The Brick
Reviews and Complaints

I believe this comment should be filed under the company name -Insta-Rent- ... The Brick and Insta-Rent are two completely different companies, simply located inside the same building.

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

Another thing, although it is called the BRICK Card it does NOT belong to the Brick. It is given out by a Credit Lender, or in this case, HSBC so of course they are unable to do anything at the store level as they are unable to look at your personal credit information as it is a SECURITY VIOLATION. It is YOUR responsibilty as a consumer to ask the appropriate questions and understand what you are signing.

Sincerely,
A former Customer Serivce Brick employee

People should sue this company for doing dishonest business and never should go there.

They don’t have any customer service. Only customer service if any they have up until sale, that because their sales reps works completely on commission.

I am a very unhappy, dissatisfied customer. Let me start by telling you that I will never shop at any brick store again, and I will recommend my friends and family not to do so as well.

I purchased everything for my condo from the brick, my bedroom, den and living room are all furnished by items that I purchased in one of thir stores. However, there was disappointed from the get go.

A week before the delivery schedule I found out that the couch that I had bought was missing from my invoice, therefore I was left with no couch. I had to take time off from work a second time, to come in and pick out a different couch. I was also told that I would have help assembling the furniture since I live by myself and had no one to help. However, the gentlemen that brought the furniture left everything for me to do, even the big heavy bed.

There were a few items missing on delivery day, one of which they had left at the store for me to pick up. My question to the sales person was why would I have everything delivered except this one item? As a result, I had to come in a third time and bring the item home by myself. The other pieces, I was told I would receive within 2 weeks.The purchased date was late August and delivery date was September 20th. I have yet to see any of those items.

As a result, one of the items (an ottoman) has been discontinued and the floor model sold to another customer, and 2 lamps which were to arrive end of September are now arriving in December.
I would like to ask you, why would I purchase a lamp that I would not receive immediately? Why would I pay for an item that I will not have for 3 months? The day I made the purchases, I was told that everything was available. I was told I would receive all items on my delivery date (September 20) On one occasion when I called to follow up on the status of the lamps I was told that my whole order was cancelled and there were no lamps scheduled for me. I spent more than 45 minutes, with a less than courteous customer service representative on the phone trying to locate my order.

My frustration, is that the same lamps I have purchased, are available in the stores as a floor model. I am willing to even take those floor models, since I am tired of carrying a flash light around my condo! But every time, the person on the other side of the phone, with great attitude informs me that it is against company policy to give floor models away. I am surprised that they are not willing to compromise once, in the name of customer service and customer retention! At this point, not only am I missing an Ottoman, that no one has suggested to replace, but I'm missing 2 lamps.

I have no idea what to do...any suggestions?

Dear Donna,
I have had similiar problems with these idiots.Go to the Credit bureau in West Hamilton, they walked me through the process, it was painless, actually it felt very empowering to be again in controll of my own credit from these ###s!
Sorry, i can't find anything good to say about The Brick.
Lynda

I've been having a horrible time dealing with The Brick as well! I purchased a couch a little over a year ago, and with it paid for the 5-year Blanket Warranty because I had two cats and was concerned about what they would do to the new furniture. I was shown a document that listed on it all of the damages that were covered under this warranty (which was everything!) as well as how "easy" it was to get a replacement. Now, a year later, I went back to the store with my warranty, only to be shown a completely DIFFERENT warranty, which not surprisingly, does not cover my damages. I am appalled at the bald-faced lies I was told, and how the company deals with good customers. You had better believe that I am fighting with them on this!

So you paid an extra 100$ and got your set 1.5 months sooner than expected? It doesn't work in their favour only it is also working in yours since you dont have to wait that long.
And since the Brick has ZERO control over how fast the manufacture makes the product, I suggest you call the manufacture in China and ### about how the child labourers aren't making your furniture fast enough while they are losing their fingers.
Three words: Suck it up

I completely agree. I aswell am not one to complain but I purchased a couch and king bed on April 21/08 I got the bed right away since it was the only one left in stock and i bought the floor model. the couch on the other hand, The brick told me I wouldnt be able to have my couch delivered until june 5/08 i was not impressed but went with the transaction anyways since they promised it would be no later. after many phone calls and rude customer service. My couch has finally arrived in store today which is NOV.6/08 they also will not deliever my couch until tomorrow since there truck doesnt come out (10 mins) away from their store today. During the wait they were very rude and also would only offer $100 off since it will then cut into "their" cost or i could come in a pick a different couch that was in stock. I will never buy anything from the brick again. also to mention the bed i bought the same day the frame is already broken. good job!

my husband and i needed a new couch very badly so we have been shopping around for a while testing out A LOT of couches until we found the right one, which was hard because most of them were either too soft or rock hard. we fell in love with one but it wasnt on sale so two weeks ago( the secon last weekend in aug i think) and we saw that not only was it on sale but the floor model chair was being sold. It was a good deal and in good shape so we decided to take both. They didnt have the colour of couch we wanted there so it had to be ordered and we didnt want to pay 70 dollars for delivery when we live 5 mins away. we were told it would be in the following friday which worked for us becuase he was on vacation. we arrarnged to use husbands fathers van who lives in hamilton( 30 mins away) to pick up said furniture. on that friday husband drove all the way to hamilton( FIL was busy with work so couldnt come to us) picked up his van drove back to brantford with his nefew to help carry the couch and chair got to the brick and they had ordered us the wrong colour! husband asked what they would do for us becuase we had just got rid of our couch the day before making room for the new one and they said we could drive to missisauga and get it (50+ mins depending on traffic) and have 75$ taken off the price or free delivery on tusday. we took te free delivery on tuesday. the next day ( a sat) we went t my mothers for the day to visit and get home and see that the brick called. He calls them back and they tell us that we didnt call them to tell them what we wanted to do so our delivery has been pushed back to wed! husband states that he was there IN PERSON and told the guy in the back who was dealing with the couch that we would take the tuesday del option. the person onn the phone then wants to know the name of the person we talked to still trying to get us to accept wed delivery. NO WAY! we have no couch! only the chair! where are we supposed to sit?! after some talking they reluctantly agree to the tuesday delivery. They said they would call in the morning and let me kno when they are coming. it is now 10:22am and no phone call yet. If it doesnt come today when we either want a bigger discount for our troubles or we are returning everything and going else where! we will NEVER EVER shop at the brick unless we can take it home that day!

