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Thrifty Rent A Car Complaints 366

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11:32 am EDT
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Thrifty Rent A Car car rental

I should like to add my complaint to the various ones there must be concerning Thrifty Car rental Tel Aviv Airport. I find it misleading that the company advertised its presence to be at the Airport when they drive you to Airport City away from all the other car rental companies. In so doing, you are stranded there and presented with a fait accompli in accepting their terms and conditions. The transfer to their offices is a waste of valuable holiday time.
The catch is that they advertise prices of 63 dollars for a week's hire which is understandably cheaper than other companies without insurance. We were subsequently charged 16 dollars per day ( which would equate per annum to a tariff of 365 x 16 = 5840 dollars. In effect this makes a considerable profit centre for the company and is frankly a rip off. In advance, potential customers should be made aware of the total possible charges.

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Thrifty Rent A Car intentional/false charges

I reserved a car for 10 days on line. Upon arrival, I was denied the rate quoted on line. I needed the car so I agreed to pay the extra $100+. I was advised to return the car with an empty gas tank because "You will save because our gas is cheaper than anywhere in town." Upon returning, the attendant got into the car to check the gas and mileage. He then printed out my receipt and hustled me to the waiting airport shuttle. At the airport, I checked the receipt. The rate was not only higher than my on line rate, it was higher than the higher rate I was swindled into accepting at the start of my trip. I had filled the tank only blocks from the agency upon return. The receipt included a charge to totally refuel the car. They got a free full tank ($60) and I put the same amount on my VISA. I called the San Diego agency where I got the car. They said they were busy and I would have to call an 800 number. I did. I lost. I was treated as a liar, not a customer. DO NOT TRUST THRIFTY. They obviously have ways of cheating the traveler and don't have any interest in being of service before or after the sale.

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6:56 pm EST
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Thrifty Rent A Car intentional mischarges

I reserved the car online weeks before arrival. The rate quoted in that transaction was not honored at the rental car location. I needed the car, so I went ahead and paid 20% more than the original quote. I was encouraged to return the car with no gas remaining because "Our gas is much cheaper than anywhere in town." Upon returning the car, the attendant checked the tank, gave me a lenthly printed receipt and escorted me to the waiting shuttle. At the airport, I noticed that the receipt itemized the tank as empty. I had filled the tank just blocks away before turning the car in. I called the rental location to explain and was told I would need to call a toll-free number. That conversation could be summarized as "buyer beware, tough luck."
I stopped payment with VISA and called Thrifty again after returning home. I was treated rudely and accussed of lying. I lost, but I hope you will avoid this disreputable company. I have rented cars for 30 years for business and have now seen it all. I wonder if the attendant gets a bonus for each traveler he deceives.

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7:06 pm EST
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Thrifty Rent A Car no replacement vehicle

We are stuck in a hotel waiting for Thrifty to show up with a replacement car because the Calgary manager has told us we will be liable if we drive the car we rented a few days ago! Who knows when they will show up?

We rented a brand-new SUV which broke down in a parking lot on Christmas Day. Thanks to the help of a passerby we managed to get the cafe back to our hotel. Now we are told we can't leave the hotel until they come with a new car. So far, so bad ... we have already waited three hours and are paying for a car we cannot use!

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11:12 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We rental a mini van and when me and my husband arrived we went though the regular stuff but then we were informed that they charged an additional driver fee of $100, we then informed him that we would only have the 1 driver which was my husband. We didn't budget for that extra cost so after talking back and forth the clerk made the suggestion that he can...

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3:58 pm EDT

Thrifty Rent A Car they would never get away with such behaviour

We were planning a holiday to Los Angeles for our family of 5 (we are from New Zealand).

I booked a Grand Jeep Cherokee (or similar) via the Thrifty website for about $59 per day, since we had a lot of luggage and this car could fit 4 suitcases according to their website. I did this 2 months in advance.

After 13 hours of flying, we arrived at LAX and caught the thrifty shuttle with all of our luggage.

