It was my first purchse from The Brick and the last.
1st they made me wait for the deiveries for two days and did not show up. Both days i took days off form work and did not receive my calls.
2nd the mastress they sent was defefctive and i requested reslection within 3months of the warrenty. They said they have to send in the tech before they let me reselect. I asked them what if this process take longer and i am over my warranty period, the agent was ike we look at the date eof the complaint so i waited for tech to come. Tech said he will get back to me in 2days but he never called me back. I called brick back they said they are waiting on manfacturer which i did not understand why becuase i was still with in my 3months of reslection.
So i call them after two weeks asking for the updates they tell me I can not do exchange now becuase 3months are over.
First they tell me to wait then they refuse.
I purchased a washer and dryer from The Brick Warehouse and was told that they would take away my old one for...
Purchased a moffat washer and dryer invoice #031494k0089001 the items were not in stock. I kept calling to find out when they would be ready; customer service informed me to check back within a couple weeks. I received a call; but I was going away so I asked her if it is ok to have them picked up within 3 weeks. She adviced me it would be no problem. I didnot hear from the brick within that time so I decided to call and see if I can have my washer and dryer delivered upon me paying the balance owing. At that time after over 1 hour wait on the phone from going back and forth I was told that the invoice is cancelled.
I was rather disappointed to hear that. I told her that I need my washer and dryer that I paid down on. I didnot receive no calls re: order cancelled. The customer service rep contacted a Roy Morgan who decided to assist in this matter. Mr. Morgan asked me to come and see him at William Kitchen Drive Brick store and they will work out something for me to get the appliances without any more money to be paid. I insisted on that because this was no fault on my part. Upon arriving at the store a second invoice was made for me with a substitute without my knowledge. It was a BBXR473EH which happens also not to be in stock. The supervisor Duane was not able to accomodate after spending about 2hrs in the store. He told me that I need to pay over $100.00 to get another dryer. Can you please assist me on this matter. I have purchased many items from the brick in the past; my son also worked for the brick through an agency that shows you how much I value you the brick. Look forward to hearing from you in the near future.
I bought a brada fridge from the brick and have had the worst service i have ever had in my life, the fridge...
We bought an LG Plasma tv at the brick 2 years ago and have had problems with it ever since. The warranty company had a repair man come out at least 4 times, then finally in January they picked it up and took it to be repaired (although they had already repaired this same part and it never fixed the problem). A few weeks later they came back with the t.v and when the drivers unwrapped it, it had been smashed ! They put it back on the truck saying they would have to replace it. After a week of calling The Brick (who after smashing our TV didn't even have the decency to phone us !), and the warranty company (who said there was nothing they could do), they finally told us it was decided it was cosmetic damage only and that it would be repaired and returned. After waiting a month for the repair, a few days before it was due back my husband calls only to be told that the parts are on back order and they are not sure when we will see our t.v !!!
The Brick has absolutely dispicable customer service and they don't deserve to be in business. Also, LG's are great t.v's but if you ever have a problem, you will be sorry you bought an LG. Warranty company is absolutely terrible to deal with.
my 1st letter was e.mail to [protected]@the brick.com on Feb 1st 2009. it was acknowledged indicating result...
My husband and I bought a couch from the brick back in November. We purchased it AS IS, it was supposed to be...
I purchased what was represented by The Brick (Canada) as a leather sectional set (ZENNAH2PK). I was looking...
I bought a HD 32 inch TV two days ago from The Brick. When I was purchasing it, the salesman did not mention...
The Brick will ignore your complaints unless you do one of the following. File your complaints so that it ACTUALLY matters:
1. File a complaint with the Canadian Consumer Protection Branch (http://www.gov.on.ca/mgs/en/ConsProt/STEL02_168949.html)
2. File a complinat with the Better Business Bureau
(http://www.ccbbb.ca/). There's a 'complain' option at the top of the page
I purchased, from the Scaborough SuperStore, a living-room set (Sales Order Number [protected]). I paid $1200...