Just so you know, if they call you to tell you your item is in for delivery & you cannot take delivery when they say, they will give it to someone else, They say there policy is after 7 days they will do this but apparently being told on a Monday & a Tuesday that I would have to call back if I wanted delivery of my item next week and then when I call on the Monday I am informed that there is no product.
Guess there 7 day policy which was not disclosed was not honoured. I have a call in to the store but somehow doubt I will be called & if I am will not have my item delivered this weekend. Not impressed at all - quote from The Brick, "Our Commitment is to you...our customer, " If this is true there will the dining set I ordered & paid for delivery, delivered on Saturday. Otherwise bad customer service.

I had a bedroom set delivered. The delivery guy said he could not move all of the items to the bedroom on the 3rd floor, so he left the dresser on the main floor and said he would return. A month later, the dresser is still on the main floor. I have been out of the country so they can not take my calls nor can they call me to organize this. My boyfriend has been calling and they are not returning his calls.

This is unprofessional!

husband just got off the phone with them and now they are saying that they have us penciled in for next friday! I DONT THINK SO! ITS ALL GOING BACK!

12:31 and no call yet husband is on the phone with them right now

The brick price match is BULL$!@! Won't give me the price visions AND best-buy are advertising on a TV, they want $150 bucks more. Customers should unionize together so we can sue these punks for lying and stealing. Crooks!

I Bought in Christmas 2009, bedrooms sets for all my kids very happy with the service in the Barrie, ontario store, decided to go back, late june 2010 thought i was happy with the sevice to decided to buy a washer and dryer(maytag) got it devierd june 28, 2010, I was gone most of july and aug, well begining of sept it started acting up, me being a single parent of four children under the age of 11 with a autistic child had called a week after I relized somrthing was wrong just to have the warrant company come and say not only did the pump go but the motherboard awell so that being said the service tec that oraginal came to check to see what was wrong ordered the parts(from my house phone) that needed to repaired well he comes back with part in his hands prepared to fix it, starts to try to repair it, then relized that they sent him the wrong part to fix the product so he left again trying to find the right part well we are still waiting for this to be fixed this has cost me a arm and a leg to do all my cleaning at the landury mat this is the worst that could have happen to my family they do not stand behind thier product I do not wish this on anyone I hope they fix very soon, but I was just on the phone trying to see where my parts are and they yet to be shipped very sad spending $2800 this is unreal. you know with christmas around the corner I don't know what is going to happen for my children this year...

Reply to Don Silver:
I have not been to The Brick in Brampton, but in the store in Vernon, BC we give you the credit toward another mattress as a comfort guarantee. If you choose a lower priced mattress, we give an instore credit for the remainder. We do not jack up the price on sale mattresses to retail either.

Reply to Bad Bed:
As for sagging that is under the manufacturers warranty. I am sorry but it seems to be true, that you have to be persistent sometimes to get action, but it will pay off. If you want a new mattress, do not buy anything labelled *as is* sometimes they are merely discontinued or have damage, but sometime they are returns under the sleep guarantee.

Reply to Ram Sharma:
The Brick does indeed price match, but mattresses are specifically made for each retailer by the manufacterer. The price match does count instore, if the mattress you purchases should go on sale within 30 days you can have the difference refunded.

Sorry, So I went back to Brick (Brampton Airport / Queen) for Price match

Yesterday I bought a Seally Crown Jewel Mattress "ECLIPFQPK" for $1599, that was listed for $ 2760 and today found out that another store named "Simply Elegant" http://toronto.kijiji.ca/c-buy-and-sell-furniture-King-Size-Sealy-PosturePedic-DSS-Luxury-Top-of-the-line-mattress-W0QQAdIdZ61655052 was selling the same mattress for $ 999. So I went back to Brick (Brampton / Bovaird) for Price match as per their policy to match the price and pay 10% of diff, first they didn't believe, once I showed them website and listing, they said that We have the exclusive right to sell this mattress, so the question is why the hell are you boasting to price match, it's all ### and cheap marketing. I cancelled my order and will never go back to them. Found out that mattress costed them $798 and they make 100% profit on it. What if some poor guy buy it for listed price of $1999.

We purchased the Bricks best Sealy Mattress on sale with a mattress pad which was to give us a 6 months satisfaction guarantee. It is now been two months since we received and it sags like it is five years old. We went to the Brick to find out about exchanging it under their GUARANTEE and found out that the GUARANTEE is really worth nothing. What they do is give you credit for what you paid and charge retail for anything new. So if the mattress you bought listed for $2600 and you bought it on sale for $1700 and wanted a replacement mattress that listed for $2500 they would charge you $800 to exchange for a lower priced mattress even if it the lower priced mattress was on sale for $1500.

This is a scam, stay away from them, there are firms out there that actually do stand behind their products and this isn't one.

Nothing but problems with delivery, merchandise and wrong billing ever since I purchased my appliances 6 months ago. Merchandise is sold but not in stock, end up buying more expensive merchandise. Equal payments is wrong and been paying double and been talking to HSBC and the Brick a number of times to no avail. Brick managers say the problem is rectified but it never is and keep going back to the store. Managers are hardly there. Delivery is constantly cancelled and then delivered to wrong address on wrong date. Washer and dryer are defective and go to store to complain constantly but no one sends a technician or replaces the products. Will never purchase anything at the Brick again as long as I live. Should I seek consumer protection?

My daughter and her family moved from Victoria B.C. to Ottawa on July 1st. Two weeks earlier we bought 2 mattress sets, a chesterfield and a tv set. We impressed upon the salesman that they needed to be delivered on July 2nd because they would be arriving on the 1st with nothing in the house. The salesman in Kelowna phoned the Ottawa store and they assured him that they had everything in stock except the tv. It is now July 23rd and they finally got the order filled. There were a whole bunch of issues between the first and the 23rd and I can tell you that they looked like a bunch of amateurs. We will also never buy from the Brick again.

