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CB Fast Food Chains Tim Hortons Complaints #22-41
Tim Hortons

Tim Hortons review: Christmas smile cookie program ( 1 comment)

J
Author of the review
5:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Today, November 19/23 I drove through Tim Horton’s located at 2695 Skaha Lake Road in Penticton, BC and asked for 7 smile cookies. When I got to the drive through window, I paid by credit card, the employee handed me a bag. When I was able to open the bag there were 7 chocolate chip cookies with smile icing on them.

The employee did NOT say anything about being out of the Christmas smile cookie nor did he ASK if I minded this substitute?

For gods sake you should be able to provide better service than that.

I hate dark chocolate chip cookies, but I had bought a few of the white chocolate Christmas cookies earlier in the week and they were great.

Such a disappointment.

I will spread the word about the type of service Tim’s is now providing.

Desired outcome: Improve service. Give me something in their place that I may eat.

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Z
Z
Zachary 2001 nnnr
Markham, CA
67 comments
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Nov 19, 2023 8:43 pm UTC

Yeah I went to four Tim Horton's and they have run out and replaced them with Chocolate Chip cookies, but they warned me beforehand. Maybe I will try them next year since this is the last day.

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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
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    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 9 9 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 4 4 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    38%
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    Head Office
    +1 (207) 426-2066
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  3. Tim Hortons emails
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    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2026
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