We prchased a 3000 dollar bedroom suite, the delivered product was all smashed, sent them pictures they said they would replace this junk, they delivered (sic) new stuff today in worse shape than the last admitted the dresser had fallen over, but they still brought it. Called Peace River asked for manager said he wasnt in and would get back to me this has been going on six weeks now
I bought a $ 100 "Ergo" pillow at the Brick which unfortunately caused neckpain. I tried to return the pillow...
I don't wish to go into a long drawn out explaination of our treatment while dealing with your store in...
My problems go back as far as May, 1999 when we caught our local Brick false advertising. Well we still ended up purchasing about $16, 000 worth of merchandise from 5 appliances, two living room suites with matching end tables and coffee table also a complete bedroom suite. I asked for morning delivery as we also had a moving truck coming and they said it wouldn't be a problem because most of our items would take up a lot of space on truck etc. Well morning delivery turned into late afternoon(4;30). When they did arrive some of my items were discontinued, they gave my bedroom suite to someone else, they damaged my sliding doors, and my one living room suite was to be delivered in 2 months. We called the store and they apologized for all the errors well it didn't end there.
My $2, 500 fridge stopped working, repair came and fixed it and then pointed out the huge cracks in the back of my fridge. We had to have it replaced. No problem. Replaced with the same make, I was happy. Then 2 yrs later, while still under the Brick's warranty, it stopped working and guess what cracks again. The store said they'd replace it but at a lower price because that model was now a $1, 000 cheaper. We weren't pleased but were told that we MUST take one off the floor. We tried arguing but got no where. We picked a model and had it delivered. Well its been 3 yrs (had to repurchase a new 5 yr inhome guarantee) and this fridge started to leak. We called for repair and the guy told us it was just the connections. We tried telling him it wasn't. (that was Sept 15, 2008) Well after he left it started leaking again, he returned the following week and was dumbfounded at what it might be. We (ourselves) disconnected the water at the sink, we thought no water no leak. Well it still leaks. Parts were ordered and they won't arrive for two months or so, because all the components must be replaced. My fridge still leaks and now has caused damage too my ceramic floor. We had the insurance company in and they quoted $5, 000 damage because the whole kitchen floor must be replaced and water has also damaged the bottom of my cupboards.
I have too have a fridge to keep my food cold, yet they aren't concerned about the damage. My insurance company says I need to go after the Brick as well as Transglobal. I just want my floor replaced and too get a new fridge.
Why should I wait 2-3 months for repair on a leaking fridge that is going to cause damage, I'd replace it myself but why should I because I thought thats what the inhome coverage was for.
I've sent numerous emails and phone calls to have nothing returned back. Just don't know what my next step should be.
My Fiance and I bought a our first table and chair set from the brick one month before taking possession of our new home. At the time of purchase, we were told that they did not have any in stock but they would be getting a delivery at the end of the month and they would then call us to let us know. We mpved into our new place and never recieved a call, I then decided to call them myself. When I called, I was told that my order had been put on delay and she couldnt give me a date, but had promised me a call when it arrives. One more week goes by, we then go down to the store and find someone to help us. I see a lady sitting at a computer doing nothing so I explaine to her that I had paid for a five piece dinette set and was just wanting to know the status of my order. She comes back with " WELL you DIDNT order your table and chairs through ME! so there isnt anything I can do to help you... Its not like I can look in the computer and see your information! GO TO CUSTOMER SERVICE!" taken back by this we find someone else to help us, we were then told that our order would be in from the 7th-11th of this month and we would get a call. Here we are in our new home with no table for our first thanksgiving dinner with the family...very nice. As we expected, the 11th comes and goes without a call. By this point we have been without a table and chairs for a month and a half. This being the last straw we go down to speak to customer service for a third and final time. When asking the status of our order this time, we were told that it would be in sometime towards the end of this week to sometime next week.. she couldnt even give us a date!! that being said, we asked for our money back and went to another store and bought a beautiful table and chair set and we also were able to get some other things with the money we got back. The Brick has lost another two customers, I have yet to meet one person who has had a good experience shopping from there. My only question is.. how do they stay in business...
I purchased a lot of furniture from The Brick in October, 2007. None of it is up to the quality standards I...