I too am having problems with trans global services this company's phone are answered by complete and utter ###s I bought a 60 inch sharp aquos TV from the brick it developed a defect in the screen called one of their techs to come and take pictures and send them to sharp sharp then decided to replace my tv with another one they said it will be shipped to trans global services and then they would contact me for a delivery date it's been three weeks now that I have a defective TV I call trans global services and this ### on the phone keeps telling me that I have to call the brick to arrange a delivery date but when I call the brick they tell me to call trans global and guess what they tell me to call the brick this is totally disgusting how they treat their customers trans global services is a complete joke of a company I don't know how they stay in business or how the brick stays in businesse by completely pudding off their customers the brick should have their dealers license revoked their should be a way for us to report this shoddy behavior.

! Worst possible service by TransGlobal ! this is the sixth call to TransGlobal on my LG Stove, with electric control panel. Calls are routed overseas, where people do not know how to deliver, no follow up on promises made; that someone will call you on warranty within 24 to 48 hours, no one does! - VERY DISAPPOINTING!
I was under the impression the 4th service request will qualify for the unit to be replaced... Yeh RIGHT! we are at sixth call with the promise someone will call you back within the 24, 48 hours again...
TransGlobal SUCKS! This is the last time I ever bought anything from BRICK!

All this is so true. I had an HORRIBLE service from TransGlobal and the technician called Patrick no.360 from Services Experts the company whom TransGlobal deals with for the technician. NEVER WORK WITH THESE PEOPLE.

Had the same issue with the parts. More importantly the so called repair man stole about $10, 000 in heirloom and irreplaceable items. When I tried to report the theft the operator brushed it off and would not even reffer me to a manager. Needless to say I have advised everyone I know not to buy anything or get any service or delivery from The Brick or Transglobal. The Brick should stand by their client and the guy should be fired, how many others has he taken advantage of? So please take my advice, don't buy anything there and don't leave a repair man alone in your house, the theft took place in about 5 minutes or less and he had the vacume cleaner on and I had been up one level dealing with someone on the phone then came downstairs and was very suspicious for some reason, vacume was on and laying on the floor not being used, and then much later figured out what had occured.

Our Frigidaire dishwasher, stove, fridge, washer, dryer have all had repair issues in the first year or two. The electronic boards need replacing, etc. Transglobal has been reasonably good, but out too often and delays for parts. Originally bought at The Brick. Planned obsolescence vs quality are an ongoing issue.

I AM EXTREMELY FRUSTRATED AND GREATLY DISAPPOINTED WITH THE BRICK AND TRANSGLOBAL. THEIR IDEA OF SERVICING MY LG RANGE TOP FAN AND MICROWAVE, WAS SENDING A REPAIR MAN WHO NEVER SERVICED MY MICROWAVE BUT TOOK A BAG OF MY POPCORN HOME TO SEE IF HIS MICROWAVE MADE THE SAME NOISE AS MINE. THEY NEVER DID REPAIR MY LG WHEN IT WAS UNDER WARRANTY, AND NOW IT DOESN'T WORK AT ALL. OBVIOUSLY YOU DON'T NEED A GRADE 12 EDUCATION TO WORK FOR TRANSGLOBAL. AND DON'T ASK FOR A SUPERVISOR TO CALL YOU BACK, YOUR MORE LIKELY TO GET BLOOD OUT OF A ROCK FIRST.

I sure wish I would have seen this info first! I have had my new front load washing machine for only 2 months! about 3 weeks ago noticed puddles of water coming from the machine! Also when we go the machine home, we noticed a dent in the side. I called the brick. They offered a $75 credit and said if anything is wrong with it after using it a while let them know. Called back and told them about the leak...said I had to speak with Transglobal. they had a repair man come out...he says the drum is cracked and is really difficult and time consuming to repair. (also will be ordering new sensor control for the dryer as it is not drying well. Cracked drum? doesn't happen from using it...had to have happend from shipping. And...the repair man agreed. Trans Glolal, of course, says it its repairable, we have to repair it! Even after it being 2 months old! The manager at the brick and manager at Transglobal said the only one who can overturn the decision is the manufacturer...samsung. I bet I know what my response will be, but guess I'll have to try that route. I just cannot believe that the store itself cannot take ownership over the product they sell.

Trans global and the brick are the worst companies if you can call them that! I have been worked over many times by them.. I can say to all future appliance buyers DO NOT DEAL OR WASTE YOUR MONEY WITH TRANS GLOBAL! your better off with no warranty

I have an exceptionally long story regarding TransGlobal services and a washing machine, but they have already wasted enough of my time...All I can say is, before you buy the appliance, find out who covers the warranty, if it's TransGlobal...then buy the appliance somewhere else...make sure TransGlobal has no part in the appliance you buy.

Maytag the machine that has lonely repairmen! Yeah sure! I bought a new maytage dishwasher and it died. Took out an extended warranty at the Brick which also uses Transglobal. Of course the part was on back order. Called many, many times just to be told the same thing: we're looking into it, the part is here, the part is there, keep calling your service provider, blah blah blah. Finally the last call to Transglobal their rep actually yelled at me for asking for a number of their head office to request a replacement. She would not give me the head office addresses or phone number or her name. I asked her if she treated all her customers like this and hung up. Another rep phoned me with the same old info, the part is in ? the service provider has been asked to book it, blah blah blah. Maytag/ whirlpool are the same, have not been dependable in my books. I'll never use Transglobal again and think twice about the quality of brick appliances.

trans global is rude for what you pay for warranty, They had canceled a work order for sofa and love seat, the sofa had collapes as did the love seat Im a small person it should not have collapes after a large amount of phone calls for 3 months the brick came and picked it up, But now with out furniture for a month now, The worst of it is this was a second set of furniture Now I HAVE TO DEAL WITH THEM FOR MY WASH MACHINE going on 3 weeks without a machine looking for a second hand one, Im on disabilty for many cancer surgeries these items were supposed to last!

I bought a washer and dryer from the Brick, Trans Global does not honor their warranty. They have left my dryer in pieces on my floor for seven months, after martha at the call center called me a liar and hung up on me. I still have a broken Maytag, and I will never buy anything from the Brick again. Worst shopping experience ever!

