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2.3 8 Reviews 1342 Complaints
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The Brick Complaints 1342

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9:06 am EST

The Brick wont straighten out account

We bought a big screen t. V from the brick rent to own. Filled out all papers and left a void cheque so they take automatic with draws out of our account. The first payment they phoned us asking when we were going to make our payment saying it was late. Told them to staighten this out because they are suppose to take the money out of our account. They told us they would find out what happend and phone us back. Talked to quite a few people they didnt phone us back we kept phoning them to see if it got staightend out. They told us they punched in the wrong account number so for the month of feb could they come and pick the money up they gave a date and time we said o. K. We live out of town. We missed work on the day they were suppose to come. They didnt show up or phone. We contacted them again they made another appointment. They did show up got the money. Then charged us a late fee for there mistake. They told us it was all straightend out all the rest of the payments would be automatic with draws. We said we want a apoligy letter. March 1st we get a phone call asking when we are going in to make our payment. We live 45 min. Out of calgary. We asked what they were talking about they were suppose to take the money out of our account. Nothing was straightend out. Because of there mistake its going against our credit. Something has to be done about this its costing us more money because of there mistakes. We hope we here something from you please straighten this out. Cant keep missing work because of there mistakes.

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Michelle
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Mar 06, 2008 7:44 pm EST

I believe this comment should be filed under the company name -Insta-Rent- ... The Brick and Insta-Rent are two completely different companies, simply located inside the same building.

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S
10:22 am EST

The Brick never buying from them again!

Never again will I ever buy from the Brick. After ordering an entire bedroom and living set to the tune of over 3000 dollars and doing don't pay a cent for eight months I thought I was doing well. Then, five days before the time period was up I went to the bank with a money transfer and transferred the funds I owed directly into the Finance Companies account. I got the teller to stamp a receipt (UPON HE ADVISE OF A FRIEND WHO WAS SCAMMED BY THEM) and of course several weeks later I get a bill claiming I owe them several hundred dollars in interest and a whack of charges for this payment protection ### that I never even knew about. I was given the run around several times and was told at the store that they cannot even deal with this.

Just brutal... never again... and of course I know if I don't pay, they be sending this off to a credit agency.

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Sarah123
Prince George, CA
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Aug 02, 2009 6:41 pm EDT

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

Another thing, although it is called the BRICK Card it does NOT belong to the Brick. It is given out by a Credit Lender, or in this case, HSBC so of course they are unable to do anything at the store level as they are unable to look at your personal credit information as it is a SECURITY VIOLATION. It is YOUR responsibilty as a consumer to ask the appropriate questions and understand what you are signing.

Sincerely,
A former Customer Serivce Brick employee

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John
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May 06, 2008 9:51 am EDT

People should sue this company for doing dishonest business and never should go there.

They don’t have any customer service. Only customer service if any they have up until sale, that because their sales reps works completely on commission.

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12:00 am EST
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Purchased a furniture set from the brick in early september, delivery was delayed till end september. The order was received not complete, with one chair missing parts. Got 3 redeliveries for the same product and each time piece was missing. Send e-mail early december advising brick, the set was incomplete and to advice payment options or arrange immediate...

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12:00 am EST
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I suddenly found in my brick card statement, there is payment protection plan which I never agreed to add to my account. I called the customer service and was asked to go to store again. It is not very worth to go there just to cancel 8 dollars insurance. You have to balance your time and gas, or give them this "small money". It is very awful to trick, pay attention to your brick bill.

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We bought a bed and mattress the first week of December 2007. I paid $75 for the delivery which was occur on Dec 6 at which time they were too take away my old mattress and box spring. They arrived on December 6, but refused to take the mattress and box spring because I didn't have a plastic cover. The delivery persons told me the salesperson was supposed...

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12:00 am EST
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Every personnel I encountered, with one exception, was both incompetent AND rude, from the sales floor to the customer service desk, to dispatch, to delivery. (The one exception, one of the four telephone receptionists I needed ro speak to in my attempt to secure the delivery, was a surprise, but could hardly mitigate the damage.) Neither contact nor...

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D
12:00 am EST

The Brick the brick store sales associate

To whom it may concern, I am writing this complaint in hopes that a wrong done to me can be corrected. On nov. 1 2007, I went into a brick store on upper james street and inquired about a brick account I had opened several years ago with account #[protected]. The sales rep took my information and told me he would make an inquiry about the status of that account. At the time of opening the account my name was donna brandis, which I relayed to the sales rep. After some inquiry the sales rep told me that I had cancelled the card a few years ago, which I was okay with. He then asked me if I would like to apply for a new brick card which I adamantly refused. I explained that I already had a visa and a line of credit which were accessible to me. He spent some time trying to encourage me to apply for a new card but I was was very firm in my decision not to apply for any new credit. Approximately 2 weeks later I received a letter from hsbc thanking me for my application for a new brick card in the name of donna brandiswright, a name I have never used. I am very, very upset and would appreciate it if you could help me to have this credit application removed from my file.

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M
Send a message
Nov 19, 2008 1:46 pm EST

I am a very unhappy, dissatisfied customer. Let me start by telling you that I will never shop at any brick store again, and I will recommend my friends and family not to do so as well.

I purchased everything for my condo from the brick, my bedroom, den and living room are all furnished by items that I purchased in one of thir stores. However, there was disappointed from the get go.

A week before the delivery schedule I found out that the couch that I had bought was missing from my invoice, therefore I was left with no couch. I had to take time off from work a second time, to come in and pick out a different couch. I was also told that I would have help assembling the furniture since I live by myself and had no one to help. However, the gentlemen that brought the furniture left everything for me to do, even the big heavy bed.

There were a few items missing on delivery day, one of which they had left at the store for me to pick up. My question to the sales person was why would I have everything delivered except this one item? As a result, I had to come in a third time and bring the item home by myself. The other pieces, I was told I would receive within 2 weeks.The purchased date was late August and delivery date was September 20th. I have yet to see any of those items.

As a result, one of the items (an ottoman) has been discontinued and the floor model sold to another customer, and 2 lamps which were to arrive end of September are now arriving in December.
I would like to ask you, why would I purchase a lamp that I would not receive immediately? Why would I pay for an item that I will not have for 3 months? The day I made the purchases, I was told that everything was available. I was told I would receive all items on my delivery date (September 20) On one occasion when I called to follow up on the status of the lamps I was told that my whole order was cancelled and there were no lamps scheduled for me. I spent more than 45 minutes, with a less than courteous customer service representative on the phone trying to locate my order.

My frustration, is that the same lamps I have purchased, are available in the stores as a floor model. I am willing to even take those floor models, since I am tired of carrying a flash light around my condo! But every time, the person on the other side of the phone, with great attitude informs me that it is against company policy to give floor models away. I am surprised that they are not willing to compromise once, in the name of customer service and customer retention! At this point, not only am I missing an Ottoman, that no one has suggested to replace, but I'm missing 2 lamps.

I have no idea what to do...any suggestions?

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Lynda
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May 21, 2008 10:28 pm EDT

Dear Donna,
I have had similiar problems with these idiots.Go to the Credit bureau in West Hamilton, they walked me through the process, it was painless, actually it felt very empowering to be again in controll of my own credit from these ###s!
Sorry, i can't find anything good to say about The Brick.
Lynda

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M
12:00 am EST

The Brick scam and cheating!

I was promised delivery and it never happened on november 24th. A plethera of excuses were made... Including "no one was home"... Not. But what burns mt butt is... When I phoned the store they lied about the delivery time and upholded that "the brick" never makes mistakes and blamed it on me. Now even when I threatened to cancel the purchase... The woman maintained it was my fault delivery was not made. And... More or less go ahead and cancel as the delivery people and the brick are "always right". What ever happened to serving the customer?

I guess "the brick" in kingston ontario has such a high sales volume they can tell the consumer what to do. Well not this one... I will never ever darken the bricks door again and I suggest you do not either.

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Monica
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Dec 04, 2008 1:44 pm EST

I've been having a horrible time dealing with The Brick as well! I purchased a couch a little over a year ago, and with it paid for the 5-year Blanket Warranty because I had two cats and was concerned about what they would do to the new furniture. I was shown a document that listed on it all of the damages that were covered under this warranty (which was everything!) as well as how "easy" it was to get a replacement. Now, a year later, I went back to the store with my warranty, only to be shown a completely DIFFERENT warranty, which not surprisingly, does not cover my damages. I am appalled at the bald-faced lies I was told, and how the company deals with good customers. You had better believe that I am fighting with them on this!

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B
12:00 am EST

The Brick 3 month back order!

I am not one to complain, but The Brick is absolutely ridiculous. I bought and paid for some furniture for my new home. I bought a mattress set, a chair and ottoman, a 9 piece dinette and a couch and loveseat.
I bought all of this 1 month before I was moving in, and asked them to deliver on my move in date.
I received a call 1 week before I moved in, saying that everything except the mattress set was on back order. I could accept a partial delivery and wait until everything else came in.
The dinette was on back order for 1.5 months, and the living room set on back order for 3 months.
The only option I was ever offered was to come in and pick something else out and if it ws in stock, I could get it right away.
I decided to do this for the dinette set. I found a comparable set that was $100 more expensive ($1000 versus $1100). The salesman informed me that I'd have to pay the extra $100 difference.
It's as if all they care about is selling, even if they don't have the furniture for you when they promised they would.
I'm completely out of luck, and the only options I have ever been presented with are in The Brick's favor. Nobody at The Brick seems to care.

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Sarah123
Prince George, CA
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Aug 02, 2009 7:44 pm EDT

So you paid an extra 100$ and got your set 1.5 months sooner than expected? It doesn't work in their favour only it is also working in yours since you dont have to wait that long.
And since the Brick has ZERO control over how fast the manufacture makes the product, I suggest you call the manufacture in China and ### about how the child labourers aren't making your furniture fast enough while they are losing their fingers.
Three words: Suck it up

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Erin Jonasson
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Nov 06, 2008 12:42 pm EST

I completely agree. I aswell am not one to complain but I purchased a couch and king bed on April 21/08 I got the bed right away since it was the only one left in stock and i bought the floor model. the couch on the other hand, The brick told me I wouldnt be able to have my couch delivered until june 5/08 i was not impressed but went with the transaction anyways since they promised it would be no later. after many phone calls and rude customer service. My couch has finally arrived in store today which is NOV.6/08 they also will not deliever my couch until tomorrow since there truck doesnt come out (10 mins) away from their store today. During the wait they were very rude and also would only offer $100 off since it will then cut into "their" cost or i could come in a pick a different couch that was in stock. I will never buy anything from the brick again. also to mention the bed i bought the same day the frame is already broken. good job!