However, the vehicle we booked was unavailable, and they said we offered us a Ford Escape for the same price. I was not sure how much luggage it could take, I took a look and the trunk was tiny. It could not fit our luggage.

I asked for a vehicle more like the Grand Cherokee which would fit our luggage.

They said I would have to pay an extra $300 to upgrade to their next model since I was rejecting the ford escape.

I had no choice, with 3 children and partner and all our luggage sitting on the sidewalk in the middle of the airport commerical zone we were at thrifty's mercy.

Now I'm back from holiday, I've done a little research. The Ford escape they offered to me is listed as a smaller vehicle on their website, certainly not an equivalent vehicle to the cherokee.

Also, the ford escape is only $45 per day, and they wanted me to pay the same as for the cherokee.

Basically, thrifty were forcing me to accept a free downgrade .

I am outraged by how we were treated. The staff at Thrifty LAX are incompetent money diggers. The worst way to begin a holiday in the US, encountering modern day pirates.

I've lodged a complaint with thrifty, but they say I will get no refund of the extra $300 we paid since I rejected the Ford Escape. Unbelievable.

Using this logic, thrifty can bait with really cheap offers, wait for the customer to arrive, offer a completely unsuitable car unlike the customer had booked, then force the customer to pay for an upgrade .

They would never get away with such behaviour in New Zealand as we have some of the strongst consumer protection laws in the world.

Is there anyway I can take this further?

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8:22 pm EDT
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Thrifty Rent A Car fraudulent charges

Disclaimer: I'm not sure how the person I was traveling with thought an ill-reputed company called "Thrifty" with such a slew of other bad ratings was a good pick, but we made the idiot decision to go with this company instead of Avis, which I personally have used for years with no such problems. I guess given that poor choice this is partially our fault but that's where it ends.

We rented a car for a trip to visit our grandfather after our grandmother passed away. The fiasco started with I guess some kind of extra 30 dollar charge for our returning the car before 8 AM. The person I was traveling with disputed this with them, and I think it was cancelled. However, as soon as we got the car we noticed we had to push it to get it started as it had battery problems. We took pictures of the car before and after return, but they claimed there were three small dents in the windshield. We were extremely careful with the car knowing the country we were in and the business ethics there - we did not dent the windshield. Later they charged us the full 400 dollar deposit for this, and a 50 dollar complaint fee every time we brought up the fraudulent charge. We're in the process of cancelling the card to repeal the charges.

This has been insane. Save your money and go with Avis - these people are crooks - I was really surprised they thrive anywhere in the US. Probably only in [censored]hole cities like LA.

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Thrifty Rent A Car expreamly poor service

I made my reservation 3 months in advance. When I arrived at the counter they could not find my reservation. I handed the attendent my confirmation (which I had printed out) and he said that he finally found it but that he was going to upgrade me at no additional cost. I asked if it was an American Car as I had requested and he told me that it was a Hyundai Elantra. I again asked for an American Car and he said that they didn't have any. I found the car to be very unconfertable and my foot kept getting stuck under the gas pedel. I picked the car up on a Monday at 9PM and returned it at 6:15AM on Friday with 40 miles on the speedometer and they charged me $318.98. I will never use Thrifty/Dollar car rental again and will go out of my way to retell my experience with Thrifty/Dollar Rental Car.

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3:58 pm EDT
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Thrifty Rent A Car deceptive practices

Do not use thrifty car rental! They engage in deceptive practices that can lead to unwanted substantial add on fees. I rented a vehicle for a week at the sarasota airport location. After telling the clerk repeatedly that I did not want the optional loss damage waiver insurance or the trip saver options, these additional charges were added on to my bill. The screen used for customers to agree and sign off on the bill did not clearly display these additional charges.
After seeing the charges I called their 'client service' number where I was rudely told that I signed a binding agreement and they would not even consider my request for a partial refund and would not even pass my call to a supervisor.

