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The Salvation Army USA
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1.4 741 Reviews

The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 741

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8:30 pm EST
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The Salvation Army USA Not getting picked up for church. Like we have been doing for years.

Me and my family have been attending this church for nearly 20 years. They have been providing transportation for the people that do not have any. And as of recently we have been giving all kinds of excuses. They don't have the gas. But they can pick up certain people, and we have been going there longer than the people they choose to pick up. Their excuse is we don't have enough money to pick up people. We have been going there even when they reserving electricity and we had church services with the lights off cause funds were low.. they don't want to send them to 730, DMAG or Youth Council's. The young adults and daughters ask me why we can't go to our church. One of my daughters think that since we haven't been attending church that when the new leaders come they will not pick us up either. We are all soldier at our church.

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10:33 am EST
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The Salvation Army USA Expired food and poor customer service

This facility is for the public when in need of food. The employees here treat everyone so disrespectful and rude it's unbelievable. It's embarrassing enough to have to ask for help with food but then when you call or go into the salvation army food shelf they make you feel worse. They will verbally attack you and then give you expired food that is so expired you can't even eat it without getting sick. The main lady and her sister that run it not only argue and fight in front of customers but they will verbally attack you about whatever they want too. I've left here crying because they treated me so badly. Something needs to be done about the food shelf.

Desired outcome: Find respectful, decent employees that actually want to help the community.

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9:46 pm EST
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The Salvation Army USA A bell kettle representative at walmart

At the Walmart in Kernersville, NC on Main St on 11/24/23 around 330pm I was going into Walmart, an older kettle man was standing with his foot up on the wall smoking a cigarette ringing his bell. He did not address anyone at the time I was headed into the store, that was ok with me but what I did not like was when I came out of the store, a lady was behind me and she said to him that she did not have any money at the time to give, he then said to her "well you just spent money in there so you must have money". So rude and disrespectful. had it been me I would have given him a few words, but she just kept walking. I don't know if you screen these people who stand out in front of places for you, but it may be a good idea to have an etiquette class or at least an anonymous person checking in on them. I have never seen that happen and he was an older man who knew better but I guess his personality was showing. No telling what he said to other people. he is not a good candidate to represent the Salvation Army.

Desired outcome: this man should not be out there any more

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10:53 am EST
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The Salvation Army USA Inhumane conditions

7am on November 19, 2023, in the cafeteria of the 1001 N Pennsylvania Ave. Oklahoma City, OK. 73107 location residents of the shelter were called to breakfast. I was the first in line and grabbed my tray, when I got to the table I poured my milk over my cereal and took a bite. The smell and taste of rotten milk was overpowering. When I took the milk up to the cafeteria lady, she said she wouldn't give us anymore milk. All she had served us was the milk and cereal, No other sides. I saved the rotten milk carton as proof. We got nothing else to eat.

The shelter recently provided the entire family side of the shelter with brand new, matching colored shower curtains and bed linens/spreads, as well as shelving, wardrobes, and other storage furniture. I don't think edible food is too much to ask for.

Claimed loss: Essential meal to start the day

Desired outcome: I would like a meal replacement for the entire residential building.

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1:37 pm EDT
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The Salvation Army USA - Manassas, VA Store

10/18/23 This is the last straw! I shop and donate here weekly. A few of the employees are nice but some are so unnecessarily RUDE! I tried to just ignore the things they do but something needs to happen. Today the lady who’s at the register near the jewelry was giving attitude when I asked her which item was ringing up $7.99 because twice in the past she...

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3:15 pm EDT
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The Salvation Army USA No response for help for 2 months

I reached out to salivation Army at [protected] servicing zip code 80241 for utility assistance. I did the complete intake process, I was told by customer service that someone would reach out to me in two weeks. This was around August 1st 2023. I did not hear back from anyone so I called customer service back. They said they didn't have my info and I needed to re-do the intake process. This time they gave me the name of Angela Watson and the number to reach her. I called and left her a message and gave her all of my contact info. After another two weeks on 9/15/2023 she sent me an email requesting that I send her the Application, bill and ID to her. I sent all required documents back to her. Now its Oct 16 2023 and I still haven't heard anything from anyone. There is no one other than Angela to contact at this location.