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F
12:00 am EST

The Brick not delivery

l order a armoire on Oct.20 2007 was told at that time delivery was nov.10 2007 its was OK so on Oct 24 l called to see if it was coming on that day told yes someone will call Nov 10 between 7am-9am no one call so at 930 l called the store they said l was not on the delivery sheet asked why they said they didn't know someone will call me back in about 1 hour l called again at 1130 and asked to speck to a manage she get back to me OK l forward my phone and went to the store they said they were sorry but have no reason that l was told the armoury was going to be delivery because it was not in the plant.l stop my order and got my money back but l will never go to the brick. the people l talk to on Sat Nov 10 in the store in Customer service dept. rune and very uncaring as l went ed my try the manage was rune to a customer before me

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jamielc
Brantford, CA
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Sep 07, 2010 9:16 am EDT
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my husband and i needed a new couch very badly so we have been shopping around for a while testing out A LOT of couches until we found the right one, which was hard because most of them were either too soft or rock hard. we fell in love with one but it wasnt on sale so two weeks ago( the secon last weekend in aug i think) and we saw that not only was it on sale but the floor model chair was being sold. It was a good deal and in good shape so we decided to take both. They didnt have the colour of couch we wanted there so it had to be ordered and we didnt want to pay 70 dollars for delivery when we live 5 mins away. we were told it would be in the following friday which worked for us becuase he was on vacation. we arrarnged to use husbands fathers van who lives in hamilton( 30 mins away) to pick up said furniture. on that friday husband drove all the way to hamilton( FIL was busy with work so couldnt come to us) picked up his van drove back to brantford with his nefew to help carry the couch and chair got to the brick and they had ordered us the wrong colour! husband asked what they would do for us becuase we had just got rid of our couch the day before making room for the new one and they said we could drive to missisauga and get it (50+ mins depending on traffic) and have 75$ taken off the price or free delivery on tusday. we took te free delivery on tuesday. the next day ( a sat) we went t my mothers for the day to visit and get home and see that the brick called. He calls them back and they tell us that we didnt call them to tell them what we wanted to do so our delivery has been pushed back to wed! husband states that he was there IN PERSON and told the guy in the back who was dealing with the couch that we would take the tuesday del option. the person onn the phone then wants to know the name of the person we talked to still trying to get us to accept wed delivery. NO WAY! we have no couch! only the chair! where are we supposed to sit?! after some talking they reluctantly agree to the tuesday delivery. They said they would call in the morning and let me kno when they are coming. it is now 10:22am and no phone call yet. If it doesnt come today when we either want a bigger discount for our troubles or we are returning everything and going else where! we will NEVER EVER shop at the brick unless we can take it home that day!

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KH22
Mississauga, CA
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Sep 24, 2012 3:37 pm EDT
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Just so you know, if they call you to tell you your item is in for delivery & you cannot take delivery when they say, they will give it to someone else, They say there policy is after 7 days they will do this but apparently being told on a Monday & a Tuesday that I would have to call back if I wanted delivery of my item next week and then when I call on the Monday I am informed that there is no product.
Guess there 7 day policy which was not disclosed was not honoured. I have a call in to the store but somehow doubt I will be called & if I am will not have my item delivered this weekend. Not impressed at all - quote from The Brick, "Our Commitment is to you...our customer, " If this is true there will the dining set I ordered & paid for delivery, delivered on Saturday. Otherwise bad customer service.

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mh772006
Toronto, CA
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Oct 01, 2012 10:36 am EDT

I had a bedroom set delivered. The delivery guy said he could not move all of the items to the bedroom on the 3rd floor, so he left the dresser on the main floor and said he would return. A month later, the dresser is still on the main floor. I have been out of the country so they can not take my calls nor can they call me to organize this. My boyfriend has been calling and they are not returning his calls.

This is unprofessional!

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jamielc
Brantford, CA
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Sep 07, 2010 11:33 am EDT
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husband just got off the phone with them and now they are saying that they have us penciled in for next friday! I DONT THINK SO! ITS ALL GOING BACK!

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jamielc
Brantford, CA
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Sep 07, 2010 11:24 am EDT
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12:31 and no call yet husband is on the phone with them right now

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M
12:00 am EDT

The Brick bad bed

My husband ans I bought a new bed at the brick and had to send it back it was to hard, so we bought a new one at a higher cost they delivered it and it had a ripe in the bottom of the box spring so I called them in courtenay and they came and fixed it. We tried to sleep in the bed and found that we were both falling into the center of the bed, we both suffer with vary bad pains we both cannot sleep together in the bed. We called and they told us that serta would contact us and never did. So here we are with a bed that cost $2279.97 and cant sleep on it, what do they do with the beds that do get returned sell them to someone else, is that why we have to buy a bed cover for each bed, so i'm thinking that we got a bed that someone else slept in, so what can we do to get a new bed from them it is very sad that we cant sleep in the bed. Very unhappy.

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WTF:p
Cranbrook, CA
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Apr 21, 2012 2:39 pm EDT

The brick price match is BULL$!@! Won't give me the price visions AND best-buy are advertising on a TV, they want $150 bucks more. Customers should unionize together so we can sue these punks for lying and stealing. Crooks!

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niki20102003
Barrie, CA
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Oct 14, 2010 11:56 am EDT

I Bought in Christmas 2009, bedrooms sets for all my kids very happy with the service in the Barrie, ontario store, decided to go back, late june 2010 thought i was happy with the sevice to decided to buy a washer and dryer(maytag) got it devierd june 28, 2010, I was gone most of july and aug, well begining of sept it started acting up, me being a single parent of four children under the age of 11 with a autistic child had called a week after I relized somrthing was wrong just to have the warrant company come and say not only did the pump go but the motherboard awell so that being said the service tec that oraginal came to check to see what was wrong ordered the parts(from my house phone) that needed to repaired well he comes back with part in his hands prepared to fix it, starts to try to repair it, then relized that they sent him the wrong part to fix the product so he left again trying to find the right part well we are still waiting for this to be fixed this has cost me a arm and a leg to do all my cleaning at the landury mat this is the worst that could have happen to my family they do not stand behind thier product I do not wish this on anyone I hope they fix very soon, but I was just on the phone trying to see where my parts are and they yet to be shipped very sad spending $2800 this is unreal. you know with christmas around the corner I don't know what is going to happen for my children this year...

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Mary Campbell
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Aug 06, 2008 11:26 pm EDT

Reply to Don Silver:
I have not been to The Brick in Brampton, but in the store in Vernon, BC we give you the credit toward another mattress as a comfort guarantee. If you choose a lower priced mattress, we give an instore credit for the remainder. We do not jack up the price on sale mattresses to retail either.

Reply to Bad Bed:
As for sagging that is under the manufacturers warranty. I am sorry but it seems to be true, that you have to be persistent sometimes to get action, but it will pay off. If you want a new mattress, do not buy anything labelled *as is* sometimes they are merely discontinued or have damage, but sometime they are returns under the sleep guarantee.

Reply to Ram Sharma:
The Brick does indeed price match, but mattresses are specifically made for each retailer by the manufacterer. The price match does count instore, if the mattress you purchases should go on sale within 30 days you can have the difference refunded.

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Ram Sharma
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Jul 22, 2008 8:52 pm EDT

Sorry, So I went back to Brick (Brampton Airport / Queen) for Price match

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Ram Sharma
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Jul 22, 2008 8:50 pm EDT

Yesterday I bought a Seally Crown Jewel Mattress "ECLIPFQPK" for $1599, that was listed for $ 2760 and today found out that another store named "Simply Elegant" http://toronto.kijiji.ca/c-buy-and-sell-furniture-King-Size-Sealy-PosturePedic-DSS-Luxury-Top-of-the-line-mattress-W0QQAdIdZ61655052 was selling the same mattress for $ 999. So I went back to Brick (Brampton / Bovaird) for Price match as per their policy to match the price and pay 10% of diff, first they didn't believe, once I showed them website and listing, they said that We have the exclusive right to sell this mattress, so the question is why the hell are you boasting to price match, it's all ### and cheap marketing. I cancelled my order and will never go back to them. Found out that mattress costed them $798 and they make 100% profit on it. What if some poor guy buy it for listed price of $1999.

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RSPMMS
Sylvan Lake, CA
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Apr 05, 2008 1:00 pm EDT

We purchased the Bricks best Sealy Mattress on sale with a mattress pad which was to give us a 6 months satisfaction guarantee. It is now been two months since we received and it sags like it is five years old. We went to the Brick to find out about exchanging it under their GUARANTEE and found out that the GUARANTEE is really worth nothing. What they do is give you credit for what you paid and charge retail for anything new. So if the mattress you bought listed for $2600 and you bought it on sale for $1700 and wanted a replacement mattress that listed for $2500 they would charge you $800 to exchange for a lower priced mattress even if it the lower priced mattress was on sale for $1500.

This is a scam, stay away from them, there are firms out there that actually do stand behind their products and this isn't one.

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12:00 am EDT

The Brick worst customer service and delivery!

I spent thousands of dollars at one of their stores recently, and expected good service. Let's start outside the store:

A woman was doing a survey on client's spending habits there, and once the form was filled out, gave you a $25 Brick card to 'spend on anything'. When I presented that to the salesperson, he brushed it away and said "not on appliances".

Inside the store, now. The salesguy was nice enough, once we found one (we went 15 minutes without anyone even noticing us). I then told him what I was buying, and he offered me a 3 year extended warranty. I pointed to their sign that showed "Frigidaire and Whirlpool: 3 year FREE warranty on ALL PRODUCTS". He said "Oh, not on this one, though." I insisted, and he went to the manager, who offered me a 5 year warranty for $50. Sketchy, no?