I agree and am currently in the midst of waiting for washer machine parts...Transglobal and the Brick both go down the drain with my washer. Anyhow, our details are the same only we are sending a formal letter of complaint to the Brick head office, Ontario Ombudsman, and the Credit Bureau of Canada. Put your complaints on Facebook to, for in this day and age of social media, unless you are tops in customer service ..social media will be the quickest way to bring them down.

My Hitachi Projector bought from the Brick has been in for repair for 64 days and counting. The Brick doesnt call me back and every time that I go in they give me a new target date. The customer service at the Brick was extremely rude and the Manager I asked to speak with was even more so. Apparently no answer was the only answer and I was expected to accept it. I was told after 3 weeks that I would be credited the full purchase price. Then 60 days. Now they say there is no limit to how long they can keep it as long as their tech has deemed the product repairable and as long as the parts needed still exist.
Do not buy from the Brick.

Having the same issues with my LG front loading washer for the past three years. Ongoing mold problems are just the start...now the machine doesn't advance cycles and doesn't drain.

First time TransGlobal sent a tech out he had no idea how to work my machine ~ left after 5 minutes stating that he hoped it was just a loose connection and didn't have time to stick around to see if my machine would actually drain or advance cycles.

Second time I requested a different technician ~ they sent the same technician ~ he called and told me he had already been to my house and there was no point in him proceeding with the appointment as he couldn't fix my machine ~ this was my 2nd day off of work ~ I informed him that he better come. He shows up again for about 5 minutes and orders parts (that will hopefully work).

I have been without a working washing machine for over 1 month ~ no sympathy from LG, the Brick or TransGlobal?

Family of five very disgruntled at the lack of customer service ~~~ when you purchase an extended warranty and spend $3000 on laundry machines...they better work~~~end of story~

We bought a whirlpool stove and samsung front loader washing machine from the Brick in Barrie Ontario.
Worst ever! the samsung machine has had a broken pumo twice allowing water to leak from the machine in the rinse cycle and the stove has a faulty exhaust that discolors the fromt panel.
I will NEVER buy anything from the BRICK again. As for the transglobal insurance they are the most insensitive bunch of people I have ever had to deal with.
May the Brick either shape up or GO DOWN!

The Brick and Trans Global both sucks, poor customer service and refuse to provide service even you paid for it. I bought a fridge from Brick and they were so effecient in selling warranty but when time comes for repair they simply said contact Trans Global and Trans Global (scam company) they keep lie and telling repairman is on his way but never shows up. It seems repairman walking towards my home china.

My suggestion, never buy from Brick.

Almost 5 years ago, my husband and I bought a new home and completely furnished it -top to bottmom- at the Brick in Brantford. We thought we were going to a good place. Boy were we wrong! My curio cabinet fell apart when we tried to move it -THE DAY AFTER IT WAS DELIVERED-, my pie-shaped coffee table was missing a wheel leg, the moving guys tore my wall going down to the family room and no pillows were delivered with my 3000 dollar sectional couch. With in 3 months, my brand new queen size bed was squeaking and making noises like it was 15 years old, the knobs for the dressers were all but falling off, the lazy boy feature on the sectional was broken and my stove wasn't working. We bought the 5 year extended warrantys with everything we purchased. We spent over $40, 000 in one day at that store! When I called the Brick, I got not no service. I was told to go thru Trans Global. What a joke. I waited weeks for them to come out. When they finally got there they told me my box spring was broken and that it would be replaced. When the new one came it was for a double bed. I called the brick to say that they sent me the wrong size and they argued with me! They said they have no record of me buying a queen size bed from them. My big screen TV broke within the first year and Trans Global told me it would be covered under my extended warranty. Nope, it wasn't. Apparently the bulbs are the only thing NOT covered by the warranty and it cost me $957.86 for a new bulb. I could have bought a new TV for that! So a very long story short---it has been 5 years and my pie-shaped coffee table still has a leg missing, my lazy boy recliner sits only upright (not so lazy after all), I have a Maytag stove on which I cannot use the self clean feature, I have afridge that just keeps on breaking down but they won't replace -even though their policy is that if it breaks 3 times, we will replace it- my walls were fixed by us at own cost because the Brick says they are not responsible for the moving company they use, I have a curio cabinet that has been glued back together and can never be moved for it will surely fall apart again. Lesson here: never go to the Brick if you want quality and service...or even just one of them because you will get neither!

we are having the same issues - we purchased a LCD tv from the Brick. We have been having issues with it for 7 months. everytime we called for service they told us we were out of their services area. I had to threaten to go to the papers and the radio before someone finally came to look at the tv. seven months later we still have a broken tv and were told today that it would take at least another 3 weeks before it was fixed. My boyfriend and I are fed up and we are taking the tv back to the brick. they can have it fixed.

i purchased a fridge from the brick which has global warranty which has a 5 yr extended warranty, what a joke that is .the brick push there extended warranty on the customer, but their not to good at doing anything about it when its broke.its been 3 months now and im still waiting for a part to come in, which they say they dont make anymore, im tired of the run around, the lies they say when they call, all i can say anymore is i will never purchase another maytag product or buy from the brick ever again

try openning up a future shop flyer then open up your local paper. Check out this site for leons complaints..lol.
i got to agree with Sarah onthis one...

With 220 stores across the country and literally millions of flyers made and printed daily it is expected that once in a while there may be some mistakes. These mistakes are generally caught right away and The Brick is LEGALLY required to post a correction notice in thier store, which is done on a regular basis.

As for the 44$ BBQ's that aren't available. Do you honestly believe that every store has a manufacturing company in their basement? No, all of the product comes from across the world and only some large metropolitan cities have distribution centers. Those BBQ's were probably sold out considering the fact that people line up outside in the early hours of the morning to purchase door crasher items.

This "bait and switch" technique that you speak of is a regular occurance in ALL BUSINESSES. For ANY business to be able to print such a low cost item there has to be ONLY ONE in all of North America. Every single car dealership as well as furniture stores and other retailers use this technique. It is called "fishing" and it even taught in marketing classes in Universities.

Before going to any store and blaming the employees and managers of "lying" to you, I suggest you further educate yourself on marketing techniques and maybe realize that you cannot always get what you want.

