The Salvation Army USA reviews and complaints 1
View all 741 complaintsThe Salvation Army USA - clothing return
Normally I redonate items I purchase that don't fit me but after one shopping trip I had several things that didn't fit. I went to the store to exchange out for other items and the woman at the desk said that they normally do let customers exchange out but she needed to get her manager. The "manager" came out and like a broken record-"we don't take returns". I wasn't returning anything, I wanted to exchange. I spend thousands of dollars there a year, I'm at that particular store at least 2 times a week buying clothes. I have friends that shop there as well.
Now that I have had this experience, I won't be returning to any salvation army store unless this is resolved. If it isn't resolved, you have lost at least 4 customers that were devoted to shopping at a reputable charitable center to put money towards this charity to help others.
Not allowing for exchange after you were told they normally allow it was unacceptable for someone that spends so much money for this cause.
My email is [protected]@yahoo.com, I would appreciate a response and a resolve.
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I went to the Salvation Army today in Las Vegas. I purchased several items and as I was walking to my car going over receipt that was not itemized so its hard to understand pricing. I also just noticed stains on an item that I just purchased 2 minutes before. I went back in the store to talk about receipt and exchange the stained item. I was told by the employee that policy is not to accept exchanges or return. I said to him you just checked me out and I missed the stain. He said they are donated items and would not exchange item and started laughing at me under his mask. I said it is not funny and in a sarcastic nasty way he says Happy holidays! I have donated and purchased many items to the Salvation Army. I will not be doing that any longer. This so called charity is overpricing donated items. I see pricing for $10 - 15 for tops, sweaters and pants that they received for free! It is also there job to go through the items and not put damaged or stained up items on the floor. How are you helping people with low incomes with those prices and the people who do come in to purchase items they treat badly?!