Now, the delivery. One of my purchases was a front loading washer/dryer set with pedestals. The washer weighs a ton. The deliver guys (3!) showed up, and I said "You DO install it, right?" to which one replied "Well, no... your husband can do it, it's easy", and left us with the set. The one thing they did do was to bring the washer into the laundry room (a few feet away from where they were) and in the process, hit my piano, damaging the outside. I noticed this just after they left.

After a phone call to customer service to find out something about installation, I was then told that the delivery guys were supposed to set EVERYTHING up (except plumbing). She gave me an email address to send my complaint, which I did. 5 days have gone by, and nothing. I called the store directly, and was told that any damages would be a case of "he said she said", and basically "yeah, good luck". The fact that nothing was installed didn't seem to be any deal to them.

I will now file a complaint with our provincial BBB, and will never, EVER buy from the Brick again. Awful, and what a bunch of liars!

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DanV
Laval, CA
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Nov 17, 2011 1:28 am EST
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Nothing but problems with delivery, merchandise and wrong billing ever since I purchased my appliances 6 months ago. Merchandise is sold but not in stock, end up buying more expensive merchandise. Equal payments is wrong and been paying double and been talking to HSBC and the Brick a number of times to no avail. Brick managers say the problem is rectified but it never is and keep going back to the store. Managers are hardly there. Delivery is constantly cancelled and then delivered to wrong address on wrong date. Washer and dryer are defective and go to store to complain constantly but no one sends a technician or replaces the products. Will never purchase anything at the Brick again as long as I live. Should I seek consumer protection?

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gishaw
ol, CA
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Jul 24, 2008 8:32 pm EDT
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My daughter and her family moved from Victoria B.C. to Ottawa on July 1st. Two weeks earlier we bought 2 mattress sets, a chesterfield and a tv set. We impressed upon the salesman that they needed to be delivered on July 2nd because they would be arriving on the 1st with nothing in the house. The salesman in Kelowna phoned the Ottawa store and they assured him that they had everything in stock except the tv. It is now July 23rd and they finally got the order filled. There were a whole bunch of issues between the first and the 23rd and I can tell you that they looked like a bunch of amateurs. We will also never buy from the Brick again.

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12:00 am EDT

The Brick poor service!

We bought a WTW5540SQ Whirlpool Washing machine from The Brick 1 year and two weeks ago. One day after the basic 1 year warranty expired, the machine died. We bought the $80 extended warranty and called the Trans Global repair guy in to have a look at it. He said there were multiple things wrong with it and he would order the parts. He said they should be in on Thursday (this was Monday). On Thursday we called: the parts had not come in yet, call again Saturday... Saturday, they're still waiting for the parts from Whirlpool. Now it is 2 weeks since the thing died and we still don't have an ETA as to when it might be fixed. We asked for a replacement but "they can't do that". It is outrageous that a 1 year old appliance has to wait over two weeks for parts. I suspect The Brick and TransGlobal given the reports here of similar problems with other brand name appliances. I will be contacting Whirlpool and suggesting that they pull the Brick's dealer status or risk losing their reputation as a reliable source of home appliances.

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Update by Ullrich Fischer
Sep 20, 2007 5:11 pm EDT

Ok, Now it is Thursday afternoon and the new washer arrived as promised. The
installation crew arrived around 10am as promised in a follow-up phone call that
came in around 9am. It took the installers about 2 minutes to haul out the dud
washer and install the new one. I've now run 5 loads thru the new washer with
no problems so far. I guess it helps to escalate these things some times and to
let them know that I'm reporting my experiences with the incident in a public
forum where prospective customers can Google it when deciding what washer to buy
and from whom.

Update by Ullrich Fischer
Sep 17, 2007 4:55 pm EDT

I yelled at the Trans Global "manager" and was told nothing could be done. Then I phoned The Brick Operations Manger (Mr. Ming) who assured me that as a special exception, they would replace the washer with another copy of the same model this coming Thursday 20 Sept (I'm assuming he meant 2007). Watch this space for further developments (or lack thereof)

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Disgruntled brick customer
Brampton, CA
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Nov 09, 2014 7:50 am EST

I too am having problems with trans global services this company's phone are answered by complete and utter ###s I bought a 60 inch sharp aquos TV from the brick it developed a defect in the screen called one of their techs to come and take pictures and send them to sharp sharp then decided to replace my tv with another one they said it will be shipped to trans global services and then they would contact me for a delivery date it's been three weeks now that I have a defective TV I call trans global services and this ### on the phone keeps telling me that I have to call the brick to arrange a delivery date but when I call the brick they tell me to call trans global and guess what they tell me to call the brick this is totally disgusting how they treat their customers trans global services is a complete joke of a company I don't know how they stay in business or how the brick stays in businesse by completely pudding off their customers the brick should have their dealers license revoked their should be a way for us to report this shoddy behavior.

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NOT-HAPPY-2014
Kitchener, CA
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Nov 04, 2014 10:02 am EST
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! Worst possible service by TransGlobal ! this is the sixth call to TransGlobal on my LG Stove, with electric control panel. Calls are routed overseas, where people do not know how to deliver, no follow up on promises made; that someone will call you on warranty within 24 to 48 hours, no one does! - VERY DISAPPOINTING!
I was under the impression the 4th service request will qualify for the unit to be replaced... Yeh RIGHT! we are at sixth call with the promise someone will call you back within the 24, 48 hours again...
TransGlobal SUCKS! This is the last time I ever bought anything from BRICK!

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Gaelle Joe
Montréal, CA
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Mar 19, 2012 9:53 am EDT

All this is so true. I had an HORRIBLE service from TransGlobal and the technician called Patrick no.360 from Services Experts the company whom TransGlobal deals with for the technician. NEVER WORK WITH THESE PEOPLE.

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huge lesson learned
Coquitlam, CA
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May 08, 2011 7:57 am EDT

Had the same issue with the parts. More importantly the so called repair man stole about $10, 000 in heirloom and irreplaceable items. When I tried to report the theft the operator brushed it off and would not even reffer me to a manager. Needless to say I have advised everyone I know not to buy anything or get any service or delivery from The Brick or Transglobal. The Brick should stand by their client and the guy should be fired, how many others has he taken advantage of? So please take my advice, don't buy anything there and don't leave a repair man alone in your house, the theft took place in about 5 minutes or less and he had the vacume cleaner on and I had been up one level dealing with someone on the phone then came downstairs and was very suspicious for some reason, vacume was on and laying on the floor not being used, and then much later figured out what had occured.

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godrulz
Edmonton, CA
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Mar 24, 2009 12:00 am EDT

Our Frigidaire dishwasher, stove, fridge, washer, dryer have all had repair issues in the first year or two. The electronic boards need replacing, etc. Transglobal has been reasonably good, but out too often and delays for parts. Originally bought at The Brick. Planned obsolescence vs quality are an ongoing issue.

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anotherangrycustomer
Chilliwack, CA
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Mar 20, 2009 2:04 pm EDT

I AM EXTREMELY FRUSTRATED AND GREATLY DISAPPOINTED WITH THE BRICK AND TRANSGLOBAL. THEIR IDEA OF SERVICING MY LG RANGE TOP FAN AND MICROWAVE, WAS SENDING A REPAIR MAN WHO NEVER SERVICED MY MICROWAVE BUT TOOK A BAG OF MY POPCORN HOME TO SEE IF HIS MICROWAVE MADE THE SAME NOISE AS MINE. THEY NEVER DID REPAIR MY LG WHEN IT WAS UNDER WARRANTY, AND NOW IT DOESN'T WORK AT ALL. OBVIOUSLY YOU DON'T NEED A GRADE 12 EDUCATION TO WORK FOR TRANSGLOBAL. AND DON'T ASK FOR A SUPERVISOR TO CALL YOU BACK, YOUR MORE LIKELY TO GET BLOOD OUT OF A ROCK FIRST.

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manitobameg
Winnipeg, CA
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Feb 19, 2009 10:35 am EST

I sure wish I would have seen this info first! I have had my new front load washing machine for only 2 months! about 3 weeks ago noticed puddles of water coming from the machine! Also when we go the machine home, we noticed a dent in the side. I called the brick. They offered a $75 credit and said if anything is wrong with it after using it a while let them know. Called back and told them about the leak...said I had to speak with Transglobal. they had a repair man come out...he says the drum is cracked and is really difficult and time consuming to repair. (also will be ordering new sensor control for the dryer as it is not drying well. Cracked drum? doesn't happen from using it...had to have happend from shipping. And...the repair man agreed. Trans Glolal, of course, says it its repairable, we have to repair it! Even after it being 2 months old! The manager at the brick and manager at Transglobal said the only one who can overturn the decision is the manufacturer...samsung. I bet I know what my response will be, but guess I'll have to try that route. I just cannot believe that the store itself cannot take ownership over the product they sell.

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s.menyes
wetaskiwin, CA
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Feb 18, 2009 1:25 pm EST

Trans global and the brick are the worst companies if you can call them that! I have been worked over many times by them.. I can say to all future appliance buyers DO NOT DEAL OR WASTE YOUR MONEY WITH TRANS GLOBAL! your better off with no warranty

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relentless
CA
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Jan 15, 2009 11:52 am EST

I have an exceptionally long story regarding TransGlobal services and a washing machine, but they have already wasted enough of my time...All I can say is, before you buy the appliance, find out who covers the warranty, if it's TransGlobal...then buy the appliance somewhere else...make sure TransGlobal has no part in the appliance you buy.

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Dishpan
Port Alberni, CA
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Dec 17, 2008 1:46 pm EST

Maytag the machine that has lonely repairmen! Yeah sure! I bought a new maytage dishwasher and it died. Took out an extended warranty at the Brick which also uses Transglobal. Of course the part was on back order. Called many, many times just to be told the same thing: we're looking into it, the part is here, the part is there, keep calling your service provider, blah blah blah. Finally the last call to Transglobal their rep actually yelled at me for asking for a number of their head office to request a replacement. She would not give me the head office addresses or phone number or her name. I asked her if she treated all her customers like this and hung up. Another rep phoned me with the same old info, the part is in ? the service provider has been asked to book it, blah blah blah. Maytag/ whirlpool are the same, have not been dependable in my books. I'll never use Transglobal again and think twice about the quality of brick appliances.

