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Thebay.com / Hudson's Bay [HBC]
reviews & complaints

Thebay.com / Hudson's Bay [HBC]
reviews & complaints

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190 complaints
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9:21 am

Thebay.com / Hudson's Bay [HBC] - check out service

The week before Christmas, the Bay had a one day Saturday sale on Men's socks and underwear. I was there 8:30AM and filled my basket with goods. There were a couple of sales people on the floor and they were very helpful. But when my goods were rung in, none of the sales prices appeared. The sales lady did a refund and then rang in the goods again using an override. Despite the individual prices appearing correct, the total was incorrect. The sales person could not understand what was wrong or how to fix it. She called the manager. I appeared at the cash the first time at about 9:05AM It was not until 9:45 the manager finally appeared to help, even though the sales lady called three times and went to get him. When he arrived, he indicated he was sorry but he was busy and on the phone. One would think paying customers in store would take priority over phone calls that were not sales. Obviously, they needed more management on the floor to assist customers the day of a big sale the week before Christmas. Waiting 40 minutes for the Manager to appear to resolve my problem was not acceptable. Time is money and mine was wasted.

I completed the customer service survey after and I have not even received a reply. I would expect at least some apology from the Bay to indicate my business is valuable. Nordstrom, here I come.

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1:05 pm
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Thebay.com / Hudson's Bay [HBC] - perfumes sent in flyers

To those that don't have allergies and sensitivities it is difficult for them to understand the hardship we endure. When perfume is sent in the flyers all the flyers are affected and have to be thrown out in the outdoor garbage can by someone that can tolerate the smell. The fragrance goes on to the other flyers and into the air which makes the person...

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5:01 pm
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Thebay.com / Hudson's Bay [HBC] - shipping info online

I recently went to The Bay online site to purchase an ottoman. The Bay heavily promotes the free shipping over $100 on their online site. In the individual webpage for the ottoman it also includes the shipping information that states that all purchases of $100 is free. However, when I went to place the order, I was informed that this shipping information...

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2:57 pm
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Thebay.com / Hudson's Bay [HBC] - extremely late notification of cancelled gift card, and terrible customer service

I ordered a virtual gift card for my Mom's birthday on the 24th of August, which I assume only takes a seconds for her to get since it is virtual. On the 26th of Aug, the virtual card never arrived in my mom's inbox. I called the Bay and they apologized, and said the virtual gift card will be in her inbox in the next 24hours. They also sent me an email to...

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12:17 pm
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Thebay.com / Hudson's Bay [HBC] - online order / refund

I put an online order in to The Bay approximately a month ago. The website glitched and would not let the order "check out, therefore I had to go through the entire order again on the phone with a customer service rep. This rep messed up the sizing on a few items and I had to call back. I had to refund the entire order and start again with another customer...

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6:52 pm
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Thebay.com / Hudson's Bay [HBC] - online specials at the bay are misleading - bad customer service

The Bay has these "One Day Sales" once in a while. Last Friday May 9th, they had great deals on suitcases. So I go online at 9:30 Pacific time to make a purchase. The home page shows the deals. I select what I want and when I click check-out, pricing has changed.

I get a chat going with their customer service person to ask what is going on and she explains that the sale ended at midnight Easter time. I ask where on the website it says that the sales ends at midnight Eastern time and she can't point to anywhere. She then proceeds to say that I should call Customer Service the next day and that they would honor the sales price as they will have a record of our online conversation showing that I was online at 9:30PM Pacific time.

I call Customer Service the next they and they tell me that I sould have purchased the suitaces at full price last night and they would then have credited the difference to me. But now it is too late as they can't honor that price!

I think this is complete B.S. Again, no where on the site do they say that their deals end at midnight Eastern time. They are dealing within a country with three and a half time zone, you would think that they should make that clear? And since they haven't made it clear, they should at least honor the deal!

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12:05 am
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Thebay.com / Hudson's Bay [HBC] - non delivery of paid for items

This email was sent to Mr. Ali Yildiz after I contacted him requesting a refund. he asked for a copy of the original email and I also added updated info at the bottom. Dear Ali Yildiz: The following is the original email sent to The Bay Customer Service. I have included further information at the bottom of this letter since the date of my first email. To...

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6:49 pm
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Thebay.com / Hudson's Bay [HBC] - employees treated unequally!!!

Ever since the new store manager got hired last year, this company has lost page after page of fabulous employees. Carl Morton. He treats all the employees unfairly, favoring some more then others because they use flattery on him to get there way. He will only come chat or say hi if he likes you. How unprofessional as a store manager. He has no idea or...