Desired outcome: Help with my light bill

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6:16 pm EDT
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The Salvation Army USA Thrift store employees

10-10-23 5:33pm

The sign on the door clearly states that the store closes at 6:00pm. While walking in, one of the workers was already trying to lock up (with customers still inside) claiming that they are closing in 10 minutes (5:40pm) in a very degrading tone. After stating that the sign says that they close at 6:00, she responded with,"Well, we have to count the money. We will get fired if we don't count the money. If we wait until 6:00 to count the money, we will be here until 6:30." also in a degrading tone. While trying to look at the shoes, she continued to make comments, so we turned around and walked out.

At no point should an employee speak to a customer like that. Especially when they are trying to close 20 minutes before the listed close time, just because it feels convenient to them.

Desired outcome: The desired outcome would be for them to be held accountable.

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12:46 pm EDT
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The Salvation Army USA - My job

I went to work on 10/03/2023 I sign it for work they I asked my boss were she wanted me she told me the register. They about 30 minutes she called me in to the office they told me a customer seen me taking money out of the register I told them that was a lie and I would go right now to do a lair test to show I was telling the truth they told me it was no...

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The Salvation Army USA - Rental assistance / utility assistance

For over 50 years, I have donated to the Salvation Army on numerous occasions. The past few years, I have fallen on hard times, due to COVID and as a victim of domestic violence. I never thought I would be asking for assistance from Salvation Army, but that's exactly what I did recently. The staff was pleasant, and very informative. It's disappointing...

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The Salvation Army USA Donations

I would like to know why you do not take used furniture donations any longer. I called for a pickup and the people who came did not think my couch and loveseat were good enough. Since when is a used $4000 couch and loveseat in good shape with heavy wood trim not good enough? When I was young and had limited income I bought furniture from the Salvation Armyand I can assure you it was nothing near the quality of the furniture I have. What is going on with your organization? You mean to tell me you think furniture should be new? Don’t give me the COVID excuse. We did not get COVID. I suggest you explain to me about this issue. Is the Salvation Army no longer a company that actually does charity work? If so change your name and quit using the name the Salvation Army!

Desired outcome: I want them to apologize and accept my donation and tell me why they ard too good to accept used furniture for donations?

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3:08 pm EDT
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The Salvation Army USA Financial assistance

My name is jared brown and I live at 1 unaka ct apt 7 Johnson city Tennessee 37601. I contacted the salvation army financial assistance number and I left voicemails for 3 weeks in a row with no answer and no callback until the day my lights are getting cut off. Last time in February the guy said he couldn't help me and then a guy over him contacted us out of the blue saying he was gonna help because the guy supposed to be in charge of financial assistance here in Johnson city Tennessee 37601 kept saying he couldn't help me at all. Now im asking for help again and after 3 weeks of no reply from the guy he calls me and tells me to come in there knowing my lights will get cutoff tomorrow. We luckily got an extension at the light company until this evening. He seems to be deliberately not helping us out of spite or personal reasons I'm not sure of.

Desired outcome: I need help with my light bill that's 70 dollars

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Update by Tenn.help
Sep 20, 2023 4:15 pm EDT

Dude seems racist and discriminative

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5:45 pm EDT
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The Salvation Army USA Mortgage

I file a complaint about two weeks ago I guess that I am not going to hear anything about my complaint FREIDA PERRY [protected]@gmail.com IT was about me and asking for them to help me on my house payment. then going to the salvation army at Jackson Tn.they told me on the phone they could help me but I got to the salvation army in Jackson Tn they told me they did not pay on mortgages I can back home later that evening and my mortgage company call me and I told them what I am writing to you .My mortgage company that was not right that salvation army had paid them before on mortgages salvation army would send them a paper to fill out then the mortgage company would send it back then the salvation army would send a check

