The Brick
reviews and complaints

King and State denied my claim for 2 reasons that didn't make sense.
When I called I explained upfront that a technician came to look at a leak in the dishwasher and then left with the hose part. At this time I didn't know I had a warranty and called a local company. I told King and State that they were sketchy and I was taking them to court, and inquired on whether that would affect my warranty status.

I got an email response back from Shanice at King and State saying my claim was denied because there was no proof a technician had come to the house. They hadn't asked for any proof, in fact there was proof in the form of an invoice from their visit. I supplied that in images and their website address, resubmitted the question regarding the status of my warranty.

The issue with the dishwasher is this small piece of hose attached to the circulation pump. The hose attached to the circulation pump has no part number and ONLY comes as a unit with the circulation pump for $300.00 or so.

King and State says the don't replace hoses only manufacturing warranty repairs. I don't understand, how can you not call this a manufacturing defect. It only comes as a unit, so the defect happened during its manufacturing process.

I was at the Brick in Sunridge Way NE Calgary yesterday, June 25th to claim my warranty on a mattress. Victoria, the Customer Service Rep was very rude to me and inferred that I was lying to get the claim. Typing the entire story here isn't enough and I doubt that someone will read a long rant.
I am in need of a fair treatment from this store. No apologies were said the entire time I was there. I immediately chose a replacement mattress that I didn't even check to see if I really liked it because I wanted it done asap and leave the store. She made me feel like less of a person with the way she spoke. Other sales men and customers were hearing her giving instructions to Tarun saying "SHE ONLY NEEDS A RE-selection, THATS IT! THis will not go against you (referring to Tarun. But I don't know why she said this) SHE DIDNT EVEN BUY THE MATTRESS FROM OUR STORE. SO, JUST help her with the re-selection and THATS IT!" Yes she said that twice, "THATS IT!"
Review the claim, please. I would appreciate it if someone called me back about this coz, it's been a day and I can still hear how rudely Victoria spoke with me.
Claim LT 7740377.

Thank you.

Bought LG Washer on December 1, 2020 - 7 months ago. First service call to the Brick was placed BEFORE Xmas and guess what? THE DON'T SERVICE THE APPLIANCES THEY SELL...YOU NEED TO CONTACT MANUFACTURER AND WAIT 3 MONTHS TO GET A SERVICE CALL! Last week my new LG washer broke again leaking water and because The Brick does not service what they sell I have to wait almost ONE MONTH TO GET IT FIX...MARK MY WORDS NEVER AGAIN ...NEVER AGAIN WILL I PURCHASE SOMETHING AT THE BRICK. This was my FIRST AND MY LAST PURCHASE.

I do a laundry wash every two days...

desirable solution - The Brick to send a service guy to fix my washer asap
suzanne pepin carstairs alberta [protected]

The date of physical abuse was June 23rd at around 2pm. cameras have the footage plus I have a witness of the incident saying what happened on a recording. This is only to ask the result of where my proses claim 8 months ago that I had bought. Upon receiving the dishwasher on November 6 it has never worked. 8 Months of back and forth to end up physically attack in the store itself

I ordered a sofa and a matching sofa bed in Dec 2020 from the brick dundas location

In February i received the sofa and was told that the bed will arrive in March
Then March came, i had to follow up and was told it will come in April then June 24th and recently i called to check as i didn't get any calls for an update and was informed that it s on backorder and will arrive end or Aug or september

Now i am stuck with the matching sofa i received, they are not accepting returns

And i don't like to wait until september and can't get an alternative sofa bed as it has to be matching

Since April i have been trying to reach a manager to discuss the issue and find a solution, , never got a call back

I went to the store and requested an escalation
And i received a call today from a person who was very rude and not understanding and kept on saying we can't return the one the u already received, u have to choose something else or wait, its all due TO COVID

So is it fair to wait for a year to get what u paid for..

I didn't like how customer service is in that store, , they are handling the delay in a very irrespective way

Chair purchased in July 2020
Extended 5 yr warrantee also purchased
Invoice #0303159qgwr
Chair was for my husband who is in a seniors home
Chair broke leg making it unsafe and unusable in Dec 2020
Alternate chair ordered therafter
Additional$399.95 paid at that time
Was told it would be one month
Was at store today and was informed it would be Late July now for delivery
Paul Wright op manager was polite but firm and indicated no refund would be forthcoming.
He suggested we select on from the floor . When one was found he stated it too would be July before arrival
Complain to manager Rich Visi who also reiterated what Mr Wright had indicated. He suggested we either wait or pick one from inventory.
Had either mr Visi or Wright indicated the chair ordered was in I would no be doing this but this has gone on for 6 months now and is not even remotely amusing.

I am requesting a refund of funds spent.
Although I do not wish it, My next step will be to contact the better business bureau and the press..

Gloria Campbell

I have tried talking to the Orillia Store Brick to no help. Told I have to follow rules. I'm done following the rules. This is my 2nd fridge like this. It constantly freezes everything in my fridge and getting worse. I have pics to show. Crispers freezing inside been fixed 4 times first one now on 2nd call since February. On this fridge. Someone is going to get poisoned from contaminated food. No one wants to do anything except send service guy who is familiar with fridge and says it can't be fixed.
I want my money back.

