Menu
The Salvation Army USA Customer Service Phone, Email, Contacts

The Salvation Army USA
reviews and complaints

salvationarmyusa.org
salvationarmyusa.org

Learn how the rating is calculated

1.4 742 Reviews 741 Complaints
Verified
The authenticity of the customer service contact information for The Salvation Army USA has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Salvation Army USA complaints 741

ComplaintsBoard
N
8:41 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a medical condition that prevents me from wearing a mask over my face, i explained this to the lady who asked me to wear one and she asked me to leave the store. This is NOT an ordinance in my county. Please advice if a medical condition will be ignored and violated by the Salvation Army on Beach Blvd in Huntington Beach, Ca

Read full review of The Salvation Army USA
ComplaintsBoard
G
4:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, May 7, 2020 I had an appointment to pick up a food box. My appointment was at 10:45 am. I arrived around 10:35 am. I got out the car and I starting walking toward the door, I noticed the sign said to stop at the blue line, so I did. I waited until someone came to the door. About 10 minutes later a young lady open the door. She asked with with an...

Read full review of The Salvation Army USA
ComplaintsBoard
S
11:40 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday when I was about to check out at the Salvation Army in Austin Texas off of W. Louis henna. There was a lady by the name of Joan at the register who is checking people out, while she was in the process of checking out my friend who was in front of me I was looking at some tank tops on the racks next to the register. Mind you my friend did not have...

Read full review of The Salvation Army USA and 3 comments
ComplaintsBoard
C
7:26 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I resided in one of the Salvation Army/McCormick Baron Apartments in St Louis, Mo. The Apartment Manager strives to retaliate each and every time I communicate any issues with her or property manager. Recently, I had my heat turned off, and was told that if I continue complaining I will be evicted. I have contacted the attorney regarding the intentional...

Read full review of The Salvation Army USA
ComplaintsBoard
L
5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Salvation Army USA we were kicked out of the shelter & refused when wanting to eat

My name is Larry Kuchenmeister I'm a single parent, me and my son was refused serves becuz I wanted to go earn money. We were kicked out of the shelter & refused when wanting to eat. We were staying with the monsignor king shelter here in Denton texas. Theirs a fictious tresspass on us becuz of what I explained above. The Presbyterian Church of Denton Texas [soup kitchen] is helping us instead now the people at the Presbyterian Church should get alot of recognition for what their doing the salvation army here is more or less a dog and pony show they have an empty building their not utilizing as a shelter instead their using a motel wasting your money something is very fishy about what their doing my phone number is [protected] 🇺🇸.

Read full review of The Salvation Army USA
Hide full review
ComplaintsBoard
M
6:00 pm EDT

The Salvation Army USA Disaster fire recovery victim / social worker

Hello my house burned down 10 days ago and I have been out displaced for 8 days due to not having money for a place to stay. I don't have family, I really have a life that was quiet and peaceful and happen to be with roommates as well to help with living expenses. I was referred to you from Red Cross and they said you can help provide assistance for a place to stay. I haven't seen anything that is a little hopeful yet. I have called numerous times, been transferred several times, told to go call this place, talk to that person, come down. I have done everything, I even started a fund raiser for myself that didn't help me yet. Everyday is a day where waking up is a chore, getting up to go where, do what, I have no place to even put my head to rest. I finally have been in contact with Yolanda from social worker sections for disaster recovery service, and she truly made me feel really bad for not doing what she thinks would've helped since the fire. I however am appalled, I don't understand the reasons to not deserve having a place because I am not working at the time, and my husband is a seasonal worker and nothing but rain here. I have no family to help me, I don't know really many people to ask the kind of help I need. Honestly, I am going on without a shower now over a week, I can't reset my mind, can't restart my life again without a place to start it at. I have lost a lot, nearly everything, memories, collectables, tools, hobbies, vital documents, ability to work from home, and I just needed to know someone was out there who cared about this situation. I am scared with the covid virus, I can't go to a drive up for I don't have a vehicle. So to be told no, and I am not helping myself was a devestating blow. I don't understand how it works when judging me comes first, and formost from a person who didn't have any empathy for my situation and would've done things different. So I don't know now, without a hope, a start, honestly it's more humane to euthanize us because it's a true nightmare to have been ignored by the world, to swept on by. I guess I'm hoping to find someone who has any way of getting my situation dealt without judging me. I have been trying all 10 days! And I couldn't quit if I wanted to, I still have to be out in this cold and scary pandemic.
Sincerely,