Desired outcome: help me with my mortgage

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5:09 pm EDT
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The Salvation Army USA mortgage

I went to jackson tennessee salvation army to get help on my .house payment .the lady said they did not paid on mortagaes they could not help me.When i got home my lender s.Pps servicing called me and i told the lender what salvation army told me he said that salvation army had paid them all the time .That the salvation army would send a paper the lender would fill it out and send it back to the salvation army then they would mail the s.P.S a .Check i have work all my life now i am seventy five years old and not able to work no one wants to help mortage company is select portfolio servicing my account number is [protected] my name is freida perry email [protected]@gmail.Com phone [protected]

Desired outcome: TO PAID ON MY MORTAGE

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The Salvation Army USA - Utility assistance and discrimination

I have an ser in place I'm doing everything that I can to get State assistance and help with my electric bill through my caseworker and through salvation army I have an $8,000 electric bill due to covid and a bad heart and I'm dying celebration army wants to pay $411 the employee that I talk to you does not do her job tells me that each fiscal year they pay...

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The Salvation Army USA Salvation army in west covina

Today I had to resign cos I had ongoing problem with my now former manger ariel, she has been very vindicated when she does not like someone like me or the person speak the truth about how she uses people over and over to do her job and the job of the person working as well she use the excuse that upper mangermen told her to do it but the reality she is doing it to pay back the issuse she has with the person. Anyways in the past she has a history of doing this to former employees upper mangerment knows about so instead of fixing the real problem they choose to fire the employees well [censored]ing flavoring ariel's version, so as for me it started in dec 26 last I had told I did not wanted this escalated more than the issues that are starting to build up on the same she had a meeting with all the men regrading the restroom cos someone threw a candle in the toilet all denied she claim that no one but the employees enter the restroom which is a lie I seen customers enter the restroom on many times so she made a sign sheet for all to clean breakrooms restrooms it was fine at first cos people were doing then she stop print out the sheet people stop sign it and the mess continue again so this past weekend 9/2/2023 she again call all the men to meeting same thing with swearing and inslut us but this it was cos some [censored] on the wall piss on the floor but along the same line she indirectly accuse me so happens today I was question by the store manger about this which I felt offended cos to avoid I don't use this restroom cos she like to blame me for it so I deny it and told him what I wrote ok the sameday a cup was missing from the driver she asked me I told her the last time I saw was in her hands she deny it and was making me felt uncomfortable cos she was looking in my working area dumpster and asked my helper if I gave him the cup so that was that. The next day I was asked about an evolve which I set in her area cos my work area was filled with numerous things which I could work cos it was crowded where before it was never like I could not remember cos she mess my mental state cos she keep doing things looking for fault in my work and on top her bestfriend which is the assist manger does the same vindicated things when ariel crys to her so ariel end up yell at me cos I moved it I call hr cos I wanted to file a complaint against ariel but instead I go the store manger call me in a meeting didn't even bother hearing with the proper attention as he should this is why I didnt want him to deal with it cos he just sweep the issues under the rug until it boil over to a bigger problem and ariel gets away without anything done about and the cycle repeat this past sunday she dare to mock me knowing darn that this meeting was going to happen so there was other issues brought that no one but me know the truth of the issues yet they twist it to make it look like I am the bad guys so they were going on admiration leave without pay I decide that I had enough of this high school drama where everyone [censored] the person that ariel has problems I resigned this is some of the many problems that I experience in this place

Desired outcome: I would like an apology and the correct just thing done

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Update by former employer
Nov 11, 2023 4:18 am EST

This is the Piece of [censored]e who works as a store manger and never does anything to fix things correct rather sweep it under the rug he should be fire alot of the things he does is illegal and should be reported to OSHA and he gets aways every time instead favor people who are harm for the job like ariel and jackie his name is Aj Maruca warn everyone never to trust this man he is bad for business