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12:00 am EDT

The Brick poor service!

I purchased 10,000.00 worth of kitchen appliances form The Brick in August 2006. The wall oven I purchased had a manufacturers defect, where everytime the self-clean feature is used the oven won't work afterwards. Kitchen aid has admitted that this is a manufacturers defect and told me on the phone that the oven is no longer made. In approx 7 months I have been without the use of my oven for approx 6 weeks in total, waiting for repair men, waiting for parts to be ordered, waiting for parts to be installed, etc. Each time the oven has broken down I have requested an evening or weekend service call, as I am not prepared to take more time off work and lose money to accommodate them. Each time they have told me that I can take a daytime appt or nothing at all. Each time I have had to take time off work, lost a whole days pay, and not been compensated by anyone for this. They have refused to replace the oven, they have refused to fix the manufacturers defect once and for all, they have told me that everytime I use the self clean feature this will continue to happen, so I have two choices, clean my own and be prepared to live without the use of my oven for approx 3 weeks afterwards, waiting for it to be repaired again, or never clean my oven. I purchased a 5 year warranty on this oven. The brick contracts their service to a company called Transglobal. Transglobal told me they are just a service company and if I have any problems I need to talk to the brick, I called the brick, they said, we're just the store, you have to talk to transglobal service. I am being given the runaround, I have an oven that will never work properly, unless I am prepared to never clean it, and the brick has taken my money and wiped their hands of responsibility. Isn't it illegal for a company to take your money, sell you a defective product, under warranty, and refuse to repair it once and for all or replace it? Kitchen aid says they know there was a problem with the self clean feature on these ovens, they stopped making them, but that they did not sell me the oven so they are not responsible. I have done a lot of research online, printed out piles of articles from other people who've experienced the same problem with these ovens, and have not gotten any satisfaction from the store where they purchased it, or from the warranty company, or from kitchen aid. How the hell can these people get away with this... where does a customer go for resolution to something like this. These companies are operating worse than the mafia and they're getting away with it.

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roy juliusson
Quesnel, CA
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Jun 25, 2013 12:41 pm EDT

trans global is rude for what you pay for warranty, They had canceled a work order for sofa and love seat, the sofa had collapes as did the love seat Im a small person it should not have collapes after a large amount of phone calls for 3 months the brick came and picked it up, But now with out furniture for a month now, The worst of it is this was a second set of furniture Now I HAVE TO DEAL WITH THEM FOR MY WASH MACHINE going on 3 weeks without a machine looking for a second hand one, Im on disabilty for many cancer surgeries these items were supposed to last!

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Iain Thistlethwaite
Surrey, CA
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Sep 11, 2012 10:20 am EDT

I bought a washer and dryer from the Brick, Trans Global does not honor their warranty. They have left my dryer in pieces on my floor for seven months, after martha at the call center called me a liar and hung up on me. I still have a broken Maytag, and I will never buy anything from the Brick again. Worst shopping experience ever!

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TSCC
Barrie, CA
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Aug 29, 2012 12:39 pm EDT

I agree and am currently in the midst of waiting for washer machine parts...Transglobal and the Brick both go down the drain with my washer. Anyhow, our details are the same only we are sending a formal letter of complaint to the Brick head office, Ontario Ombudsman, and the Credit Bureau of Canada. Put your complaints on Facebook to, for in this day and age of social media, unless you are tops in customer service ..social media will be the quickest way to bring them down.

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dweeb
Barrie, CA
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Nov 08, 2010 6:10 pm EST

My Hitachi Projector bought from the Brick has been in for repair for 64 days and counting. The Brick doesnt call me back and every time that I go in they give me a new target date. The customer service at the Brick was extremely rude and the Manager I asked to speak with was even more so. Apparently no answer was the only answer and I was expected to accept it. I was told after 3 weeks that I would be credited the full purchase price. Then 60 days. Now they say there is no limit to how long they can keep it as long as their tech has deemed the product repairable and as long as the parts needed still exist.
Do not buy from the Brick.

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momof3inbc
Abbotsford, CA
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Oct 18, 2010 3:54 pm EDT
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Having the same issues with my LG front loading washer for the past three years. Ongoing mold problems are just the start...now the machine doesn't advance cycles and doesn't drain.

First time TransGlobal sent a tech out he had no idea how to work my machine ~ left after 5 minutes stating that he hoped it was just a loose connection and didn't have time to stick around to see if my machine would actually drain or advance cycles.

Second time I requested a different technician ~ they sent the same technician ~ he called and told me he had already been to my house and there was no point in him proceeding with the appointment as he couldn't fix my machine ~ this was my 2nd day off of work ~ I informed him that he better come. He shows up again for about 5 minutes and orders parts (that will hopefully work).

I have been without a working washing machine for over 1 month ~ no sympathy from LG, the Brick or TransGlobal?

Family of five very disgruntled at the lack of customer service ~~~ when you purchase an extended warranty and spend $3000 on laundry machines...they better work~~~end of story~

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imancool
US
Send a message
Apr 12, 2010 12:46 pm EDT

We bought a whirlpool stove and samsung front loader washing machine from the Brick in Barrie Ontario.
Worst ever! the samsung machine has had a broken pumo twice allowing water to leak from the machine in the rinse cycle and the stove has a faulty exhaust that discolors the fromt panel.
I will NEVER buy anything from the BRICK again. As for the transglobal insurance they are the most insensitive bunch of people I have ever had to deal with.
May the Brick either shape up or GO DOWN!

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Hansen S
Calgary, CA
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Mar 25, 2010 10:41 pm EDT

The Brick and Trans Global both sucks, poor customer service and refuse to provide service even you paid for it. I bought a fridge from Brick and they were so effecient in selling warranty but when time comes for repair they simply said contact Trans Global and Trans Global (scam company) they keep lie and telling repairman is on his way but never shows up. It seems repairman walking towards my home china.

My suggestion, never buy from Brick.

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Mrs. Publicover
Brantford, CA
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Dec 10, 2009 11:20 am EST

Almost 5 years ago, my husband and I bought a new home and completely furnished it -top to bottmom- at the Brick in Brantford. We thought we were going to a good place. Boy were we wrong! My curio cabinet fell apart when we tried to move it -THE DAY AFTER IT WAS DELIVERED-, my pie-shaped coffee table was missing a wheel leg, the moving guys tore my wall going down to the family room and no pillows were delivered with my 3000 dollar sectional couch. With in 3 months, my brand new queen size bed was squeaking and making noises like it was 15 years old, the knobs for the dressers were all but falling off, the lazy boy feature on the sectional was broken and my stove wasn't working. We bought the 5 year extended warrantys with everything we purchased. We spent over $40, 000 in one day at that store! When I called the Brick, I got not no service. I was told to go thru Trans Global. What a joke. I waited weeks for them to come out. When they finally got there they told me my box spring was broken and that it would be replaced. When the new one came it was for a double bed. I called the brick to say that they sent me the wrong size and they argued with me! They said they have no record of me buying a queen size bed from them. My big screen TV broke within the first year and Trans Global told me it would be covered under my extended warranty. Nope, it wasn't. Apparently the bulbs are the only thing NOT covered by the warranty and it cost me $957.86 for a new bulb. I could have bought a new TV for that! So a very long story short---it has been 5 years and my pie-shaped coffee table still has a leg missing, my lazy boy recliner sits only upright (not so lazy after all), I have a Maytag stove on which I cannot use the self clean feature, I have afridge that just keeps on breaking down but they won't replace -even though their policy is that if it breaks 3 times, we will replace it- my walls were fixed by us at own cost because the Brick says they are not responsible for the moving company they use, I have a curio cabinet that has been glued back together and can never be moved for it will surely fall apart again. Lesson here: never go to the Brick if you want quality and service...or even just one of them because you will get neither!

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I Burgess
Ottawa, CA
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Aug 25, 2009 6:42 pm EDT

we are having the same issues - we purchased a LCD tv from the Brick. We have been having issues with it for 7 months. everytime we called for service they told us we were out of their services area. I had to threaten to go to the papers and the radio before someone finally came to look at the tv. seven months later we still have a broken tv and were told today that it would take at least another 3 weeks before it was fixed. My boyfriend and I are fed up and we are taking the tv back to the brick. they can have it fixed.

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candy
London, CA
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Apr 01, 2009 2:09 pm EDT

i purchased a fridge from the brick which has global warranty which has a 5 yr extended warranty, what a joke that is .the brick push there extended warranty on the customer, but their not to good at doing anything about it when its broke.its been 3 months now and im still waiting for a part to come in, which they say they dont make anymore, im tired of the run around, the lies they say when they call, all i can say anymore is i will never purchase another maytag product or buy from the brick ever again

ComplaintsBoard
A
12:00 am EDT

The Brick false advertising and bait and switch games!

Not one to usually complain, I just thought I would log this one with someone, in hope that something comes of it, and perhaps the brick furniture company is held accountable.

The brick furniture company, a national chain advertised in their flyer for the labor day weekend, saturday sept 1st two items. A prima 26" lcd tv for $249. It was a door crasher. When I got to the store and ask the salesman if he had any left, he looked at me and pointed to a pile of soya tv's at $488. When I questioned him, about the ones for $249 he quickly replied oh that, well that was a mis-print. I believe there was a disclaimer published about that. (Note: I checked their store and their flyer and the local paper the flyer came in, and found no disclaimer.

Anyway I then asked him about the bbq they had on sale for $44. He had to look it up on the computer, and then said oh we have none, and looks like none came in. My complaint is simple. It appears that they regularly do this kind of bait and switch routine, and are not too concerned about it. I left with the impression, that this is part of the game, but really this is just simply deceptive marketing.

What can be done to stop these guys and I am sure others from doing this? Plz advise smb!

Sincerely,

Al turcotte
Pembroke ontario
K8a 1r7
[protected].

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rebutal
cambridge, CA
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Jan 30, 2010 8:32 pm EST

try openning up a future shop flyer then open up your local paper. Check out this site for leons complaints..lol.
i got to agree with Sarah onthis one...

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Sarah123
Prince George, CA
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Aug 01, 2009 8:51 pm EDT

With 220 stores across the country and literally millions of flyers made and printed daily it is expected that once in a while there may be some mistakes. These mistakes are generally caught right away and The Brick is LEGALLY required to post a correction notice in thier store, which is done on a regular basis.