Jami Berg
801.835.9248

Read full review of The Salvation Army USA
Hide full review
ComplaintsBoard
D
4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was on bed rest for three days, from. 3/5-3/7/2020 with pnuemonia. On 3/4 I went to Med North to see my Dr, Dr. Gibble, and she treated me for Pnuemonia. She provided me with a Note that the Salvation Army requested for me to be placed on bedrest until 24hrs after my fever of 101° broke. I missed work onf Friday 3/5/20. My fever finally broke on Monday...

Read full review of The Salvation Army USA
ComplaintsBoard
P
9:46 am EST

The Salvation Army USA unsubscribe

I have just gotten off the phone asking to been unsubscribed. This was my FOURTH TIME I have had to call and request to be removed.The last charge on my account was March 4 th. this very morning. It is easy to see that your raing is one star. I am disappointed with the Salvation Army. I have made many donations over the years. I have donated clothes, furniture and appliances for years. I always supported the Army, and have provided proof supporting the Army over Goodwill, which is more profit oriented and not supportive of their employees ( I used to work for Goodwill ).

Read full review of The Salvation Army USA
Hide full review
ComplaintsBoard
B
11:08 pm EST

The Salvation Army USA re majors. the interns

One time I was supervising in the gym during youth program so u see we were in the him. The children were playing ball. When a boy hits my grandson in the face with a basket ball. Wich my grandson was kind of upset mad so as a reaction he punched the other child. My grandson indeed get grounded for his actions. M
And then there was Monday night and the boys were playing tackle football when my grandson had both his hands with a defense position. When the other boy that he was playing with took his fingers and twisted my grandsons fingers. I felt there was nothing done about it.

Then this evening we were at youth program again. Well it was the end of it and we were getting ready to go home so as weather up the kids . So has we r leaving the gym I witnessed a boy and he had his brother buy his arm and was literally dragging him as he was laying on the gym floor. So then l as a leader asked the boy to let the. Other boy go. So then one of the majors told me that need to shut up and told me that the grandmother of the two boys told him to grab the small boy.you see when each child signs the rule sheet. But yet the rules arent being inforced. Like if a child does something know is wrong.and it is brought to the majors attention. I have been told to not worry about it and then major Laura says to me. Don't worry about it kids will be kids

You see last mother's day. I became a member of the salvation army. I have even done alot of volunteer work so when the new majors took it all away

Read full review of The Salvation Army USA
Update by Bernice price
Feb 26, 2020 11:16 pm EST

There are also bikes rode In the gym.yeah bikes that were to give to those
unfortunate children that should of received those fo Christmas. Also the salvation army vanis being use for personal use.

Hide full review
ComplaintsBoard
T
4:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am sending this complaint because I have been attacked in the Salvation Army store for being gay. Tim and I have shopped your stores for years as we sell upcycled items in our store. We have never had a problem. April 26 2019 my partner of 32 years passed away. Tim and I both knew Joe shraupp threw your store as he worked there. In May I let him move in...

Read full review of The Salvation Army USA
ComplaintsBoard
S
12:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Normally I redonate items I purchase that don't fit me but after one shopping trip I had several things that didn't fit. I went to the store to exchange out for other items and the woman at the desk said that they normally do let customers exchange out but she needed to get her manager. The "manager" came out and like a broken record-"we don't take...