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johncmattes
US
May 02, 2012 5:24 am EDT

This scam is going on at Dollar and Thrifty .You tell them you don't want insurance but they sign you up and don't tell you that you have just signed a pad that acknowledges you want the pricey insurance. See our story at
http://www.investigativeguy.com/dollar-rent-a-car-tricks-consumers-with-insurance-scam/

Consumers need to fight back.Send us your story, we will fight this
email us at investigativeguy@gmail.com

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StevenWade
Cincinnati, US
Apr 11, 2012 10:58 am EDT

I had the exact same experience in Tampa International Airport. Agent SNASIT/234 rushed me through acceptance saying click accept that you are declining service.

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4:19 pm EDT
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Thrifty Rent A Car reservation not honored

Unbelievable ! Made a reservation direct from Thrifty.com and got a very good rate for a 2 week rental. Got to the airport and Thrifty would not honor the reservation..."rate was too low"! Manager would not give name and would not come out to discuss it face to face. I was told to call corporate if there was a problem! If I wanted a car it would be 10x the rate I was promised. Corporate was no help at all. STAY AWAY FROM THRIFTY

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Valerie
US
Oct 13, 2008 12:07 pm EDT

On August 31, I had a reservation in Burlington VT to pick up a compact car about 12:30 am. I called the day before to confirm the reservation. When I arrived, I was told there were no cars available. Of course I asked why do you bother to take reservations then? To add insult to injury, since it was Labor Day weekend there were no rooms available in Burlington so I had to sleep in the airport. Then the next day the only car I could find was an SUV from another rental company so my gas costs were substantially more than they would have been with the car that I had reserved. Needless to say, Thrifty which we have rented with about 20 times in the past 5 years will no longer be getting any of our business. So unless you enjoy sleeping in airports, just consider this a word to the wise!

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snot
US
Aug 08, 2011 3:11 am EDT

I would contact the CEO's office directly and just skip all the people that are going to lose their job because they ARE NOT doing it. Thank you to all the people who ARE doing their jobs and MORE.

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Bruce Sanders
US
Dec 29, 2008 11:38 am EST
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I booked a vehicle with Thrifty Car Rental (on April 27, 2008) for a December 21, 2008 pickup at the Calgary airport. I called the Thrifty Car Rental Calgary airport location at 4:30 pm on December 21 and confirmed and they stated they had the reservation and it was all set.

When I arrived at the Thrifty Car Rental counter I was told there was no Mini-van. How can this be? I booked the vehicle 8 months ago? I called 6 hours prior to being at the airport and they confirmed everything! I had 6 people which is why I booked the mini-van in the first place. An SUV that only held 3 people just wouldn’t do it. He did not care, he just wanted to get home.

I do not have this individual’s name, but he provided a number to call to exchange the vehicle. Are you kidding me? Thrifty Car Rental should be calling me to let me know when you can bring me the vehicle you agreed to rent to me. I should not have to call anyone, nor go anywhere. No one at Thrifty Car Rental cared.

I called 10 different people and not anyone cared to help me; which is for someone to bring me the vehicle Thrifty Car Rental had agreed to rent to me. I wasted 2-½ hours of my time to solve this problem. Thrifty Car Rental did not care to help. I had to make the phone calls, no one at Thrifty Car Rental cared and no one ever contacted me. I had to take the time to drive all the way back to the Calgary airport in -20 weather to get the mini-van Thrifty Car Rental agreed to rent me. No one cared when I arrived there. Ironically, 7 hours earlier there were no mini-vans, then there were 4.

Cannot imagine what would make me book with Thrifty Car Rental again. Free rentals for a year might do it.

One hates to hope for the unemployment rate to go to 15% to get these companies to actually find employees that will do what they are supposed to do. Not sure what will make management care either.

Bruce.