I have had a few less costly and one very costly experiences with the brick
I bought two very expensive recliners, about 1, 000.00each after 3 months the mechanisms where shot. I am not a big person and since they where only used by my husband and myself they did NOT take any rough use. I called to have a service man come to the house, which took months, the mechanisms where eventually replaced by just as bad crap which only lasted again a few months. By this time the Brick claimed the one year warranty on these barely used pair of chairs was at an end. JUNK... second time stupid I purchased a leather couch and loveseat. Top of the line, I was told, will last a lifetime. I paid the premium price of 4, 000.00 for both pieces. Two weeks later the set was on for half price!
I spoke to "the manager" who said begrudgingly that he would honour the sale price. Since I bougt on the no-money down deal, he said I would see the adjustment on my next statement. I did not. I called the store and asked to speak with the manager, Guess what ! new manager in the store. I was handed this line of BS for about 2 months. I finally went to the store in person and requested the adjustment be made to my account while I was present. by now the furniture was no longer on sale and the NEW manager says " oh that set would never go on sale, you must be mistaken" I don't think so, I sit on it everyday. The only thing I was mistaken on was the credability of this scam show.

The Brick gets a big thumbs down from this girl. Third time shopping and I tried Leons...we'll see.

Geeze you sound like you have never made a mistake, I have seen lots of adds that turned out to be wrong, or misprinted, the notices are all over the store and on the doors as you enter, next time try looking around and keep in mind that even you are not perfect

THE BRICK ONTARIO (SCARBOROUGH) BOTH OF THEM! THEY SUCK!
First brick i purchased from, i purchased a loveseat and chair. The chair is on back order for weeks. I have my sofa but not my matching chair. Finally they call me. My chair is in. Delivery is set up.
I call the day before delivery to verify.
LOW AND BEHOLD, the chair has been discontinued.
So for starters. The loveseat i received was damaged when i got it. A month later, still broken. Also the legs dont fit into it.
Now i cannot get the matching chair if i want it, i willhave to go to another store and purchase a floor model.
FINE
so i go into the SCARBOROUGH clearence center, apparently they have my chair. I called ahead, they KNEW i was coming.
I walkin, about 20 customers walking around. BUT no one that works there. OHH! thatsnbecause their all sitting on a couch at the back of the store. OH i can tell your working hard for your commision. !
So i asked.. loudly. DOES ANYONE WORK HERE?
and they all stood up. of course cuz i would like to purchase :)
So one guy takes off to go looking for my chair. The rest scatterin the backroom. NOT to any customers. NO just a thought.. i work for sears... this is BADDDD customer service.
So MANY customer are walking around, not being helped, many employees walk by myself, not saying anything/
FINALLY some brains possibly?
One guy comes over and says, were just looking for it, is there something else i can help you with?
WOW yah. you coulda started my experience with that comment.
So i said no, and just briefly informed him i was admiring their WONDERFUL customer service. Pointing to all the customers without any assistance.
AND i almost fell to the floor when he informed me of why i was not being helped.
"Well maybe its because you speak toooo goood of english, and your white that no one is helping you"
ARE YOU SERIOUS!
this is the whole reason why no one would help me?
wow.. pathetic..
im advising everyone.

DO N0T SHOP AT THE BRICK.

We ordered washer/dryer pedestals and they kept moving the delivery date for more than a month. Fed up, we canceled the purchase and bought the pedestals from Sears, that night of cancellation they phoned us and said that they found our pedestals in their storage, they might just be lying there for a month... THE BRICK REGINA SUCKS!

wish I had read this forum before giving the brick my business.purchased a t.v.three weeks ago in Ottawa; then found out after the sale that none were in the store and would have to be ordered from the warehouse.They checked the availability of it and then ordered one in. it was supposed to come last wednesday...waited all day at home..never showed up.called the main office and they said they forgot to put it on the truck and that it would be here this wednesday . guess what never show.ed up again.called the office in ottawa to find out where my t.v.was and they claimed they were back ordered and that they never did have it...told them them I wanted my money back and they said that would take another three weeks...am heading down there this weekend to see them in person.I fully expect to have a criminal record after that.

i heat the brick coz o the maneger in ottawa east (kin) he and his sals man know nothing about services i am setting in the floor cos of hes promiss for almoust 20 dayes and today i canceled my order any way if some one care my cell is [protected]

OMG. I wish I would have read this board before I bought from the Brick. I bought a King Size bed from them within 2-weeks the mattress collapsed. Spoke to a sales guy and asked him about the bed that I bought and he said it was a one off. Then they agreed to replace and wanted me to sign off on the replacement before it was received I said no. New bed collapsed...We upgraded for another$800.00. Hoorible experience. Just bought a new front load washer dryer and we are now on the 3rd service call and the Brick says it is not their problem call for service again. I am now cutting up my Brick card and will never do business with this outfit again. Please take it from me they are the worst place to buy anything other than maybe a bag of popcorn.

I agree with everyone when they say that the brick has the worst customer service ever!

I had bought a couch set from there and I bought it "AS IS" then they sold me the 5 year blanket warranty, and now a year later I need to use the warranty due to a hole in the cushion, but they dont cover any warranty on the AS IS product, ao basically I wasted $199.99 for the warranty so they say that its not covered under warranty.? How does this buisness run?

Well this is Martin again here. It has now been over one year since I ordered my sofa cushion. Guess what: I don't have it and I am not getting it. As I said above I was afraid of the product being discontinued or something similar, and now the manufacturer has gone out of business. Unbelievable! A whole year and this is what happens. Will post again when something else happens.

I bought a couch from the Brick. My new puppy chewed a whole in one of the cushions. I was able to flip the cushion, which is fine for a while, but not in the long run. I first called to order a new one in September of 2007, and have been on the phone with them at least 15 times and been to the store twice. Each time I tell them I cant believe how awful their service is, and they apologise profusely and say it will never happen again, and that I will be called when the cushion arrives in the next week. Guess what; no calls; ever! I also tell them each time that I am afraid of the couch being discontinued and not being able to get it at all, only to be assured that they promise that wont happen. Well it is now April, almost 8 months after I first called, and guess what, the sofa is discontinued and in all likliehood I will never get my cushion.

Absolutely the worst customer service I have ever recieved.

