Sofas & Sectionals
reviews and complaints

I recently purchased a sectional from Sofas & Sectionals and was initially drawn in by their affordable prices. However, my experience with this company quickly turned into a nightmare. When my couch finally arrived, it was damaged internally due to issues during transit. Despite filing a warranty claim over a year ago, I have had to repeatedly call and follow up with the company to get any sort of resolution.

Their customer service has been less than satisfactory, with technicians coming out to evaluate the couch multiple times without any real progress being made. If it weren't for my persistent phone calls, I doubt anything would have been done at all. To make matters worse, they even sent repair parts to the wrong address on two separate occasions.

When I finally received the parts that were supposed to fix the frame of my couch, I was shocked to find that the box contained two new cushion covers instead. It's been over a year of phone calls, tech reports, and even a complaint filed with the Better Business Bureau, and the company has only just offered to refund my purchase.

Unfortunately, even this process has been riddled with issues. They mailed the return check to the wrong address, and it has been lost in the mail for the past two months. Overall, my experience with Sofas & Sectionals has been a complete disaster. While they were helpful during the sale, their lack of follow-through and poor customer service has left me feeling frustrated and disappointed. I would not recommend this company to anyone.

I recently purchased a sofa from Sofas & Sectionals and while the sales department was fine, my experience with their customer service has been less than satisfactory. The delivery people ended up breaking the frame of the sofa during delivery and my husband had to fix it himself. Then, after only four months of use, the cushions started ripping at the seams. I tried to contact the company multiple times through phone and email, but received no response. It wasn't until I threatened to sue them that they finally responded, inundating my inbox with emails about how important I am to them and how they were "expediting" my order. However, it has now been five more weeks and I still have not received a resolution to my issue.

It's frustrating that it has taken five months to get a replacement cushion when the entire couch only took six weeks to arrive. Their customer service is so bad that they should be embarrassed. I caution anyone considering purchasing from this company to be careful. While I did get what I wanted at a decent price and on time, the poor quality and lack of customer service has made the experience less than ideal.

I gotta say, I bought a couple of sofas from Sofas & Sectionals back in May. Let me tell you, it was a whole process. I had to get so many swatches before I could even decide on what I wanted. But Ben, he was a real help. Nice guy, you know? Anyway, I was just told that my sofas won't be leaving the Klausnner factory until September 5th. And then, get this, it's gonna take another "2-4 weeks" for them to get to my house. I mean, come on, why does it always have to be a rough estimate like that? Makes me think that maybe they're just trying to save a few bucks by having their furniture ride in trucks with drivers who have extra space. And that might also explain why so many people complain about their furniture arriving all busted up. I don't know about you, but I ain't buying from this company again. But what really worries me now is that I might not even get my furniture for who knows how long. My advice? Buy local, even if it costs more upfront. At least you won't have to worry about getting scammed.

I recently made a purchase from Sofas & Sectionals in March and it has been almost 5 months and I still haven't received my sectional. After waiting for 6 weeks, I finally received a shipping confirmation but to my dismay, the couch never arrived. I tried calling Sofas & Sectionals multiple times but they never answered or responded to my messages. I was left with no other option but to call the shipping company myself, which was not my responsibility in the first place. After another week, the shipping company informed me that my couch got lost in transit. I was extremely frustrated that nobody from Sofas & Sectionals had informed me about this.

I had to do my own research to find out where my sectional was. When I finally got in touch with Sofas & Sectionals, they were not apologetic at all. They did not even offer a simple "sorry" for the inconvenience caused. I had to demand to speak to the manager, who was also unhelpful. We had to fight for a price reduction, which was the least they could do for the trouble they caused us.

To make matters worse, Sofas & Sectionals informed us that the company had run out of fabric and we would have to wait another 4 weeks for production to start. It has been 7 weeks since then and I still haven't received my couch. I have tried contacting Sofas & Sectionals multiple times but they never answer my calls or messages.

I strongly advise against ordering from Sofas & Sectionals unless you have plenty of time to wait for your furniture. The lack of communication and customer service is unacceptable.

I gotta say, I was impressed. Not only did they fix the problem, but they did it quickly and with a smile. It's rare to find a company that cares so much about their customers. I mean, I've had to deal with some real jerks in the past, but these guys were different. They treated me like a person, not just a number. And that's something that's hard to come by these days.

Now, let's talk about the products. I ordered a sectional from them and it arrived in perfect condition. The delivery guy was nice too, which was a bonus. The sectional itself is amazing. It's so comfortable and looks great in my living room. I've had a lot of compliments on it already. The quality is top-notch too. I can tell it's going to last a long time.

Overall, I'm really happy with my experience with Sofas & Sectionals. They have great products and even better customer service. I would definitely recommend them to anyone looking for a new sofa or sectional. They really know how to treat their customers right.

