made minimum wage they like to treat you like your on a assembly line.They are not for the employee .All they want is there money .i went from being happy with my other employees To absolutely hating going there.I have since quit .I say Tim Hortons is one of the worst employers EVER. No recommendations for them. They get a zero for employee treatment.

    7 Votes
  • Ja
    Jamie Harrison Jul 04, 2013

    I was at the Port Colborne Main street location yesterday, the manager Yvonne Passmore was a total B***** to this other employee I was about to suggest they take Bill 168 training. The emplyee to me had not done anything that was demanging of the treatment in front of customers. I did tip the young lady as I thought she did a great job and kept her composure to the customers. I really hope that other locations have trained the managers to be more descrete. As a customer, I felt uncomfortable at the counter. I know I should have filled out the comment card (didnt look for them) but feel they really dont get looked at.
    Anyways... you guys/gals have to take a lot of crap from managers. from what I read, the owners are no better.
    Hang in there...

    0 Votes
  • At
    Atiqur Rahman May 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I'm always happy going to Tim Hortons, but now I feel that Corporate really has to improve their customer service. In particular the store at 350 Victoria St, Toronto ON, M5B 2K3 near Ryerson University.
    I always order Tea not Coffee but when I came to the library and open the cup I found it is not Tea. I have not enough time to go again that store and exchange . I have problem with Coffee. It happens not only one time but several times. One day I notice them and got reply that people can mistake. It's not customer service. Today I am feeling too much sick by taking coffee. I am vomiting several times and left the library without study although my exam is mid of June.

    0 Votes
  • Mo
    Mojo1119 Feb 20, 2013

    How about checking the machines D.Ms instead of riding us for times on pots? How about you protect us from bad owners! I almost died yesterday because of bad wiring on a coffee machine. I went to move it to clean under the machine and it went off like a bomb!!! I have about 8 burn marks up my arm because it fried. Customers came running to me telling me I should be heading my butt to the labour board. VERY UNSAFE and who gives a crap if coffees hot after that??? You want to improve you company how about improving your machines! I swear I should go to the labour board but if I do so I fear loosing my job and as a student I cannot afford that. And one more thing for the D.M's, how about you CHECK YOUR TIMES???? They are unrealistic and that is that! Tell me how to get a pinini out in 10 seconds if the press is 60 sec. Unconditional Discharge!!! You can use that statement when you go to the labour board and fight back. If you feel corned to the point you have to leave, file a Uncondidtional Discharge. Companies are NOT allowed to make your life horrid!!! They are allowed to ask you to work and I'm a firm believer "if you have time to lean you have time to clean". $10.25 is the wages we make and I'm telling you with all the stress and BS you have to put up with and being micro mangage to the point of every breath you take is not a good way to keep good employees, this will be why the people turn over is high in these stores. It truly is not worth the pain. Tim Hortons will always have bad service from time to time because of everything that others are saying and that I have said. It's time to start blaming the right people and that is head office! It is them pushing down the rules. So what you have a ton of money, it doesn't give you the right to treat Tims employees like ### so you can make more. Wanna make the world a better place? Start with your stores and make your staff happy, not the owners, the store will run just fine without them like 90% of them do daily. Im so over the micro managing. I swear someone in head office know how many breaths we take during our shifts and they want to use up everyone of them. LAY OFF or your going to find your company in ruins because staff and customers have had enough.

    2 Votes
  • Di
    Discrimination116 Feb 01, 2013

    The new Tim Hortons in DDO managed by Mike is a very stressfull place to work. Mike always yells at his staff he even does it in front of the customers. Customers are telling him to stop screeming at us, but he thinks he is doing a could job and brushes them off. He is such a bullie that makes you feel so small. I believe that you should treat your staff with respect. But there is no respect to the employees and full time hours. I applied for full time hours and i barelly get enough hours to pay my bills. Also if anything happens on shift he always blames you and again decreases your work hours to almost nothing. I though working at tim hortons was working in a teem environment, but its so not true. This boss wants us to do everything ourselves and screeems again at us if a co-worker helps us out.
    Working at tim hortons is not how i though it to be it was supposed to be an amazing job, well is very far from amazing it is a terrible job witch causes anxiety that I believe can be avoided if only the boss treated their employess with respect. One other thing this manager also does not give us our pay stubs. His people skills sucks as a manager especially with how he talks to the customers. Very disapointed with my experience working at tim hortons. Thanks

    1 Votes
  • lolyoulol222 Dec 25, 2012

    And I'm pretty sure that hair in your food is your own. You just did not realize it. WHAT A SHAME... right?

    0 Votes
  • lolyoulol222 Dec 25, 2012

    So what is your complaint, missy? Can you please explain it to us please? Otherwise your review is meaningless.

    1 Votes
  • Bo
    Bobert Anonymous Dec 05, 2012

    they didnt give me good titbits

    0 Votes
  • Mi
    Michael Bronstine Jul 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Bobert Anonymous Are u really that dumb to even post this

    0 Votes
  • Az
    azm Sep 30, 2012

    This is regards to the Tim Hortons located in Ville Saint Pierre. They made me work 12 days straight without a break and a day off, when a day off was given, they decided to wake me up and call me in to work. It came to the point where I had to leave because by law every worker needs a day off and this was not leading towards the right direction. In the end I was not paid for my work and I'm still awaiting details. I was not surprise to discover that this has happened to 4 previous employees that worked for the same owner. So lets recap. I was given a 30min break but was unable to take it because I would not meet all the task given since it really was a lot. WORKED 12 DAYS STRAIGHT WITHOUT A DAY TO REST and of course I WAS NOT PAID BECAUSE they said I was not staying with the company.

    2 Votes
  • Jo
    Jo Ann Haglund Aug 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @azm again, labor board

    0 Votes
  • Dr
    dramageek44 Aug 23, 2012

    Three shots of cream is approximatly half the cup. This is probably why it wasn't hot.

    6 Votes
  • Bo
    Bobby Gee Aug 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    An employee named vanessa was extremely rude this morning, she said " i don't give a ### if people wait" when i questioned her on that comment she then said "f*** you". . . And gave me the finger, i wish i was fast enough for a photo. . . Next time. . . This employee should not work in the public. . Or with food she looked and smelled rather dirty aswell

    Thank you for your time

    0 Votes
  • Ro
    robert taggart Jul 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    hair in my food.

    -2 Votes

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