As for the 44$ BBQ's that aren't available. Do you honestly believe that every store has a manufacturing company in their basement? No, all of the product comes from across the world and only some large metropolitan cities have distribution centers. Those BBQ's were probably sold out considering the fact that people line up outside in the early hours of the morning to purchase door crasher items.

This "bait and switch" technique that you speak of is a regular occurance in ALL BUSINESSES. For ANY business to be able to print such a low cost item there has to be ONLY ONE in all of North America. Every single car dealership as well as furniture stores and other retailers use this technique. It is called "fishing" and it even taught in marketing classes in Universities.

Before going to any store and blaming the employees and managers of "lying" to you, I suggest you further educate yourself on marketing techniques and maybe realize that you cannot always get what you want.

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Lynda
Send a message
May 21, 2008 9:49 pm EDT

I have had a few less costly and one very costly experiences with the brick
I bought two very expensive recliners, about 1, 000.00each after 3 months the mechanisms where shot. I am not a big person and since they where only used by my husband and myself they did NOT take any rough use. I called to have a service man come to the house, which took months, the mechanisms where eventually replaced by just as bad crap which only lasted again a few months. By this time the Brick claimed the one year warranty on these barely used pair of chairs was at an end. JUNK... second time stupid I purchased a leather couch and loveseat. Top of the line, I was told, will last a lifetime. I paid the premium price of 4, 000.00 for both pieces. Two weeks later the set was on for half price!
I spoke to "the manager" who said begrudgingly that he would honour the sale price. Since I bougt on the no-money down deal, he said I would see the adjustment on my next statement. I did not. I called the store and asked to speak with the manager, Guess what ! new manager in the store. I was handed this line of BS for about 2 months. I finally went to the store in person and requested the adjustment be made to my account while I was present. by now the furniture was no longer on sale and the NEW manager says " oh that set would never go on sale, you must be mistaken" I don't think so, I sit on it everyday. The only thing I was mistaken on was the credability of this scam show.

The Brick gets a big thumbs down from this girl. Third time shopping and I tried Leons...we'll see.

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Nathan
Send a message
May 06, 2008 11:12 am EDT

Geeze you sound like you have never made a mistake, I have seen lots of adds that turned out to be wrong, or misprinted, the notices are all over the store and on the doors as you enter, next time try looking around and keep in mind that even you are not perfect

ComplaintsBoard
J
12:00 am EDT

The Brick 6 weeks waiting and then told that model is discontinued

I purchased a Maytag refrigerator from the Brick on April 24th, 2007. I was given an estimated delivery date of May 5th. Is it now June 3rd, 6 weeks later and I am still waiting for a fridge. Even worse, I was just informed today that the model of fridge I purchased has been discontinued by Maytag and Maytag most likely won't be filling any orders. The options I've been presented by the Brick are either buy a more expensive fridge or take my business elsewhere.

I've written a formal letter of complaint which I mailed to the Regional Vice President, West and have emailed several messages as well. No response.

The Brick has awful customer service and has not once apologized for the inconvenience or delay.

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Amanda101
Scarborough (Toronto), CA
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Nov 26, 2010 11:23 pm EST

THE BRICK ONTARIO (SCARBOROUGH) BOTH OF THEM! THEY SUCK!
First brick i purchased from, i purchased a loveseat and chair. The chair is on back order for weeks. I have my sofa but not my matching chair. Finally they call me. My chair is in. Delivery is set up.
I call the day before delivery to verify.
LOW AND BEHOLD, the chair has been discontinued.
So for starters. The loveseat i received was damaged when i got it. A month later, still broken. Also the legs dont fit into it.
Now i cannot get the matching chair if i want it, i willhave to go to another store and purchase a floor model.
FINE
so i go into the SCARBOROUGH clearence center, apparently they have my chair. I called ahead, they KNEW i was coming.
I walkin, about 20 customers walking around. BUT no one that works there. OHH! thatsnbecause their all sitting on a couch at the back of the store. OH i can tell your working hard for your commision. !
So i asked.. loudly. DOES ANYONE WORK HERE?
and they all stood up. of course cuz i would like to purchase :)
So one guy takes off to go looking for my chair. The rest scatterin the backroom. NOT to any customers. NO just a thought.. i work for sears... this is BADDDD customer service.
So MANY customer are walking around, not being helped, many employees walk by myself, not saying anything/
FINALLY some brains possibly?
One guy comes over and says, were just looking for it, is there something else i can help you with?
WOW yah. you coulda started my experience with that comment.
So i said no, and just briefly informed him i was admiring their WONDERFUL customer service. Pointing to all the customers without any assistance.
AND i almost fell to the floor when he informed me of why i was not being helped.
"Well maybe its because you speak toooo goood of english, and your white that no one is helping you"
ARE YOU SERIOUS!
this is the whole reason why no one would help me?
wow.. pathetic..
im advising everyone.

DO N0T SHOP AT THE BRICK.

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theBRICK-HATER
Saskatoon, CA
Send a message
Oct 02, 2009 1:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We ordered washer/dryer pedestals and they kept moving the delivery date for more than a month. Fed up, we canceled the purchase and bought the pedestals from Sears, that night of cancellation they phoned us and said that they found our pedestals in their storage, they might just be lying there for a month... THE BRICK REGINA SUCKS!

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streak
Renfrew, CA
Send a message
Sep 23, 2009 8:23 pm EDT

wish I had read this forum before giving the brick my business.purchased a t.v.three weeks ago in Ottawa; then found out after the sale that none were in the store and would have to be ordered from the warehouse.They checked the availability of it and then ordered one in. it was supposed to come last wednesday...waited all day at home..never showed up.called the main office and they said they forgot to put it on the truck and that it would be here this wednesday . guess what never show.ed up again.called the office in ottawa to find out where my t.v.was and they claimed they were back ordered and that they never did have it...told them them I wanted my money back and they said that would take another three weeks...am heading down there this weekend to see them in person.I fully expect to have a criminal record after that.

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wams
ottwa, CA
Send a message
Aug 25, 2009 4:32 am EDT

i heat the brick coz o the maneger in ottawa east (kin) he and his sals man know nothing about services i am setting in the floor cos of hes promiss for almoust 20 dayes and today i canceled my order any way if some one care my cell is [protected]

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Richard
Send a message
Sep 28, 2008 5:38 pm EDT

OMG. I wish I would have read this board before I bought from the Brick. I bought a King Size bed from them within 2-weeks the mattress collapsed. Spoke to a sales guy and asked him about the bed that I bought and he said it was a one off. Then they agreed to replace and wanted me to sign off on the replacement before it was received I said no. New bed collapsed...We upgraded for another$800.00. Hoorible experience. Just bought a new front load washer dryer and we are now on the 3rd service call and the Brick says it is not their problem call for service again. I am now cutting up my Brick card and will never do business with this outfit again. Please take it from me they are the worst place to buy anything other than maybe a bag of popcorn.

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NICOLE
Send a message
Sep 18, 2008 1:00 pm EDT

I agree with everyone when they say that the brick has the worst customer service ever!

I had bought a couch set from there and I bought it "AS IS" then they sold me the 5 year blanket warranty, and now a year later I need to use the warranty due to a hole in the cushion, but they dont cover any warranty on the AS IS product, ao basically I wasted $199.99 for the warranty so they say that its not covered under warranty.? How does this buisness run?

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Martin
Send a message
Sep 17, 2008 9:35 pm EDT

Well this is Martin again here. It has now been over one year since I ordered my sofa cushion. Guess what: I don't have it and I am not getting it. As I said above I was afraid of the product being discontinued or something similar, and now the manufacturer has gone out of business. Unbelievable! A whole year and this is what happens. Will post again when something else happens.

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martin
Send a message
Apr 19, 2008 6:24 pm EDT

I bought a couch from the Brick. My new puppy chewed a whole in one of the cushions. I was able to flip the cushion, which is fine for a while, but not in the long run. I first called to order a new one in September of 2007, and have been on the phone with them at least 15 times and been to the store twice. Each time I tell them I cant believe how awful their service is, and they apologise profusely and say it will never happen again, and that I will be called when the cushion arrives in the next week. Guess what; no calls; ever! I also tell them each time that I am afraid of the couch being discontinued and not being able to get it at all, only to be assured that they promise that wont happen. Well it is now April, almost 8 months after I first called, and guess what, the sofa is discontinued and in all likliehood I will never get my cushion.

Absolutely the worst customer service I have ever recieved.

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Mirella Patzer
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Dec 11, 2007 8:37 pm EST

We bought a bed and mattress the first week of December 2007. I paid for the delivery which was occur on Dec 6 at which time they were too take away my old mattress and box spring. They arrived on December 6, but refused to take the mattress and box spring because I didn't have a plastic cover -the salesperson was supposed to provide it. So they left and told me to schedule another date for them to come and pick it up. I did and they were to return on Dec 8. They failed to show or phone. I called once again and they scheduled again for December 11. They failed to show or phone again. I've made numerous calls and can't get through. They take my name and number stating someone will call me back. They don't. I've purchased $8,000 at the Brick this year and they can't even hold up their end of the bargain by taking away a lousy mattress. Other purchases I've made at the Brick also resorted to poor delivery service and poor customer service. Stay away - there are much more professional places for you to spend their money.

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Charles Patrick
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Nov 26, 2007 5:22 pm EST

The Brick as the absolute worst customer service I've ever encountered. Manager in the Belleville Brick actually hung up on me. They sold me a fridge on May of 2002 and told us at that time that the warranty was in addition to the manufacturers warranty so 5 years plus 1 year for a total of one year. Now I have this piece of junk $1,000.00 maytag fridge that won't work at all and no warranty because they said the warranty is only good for 5 years and not the 6 years that they told me it was good for. I called there in the morning and was promised a call back by 2 different sales people and never received any calls from anyone at the Brick. When I called back and got Kent, the mgr, I was told that they would do nothing and he hung up on me.

