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Crisis Text Line

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Proudly resolving consumer concerns since 2004

Customer Service

741 741 (United States, text HOME)
686 868 (Canada, text HOME)
85 258 (United Kingdom, text SHOUT)
PO Box 1144
New York, New York
United States - 10159

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Complaints & Reviews

Crisis Text Linecrisis line services

Most of these crisis counselors arent professionals. They are random joes. Its like a blind person doing surgery.

The crisis "counselors" can be abusive and nasty. That causes more damage to texters. Dont advertise yourself as "saving peoples lives". 741741 shouldnt be able to get away with hiring rude crisis counselors. They need to be held accountable for causing harm to texters.

Improve your company and dont hire rude workers. Make sure they know how to communicate and handle texters' crisis.

If you had a bad experience with this organization, call them out on their bs.

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    • Ja
      JaredQui Mar 16, 2019

      I want this complaint removed. I am the original author of this. Complaint has been resolved.

      0 Votes
    • El
      elfin Sep 24, 2020

      alot of the so called counselors " are very disfunctional. " i worked on a crisis line yrs ago.
      i liked the work, but the people are messed up.

      we ned to stand up for decent mental health help in the usa!

      0 Votes

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