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1:48 pm
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Thebay.com / Hudson's Bay [HBC] - terrible customer service

I went online to order some leggings that weren't available at the store, I realized the moment I had pressed order that I had made a mistake, there is nowhere on the site that allows you to cancel an order so I called their customer service line within a minute of placing the order. My big concern was that I had asked for overnight shipping which is $20 and non-refundable. The customer service rep I spoke to was totally unhelpful her response was I'll send an email to the warehouse and ask them to cancel the order but that's all I can do. How is it that the customer service staff don't have the ability to go into the system and cancel an order is beyond me. Well 2 days later and I've received the email confirmation tha the product is on it's way. What a joke. I've been a loyal customer of the Bay for over 20 years but this has left a very bad taste in my mouth. No wonder this company has so many financial troubles.

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C
Jan 07, 2013 5:06 am

You regret of your purchase, You expect immediate reversal, get real. The checkout gives you ample time to delete before you hit the last confirm button. Customer service sending a email to the warehouse that is probably not in the same building to cancel the order is good customer service. No online merchant has a cancel button. Don't shop online if you don't know what you are doing. Plus, the Bay offers free shipping if you read their banner on there site, just follow their rules. Pretty simple, I shop on their website often.

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S
Dec 30, 2012 5:06 am

The Bay will give you a refund on the purchase price.

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6:06 am

Thebay.com / Hudson's Bay [HBC] - Beware of store credit cards

I had an HBC card that I paid in full in the summer 2011. Later I discovered that the company shared my personal information without my consent with a third party, an insurance company who billed their fees on my card. I phoned the company and they told me that they had nothing to do with it and that I had to deal with the insurance company myself. I cancelled the card and months later they are still sending me the bill and charging the interests.

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1:13 pm
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Thebay.com / Hudson's Bay [HBC] - delivery

I bought a bed at The Bay two weeks ago, and the sales person told me I would have my mattress and bed frame delivered today (06/07/2012). Only the bed frame was delivered. I called customer serviced, explained the problem and somebody told me they would call me back with an answer before 3 p.m. Nobody did! So at 4pm I called and a different person apologized for the inconvenience but he did not know what happened, he asked me to be patient for they would reschedule the delivery as soon as possible. So I still have no bed to sleep in!

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2:54 pm
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Thebay.com / Hudson's Bay [HBC] - floor sales associates to store's manager

Went to The Bay - Yorkdale Mall for a pair of Dockers casual pants Against the Dockers wall - was 3 columns & 4 rows of dockers pants. in the middle row 1st top column. there was a 30% off Dockers Fashion sign, with a small wording "excluding items ending in 99 cents" However, the entire wall was having Dockers pants with 99 cents ending -- the ENTIRE WALL...

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3:22 pm
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Thebay.com / Hudson's Bay [HBC] - customer service

Purchased gift cards for Xmas Gifts The clerk mispunched Them and one I gave apparently had No money on it. I called the Bay and Waited a half hour to talk to Someone in Pennsylvania. I was told basically I can stuff it It's my fault. I am a cardholder I am shopping at the Bay for 45 years. It feels great to have some American At a call centre in Scranton...

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Thebay.com / Hudson's Bay [HBC] - delivery/customer service