ComplaintsBoard
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12:00 am EDT

The Brick delivery of defective furniture

In June of '05 i purchased an entertainment wall unit off The Brick.com To be told that my delivery would be between 6 to 8 weeks. Finally just after the 12 week mark i received my furniture, Only to find that parts of it were glued together crooked and the towers were scratched. I phoned the internet sales Department to be told that a technician would have to come out. A technician came a few days later only to tell me that i would need to have the item replaced, which i told them already thatssssssss i wouldn't except anything other then a new unit. The internet Department said it would be another 6 to 8 weeks for another one to be shipped out. I told them that i was told that before and it ended up being 12 weeks and that i wanted my TV off the floor by Christmas. So i said i would go into the Langley brick store and exchange what i had purchased for something that was in stock. I went to the store and picked a unit off of the floor that i was told was in stock. I also purchased a video camera that day. When completing my invoicing i was told that they would give me my video camera at 12 months no interest to run with my entertainment unit as well as $125.oo off the price of the unit. This was supposed to be my compensation for the hassle i had. Upon the arrival of my new unit, they had now shipped me the totally wrong unit from which i went into the store and picked out. I was then told that the unit was not all instock and that i would have to wait for about another month. It is now November and I really wanted my TV off the floor by Christmas so i asked for the floor model temporarily so that i could finally have a complete unit. Even though i was settling for something i wasn't crazy about. ( my mistake ). I never did recieve a brand new base for my TV to sit on. After 3 months of receiving our statements for our Brick card the forth month we noticed that they had started charging interest on our camera we bought. We phoned HSBC finance and they told us we would have to go into the Brick to have it straightened out. We went to the Brick and the girl behind the desk faxed a piece of paper off to HSBC Finance. The next bill that came again had interest charged on it, we then contacted the brick again and were told to make the minimum payment because sometimes it takes a billing cycle for the changes to apply. The following month the same thing..interest. Again we visited the store again the girl faxed off a piece of paper. The next month the same thing, the interest was never taken off. We paid on the account for a few months and then decided it would be in our best interest to pay off the card as this problem was obviously not going to be taken care of. On January 30th we went into the Brick and paid our account in full with a cheque. The following month we received a bill from HSBC Finance with a $0 Balance and then HSBC bill collectors started phoning my house asking for late payment. Everytime they phoned i told them that the account had been paid in full. My response was "oh i see it now" Sorry for bothering you. This problem continued to happen for weeks. Till finally one Saturday i received not kidding 5 phone calls from HSBC Finance before 12 noon. I then phoned the Brick and asked them if they could phone HSBC finance and have them stop phoning and harassing me as i had paid the account in there store and they should have a record of it. I also at this time put in a call to the regional manager of the Brick, when she phoned back a week later her response to my complaint was that i have been compensated enough. I explained to her that i was not asking for compensation but that an apology would be nice, and that it would benefit the Brick to make sure this doesn't happen to the next person. Then during a visit to the Brick with my paper work I was then told nearly two months later through emails that the Brick had with HSBC finance in regards to my account that my cheque was stale dated and could not be cashed. Even though there was a photocopy of the cheque sent to the Brick and it looked perfectly right. I then told the brick that i wanted my cheque back if it wasn't going to be cashed and i would give them another one. I was told i would have to get it from HSBC finance. They would not give it to me. I had to put a stop payment on the cheque. And issue another one. To this day nobody other then a bill collector has ever called my house from HSBC finance to give me a explanation as to what happened with my cheque... As for the Brick i have nothing good to say about them and i will never shop there again!

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Buvoc
Taber, CA
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Dec 29, 2013 8:18 pm EST

I have nothing good to say about the Brick, we have 5 year warranty on everything we bought, first it took us forever to get our stuff initially, we had some stuff break which is understandable which is why we wanted the warranty, but first after I called the initial warranty number, it took a couple weeks to get back to us after the initial call, they said it would take three days. Finally got back us we sent some pictures, and they are going to replace the stuff that broke on us. Second problem was the Brick in Lethbridge, a terrible store to deal with. They called for our delivery, and gave us the time period when they would show up. They said they would call give us 20 minutes warning. They called, and I missed the call, called back within 5-10 minutes, and said they could not deliver today, and never even showed up at the house ! After we took everything apart, to help with taking the old stuff out. I complained the next day, and they sent out one delivery guy which I had to help bring in the stuff, only to unpack it and it was damaged. He also was taking apart my mirror which was in good condition, and put a scratch in that, and damaging my wall. I called to complain and they said a manager would get back to us, this has been three weeks, no one has contacted us. I also emailed the pictures of the damage to the initial warranty girl in Edmonton Kristen Ball who helped me initially and it has been three weeks no response, I have also called her and left messeges and no call back. No one has contacted me if they are bringing out a new dresser, or going to fix the damage on my wall or if they are going to replace my mirror that was damaged by the delivery guy ! WORST customer service ! Never will buy anything with the Brick after this experience !

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TGW BRICK WARRANTYS
Hamilton, CA
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Dec 16, 2013 11:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WOW
I JUST POSTED 5 MIN AGO . this site works
Renne just called back and gave me 1000 inshore credit for my problems !
WOW
TGW WARRANTY AT THE BRICK

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TGW BRICK WARRANTYS
Hamilton, CA
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Dec 16, 2013 11:08 am EST
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TgW HANDLE THE BRICK warranties
they are a part of the brick and don't back anything, i have a warrantee issue with my couch and sale guy told me same BULL everything covered, THEN they come take pictures and tec tells me it is a bad design and factory warranty will cover it, then i get a call from RENNE from head office saying they don't cover all that i was told at time of purchase [protected] her head office number, they told me they would cover only the lifts on my unit but not were seems are coming apart from what their tec said bad design, THEN I COMPLAINED TO HER AND SHE SAID SHE WILL LOOK INTO IT . I GOT A CALL BACK IN 5 MIN saying now they will not cover anything at all and will give me 300 in store credit . i told i will not ever buy from THE BRICK AGAIN . i asked for their OBUDSMAN number and yet to here . THESE PEOPLE ALL WORK together / again RENNE at the brick [protected] she said she feels bad how they turned on me . STAY AWAY FROM THE BRICK TERRIBLE COMPANY

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Leons
Peterborough, CA
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Jan 27, 2012 9:04 pm EST

SHAWN B - your a piece of piss where do you get your numbers from you think every store makes a mill a month put your crack pipe down you think only 4 people are pissed pull your head out of your ### You must work there and have clearly never purchased any ### from the Brick. I could write a book " Nightmares at the Brick". I am on my 4th couch, 3 piece set and STILL going! I have been insulted, lied to and overcharged. Id like to know where you live, underneath a rock in the Yukon?! Wake up and smell the coffee. Its obvious you have no friends because you would of heard of this ### before, from the Brick Customers. I hope you buy something from the Brick, you ###. Then you ll know what were talking about. Till then, f*** OFF you little maggot!

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BuyerBeAware
Tor, CA
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Jun 01, 2011 3:41 am EDT
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I got screwed on a delivery today and just read all of these comments. I'm planning on canceling what was purchased last week and will take my business elsewhere. Thank you everyone for the heads up!

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Patsyscloud
Toronto, CA
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Jan 17, 2011 4:31 pm EST

I have a problem with the Brick too. I have a 5yr warrenty on my recliner couch. After one yr of use the one recliner was locking. Three times a tech came to take pics. What the hec. Finally they took it away and repaired it. Now I can't close the recliner at all. They keep making excuses. The part is coming from China. It has been a month and a half since they told me that. I'm still waiting. This has been going on since May 2010. Like wake up Brick. Your not good to your customers. It seems once they have your money they don't want to do anything. I will take them to small claims court if action is not taken soon.

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Unsatisfied with bricks
toronto, CA
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Jan 17, 2011 12:10 am EST

Shawn, off all the reviews including these four I have ever read regarding Bricks I have yet to see anyone having a positive experience. I have just purchased from Bricks and living through a nightmare trying to resolve all their mistakes. All my friends and colleagues who have purchased from Bricks share the same experience. Bricks may be big now but if they don't get their acts together, with enough unsatisfactory customers they will go down. You obviously work for Bricks but when they go down I hope you go down with them for your foul attitude.

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Shawn B
North Vancouver, CA
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Aug 11, 2010 10:37 pm EDT

You guys are a bunch of [censor]ing idiots. I know for a fact that they have well over 200 locations in Canada, and common sense says each store MUST do well over $1, 000, 000 every month. So we are looking at $12, 000, 000/year per store, so that goes up to 240, 000, 000 a year in business, and you expect them to be 100% perfect and have EVERY single piece they carry in stock? and of course there is no business in this world that can have 100% of their customers satisfied. If you use your brain then you will know that for the volume they do, they are doing an AMAZING JOB! It's very embarrassing that you think you have a valid point when they are doing well over 240, 000, 000 a year in business and there is only 4 complaints in this forum. I know for idiots like you 4 its hard, but if you get somebody to help you think, then you'll know that they are doing GOOD!

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calgarcia66
Calgary, CA
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Feb 24, 2010 11:39 am EST

I recently bought 2 couches from the brick in NE Calgary, and I have to say that I was extremely disappointed with the service I received. From the moment I walked into the store, I was followed and harassed by the sales staff... I realize that they are commission based, however literally following 10 feet behind me for more than 30 minutes after I specifically said that I was only browsing is unprofessional and extremely rude. That was only half of the problem, I ended up buying a couch and love seat, and the love seat was not in stock... no problem these things happen. BUT! As the delivery date came for the love seat to arrive, the service became increasing horrendous. I was booked for a delivery between 9-11am, which I stayed home from work so I would be able to let the delivery guys into my home... they didn't show up or call within the delivery window. When I called the store I was told that my move was delayed and that the representative I was on the phone with, would call the drivers and get an eta, AND ask them to call me...

To make this long story short, I waited 13 hours with no reply from either the telephone staff or the delivery personnel. They showed up at 10:30pm with the only phone call coming at 10:00 pm to say they were on the way. When they finally arrived they stunk of weed and were obviously stoned, they said my delivery had to be bumped from the first of the day to the last of the day because the second move they had booked had filled up they're truck... Does this make sense to you? How do I go from first to last because the 2nd delivery had a lot of furniture? Especially without a phone call! I ended up missing a whole day of work and received not a single call from the drivers or manager. The management really pissed me off too, because when I called to speak with someone, I was told they weren't in and to leave a message, which I did. I called again the next day with the same response. Finally I was told on the 3rd day of calling that a manager was given my message and to expect a call right away... It has been 3 weeks and I haven't received a call, apology or any other form of recognition of the mistakes made by the company.

