The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Thrifty — terrible customer service

If I could give a negative score to Thrifty, they would deserve it. Went on vacation 2 weeks ago and pre-booked our car online so it would be ready when we arrived. After arriving, we went over to pick up our car, only to find out that they had not reserved anything for us. After talking tried to blame the whole thing on us, we had to take a taxi to the hotel. (Which Thrifty refused to give us a refund for it.) Come back in the morning to get our vehicle. Vacation was great but upon returning the car, we accidentally forgot to grab a few items in the vehicle. 40 later, we returned to inform the D I C K employees there about this. We told the incompetent people working there exactly where to find the missing items. Also talked to a mechanic who claimed it would take him the rest of his LIFE to find where our car had been parked. A 2000 car garage, and how many "RED" "DODGE" "CARAVANS" could possibly be there that had an Ohio licence plate? (This was in Vegas.) Give me a break! Had to leave on the plane without the items. We still have not got the items back. After 2 weeks of phone calls with a new idiotic ### to talk to each time, we can't get any information on anything. You would have to be MENTALLY ###ED to not find something, when you have been told exactly where it is! Turns out they rented the car out 4 hours later after they gave it a "THOROUGH" cleaning. Thanks alot ### for renting out a car you don't even bother to clean properly. You would be lucky if they spent more than 30 second cleaning up the last person's mess before they sent it out on the road again. Everyone working there claims they are doing their best in order to find our missing items. BULL ###! Your employees are MENTALLY ###ED DICKS Thrifty!