We bought a bed and mattress the first week of December 2007. I paid for the delivery which was occur on Dec 6 at which time they were too take away my old mattress and box spring. They arrived on December 6, but refused to take the mattress and box spring because I didn't have a plastic cover -the salesperson was supposed to provide it. So they left and told me to schedule another date for them to come and pick it up. I did and they were to return on Dec 8. They failed to show or phone. I called once again and they scheduled again for December 11. They failed to show or phone again. I've made numerous calls and can't get through. They take my name and number stating someone will call me back. They don't. I've purchased $8,000 at the Brick this year and they can't even hold up their end of the bargain by taking away a lousy mattress. Other purchases I've made at the Brick also resorted to poor delivery service and poor customer service. Stay away - there are much more professional places for you to spend their money.

The Brick as the absolute worst customer service I've ever encountered. Manager in the Belleville Brick actually hung up on me. They sold me a fridge on May of 2002 and told us at that time that the warranty was in addition to the manufacturers warranty so 5 years plus 1 year for a total of one year. Now I have this piece of junk $1,000.00 maytag fridge that won't work at all and no warranty because they said the warranty is only good for 5 years and not the 6 years that they told me it was good for. I called there in the morning and was promised a call back by 2 different sales people and never received any calls from anyone at the Brick. When I called back and got Kent, the mgr, I was told that they would do nothing and he hung up on me.

I have nothing good to say about the Brick, we have 5 year warranty on everything we bought, first it took us forever to get our stuff initially, we had some stuff break which is understandable which is why we wanted the warranty, but first after I called the initial warranty number, it took a couple weeks to get back to us after the initial call, they said it would take three days. Finally got back us we sent some pictures, and they are going to replace the stuff that broke on us. Second problem was the Brick in Lethbridge, a terrible store to deal with. They called for our delivery, and gave us the time period when they would show up. They said they would call give us 20 minutes warning. They called, and I missed the call, called back within 5-10 minutes, and said they could not deliver today, and never even showed up at the house ! After we took everything apart, to help with taking the old stuff out. I complained the next day, and they sent out one delivery guy which I had to help bring in the stuff, only to unpack it and it was damaged. He also was taking apart my mirror which was in good condition, and put a scratch in that, and damaging my wall. I called to complain and they said a manager would get back to us, this has been three weeks, no one has contacted us. I also emailed the pictures of the damage to the initial warranty girl in Edmonton Kristen Ball who helped me initially and it has been three weeks no response, I have also called her and left messeges and no call back. No one has contacted me if they are bringing out a new dresser, or going to fix the damage on my wall or if they are going to replace my mirror that was damaged by the delivery guy ! WORST customer service ! Never will buy anything with the Brick after this experience !

WOW
I JUST POSTED 5 MIN AGO . this site works
Renne just called back and gave me 1000 inshore credit for my problems !
WOW
TGW WARRANTY AT THE BRICK

TgW HANDLE THE BRICK warranties
they are a part of the brick and don't back anything, i have a warrantee issue with my couch and sale guy told me same BULL everything covered, THEN they come take pictures and tec tells me it is a bad design and factory warranty will cover it, then i get a call from RENNE from head office saying they don't cover all that i was told at time of purchase [protected] her head office number, they told me they would cover only the lifts on my unit but not were seems are coming apart from what their tec said bad design, THEN I COMPLAINED TO HER AND SHE SAID SHE WILL LOOK INTO IT . I GOT A CALL BACK IN 5 MIN saying now they will not cover anything at all and will give me 300 in store credit . i told i will not ever buy from THE BRICK AGAIN . i asked for their OBUDSMAN number and yet to here . THESE PEOPLE ALL WORK together / again RENNE at the brick [protected] she said she feels bad how they turned on me . STAY AWAY FROM THE BRICK TERRIBLE COMPANY

SHAWN B - your a piece of piss where do you get your numbers from you think every store makes a mill a month put your crack pipe down you think only 4 people are pissed pull your head out of your ### You must work there and have clearly never purchased any ### from the Brick. I could write a book " Nightmares at the Brick". I am on my 4th couch, 3 piece set and STILL going! I have been insulted, lied to and overcharged. Id like to know where you live, underneath a rock in the Yukon?! Wake up and smell the coffee. Its obvious you have no friends because you would of heard of this ### before, from the Brick Customers. I hope you buy something from the Brick, you ###. Then you ll know what were talking about. Till then, f*** OFF you little maggot!

I got screwed on a delivery today and just read all of these comments. I'm planning on canceling what was purchased last week and will take my business elsewhere. Thank you everyone for the heads up!

I have a problem with the Brick too. I have a 5yr warrenty on my recliner couch. After one yr of use the one recliner was locking. Three times a tech came to take pics. What the hec. Finally they took it away and repaired it. Now I can't close the recliner at all. They keep making excuses. The part is coming from China. It has been a month and a half since they told me that. I'm still waiting. This has been going on since May 2010. Like wake up Brick. Your not good to your customers. It seems once they have your money they don't want to do anything. I will take them to small claims court if action is not taken soon.

Shawn, off all the reviews including these four I have ever read regarding Bricks I have yet to see anyone having a positive experience. I have just purchased from Bricks and living through a nightmare trying to resolve all their mistakes. All my friends and colleagues who have purchased from Bricks share the same experience. Bricks may be big now but if they don't get their acts together, with enough unsatisfactory customers they will go down. You obviously work for Bricks but when they go down I hope you go down with them for your foul attitude.

You guys are a bunch of [censor]ing idiots. I know for a fact that they have well over 200 locations in Canada, and common sense says each store MUST do well over $1, 000, 000 every month. So we are looking at $12, 000, 000/year per store, so that goes up to 240, 000, 000 a year in business, and you expect them to be 100% perfect and have EVERY single piece they carry in stock? and of course there is no business in this world that can have 100% of their customers satisfied. If you use your brain then you will know that for the volume they do, they are doing an AMAZING JOB! It's very embarrassing that you think you have a valid point when they are doing well over 240, 000, 000 a year in business and there is only 4 complaints in this forum. I know for idiots like you 4 its hard, but if you get somebody to help you think, then you'll know that they are doing GOOD!