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Update by former employer
Nov 05, 2023 2:31 am EST

and up to this day the arsehole still work there so once again a j the useless piece of [censored]e store manger sweep everything under the rug and ariel and jackie still rule the store as their personal high school so since I am not getting an apology and the correct will not be done I wish good to the [censored]es of salvation army since i highly doubt anyone will read and do something about this

Update by former employer
Oct 02, 2023 5:04 am EDT

another that AJ told he said there was no more pt only

Update by former employer
Oct 02, 2023 5:03 am EDT

Another thing I found that AJ is a tool cos he has lie to me about my part time which i was getting med med and because he said to me that no more part time he made lose my benefits as i switched to full time and since now this bs of there are a church i do not get unemployment i just lost my health coverage where if he would left it alone i would still had my health benefits as i saw there is part time and this [censored] lied to me never help me out after he use me for 10yrs threw me away like trash and made me felt a criminal by escorting me off the building where i done nothing he said was on admiration leave without pay at least he should let me be pay while the bs blew over

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Update by former employer
Sep 13, 2023 5:29 am EDT

some of the bs ariel does to me she does worse but this is abit of the [censored] she like to do

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Update by former employer
Sep 08, 2023 4:49 am EDT

and by the way i have some picture of the things she does to me only that make me felt that is unprofessional on thin line of hostile work place and discrimination against me , I will add one thing she wrote up me in may for sexual harassment cos i hugged and kissed an co worker on the head out of kindness the co worker made a complaint i since then didn't touch anyone yet ariel hugs other co workers and no one bats an eye then her bestfriend who told me she didn't had and issue with me hugging her or told her that i love her in her word she even call brother but today store said that the same person write that i love you sis and will protect her where she never complaint about she did that cos the same day i accidentally got rid of her laptop which i did not know it was hers until she told me hours and i did look for it and gave it back to her

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3:24 pm EDT
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The Salvation Army USA Everything is overpriced at the salvation army store

All the time cuz I go into the salvation army second hand store at least two three times a week and I've noticed it over and over and over again they will have stuff with the original price tags from the stores on it and then their price tag will be much more like today I bought a sweatshirt and the price they have on is $34.99 and then the store tag says 2298 they're charging $12 more than the original price

Desired outcome: them to not do that anymore there should be a set price on things. they shouldn't be able to put a price that's more than the original price from the department store.

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The Salvation Army USA - Received a broken lens but their customer service refused to refund

I won an auction of a “Asahi Kogaku Takumar 100mm F 3.5 Lens” from Salvation Army online website, the original listing described the item as “ Pre-Owned, Good” condition and “ Normal wear and tear with visible signs of use”. But when I received the item on 7/26/2023, the lens was broken. First of all, the aperture blades are all missing, this results the...

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The Salvation Army USA Rental assistance and smud

Hi was referred by 211 to get help from the salvation army. Got a call back from Ingrid who can not talk good English. Heavy accent. Soon as I said need help for rent. She hurried up and spoke a little bit better English to say. No we can not help you with rental assistance, smud, pge, no compassion, no knowledge of any other resources places. Happy to tell me a black person no no no. Very rude hang up on blacks. She won't help you period. Wolf in sheep clothing. Also 211 stop telling us to call Ingrid at the salvation false advertising. No help no compassion

Desired outcome: Help us all. Need better speaking people all us don't understand broken English and heavy accent

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The Salvation Army USA Fall/halloween decorations

As a frequent shopper and supporter of the Salvation Army I was appalled to find that my store on 7000 Transit Rd Buffalo is fully decorated with merchandize BUT it is not for sale! WHY NOT? As I have come to learn this store and our Buffalo NY stores and run by a mother as district mngr her sister as some other manager and the Transit Rd store is managed by the daughter{Who is habitually late for work}. I am only a shopper but I have worked in several retail shops and I know how important selling items is to the success of a business! I also donate frequently but I will not do so if my items are not being made available to people in need!I As the family manages the stores in the Buffalo market it would not do me any good to make my complaints voiced there, so please make sure my complaint gets to the right people! I am very disappointed with the store on Transit Road!