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7:15 pm EDT
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Thrifty Rent A Car terrible

I had made a reservation online and a few days later received an email with a rate much less than the original rate. I showed this to the customer service person at the desk in Orlando and was told that he would talk to the manager. The rep then came back and told me the manager said no. I then asked for the manager and he came out. I then told him about the rate (he seemed that this was the first that he heard about it) and he said " I only push orders here". To top it off, the customer service rep told me, while I was reading the agreements, to" is there a problem, just sign it already". I want to read the agreements before signing them and I found this to be terribly rude. I then called 1-800-thrifty and told them what happened and was told that they can't do anything. I asked to speak to a manager and was hung up on. I called back and asked to speak to a manager again and after 30 min of waiting Miggy then told me sorry there is nothing that can be done. I asked to speak to her manager and was told to call [protected] which I did and Jennifer employee number 59499 just said there's nothing she can do. I then asked to talk to her supervisor and after holding for an additional ½ hour I was transferred back to Miggy 67583 told me “my best case scenario is after I have returned the rental, maybe someone in customer service might do something for me. That is the best Thrifty can do”. I then asked to talk to her manager and was told that her manager Eugne Domingo was not available. Duane Warner was the Manager "Mike" was the rep and Miggy was the customer service supervisor. No one was helpful and due to this experience, I will reconsider ever renting from Thrifty in the future and I will let as many people I know about my experience with your company.

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Update by abigreturn
Jul 15, 2011 7:16 pm EDT

They are terrible

Update by abigreturn
Jul 15, 2011 7:16 pm EDT

They suck

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JKDE
US
Jul 15, 2011 7:39 pm EDT
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Thrifty is what Thrifty does.

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9:41 pm EDT
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Thrifty Rent A Car charges

We rented a mini van from thrifty in frankfurt airport, germany May 2011
When we got there, we had our own premium car rental insurance from american express, they rejected it. They said we could only buy insurance from them, otherwise, they won't let us drive out their car.
Leave no choice, we bought the super expensive insurance from them, which was 25 eur a day.
The trip was going smoothly, nothing happened to the car, after we returned it to their parking lot, there is no person around. We dropped the key and went to their rental office. The people there told us just to leave the car there, they will check later and return us the deposit to my credit card which was eur 1100

after we came back to US, I didn't get the deposit back, I tried to contact them, called, left messages, wrote letters. no reply. After a week, finally, I reached them, They said the car was damaged! And they won't return me the deposit!

I was really angry, plus after came back to USA, I did some research, found out that thrifty car rental frankfurk has already scammed a lot of people's deposit. So, I called my credit card company, disputing the charges.

While it was still in disputing, they charged me another $2500. they explained that since there was no policy report, the insurance was voided. And the repair for the damage was 3000 euro. They charged the leftover through my account without any notifications.

I called them, telling them that there was no damage to the car at all during our trip. how come they charged us for the repair. Now it is still in disputing.

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Thrifty Rent A Car car rental

On may 13, 2011 I rented a car from thrifty romania and I was charged 729.67 dollars for rental for which I paid with a credit card. At the same time, the person at the thrifty rental office in the otopeni airport, bucharest whose name was claudiu told me that he was going to put an additional hold of 450 euros (About 700 dollars) on my credit card because this was their policy, but that the hold would be released when I returned the car.

I returned the car to thrifty on may 22 in good condition with no scratch or damage, and all seemed all right, but I found out in the beginning of june that thrifty had charged me 684.27 dollars extra because "car was returned with scratched bumper on the side." they had not contacted me about the claimed damage and the charge, and I knew nothing about the whole thing until I did my own search and investigation.

The damage was a lie. The same thing happened to a family friend that rented a car from thrifty romania during the same month, may 2011. They told him the same thing, that he had returned the car with a scratch on the bumper.

These people are crooks! Stay awas from thrifty romania.

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rami bar sadeh
IL
Jul 10, 2011 11:38 am EDT

hi
me and my friends rented 2 cars from thrifty bucharest.after 3 days one of the cars broke down.the "clutch" was finished. they immediately blamed us of driving offroad which is an outright lie .
we recieved a replacement car a day later and it was a much smaller car (chevrolet aveo instead of the chevrolet captiva we had booked)at the end of our rental we returned the cars on 27 june at the airport.both cars were checked and our papers returned.what we failed to do was make the thrifty representative sign them.
when we returned home we found that both our credit cards had been charged for ridiculous sums.
the car with the bad clutch which had 85000 kms was charged for repairing the clutch, for towing the car and for downtime a total of about 2000eu
both cars were charged for scrached bumpers a total of 825 eu.
we are now looking for legal means to get our money back from this fraudulent company

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5:58 pm EDT

Thrifty Rent A Car stole our deposit

Recently we visited Romania for one week and rented a car at Otopeni airport at Thrifty Car Rental Romania/ Auto Rent SRL.