I purchased a sofa set from the Brick in Richmond Hill, Ontario on August 27, 2008 and it was delivered a couple of days later. A week after receipt, I notice discoloration on one side of the sofa and called The Brick. They sent a tech guy who said that the discoloration could not be cleaned off and the sofa will have to be taken back to the shop and painted !. 4 weeks later nothing further has happened and The Brick customer service has not returned my calls !
I purchased a table and chair set from the
Brick Store in my town. I was shopping approximately 2/3 weeks later for a mattress and the same item was then on sale $250 less then my purchase price. At that time I did not mention this to the sales clerk as I was somewhat disgusted the item was signicantly less. After mentioning this to a friend of mine he informed me to contact the company as they do honour sale prices if it goes on sale within 30 days. Well I did, the clerk called me today and apparently the item is not on sale today and he will not honour the sale price. Needless to say, I am very disappointed first in the customer service and second that in such a small town this wouldn't be honoured. Also, our only shopping outlets in Drumheller are The Brick and Sears. I will gladly do ALL MY FUTURE SHOPPING AT SEARS AS MY BUSINESS IS OBVIOUSLY NOT APPRECIATED BY YOUR COMPANY.
Email sent to The Brick and the Better Business Bureau this morning:
I am so frustrated, I don't even know where to begin.
In August, my fiancé and I were very excited to purchase a bedroom set and range from you on a Brick Card (payments deferred for 8 months). The bedroom set was delivered without legs; and then the next day, a range with a broken element came. After a couple of weeks of calling the Deerfoot Meadows store EVERY DAY and never getting a call back (though we were always promised you would call back), eventually we were directed to your warehouse, where we waited for an hour and a half and still no one helped us. The next day, we went directly to the Deerfoot Meadows store where people actually had to talk to us, and a supervisor agreed that everything should be refunded because of our horrific experience.
I wish I could say that the terrible service ended there, it didn't. Getting your company to actually pick up the incomplete bedroom furniture and range proved to be just as frustrating. We booked the upcoming Saturday for the pick-up. That morning, a mover called to say he would arrive in the next couple of hours to pick up the bedroom set. When I asked about the range, he said he had no information on picking up the stove as well. He said he'd call the store to confirm and call us right back when he received clarification. Guess what?! He never did call back. We waited until noon, then called the store to ask if he'd been delayed. They told me that we were mistaken, that they were scheduled to pick up the furniture the following Saturday. When I told her that this made no sense as I had talked to the mover earlier that morning, she insisted that I was wrong. I got off the phone in disbelief. My fiancé called back and insisted that they look into the situation, and it turned out that the mover had rescheduled the delivery date and didn't call back to tell us. Sensing my fiancé's frustration, they reschedule the pickup for that Monday. My fiancé waited most of the day and no one showed up. He went into the store again, where he was told they were coming on Saturday. He spoke with Dawn and she was helpful, and made sure the furniture was picked up Tuesday morning.
Unfortunately, this is not the end of our story. We had planned out equal payments to pay-off the bedroom set before the eight months to avoid interest payments. As such, I made a $350 payment on August 27th (before the chaos, before knowing that dealing with your company would be pure hell). A few days after the movers picked up the furniture, our account read zero. The problem? Our $350 payment should be refunded! For the last couple of weeks, I've been calling The Brick's Financial services( [protected]), trying to get my money back. They kept telling me that it was under investigation and that I'd be contacted when a decision was made. Yesterday I received a message saying I should call them back, so this morning I did. They said I need to call Deerfoot Meadows store to ask about being refunded the Administration fees and Environmental fees (for the removal of our old stove). I totally understand that I need to pay the $25 Environmental Fee because we did receive that service. Other than that, we have received nothing but frustration and wasted time from your company, WHY WOULD WE PAY ADMINISTRATION FEES FOR SERVICE AND PRODUCTS WE DID NOT RECEIVE? As it stands, we have no products from the Brick, and we will NEVER shop there again, so we'll never need to use the Brick Card. In fact, we want it cancelled and destroyed. We want $325 refunded immediately (minus the $25 Environmental fee).
To be honest, I suspect that I will never receive a reply to this email as I've never received a call back from your store or reply to any emails. Your customer service is atrocious! I will be sure to let all of my friends and colleagues know how terrible our experience was.