Purchased patio furniture (floor model) along with several other items from The Bay store in Pickering (paid full price) on July 7 (bill was in excess of CAD 2, 000). Delivery was set for July 10. The delivery company arrived on time but with scratches to the side of the furniture, thanks poor packaging by The Bay (a plastic cover wrapped around he aluminum furniture). Even though we loved the piece, we couldn't accept the damaged piece. Called and requested The Bay to find another piece, which they said was not available.
With no choice and our heart set n this set, we decided we would consider accepting the damaged pieces at a reduced cost, but wanted to know what state the piece was in since it left our patio.
Since then, we have spent a lot of time and energy talking to multiple agents about what can be done by The Bay to locate the furniture and do an inspection (which has been very little as their staff - Supervisor Beverley Id. #994934, and Jody continue to simply apologize and cite 'processes' as the reason for not being able to do much until Tuesday July 16.
Didn't realize it takes 6 whole days to locate furniture and inspect it. With no resolution around the furniture, we requested a refund and was told it will be processed in 7-10 days. Unacceptable!!!
Not only did the Hudson Bay's irresponsibility cause the situation, but the customer service we received was inefficient at best, and i continue to be out of pocket to the tune of over CAD 2, 000, AND left with no patio furniture which was ordered for a family gathering.
Thanks Hudson Bay for the excellent and efficient customer service, NOT!