I recently bought 2 couches from the brick in NE Calgary, and I have to say that I was extremely disappointed with the service I received. From the moment I walked into the store, I was followed and harassed by the sales staff... I realize that they are commission based, however literally following 10 feet behind me for more than 30 minutes after I specifically said that I was only browsing is unprofessional and extremely rude. That was only half of the problem, I ended up buying a couch and love seat, and the love seat was not in stock... no problem these things happen. BUT! As the delivery date came for the love seat to arrive, the service became increasing horrendous. I was booked for a delivery between 9-11am, which I stayed home from work so I would be able to let the delivery guys into my home... they didn't show up or call within the delivery window. When I called the store I was told that my move was delayed and that the representative I was on the phone with, would call the drivers and get an eta, AND ask them to call me...

To make this long story short, I waited 13 hours with no reply from either the telephone staff or the delivery personnel. They showed up at 10:30pm with the only phone call coming at 10:00 pm to say they were on the way. When they finally arrived they stunk of weed and were obviously stoned, they said my delivery had to be bumped from the first of the day to the last of the day because the second move they had booked had filled up they're truck... Does this make sense to you? How do I go from first to last because the 2nd delivery had a lot of furniture? Especially without a phone call! I ended up missing a whole day of work and received not a single call from the drivers or manager. The management really pissed me off too, because when I called to speak with someone, I was told they weren't in and to leave a message, which I did. I called again the next day with the same response. Finally I was told on the 3rd day of calling that a manager was given my message and to expect a call right away... It has been 3 weeks and I haven't received a call, apology or any other form of recognition of the mistakes made by the company.

I would recommend that all consumers buy furniture, appliances and TV's from any other company! I will never buy from the brick again and will proactively discourage others from buying from them as well.

The Brick ripped me off almost 200$.They made a mistake when typing in the amount of money i gave them and when I went to pick up my TV (which was supposed to be delivered, but after waiting for a month and they screwed up on the delivery I went to get it because they lied to me the whole time about when it was going to be here and i wasn't going to trust them to deliver it). The Tv first wouldn't fit in my car and i went to the front and the owner was there and being an ### to me (I am 8 months pregnant btw). Made me pay 200$ more to get my things because he said I needed to bring my receipt with me to indicate that I had paid for my purchase and if I didn't give him the money to forget about taking my 1500$ cash purchase home with me. Can you believe that? He was such a rude pig and was laughing in my face and cracking jokes because I live almost 2 hours away from there. Saying how city people aren't used to it but since I live in a remote place I should shut up. Now I have to go back there to get my 200$ that they stole from me because my recepit did indicate I paid in full and the right amount. The way they treat their customers should push away clientele. All they have is a bunch of excuses and the worst service i have ever had in my life. I am planning on going back there in a few days with my receipt to get my 200$ back and I'm going to make him shut up and give me compensation for all the trouble I had. I finaly had to take the plasma tv out of the box to bring home on an almost 2 hour drive, almost breaking it. Don't ever buy from there. It'll teach me to pay for something before I get it!

This was added to my bills even though I never signed for it. I had to go into the store and speak to them and ask for a copy of my original contract where they realized that I did not sign and after pursuing they refunded all my money.

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

I was posed this same issue. at time of purchase I read what i was signing, if you would have done so you would know why your havethe payment protection plan. This is not fraud as the information was clearly displayed infront of you

I asked about this when i signed it. the sales person explainedto me that i get one month free and afterwards it was the stadard fee.

He explained to me that i simply had to call city financial to cancel it once i received my first bill. sounded simple enoug hto me. I did so and the problem never became an issue

Fraud...NO
Example of someone not reading before they sign...YES

Never buy from the Brick

I bought a set of dining table and 6 chairs

They delivered it to me 2 weeks later and all were defeated.
I called them 2 minutes after the delivery guys left and they said they come like that and you have no choice.
I took them to the store I delivered them to the store and they were extremely rude to me and my wife. The place is in Hunt Club Ottawa
90 % of the staff are from Middle East and they started speaking bad a bout us in their language one from the customer asked them to stop, he said if they do not understand your language that does not mean you can insult them.
I will never go back again and all my friends as well the brick is the worst
Do not believe them do not buy from them

Ipaid10000.00 $ for complet set of furniture and i have full coverage of warranty for 5 years the bottem of sofa cushion is teard off one of the arm chair cushion is loss I called the brick after sail service in lougheed hwy coquilam bc after two weeks they someone to look at it after taking picture the guy said we will send someone for fixing after 25 days with more than 10 phone call for follow up they said they will send someone in next 10 days to pickup the sofa and armchair for fixing nobody show off sofar. I made big mistake for shopping from briks the quality is very cheep and bad 'and never seen such a worse and garbage after sail service in my entire life. I bought all the set in 2014 Ph [protected]

On December 30th, 2010 I have placed an order for a bed with storage and pillows. After four screw ups on delivery and return (product was either damaged or wrong product was delivered each time) Bricks is now telling me I owe them $800 more then what I have purchased. They have added numerous things on my order that's not even on my bill which they have printed out for me. But apparently it's on their system and it's finalized so now I have to pay. I cannot believe the horror they are putting me though and making it worse and worse each time. How can a company this big screw up so bad over and over again. I was beginning to think they were doing it on purpose but after reading all the nasty reviews it seems like choosing Bricks Furniture was ONE BIG MISTAKE! Never again!

Who the hell thinks they can clean microsued! you cant even cleane real sued! lol, and who pays 500 bucks for a particle board (or MDF) desk! let alone complains about the quality after they realize its crap? and who the hell buys a sofa set without sitting in it first? Instead of having a technician check your items have a psychologist check your head!
If you can afford to buy garbage from the brick, you can afford to buy quality somewhere else. Your problem is recognizing it. I bet you would try and return ice cream if it melted.

I purchased a sofa and chair set from the United furniture which is The brick warehouse. I called beacuse the sofa is so uncomfortable we can't sit on it. I aclled within 7 days and told them I want to return it an dfind sonething else.They told Me I cannot as it has left the warehouse alreay.I said I haven't even had ait a week already, They said they will send a technian over to my house to take a look at it. They ay I see it I haven't sat on it and I am not happy with my product I should be able to return it. Lynn

please keep in mind that 500 does not get you anything in todays day and age. Give you head a shake, if you wanted something that would hold up better then maybe you should have looked at something that was not made or particle board and purchced something a bit more money but better quality.