10 days after returning home we discovered that they had charged our credit card the deposit of 320 euro.

We contacted them immediately, to ask why they had done so since we returned the car with NO damage whatsoever. But they just claimed the car was damaged and refused to return our money.

A search on the net found several complaints about this company from other customers that had been cheated like us.

This company is very dishonest. Do not ever rent a car from them!

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Thrifty Rent A Car cheating

I have heard so many bad behaviors about company in regards to charging extra amounts to your customers, I have had few incidents my self (but you always have the explanation for the games you play on your clients)

The reason I am writing today is to compliant about the gas (petrol) charges, when I took the car I made sure to tell the person from Thrifty that the tank only had about 60% and not full and he stated to me that he only indeed recorded to his palm the right amount of gas (petrol), yet I put enough petrol to about 60% before returning the car, and I still was charged 88.20 Dirhams more.

If you continue with this behavior believe me you will end up losing more then gaining, please refund the amount charged to my credit card (88.20 AED) immediately or I will make a claim to all authorities local and international (including the mother company in the US) and inform all news agencies and any other media source available to me of your bad behavior.

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Thrifty Rent A Car failure to disclose all fees

Thrifty car fails to inform you of all of their fees. We were accessed an additonal driver fee that was not fully disclosed to us until we received our bill. In addition, they made their contract difficult to read, using faded ribbons on their printers. I will never use them again.

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King1970
Orlando, US
Apr 28, 2011 4:04 pm EDT

Additional driver fee...addition means add means more $$$ so when you add something it's not free ! it will be more ...not less and not the same ...more ...get a life.

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Thrifty Rent A Car stole $498 from me

rented a car from thrifty at there heathrow site on-line for a 2 wk. period and after me & my daughter waited at the appointed place at heathrow airport no cortisy car arrived. we found our way by public transport to the shereton hotel as this was marked as their office. when we finally found their small counter behing the door of the hotel I gave the the attendant the required documents, drivers lience, credit card & retal contract in duplicate, and after a few min. he gave me back my gredit card saying it was no good because it had to be english. I asked him why someone arriving from australia 1.5 hrs. ago would have a english credit card and that they had already withdrawn $498 from this same card to pay the rental. he just replied it wasn't his problem so I asked if I could pay cash or something else as it was 8 .0 pm and we were still 100 mls. from our prepaid accommadation. he just shrugged his shoulders and said sorry, no car. I then asked him about a refund so I could rent a car from somewhere else where he told me it was up to head office and they were closed, After we grabbed our luggage and left a bus going back to thr airport pulled up in front of us. We paid the driver and as we were about to sit down the man from thrifty came out and asked for a copy of the agreement so he could refund our money. Buget retals hired us a car at 9 pm. at night with the same credit card and the service was teriffic. On arriving back home I found no such refund had been made so after 5 emails with no reply I contacted the car rental association and recieved a email from thrifty 4 days later, but only to point out there no refund terms and conditions. after more emails that they did not reply I have given it up as a bad experience but would not recomend them to my worst enemy. terrence watts.

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Thrifty Rent A Car price gouging

Made reservations thru Travelocity for a 5 day rental car with Thrifty. Received a quote from Tracelocity for my full week rental. Arrived on time to get my car. When I turned in my vehicle a day early I was given a bill that was $85.00 over the quote. Numerous add on's to the bill such as a "tourist tax" and many others. I also had to "pre-pay" for a full tank of fuel. Something I have NEVER had to do in my life. I have always had to fill the vehicle up upon return. But here I was charged for a full tank regardless of the argument I had with the clerk - I told him I did NOT want the pre paid fuel option but he said it was "manditory". I contacted Travelocity and was told there was nothing I could do since I turned the vehicle in a day early. I told them it was only a $15.00 charge for an early return - where was the other $70.00? No response from Thrifty with a similar complaint. DO NOT USE THRIFTY for your rental car needs. Yes they advertise the lowest price - but thats for base price - after all the "add on's" its anyone''s guess what the final bill will be. Crooks and scamers...