Bought a 65 inch TV Sept 2019 & now all of a sudden it went black. Had the service guys come out & then said it was a faulty part & they would order it. That was a week ago & today I receive a call from the warranty company telling me that they can not get the part & offered me a $470.00 credit to the Brick. I paid $600.00 for the tv & $125.00 for the warranty. I was told when I bought the warranty that if anything went wrong they would replace my tv with another tv. That was not true. I have contacted King & State & all I get is the run around. Also have contacted the Brick Beacon Hill where I bought tv & girl hung up on me. Then contacted the head office & told had to contact the regional manager. Left message for him & it will be a few days. More run around. This has been going on for 3 weeks now & all we get is call this person, call this person, call this & on & on. Run around, run around. We have spent alot of money at the Brick & all we get is the run around. I want my money back & I will take my business else where.

Don't shop at the brick. They lock you into un communicated insurance scams. They will ruin your credit and time. Don't sign anything.

Order #: 0818955CIXC

I have been following up with the store (Newmarket, Ontario) where I purchased my sofa regarding my warranty claim request and no one is calling back or fixing my sofa. It has been over a month and I am still waiting for your team to fix it.

I really frustrated and annoyed by this whole process, I feel like I am defrauded and was tricked into buying this extended warranty. I have already served the consumer protection act notice to the concerned store from where I bought this sofa and I am serving it to your team as well. Failure to resolve my issue within 3 days will result in submitting a formal complaint to the court under the consumer protection act.

I ordered a fridge in early September 2020. I was told a six week back order. It is not almost June 2021 and every time I call the eta gets changed to a month later. Are you really having this long a back order or are you just fridges to people who scream the loudest ? Also I bought this due to my fridge not working and lived without a fridge for 4 months until I had to call a repair person to fix my old fridge . I have received no calls from anyone at the brick at anytime to tell me the situation I have had to call myself. Also this is currently still on my credit card . I would like to know what is really going on here ?

I've been having a back-and-forth with The Brick for the past month regarding an item I ordered online. The Tiger Claw computer desk that I did not receive due to Purolator losing the item. I've had conversations with Purolator several times where they told me they have exhausted all of their resources and are unable to locate the item. They even told me to tell The Brick to contact them which I have done. The Brick 401 and Western Rd is aware that I did not receive my item via the tracking number they provided me and refuse to send me out a new computer desk or provide a refund. According to them they're waiting on Purolator to do an investigation which has nothing to do with me. I spoke to the manager at the 401 and Western Rd location and I believe her name is Kayla and even though they're aware I did not receive my item, they still refuse to give me a refund or have a new Tiger Claw computer desk sent out to me because according to them they are still waiting on a Purolator investigation. The Brick is leaving me in limbo with me not receiving a computer desk nor receiving a refund. I've been talking to the same location for the past 3 weeks only to get the same answer which is that they're waiting on Purolator although they know I didn't receive my delivery. They even went as far as telling me to contact the manufacturer and I told them I ordered the desk from The brick and not the manufacturer and if you were aware I did not receive my item why is it so hard to send out a new item or to provide me with a refund.? This experience has left a bad taste in my mouth and I would not recommend your company to anybody. I also do not want any future dealings with The Brick. I contacted my credit card company today to reverse the charges due to me not receiving my product.

Hi,

I purchased my Samsung washing machine from 'the Brick Canada store located at Matheson and McLaughlin in Mississauga in 2015. Lennex, the sale person sold me a warranty. I was told by him that if I do not claim my warranty, I can redeem this by buying any item in the store except electronic with the same or equivalent amount. I bought the warranty and paid $199.99 for that. In Dec 2020, my warranty matured. I called multiple times to the store during pandemic situation and asked how can I redeem my warranty.

I was told that I can select any item with equivalent amount, provide sku # of the item I need to purchase, so they can process it and I need to come to store to pay the difference, if there is any.

I came to the store with the details of the product I wanted to buy. The sales rep. verified my papers and processed that order in the store for my white cabinet cost $299.99. I paid the difference of $149 on the spot. It means I paid $199.99 (warranty) plus $140 (including taxes)

I was told that this is a special order so it will be ready for pick up in May 2021. I called the store multiple times to check the status of my cabinet.

May 14th, I called the store again to know the status of my order. I was told that it will be delayed due to covid19 and stay home ministry order and will be deliver to store in July. I was waiting for my cabinet to arrive.

May 17th, I got a call from Warranty dept. and said my order can not be processed as I have to purchase $400 worth furniture. My warranty will be cancelled and I cannot be redeem my warranty.

When I said, I did exactly what I was told by your sales person. I was told that the person who was processed my warranty and placed order on line for me was a part time staff and may not aware how to process warranty Really? seriously. I was shocked to hear this kind of irresponsible reply.

I requested to transfer this call to to the branch. She did, no body picked up the phone. I called again, left a voicemail for the manager. My phone was never returned.

After some time, I called again. I spoke to some sales person and talked to her at length. She talked to the manager and got back to me with the same reply "we can no do anything". I was told, if I want to cancel my order, I can do so. I will only get $140 dollars refunded (not warranty). In other words I was forced to make a purchase of $400 worth purchase to redeem my $199.99 warranty.

This sales person told me that she will get back to me shortly, I never received any phone call since.

I have been thinking that I was a victim of this warranty scam since beginning. The sales person who sold me warranty did not give me full fact. Once I patiently followed what I was asked to do by the sales rep, after 5 months I was told, I can not redeem my warranty as the sales rep not capable to handle warranty issue?

I wasted my 5 months and still there is no sign of resolving the issue or sign of compensation on wasting my 5 months and mishandling the case.

I also called the head office, complaint dept. Left a voicemail. I have not heard from them as well.

What a poor customer service & lack of professionalism. I have lost my trust. I am truly disappointed.