Desired outcome: Changes made in the management/nepotism and all merchandize made for sale!

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4:50 pm EDT
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The Salvation Army USA Terrible customer experience.

My mother was shopping at our local salvation army and she took a soap container she accidentally pushed the top and the container leaked old soap into her eye. The damage was not severe but she had a very irritated eye. What gets me is that the manager and the staff of the location waited around 15 minutes to offer her any form of medical attention and at one point the manager got very hostile with my mother and was yelling at her because she didn't speak proper English it wasn't until I got there that she had calmed down. I demand satisfaction my mother has always shopped there and never had any problems with the people there they either need to be trained or someone needs to be terminated.

Desired outcome: I would appreciate if the manager there would get more training on dealing with situations like this and to actually check donated containers because it could be worse next time.

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The Salvation Army USA In-depth Review

Overview:

The Salvation Army USA, found at salvationarmyusa.org, is a renowned organization with a clear mission and purpose. They have a rich history and a wide geographic reach, making a significant impact on the communities they serve.

Programs and Services:

The Salvation Army USA offers a diverse range of programs and services to address various needs. They provide emergency assistance, housing and homelessness services, substance abuse rehabilitation, youth programs, disaster relief, employment services, and veterans services.

Impact and Outreach:

The Salvation Army USA serves a large number of individuals annually, positively impacting their lives. They have numerous success stories and testimonials from those who have benefited from their programs. The organization also collaborates with various partners to enhance their outreach efforts.

Financial Transparency:

The funding sources of The Salvation Army USA are transparent, ensuring that donors know where their contributions go. The organization allocates funds efficiently, with a focus on minimizing administrative expenses and maximizing fundraising efficiency.

Volunteer and Donor Engagement:

The Salvation Army USA provides ample volunteer opportunities for individuals to contribute their time and skills. They also have donor programs and initiatives to encourage financial support. The organization values and recognizes the efforts of volunteers and donors.

Community Engagement:

The Salvation Army USA actively engages with the community through local events and initiatives. They form partnerships with local businesses and organizations to strengthen their impact. Additionally, the organization advocates for important causes and participates in policy efforts.

Sustainability and Environmental Initiatives:

The Salvation Army USA is committed to green practices and policies. They prioritize recycling and waste reduction efforts, as well as energy efficiency measures, to minimize their environmental footprint.

Accessibility and Inclusivity:

The Salvation Army USA ensures that their services are accessible to individuals with disabilities. They also prioritize language access and cultural sensitivity to cater to diverse communities.

Online Presence and Technology:

The organization's website offers a user-friendly experience, providing information and resources efficiently. They also have mobile apps and online tools to enhance accessibility. The Salvation Army USA actively engages with their audience through social media platforms.

Customer Support and Satisfaction:

The Salvation Army USA provides reliable contact information and is readily available to address inquiries. They strive for prompt response times and effective resolution of issues. The organization values feedback and handles complaints with care.

Ethical Practices:

The Salvation Army USA upholds a strong code of conduct and ethics policies. They are committed to anti-discrimination and equal opportunity practices. The organization prioritizes privacy and implements robust data protection measures.

Awards and Recognition:

The Salvation Army USA has received national and international accolades for their exceptional work. They hold certifications and accreditations that validate their commitment to excellence.

Areas for Improvement:

While The Salvation Army USA is a commendable organization, there are always areas for improvement. Identifying weaknesses or challenges and providing suggestions for enhancement can further strengthen their impact and effectiveness.

Conclusion:

The Salvation Army USA is a highly reputable organization that positively impacts communities through their wide range of programs and services. With their transparent financial practices, strong volunteer and donor engagement, and commitment to sustainability and inclusivity, they are a recommended choice for those looking to make a difference.

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The Salvation Army USA contacts

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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