Read full review of The Salvation Army USA and 1 comment
ComplaintsBoard
H
7:58 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This store receives items with price tags already on them and removes them and puts a new price that is double of that tag. I go to both stores in my area. Hesperia and victorville. This is the ONLY store that does this. I have complained to the manager and she said they can do that if they want. Most employees there are very rude and disrespectful. They...

Read full review of The Salvation Army USA
ComplaintsBoard
J
6:11 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sexual harassment and harassment violation of civil and human rights. White male 6 feet to 6'3. 300 to 400 lbs is one of the Directors .Its been going on for years I lived there in the district 900 feet from the building he is a retired military had problems from him harassing and sexual harrassing me. My civil rights and human rights have been violated.I live in another state now.

View 0 more photos
Read full review of The Salvation Army USA
ComplaintsBoard
K
11:47 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called in at the appropriate time this morning to inquire about financial assistance for my water bill this month. The lady took my information down and had another woman call me back named Demitri. After explaining my monthly income (which is currently only a small amount of child support a month that DOESN'T always come when it is supposed to, while I'm...

Read full review of The Salvation Army USA
ComplaintsBoard
S
12:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

the Salvation Army in Oakland leaves mattress sprawled out throughout its parking lot. These aren't covered from the weather and the piles keep getting bigger and dirtier. I presume they do this so the local homeless can take a mattress but it just ends up in homeless people making forts out of mattresses, contributing to the garbage issue in Oakland...

View 0 more photos
Read full review of The Salvation Army USA
ComplaintsBoard
S
10:51 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was issued a trespass warning and removed from the property after being assaulted by an individual that is in one of the programs in the facility, in order to protect him from getting in trouble for what he did, the manager Robert a poor excuse of a man lied and somehow was able to get around the video footage, a drug program you can't be serious with 80%...

Read full review of The Salvation Army USA
ComplaintsBoard
H
7:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We go to a ton of Salvation Army stores. I have visited from Little Rock to Memphis to New Orleans and this store has outrageously over priced every item. The ladies were plain out rude to my husband. We love shopping in every small town we pass through but I will not go back to this store. They have priced things at retail and when we asked to see a clock...

Read full review of The Salvation Army USA
ComplaintsBoard
S
5:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used to get stuff from the dumpster till the store put up no trespassing signs. Because the staff at the store throws donations away without even looking at them in trash bags never opened I have never made any money from what I removed from the dumpster. I am on disability and have very little money and the community where I live is a very poor community...

Read full review of The Salvation Army USA
ComplaintsBoard
A
12:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After purchasing new furniture, I contacted the Salvation Army location to offer to donate a sectional and a corner cabinet. On November 7, 2019, after submitting photos of my sectional and china cabinet, I received approval via email and voicemail from Joe and was issued a ticket number (633870) and a pick up date and time 12/13/19 for my furniture...

Read full review of The Salvation Army USA
ComplaintsBoard
O
8:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On December 30, 2019 between 10:00am and 10:30am, I was denied financial assistance because the the person who handles the grant distribution knows me personally and I worked with her mom and her aunt in the past. I went in the facility to get an appointment for emergency assistance. The receptionist went in the back to get a folder and came back and asked...

Read full review of The Salvation Army USA

Overview of The Salvation Army USA complaint handling

The Salvation Army USA reviews first appeared on Complaints Board on Nov 17, 2008. The latest review No Tag No Sale! was posted on Mar 20, 2024. The latest complaint Shipping charge on on inv# 125888940 was resolved on Sep 28, 2022. The Salvation Army USA has an average consumer rating of 1 stars from 742 reviews. The Salvation Army USA has resolved 67 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Salvation Army USA contacts

  2. The Salvation Army USA phone numbers
    +1 (800) 725-2769
    +1 (800) 725-2769
    Click up if you have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number Click up if you have UNsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have UNsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number
  3. The Salvation Army USA emails
  4. The Salvation Army USA address
    15 Slaters Lane, Alexandria, Virginia, 22313, United States
  5. The Salvation Army USA social media
The Salvation Army USA Category
The Salvation Army USA is related to the Non-profit Organizations category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.