The complaint has been investigated and
resolved to the customer's satisfactionResolved Tim Hortons — unfair labour practices
resolved to the customer's satisfaction
My mother worked as the manager in our family business since she was young. When it was sold, the only places that would call her back despite her decades of experience were fast food restaurants. She went to work as a baker at Tim Horton's.
She was paid minimum wage to wake up at 3 AM and reheat frozen balls of dough. Her hours were capped due to "low sales" (this location is in a busy intersection between two high schools on a major road in and out of town). Her supervisors were verbally abusive, and she was reprimanded for errors caused by other employees, for questioning the sanitation of the store, and for allowing a delivery person to use the restroom.
She was promoted to day supervisor and allowed to keep a normal schedule. They increased her pay a whole quarter. She couldn't take time off to upgrade her computer skills or to get the surgery she needs on her legs so she can continue working.
She called me yesterday to tell me the house she'd purchased nine years ago was being foreclosed because she'd lost 40% of her income since starting at Tim Horton's one year ago and couldn't pay her mortgage. My mother does not live outside of her means. Minimum wage may be acceptable for part time employees still in high school, but an adult with extensive industry experience, who works 60 hours a week?
Before someone jumps on me, no, this is not exclusively Tim Horton's fault. That someone, let alone an enormous corporation, consider not paying full time employees a living wage is sad. All businesses that think it's fair to treat their people like this should be boycott. The food we purchase at restaurants can be made quicker, cheaper, faster, healthier, and better at home. Get these thieves out of our towns so more family homes won't be lost.
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