I would recommend that all consumers buy furniture, appliances and TV's from any other company! I will never buy from the brick again and will proactively discourage others from buying from them as well.

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angrycustome
,,,, CA
Send a message
Oct 03, 2009 6:02 pm EDT

The Brick ripped me off almost 200$.They made a mistake when typing in the amount of money i gave them and when I went to pick up my TV (which was supposed to be delivered, but after waiting for a month and they screwed up on the delivery I went to get it because they lied to me the whole time about when it was going to be here and i wasn't going to trust them to deliver it). The Tv first wouldn't fit in my car and i went to the front and the owner was there and being an ### to me (I am 8 months pregnant btw). Made me pay 200$ more to get my things because he said I needed to bring my receipt with me to indicate that I had paid for my purchase and if I didn't give him the money to forget about taking my 1500$ cash purchase home with me. Can you believe that? He was such a rude pig and was laughing in my face and cracking jokes because I live almost 2 hours away from there. Saying how city people aren't used to it but since I live in a remote place I should shut up. Now I have to go back there to get my 200$ that they stole from me because my recepit did indicate I paid in full and the right amount. The way they treat their customers should push away clientele. All they have is a bunch of excuses and the worst service i have ever had in my life. I am planning on going back there in a few days with my receipt to get my 200$ back and I'm going to make him shut up and give me compensation for all the trouble I had. I finaly had to take the plasma tv out of the box to bring home on an almost 2 hour drive, almost breaking it. Don't ever buy from there. It'll teach me to pay for something before I get it!

ComplaintsBoard
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12:00 am EDT

The Brick payment protection plan is a rip off!

I purchased a bed 06/06/2006. Return it 6 months latter for a new one. Then I received a bill charging me $ 623.00 for payment protections. I had no knowledge of this, when I returned the first bed. The sale lady asked me to sign two times, not know about the payment protection plan, I sign up for. This is fraud to me. I have wrote and call over 10 times, and was told thats to bad, you should read what you sign.

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haushinka
CA
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Oct 20, 2009 10:12 am EDT

This was added to my bills even though I never signed for it. I had to go into the store and speak to them and ask for a copy of my original contract where they realized that I did not sign and after pursuing they refunded all my money.

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Sarah123
Prince George, CA
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Aug 01, 2009 9:37 pm EDT

In response to your complaint about the “Payment Protection Plan” please be aware that this would NOT be added to your bill if you HADNT signed for it. If you go into a brick store they are able to print out your original credit application and show you the SIGNED COPY with YOUR signature. If you would like this to be cancelled simply go into the nearest Brick loaction, fill out a small form, and it will be cancelled THAT DAY.

Dont blame others because of your inability to ask questions about the papers you are signing.

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JEremy Savoie
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Jan 26, 2008 8:43 am EST

I was posed this same issue. at time of purchase I read what i was signing, if you would have done so you would know why your havethe payment protection plan. This is not fraud as the information was clearly displayed infront of you

I asked about this when i signed it. the sales person explainedto me that i get one month free and afterwards it was the stadard fee.

He explained to me that i simply had to call city financial to cancel it once i received my first bill. sounded simple enoug hto me. I did so and the problem never became an issue

Fraud...NO
Example of someone not reading before they sign...YES

ComplaintsBoard
R
12:00 am EST

The Brick crappy quality furniture

A copy of email to the brick:

The brick
[protected] avenue
Edmonton, ab t5m 3s2
Fax: [protected]
[protected]@thebrick.com

Dear mr. vice president,

Hello there. my name is roslyn allen. I recently purchased nearly $4000 worth of furniture from the brick – a couch set and a desk with hutch.

I am writing to express my extreme displeasure at the quality of the desk. I purchased it less than six months ago, however, the hutch portion of the desk is already bowing significantly and the veneer on the desk surface is wearing away.

As you can imagine this is extremely unpleasant to look at, considering I purchased the desk set less than six months ago. when I spend $500 on a desk set I expect considerably better quality than what I have received from your company.

I have contacted your customer service at the store where I purchased it and was extremely unhappy with the service I received from the north vancouver park royal store as well. the technician who came by my home said that the hutch was indeed “bowing” and suggested that I put a “leg” under the hutch to support it and prevent further bowing. as you can imagine, this would significantly impact the overall aesthetic of the desk and is not something I would consider to be an acceptable solution to what is obviously shoddy product manufacturing on the part of your suppliers.

He then told me to contact the store directly to find out what they would “do about it.”

Upon calling the park royal store I told the customer service agent about the service technician’s direction to me to call the store and what the nature of my call was. he looked over the technician’s report on the phone and told me it was ‘unreadable’ and that he would have his manager call me back after she had read it over and contacted the technician to clarify his comments. I asked him to please ensure that his manager would call me back as I am an extremely busy lady and I didn’t want to have to call again. he assured me that his manager was “on top of that stuff” and that I would receive a call the very next day.

After over a week had gone by with no return phone call I once again called the store, this time in much poorer spirits. the manager still had not gotten a hold of the technician in question. it was then that I expressed my extreme displeasure with her and the lackadaisical approach that they were showing towards customer service. I let her know that I would be forwarding a formal letter of complaint to head office about my experience with the brick.

At this point she offered to bypass the technician’s report and ship me a new hutch for the desk free of charge, which I accepted as a temporary remedy to what I see as a much larger problem. I have not yet taken delivery of this replacement hutch as I see the proper remedy to this dilemma as the following.

I do not want a replacement of the hutch as the next one I receive is sure to do the same thing as this one, due, as I said, to the shoddy manufacturing of this product which is certainly not cheap to purchase. I do not consider a $500 investment in a piece of furniture for my home to be a small affair and I do demand better quality than what I have received from your store. and - I do not want the desk without the hutch – that was why I purchased it in the first place and spent nearly $500 on the set.

I would like my money refunded and my brick card credited for this faulty product that I have received. your people are more than welcome to come and pick it up at any time. this way you can examine for yourself the faults in the quality of the products you are selling, and hopefully ensure this doesn’t happen again to another customer.

I look forward to your prompt response to this matter.

Sincerely,

Roslyn allen

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Amnon
CA
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Jan 14, 2019 11:08 pm EST

Never buy from the Brick

I bought a set of dining table and 6 chairs

They delivered it to me 2 weeks later and all were defeated.
I called them 2 minutes after the delivery guys left and they said they come like that and you have no choice.
I took them to the store I delivered them to the store and they were extremely rude to me and my wife. The place is in Hunt Club Ottawa
90 % of the staff are from Middle East and they started speaking bad a bout us in their language one from the customer asked them to stop, he said if they do not understand your language that does not mean you can insult them.
I will never go back again and all my friends as well the brick is the worst
Do not believe them do not buy from them

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Moaledj
US
Send a message
Feb 13, 2017 3:52 pm EST

Ipaid10000.00 $ for complet set of furniture and i have full coverage of warranty for 5 years the bottem of sofa cushion is teard off one of the arm chair cushion is loss I called the brick after sail service in lougheed hwy coquilam bc after two weeks they someone to look at it after taking picture the guy said we will send someone for fixing after 25 days with more than 10 phone call for follow up they said they will send someone in next 10 days to pickup the sofa and armchair for fixing nobody show off sofar. I made big mistake for shopping from briks the quality is very cheep and bad 'and never seen such a worse and garbage after sail service in my entire life. I bought all the set in 2014 Ph [protected]

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Unsatisfied with bricks
toronto, CA
Send a message
Jan 16, 2011 11:58 pm EST

On December 30th, 2010 I have placed an order for a bed with storage and pillows. After four screw ups on delivery and return (product was either damaged or wrong product was delivered each time) Bricks is now telling me I owe them $800 more then what I have purchased. They have added numerous things on my order that's not even on my bill which they have printed out for me. But apparently it's on their system and it's finalized so now I have to pay. I cannot believe the horror they are putting me though and making it worse and worse each time. How can a company this big screw up so bad over and over again. I was beginning to think they were doing it on purpose but after reading all the nasty reviews it seems like choosing Bricks Furniture was ONE BIG MISTAKE! Never again!

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boby45
Waterloo, CA
Send a message
Aug 04, 2010 5:34 pm EDT

Who the hell thinks they can clean microsued! you cant even cleane real sued! lol, and who pays 500 bucks for a particle board (or MDF) desk! let alone complains about the quality after they realize its crap? and who the hell buys a sofa set without sitting in it first? Instead of having a technician check your items have a psychologist check your head!
If you can afford to buy garbage from the brick, you can afford to buy quality somewhere else. Your problem is recognizing it. I bet you would try and return ice cream if it melted.

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LYNN
Send a message
Oct 28, 2008 11:34 am EDT

I purchased a sofa and chair set from the United furniture which is The brick warehouse. I called beacuse the sofa is so uncomfortable we can't sit on it. I aclled within 7 days and told them I want to return it an dfind sonething else.They told Me I cannot as it has left the warehouse alreay.I said I haven't even had ait a week already, They said they will send a technian over to my house to take a look at it. They ay I see it I haven't sat on it and I am not happy with my product I should be able to return it. Lynn

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Nathan
Send a message
May 06, 2008 11:25 am EDT

please keep in mind that 500 does not get you anything in todays day and age. Give you head a shake, if you wanted something that would hold up better then maybe you should have looked at something that was not made or particle board and purchced something a bit more money but better quality.

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ja
Send a message
Apr 24, 2008 2:45 pm EDT

I can not believe this to be true, , i have e purchased many times from the brick, and on every purchase i made everything came in excellent condition (to the exception of one occasion). I am a long time customer of the brick and United Furniture Warehouse they have done nothing but help with all my furniture needs. When i did have a problem with them i was pleased to have a solution within minutes and new product had arrived in my home within 2 days! Of course i do understand bad experiences may cause stress, but don't let one bad experience bring you dow try twice! and if you still see the same result, judge them then.

I hope all is well now with your furniture.