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Thrifty Rent A Car deceptive sale tactics

I booked a car rental through carrental.com for $24.99 a day. When picking up the car the saleman asked for a credit card as usual. I presented my Bank of America Mastercard and he said that they have an incredible deal with B of A customers for an upgrade to a premium car for just a few dollars more. I asked how much more and he said $29.99 a day. I agreed and in a hurry did not read the fine print. He charged me $24.99 plus $29.99 a day for the car. I would never have rented this car for an extra $30 a day had I known that was the incredible deal. This is trickery at its finest. I called their customer service after returning the car and the agent was not helpful at all. She said that I signed it so I'm liable for the charges. I will never rent from them again!

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David D VanderWall
US
Mar 25, 2013 3:11 pm EDT

I rented a car from Thrifty through my Credit Card company. I was to get Ford Taurus. When I got to Phoenix on March 13, 2013 I proceeded to the Thrifty desk. They informed me they did not have any Taurus, but I could have a Nissan Altima. I said it was too low and what else was available. THE agent said how about a mid size Suv. I agreed and then he proceeded to try and sell me insurance which I said I did not want. He then instructed me to initial about 8 places. When I returned home there was a bill for $318 on my credit card for upgrading. I am presently appealing the charge with my CC company. Thrifty is deceptive and borders on Fraud. Do not rent from Thrifty or Dollar as they are the same company, The car I received was a Ford escape which rents for less per day than the Taurus and they charged $30 per day extra plus taxes. David D VanderWall

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Joe Farage
Buffalo, US
Nov 21, 2011 8:18 pm EST

Thrifty is NOT thrifty or honest.
The sales lady asked if I wanted every option except the accident option. She just expected me to sign it. This option was $107.00 and my rental was only $111.00. She lied to me and said that there is no car insurance that covers accidents. My insurance does! I brought it to Brea the Manager who said that she would talk to the sales clerk before she even asked me what happened. As a manager, all Brea could do was apologize.
My name is Joe Farage and I do not recommend Thrifty!

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lepkap
Garden City, US
Aug 05, 2011 6:01 pm EDT

I just had a similar experience - they engage in deceptive practices

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Thrifty Rent A Car stay away from thrifty rental car in latin america/mexico

I purchased a car rental from Thrifty, in the Cabo San Lucas area, from an on-site representative at a resort I was staying at. My rental started on Thursday and was to be returned on Sunday of the same week, dropping it off at the airport. I purchased the rental at a good price and chose all insurance coverage available.

My credit card was pre-authorized for a little over $600 to be held until the car was returned. Seemed like a standard normal purchase- and then the nightmare began!

I checked out of the resort hotel on Friday and elected to stay at a hotel in downtown Cabo San Lucas for the remainder of my stay. Well, by Saturday afternoon all of my money was gone. Thrifty elected to increase my hold from $600 to $4, 159.34- NOT PESOS, BUT DOLLARS! Can you imagine this happening to you? For most people, holding over $4, 000 of your money would likely ruin your entire trip… you would be wiped out! Well, it is three days later and this money is still being held, and this is only one of two major problems still remaining unresolved.

WHY did Thrifty decide to hold over $4, 000 of my funds from me? Well, I went to the closest Thrifty office and they said they have been “trying to look for me.” First of all, I had NO voice mail OR e-mail from Thrifty, so I don’t know who they were contacting, but it sure wasn’t me. Secondly, I had NO reason at all to report to Thrifty on my whereabouts. I was scheduled to drop off my car on Sunday, at the airport. This was Saturday. So, again, what was this company thinking? Obviously, they thought I possibly stole their car. The nerve! Even after several times of directly asking WHY, no one at Thrifty gave me a direct answer on why my hold was increased.

