I had purchased extended warrant which had expire in July. I was initially told when purchasing the warranty that it does not expire. Anyways, While going into the store earlier this week it was also explained to me they were running a promotion until December 31st to honor said expired warranty... While going into the store Monday I had purchased new furniture with this store credit. To my surprise when going to pick this furniture up today I was advised it was not available as they would not honor that warranty. It is extremely disheartening, and dishonorable, the amount of Brick employees I have dealt with, whom all of which have either lied or misguided me in this warranty process... If you look on my account, I have made several large purchases each time adding on and paying for the warranty which at each time I have been explained would sit on my account if unused as a "Brick Credit" for the next time Im ready to make a purchase. Never have I been explained the 90 days expiration policy nor the limitations and minimum purchase requirements of said store credit by any sales representative I have dealt with. Then to be quickly shown this email and explained to earlier this week that my warranty would be extended. Then to have gone back into the store, spent 2 hours with yet another employee picking out a furniture item to meet the requirements of the warranty credit, rang through my invoice with this warranty credit, told it would be ready today for pick up, only to call and find out that it has not even left the warehouse due to this issue... As you can see, several employees have either lied or mislead me all to make a sale and profit themselves while I am here to pick up the pieces. It has not been the wrong doing of one untrained employee...
Claimed loss: $350
Desired outcome: To honor my $350 warranty credit and to have the staff disciplined appropriately and used as a teachable lesson.
This complaint has been resolved automatically due to user's inactivity.