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nicole Hanson
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Jan 03, 2008 1:23 pm EST

Hi i too purchased a complete set of microsuede furniture from the brick in regina,sask. i also bought the 5 year full blanket coverage warranty, the guy at the time told me it would be the best thing to do as it "COVERS EVERYTHING" from stains to rips, ect/ ya right, i got a stain on my love seat and being chocolate microsuede the color would fade if i cleaned it, they had givin a cleaning kit the day of the purchase. Ya can't use it on microsuede, nice. So i took ot back to the store and they refused to give me the proper stuff. So now i don't know what to do. on top of it all our bills don't add up to our reciepts. So i do agree that the brick is crap and something needs to be done.

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Gail Dawson
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Oct 23, 2007 8:36 pm EDT

Did you go to Claims Court? Have you been compensated?

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Randy D.
Send a message
Mar 29, 2007 5:50 am EDT

Originally we purchased a dining room set from The Brick in Hamilton. We also purchased the extended warranty. We have since moved and are now dealing with the Brick store in Peterborough. I have recently cc'd my emails to the eastern and western vp's but they have not responded or at least have not identified themselves in a response.

We have had considerable difficulty with the chairs to the dining set as they repeatedly fall apart. They have been repaired many times, some times on site other times we have gone without them during the repair process. Yet they continue to fall apart. As a solution the four side chairs were all replaced, the stain on some was not a good match to the rest of the set but we accepted that. Yet these chairs continue to fall apart. The one arm chair has needed repair for approximately a year but no repair has been done. The more recent solution from the manager at the Peterborough Brick is to give me a store credit for the chairs, but only the chairs. I suggested that a credit for the set would be a better solution as I did not purchase a set with mismatching chairs. He has stated that they will not give us a credit for the set. It appears taking responsibility for selling sub par merchandise is a problem for the Brick and they would prefer that the customer accept the brunt of the responsibility, a buyer beware mentality. This sub par merchandise has burdened my family for years simply because the Brick will not accept responsibility for selling this poorly made product. I feel my family and myself have dealt in good faith, we have accepted repeated attempts at repair only to have the chairs continue to fall apart, we have accepted chairs that did not completely match the stain of the rest of the set, only to have them continue to need repair, we have accepted times without some of the chairs, only to have them continue to fall apart. I feel asking us to accept our money back for the chairs only and expecting us to attempt to find an acceptable mismatched chair for the rest of the set, is delinquent of the Brick's responsibilities in this situation.

ComplaintsBoard
Z
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Brick delivery/product/personnel - one big problem!

The following correspondence was sent to the recipients aug 25 and I still have yet to receive a reply. Think twice before you buy from the brick!

Sent to: [protected]@thebrick.com and the regional vice president, west at the brick head office

I am forwarding to you all correspondence sent to various departments over the last couple of days and I have yet to receive a reply.in addition I placed numerous calls to your customer service department on monday aug 28 only to be given the run around. I am truly and utterly dismayed by what has happened since purchasing these appliances.

Please contact me as soon as possible.
Thank you

Aug 28/06
Re: appliances

Dear madam or sir,

Honestly I don't even know what to say. I cannot believe what happened today. I was contacted by your customer service department yesterday and told that the damaged appliances could be exchanged today (Around 2:30 pm) for new ones and asked if that would be okay. I said yes that would be fine. I was also assured by the manager that the replacements had been inspected and would be delivered in perfect condition. So I took more time off from work so I could be home receive them, and ended up waiting until 5:30. When they finally showed up, the delivery people were instructed to deliver the appliances to the entrance at the side of the building; which they refused to do, and during the exchange damaged another wall and my brand new floor, not to mention the appliances were exchanged for another set which are worse than the ones before (Scratches on plastic and crisper drawers, paint scraped off of metal shelf supports, nothing was sealed in plastic, ie: freezer shelf, ice cube trays, door compartments, dairy compartment cover, manuals and documents were just thrown in the meat tray). I am thoroughly and truly at my wits end! I have had nothing but hassles since aug 16. Yet through it all I have remained calm, been more than reasonable, and patient and have not even so much as raised my voice once with any of your staff however enough is enough and I have had quite enough.

Please contact me immediately so as we can get this matter resolved.

Sincerely

Please contact me as soon as possible
Thank you.
Sincerely,
Lenore l

I purchased 3 appliances from the brick [protected] st edmonton, ab) on aug 16/06, and since have had nothing but problems with your staff; including management, delivery personnel, sales reps, etc. For the sake of brevity I will not get into everything now; however the following should give you some idea as to what I have been going through with your establishment since my time of purchase:
* misinformation received from sales rep. Regarding purchase
Price, delivery, and pressure to purchase extended warranty.
* numerous phone calls made to and messages left for: fleet
Supervisors, customer service reps, and no calls returned
* no phone call received the morning of scheduled day of removal
Giving estimated time of arrival of workers removing old appliances.
* damage to condominium suite when old appliances were removed.
* unacceptable behavior of delivery/removal personnel.
1. Workers entered suite without knocking,
2. Cut hoses on appliance without permission.
3. Rude verbal remarks
* wrong address for delivery of appliances
* new appliances received (Damaged)
* exchange date and time scheduled and then rescheduled 5 times, then cancelled. Replacement appliances received dented and scratched, (Delivery drivers didn’t even bother to take them off the truck). The list goes on. I am extremely displeased and would appreciate it if someone would contact me immediately regarding these matters.

Sincerely,
Lenore l

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Crooked cabin
US
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Oct 22, 2018 10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I recently purchased $12, 000 in appliances from the Brick in Vernon B.C.. Everything went fine until we were told becacause we live 10 minutes away from there cut off area for placing appliances in the correct spot or removing the cardboard from the appliances, so they leave this up to my wife and I who are seniors.We find this appalling!We will never buy another thing from the Brick and make sure that no one else does that we know.By the way we live in a small community where we know a lot of people.Very poor customer service.

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nibuvarguise
US
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Nov 15, 2011 6:55 pm EST

I bought 2 twin beds for my children. within a month there was a manufacturing fault - a big crack on the headboard. now when i asked the customer service to change both the bed since it is dangerous for my children, they refused even though i was ready to pay the difference.
what a crappy customer service- that too from BRICK. i am disaappointed.

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Dave Logan
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Jul 28, 2007 12:00 am EDT

My son just purchased a big screen TV at the Brick in Stratford On. and while loading it the saleslady said he could have the stand for $149.oo, so we went back later and my wife went in while I waited outside at the loading dock. The lady denied saying this and they sold my wife a $200.oo unit. I went in and got no satisfaction, she lied, there was a witness.

Regards,
Dave Logan.

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booter316
Peterborough, CA
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Apr 11, 2011 11:03 pm EDT

went into buy washer and dryer that was on sale as well as a 50" flat screen was told the sale was on for a week went back a day later sale was over and they had no stock left. Next week another flyer same thing another week another flyer same thing go figure lure people in the store for nothing

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Big son
Hawkesbury, CA
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Mar 17, 2015 11:05 am EDT

I had bought a very expensive bed from the brick was told it would be set up,
Did not happen when I got home it was piled up agains the wall, their was damage to the box Spring Had to change it, Than we wanted to exchange the bed, when they delivered the new one the delivery men walked all throw the house with their snowy dirty boots on .
Had trouble getting the bed up stairs they got mad and when they got it close to the top throw it over the railing and smashed my cloths rank, So I sent a email to the store of the smashed cloths rack and she told me that they would refund $5.75 for $40 plus dollar rack& I could Duck Tape it back together, & have a good day!

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unknown456
sdsdf, CA
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Feb 25, 2010 5:09 pm EST

unhappy

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JesusRuiz
Calgary, CA
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May 14, 2014 6:59 pm EDT

THE BRICK IS THE WORST STORE TO BUY FURNITURE EVER

THEIR CREDIT CARD IS A BIG SCAM DO NOT GET THE CREDIT CARD ! IM A REAL PERSON MY EMAIL IS we_are_working@hotmail.com

They offer me 3 months no interest they add the insurance out authorization I have been paying A LOT OF MONEY and I havent even receive my furniture if i decide to cancel the order i will be 500 dollar down and furniture !

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fred @ Toronto
Toronto, CA
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Apr 09, 2014 10:30 pm EDT

I agree with the above comment.
The Brick has terrible and rude delivery staff in Toronto. Bunch of idiots hired as delivery staff which seems to enjoy watching customers suffer when they don't deliver the items.
To this day I have never seen or heard such a rude staff in any company like The Brick delivery guys in Toronto.
I won't even think stepping into The Brick store again.

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Sam111111
Regina, CA
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Jan 05, 2014 9:28 pm EST

I would suggest no one should buy any product from Brick. They have very poor quality products, things fall apart / come off, missing things from the product and their customer serive is horrible. If we go to the store, it looks nice but those products are non refundable even though it's their fault. THEY DO NOT CARE AND THEY SELL CRAP! We had looked up their store before we took the big loss! We purchased a table and chairs set from Brick this christmas. Our set had arrived in boxes and had to be put together.The pieces did not all fit together well and left gaps at the back and sides of the chairs. One part of the table came off as they fixed it together with gluee, the screws are missing and there is no hole for assembling the table. Also 2 of 4 chairs were missing in the delivery. Also we ordered a bed frame and the frames did not fit all and when we called customer service, they told us they cannot credit the money as we opened the box. How would we know about the product if we don't open it. They advised us that they can get the product back from us but won't refund the money. DO NOT BUY FROM THERE UNLESS YOU WANT NO CUSTOMER SERICE AND ### FURNTIURE.

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fgdknbknnb
CA
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Feb 24, 2012 10:04 pm EST

i have never in my life experienced such bad customer service in my life! they lied to me saying i had a 5 year waranty, which i did infact pay for, then when something happened to my couches, suddenly there was no warranty... they are all liers! dont ever shop at the brick. and if you want to call and complain, just a heads up, they will constantly keep moving you on hold, enough to make you give up and hang up. it is all part of there plan!

Overview of The Brick complaint handling

The Brick reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Warranty was posted on Apr 27, 2025. The latest complaint Frustrating experience – poor product quality & no accountability was resolved on Apr 11, 2025. The Brick has an average consumer rating of 2 stars from 1350 reviews. The Brick has resolved 422 complaints.
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The Brick Category
The Brick is ranked 225 among 371 companies in the Furniture Stores category

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