To make matters even worse, I had somehow lost the car keys on Friday night, between my trip to local shopping and back to the hotel. It is very possible that the keys were locked in the car, but this issue also remains unresolved. When I went to the Thrifty office, first to scream about the additional money they decided to hold without ANY notice, warning, or warrant, I informed them about my lost key.

First, they wanted to get to the car “right away.” The Thrifty supervisor and an intimidating larger male co-worker drove me back to the hotel I was staying at, with a camera, took pictures of the car and then called the “manager.” At this point, I felt like a prisoner and not a customer. I did nothing, but was being investigated. I cannot describe the feelings I had about this situation and this alone will prevent me from ever dealing with this company for the remainder of my lifetime.

THE WORST IS YET TO COME: Finally, even though I purchased all of the insurance available, including insuring personal belongings, I was told that for loosing the keys I will be charged an additional $380.00. You heard me correctly. Not only am I being treated like a criminal, but NOW Thrifty is stealing from me! There is no way that is will cost Thrifty $380 to replace a lost key (and it may not even be lost, but simply locked in the car).

The supervisor told me that the insurance does not pay for “negligence.” Are you serious? Did she just call me negligent? Wow…. And, where in any fine print does it say that you should be responsible for anything after you spend the extra money to purchase all of the insurance. Isn’t that what insurance is for?

Again, I am back home and none of this has been resolved. Everything I have told you here is a fact. This is the 2nd time I have made the decision to use Thrifty in a Latin American country and it is the 2nd time that something “very shady” has occurred, where I end up feeling robbed rather than helped at a time of need.

I sent two e-mails to the CEO, the Senior Vice President of Operations in Latin America, and the VP of Global Sales and Marketing for the parent company of Thrifty Rental Car, who also owns Dollar Rental Car. No resolution from them; not even a reply back. I guess they care more about my $600 than how I was treated.

I encourage you to take this information into consideration when comparing Thrifty to other car rental companies. I can tell you, for me, I will always choose to pay the extra $10 per day, or to walk the extra few blocks, to work with a brand name that I can trust… not Thrifty Rental Car.

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youshouldalearned
Chicago, US
Feb 25, 2011 3:14 pm EST

If you got ripped off the first time using these guys, why on earth would you use them again? Shame on you for not learning your lesson.

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About Thrifty Rent A Car

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Thrifty Rent-A-Car is a well-known car rental company that has been providing reliable and affordable rental services to customers for over 60 years. With a presence in over 1,000 locations worldwide, Thrifty Rent-A-Car has established itself as a trusted brand in the car rental industry.

One of the key features of Thrifty Rent-A-Car is its extensive fleet of vehicles that cater to the needs of different customers. Whether you need a compact car for a short trip or a luxury SUV for a family vacation, Thrifty Rent-A-Car has a wide range of vehicles to choose from. The company also offers a variety of rental options, including one-way rentals, long-term rentals, and weekend rentals, to suit the needs of different customers.

Thrifty Rent-A-Car is committed to providing excellent customer service, and its team of knowledgeable and friendly staff is always ready to assist customers with their rental needs. The company also offers a range of convenient services, such as online booking, express check-in, and roadside assistance, to make the rental process as smooth and hassle-free as possible.

In addition to its commitment to customer service, Thrifty Rent-A-Car is also dedicated to sustainability and environmental responsibility. The company has implemented a number of initiatives to reduce its carbon footprint, including using fuel-efficient vehicles and implementing recycling programs.

Overall, Thrifty Rent-A-Car is a reliable and trustworthy car rental company that offers a wide range of vehicles and rental options to suit the needs of different customers. With its commitment to customer service and sustainability, Thrifty Rent-A-Car is a great choice for anyone looking for a quality rental experience.
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Overview of Thrifty Rent A Car complaint handling

Thrifty Rent A Car reviews first appeared on Complaints Board on Aug 17, 2006. The latest review Unauthorized credit card charges was posted on Sep 1, 2024. The latest complaint unreturned charges! was resolved on Oct 27, 2014. Thrifty Rent A Car has an average consumer rating of 2 stars from 378 reviews. Thrifty Rent A Car has resolved 56 complaints.
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