I can not believe this to be true, , i have e purchased many times from the brick, and on every purchase i made everything came in excellent condition (to the exception of one occasion). I am a long time customer of the brick and United Furniture Warehouse they have done nothing but help with all my furniture needs. When i did have a problem with them i was pleased to have a solution within minutes and new product had arrived in my home within 2 days! Of course i do understand bad experiences may cause stress, but don't let one bad experience bring you dow try twice! and if you still see the same result, judge them then.

I hope all is well now with your furniture.

Hi i too purchased a complete set of microsuede furniture from the brick in regina,sask. i also bought the 5 year full blanket coverage warranty, the guy at the time told me it would be the best thing to do as it "COVERS EVERYTHING" from stains to rips, ect/ ya right, i got a stain on my love seat and being chocolate microsuede the color would fade if i cleaned it, they had givin a cleaning kit the day of the purchase. Ya can't use it on microsuede, nice. So i took ot back to the store and they refused to give me the proper stuff. So now i don't know what to do. on top of it all our bills don't add up to our reciepts. So i do agree that the brick is crap and something needs to be done.

Did you go to Claims Court? Have you been compensated?

Originally we purchased a dining room set from The Brick in Hamilton. We also purchased the extended warranty. We have since moved and are now dealing with the Brick store in Peterborough. I have recently cc'd my emails to the eastern and western vp's but they have not responded or at least have not identified themselves in a response.

We have had considerable difficulty with the chairs to the dining set as they repeatedly fall apart. They have been repaired many times, some times on site other times we have gone without them during the repair process. Yet they continue to fall apart. As a solution the four side chairs were all replaced, the stain on some was not a good match to the rest of the set but we accepted that. Yet these chairs continue to fall apart. The one arm chair has needed repair for approximately a year but no repair has been done. The more recent solution from the manager at the Peterborough Brick is to give me a store credit for the chairs, but only the chairs. I suggested that a credit for the set would be a better solution as I did not purchase a set with mismatching chairs. He has stated that they will not give us a credit for the set. It appears taking responsibility for selling sub par merchandise is a problem for the Brick and they would prefer that the customer accept the brunt of the responsibility, a buyer beware mentality. This sub par merchandise has burdened my family for years simply because the Brick will not accept responsibility for selling this poorly made product. I feel my family and myself have dealt in good faith, we have accepted repeated attempts at repair only to have the chairs continue to fall apart, we have accepted chairs that did not completely match the stain of the rest of the set, only to have them continue to need repair, we have accepted times without some of the chairs, only to have them continue to fall apart. I feel asking us to accept our money back for the chairs only and expecting us to attempt to find an acceptable mismatched chair for the rest of the set, is delinquent of the Brick's responsibilities in this situation.

My wife and I recently purchased $12, 000 in appliances from the Brick in Vernon B.C.. Everything went fine until we were told becacause we live 10 minutes away from there cut off area for placing appliances in the correct spot or removing the cardboard from the appliances, so they leave this up to my wife and I who are seniors.We find this appalling!We will never buy another thing from the Brick and make sure that no one else does that we know.By the way we live in a small community where we know a lot of people.Very poor customer service.

I bought 2 twin beds for my children. within a month there was a manufacturing fault - a big crack on the headboard. now when i asked the customer service to change both the bed since it is dangerous for my children, they refused even though i was ready to pay the difference.
what a crappy customer service- that too from BRICK. i am disaappointed.

My son just purchased a big screen TV at the Brick in Stratford On. and while loading it the saleslady said he could have the stand for $149.oo, so we went back later and my wife went in while I waited outside at the loading dock. The lady denied saying this and they sold my wife a $200.oo unit. I went in and got no satisfaction, she lied, there was a witness.

Regards,
Dave Logan.

went into buy washer and dryer that was on sale as well as a 50" flat screen was told the sale was on for a week went back a day later sale was over and they had no stock left. Next week another flyer same thing another week another flyer same thing go figure lure people in the store for nothing

I had bought a very expensive bed from the brick was told it would be set up,
Did not happen when I got home it was piled up agains the wall, their was damage to the box Spring Had to change it, Than we wanted to exchange the bed, when they delivered the new one the delivery men walked all throw the house with their snowy dirty boots on .
Had trouble getting the bed up stairs they got mad and when they got it close to the top throw it over the railing and smashed my cloths rank, So I sent a email to the store of the smashed cloths rack and she told me that they would refund $5.75 for $40 plus dollar rack& I could Duck Tape it back together, & have a good day!

unhappy

THE BRICK IS THE WORST STORE TO BUY FURNITURE EVER

THEIR CREDIT CARD IS A BIG SCAM DO NOT GET THE CREDIT CARD ! IM A REAL PERSON MY EMAIL IS we_are_working@hotmail.com

They offer me 3 months no interest they add the insurance out authorization I have been paying A LOT OF MONEY and I havent even receive my furniture if i decide to cancel the order i will be 500 dollar down and furniture !

I agree with the above comment.
The Brick has terrible and rude delivery staff in Toronto. Bunch of idiots hired as delivery staff which seems to enjoy watching customers suffer when they don't deliver the items.
To this day I have never seen or heard such a rude staff in any company like The Brick delivery guys in Toronto.
I won't even think stepping into The Brick store again.

I would suggest no one should buy any product from Brick. They have very poor quality products, things fall apart / come off, missing things from the product and their customer serive is horrible. If we go to the store, it looks nice but those products are non refundable even though it's their fault. THEY DO NOT CARE AND THEY SELL CRAP! We had looked up their store before we took the big loss! We purchased a table and chairs set from Brick this christmas. Our set had arrived in boxes and had to be put together.The pieces did not all fit together well and left gaps at the back and sides of the chairs. One part of the table came off as they fixed it together with gluee, the screws are missing and there is no hole for assembling the table. Also 2 of 4 chairs were missing in the delivery. Also we ordered a bed frame and the frames did not fit all and when we called customer service, they told us they cannot credit the money as we opened the box. How would we know about the product if we don't open it. They advised us that they can get the product back from us but won't refund the money. DO NOT BUY FROM THERE UNLESS YOU WANT NO CUSTOMER SERICE AND ### FURNTIURE.