I had the same complain. It's just happen today. I expect our washer and dryer from 'the bay' to be deliver today between 1200-1800. So, I did not take any shift at work today and stayed at home for the whole day. I had 1 call missed while I am doing something in the kitchen and they left a message in my voicemail that they were the delivery people. Then, I called back on the last number who called because I barely hear the number he said on the VM. I called 3 times and no one answers. While calling d delivery man, d customer service called me and left a msg that they cannot deliver it today because i missed it. I was pissed off from hearing it. I called the customer service, and he just keep repeating these words "I'm sorry ma'am we understand your feeling but the delivery man called you and no answer so they called d customer service. I know it's inconvenient for you but we can re-schedule the delivery after 48 hours." I keep telling d man on d phone dat I called d number after few seconds and no one answers 3x. And why they will leave d place without waiting for a call back, to think i called back right after I got d message from my voice mail? And now, I have to compromise my work to wait for d next delivery? The CSR juz keep repeating above that adds to my frustrations. I told him, do you undestand what I am trying to tell you? he keep saying "yes ma'am I understand you." But he did not get my point. He wanted to blame me that I did not answer d call dats y d delivery was missed. But he does not listen to what I've said that after few seconds I called back but no answer. It was totally useless talking to that CSR (Customer Service Rep.).
So, I spoke to the manager that your people are not thinking about your customers they just think about theirselves, they juz want to go home early without thinking about d customer. Just imagine, I am also the last delivery and its just 1357 when they called. The delivery wait was supposed to be until 1800. They do not realize that the customers were waiting the whole time at home juz to wait for that delivery, and juz for few second to wait for a call back from d customer, they ca’nt do it?! Do you think it’s reasonable?! And I told d manager I wanted to cancel d order, she keep saying that “pls ma’am, let us try our best to re-schedule your delivery on d earliest date then if we cant you can cancel your order.” I was like, so what now you wanted me to wait again for a week or so and then your lazy delivery men will juz blame it to me again? You know what I told her, its maybe because I was really upset and the customer rep. made me more mad, I told her, I do not want the delivery men who supposed to deliver my appliance today to deliver it next time. And do not expect a call back or an answer from my phone because I will be working starting tomorrow. Do not expect me not to go to work to wait for d next delivery, because you will not pay for my hours staying at home and then your delivery men will juz cancel it. I am d only person working for 6 people and I hope you understand that. They have to knock several times harder, ring the door bell to make sure my mom will hear it. And make sure the installment was properly done when I got home at work. Because if I see another mistake that will cause inconvenience on my part again. I will not pass this anymore. And I told her, these things should not happen again, not only to me but to all your customer.

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8:10 pm
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Thebay.com / Hudson's Bay [HBC] - fraud

Similar to the posting on Sept 4th. I live in Toronto and recieved the same letter with a cheque stating that Hudson's Bay company is working with Western Union and they have supplied a cheque to rate Western Union's service. The address on the letter did not match the address on the letter head, I tried looking into both contact points and had no succe...

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9:41 pm
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Thebay.com / Hudson's Bay [HBC] - cheats!

This is a typical Bay store who trains the staff to lie and trick their customers into signing up for a credit card and really thrives on the seniors and people who barely understands english. I know that cause i uese to work their and struggle with complying with the process of the credit card scam i was punished if i didn't fallow orders by having my...

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5:33 pm
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Thebay.com / Hudson's Bay [HBC] - return policy

On april 5th I purchased two pieces of luggage from this store. On april 28th I left for florida with one of the pieces of luggage. On mothers day I received a set of luggage from my children, so when I returned to canada on may 9th I tried to return my one piece of luggage that I had not used to the store to get my money back. They told me that since I had...

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10:18 pm
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Thebay.com / Hudson's Bay [HBC] - unauthorized charge to my account

Upon receiving my ebill from HBC I found a totally unauthorized charge for $22.39 dated Apr 25 2011 with the item being described as Memberworks, Toronto, Canada. As I live in Vancouver and rarely use my HBC credit card, I immediately called customer service at the Bay. They didn't even ask my name and knew immediately what I was talking about. I said I was outraged at this charge as I have many times said no, in no uncertain terms, to the telemarketering people who try to sell this insurance over the phone.

The customer service rep said I needed to call 1 877 680 8948 myself to look into this charge only to find they don't pick up on weekends. I phoned the Privacy number for the Bay and tried to complain but they kept deflecting responsibility to this Memberworks. Clearly, they don't care what this scam does to the HBC reputation. I will try to get rid of this charge to my account and will close my HBC credit card which I have had for as long as Bay credit cards were available.

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Memberworks is a department of HBC, I get the same problem, the HBC credit is really suck, it charge me 22.9 without any notice. I'm sure I will cancel it after I get my money back!

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Thebay.com / Hudson's Bay [HBC] - price

My fiancee and I were at the scarborough Towne centre purchased a wedding band that had a price tag of $3100 and a discount of 50%. We really liked the ring so i decided to purchase it. The sales associate behind the counter mentioned i saved over 1500 dollars on the ring with .47TCW (TOTAL carat weight) diamond white gold ring. After a couple weeks i saw...

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2:40 pm
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Thebay.com / Hudson's Bay [HBC] - white space launch

Fashion Fiasco The Bay’s White Space Gala held in Vancouver on October 5th was a fashion flop. If the occasion was meant to revive the Bay’s image, industry insiders concur, it’s a long road ahead. In a nutshell, the night was uneventful, uninteresting and unsuccessful according to sources. The looming question stands, can Bonnie Brooks save the company?...

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Thebay.com / Hudson's Bay [HBC] contacts

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+1 800 521 2364 +1 800 263 2599 More phone numbers

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www.thebay.com
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