I'm a grandma who's been around the block a few times, and I gotta say, my experience with Sofas & Sectionals was not a good one. I saved up my hard-earned cash to buy a sectional for my living room, and I was excited to finally have a comfortable place to sit and watch TV with my grandkids. But when the delivery guys showed up, they couldn't get the furniture through my door! I was so disappointed, but I figured it was just a minor setback and I could get a refund and try again.

Boy, was I wrong. When I called Sofas & Sectionals to ask for my money back, they told me they would deduct $500 from my refund! I was shocked and upset, but I agreed because I just wanted to get my money back and move on. But after two weeks, I still hadn't received my refund. I called my bank to see if there was a problem, and they told me that Sofas & Sectionals had promised to refund my money but hadn't followed through. I was so frustrated and angry that I had to fight to get my own money back!

It's been two years now, and I still haven't seen a penny of that refund. I feel like Sofas & Sectionals stole my money, and I'm not the only one. I've heard from other people who had similar experiences with this company, and it's just not right. I wish I had known about their shady business practices before I gave them my money.

For anyone thinking about buying furniture from Sofas & Sectionals, I would strongly advise against it. They may have a nice website and fancy products, but they don't care about their customers. They just want your money, and they'll do whatever it takes to keep it. Don't make the same mistake I did.

I recently had the pleasure of purchasing a new sectional from Sofas & Sectionals and I must say, it was a great experience. Let me tell you, I wasn't even planning on buying a new sectional for my home, but after seeing my old, worn-out living room furniture set, I knew it was time for a change. Now, I'm not one to enjoy furniture shopping, it can be quite the hassle and I never seem to find what I'm looking for. But, I knew I had to do it for the sake of my home.

After searching high and low for the perfect sectional, I stumbled upon Sofas & Sectionals. At first, I was a bit hesitant to purchase such a large piece of furniture online without seeing it in person, but after browsing their website, I felt confident in my decision. The website was easy to navigate and everything seemed so organized and credible. I was able to choose a lovely medium brown sectional from their wide selection of products and place my order without any issues.

To my surprise, my sectional arrived just last week and I couldn't be happier with my purchase. The quality of the sectional is top-notch and it fits perfectly in my living room. I must say, I am quite the choosy shopper when it comes to practically everything, but Sofas & Sectionals made the process so easy and stress-free. No more endless trips to every shop just to come out empty-handed. I highly recommend Sofas & Sectionals to anyone in the market for new furniture. Great job!

I recently made a purchase from Sofas & Sectionals and I have to say, I'm pretty disappointed with the whole experience. I ordered a leather motorized recliner sofa back in October, with the expectation that it would arrive in time for Christmas. However, it wasn't until January 27th that I finally received my furniture. That's a pretty long wait, especially considering the fact that they promised it would take 6-8 weeks.

To make matters worse, I had requested both an email receipt and a mailed receipt, but they failed to provide either. I had to contact customer service multiple times just to get a copy of my receipt, which is pretty frustrating. And when I finally did receive it, I was shocked to see that I had spent $3,000 on this sofa.

But the real disappointment came when I finally got the furniture. The material is incredibly shoddy and I can already tell that it's not going to hold up well over time. The seat is sewn in a checkerboard pattern that I'm sure will wear out quickly, and the cushion is already starting to compress. On top of that, the leg section is very wiggly and unstable.

All in all, I'm extremely unhappy with my purchase and I'm planning to send it back. I'm even willing to pay for the shipping myself, that's how cheaply made I feel this sofa is. I would definitely not recommend buying from this company.

I recently purchased a sectional from Sofas & Sectionals and unfortunately, my experience was not a positive one. When the sectional arrived at my home, it was already late at night and I was too exhausted to inspect it thoroughly. However, the next day, I noticed a loud creaking sound whenever someone sat in the middle of the sectional. I immediately contacted the company and thankfully, I had purchased a 5-year warranty.

Initially, I was scheduled for a repair appointment at 9 am, but the night before, the company changed the time to 4 pm. This was a huge inconvenience for me as I had to rearrange my work schedule at the last minute. However, at 1 pm, I received a message that the repair person would arrive within 30 minutes. Unfortunately, I was unable to change my schedule again and had to cancel the appointment. I tried to reschedule for the next few months, but the company kept changing the appointment times and eventually told me that there was no one available to come out and fix the sectional.

After months of back and forth, I was only refunded half of what I paid for the one piece of the sectional that was broken. The company suggested that I fix it myself, which was not what I had expected from a company that offered a warranty. It was a huge hassle to deal with this company, and I still have a broken sectional.

Although the company did offer to replace the middle piece of the sectional, I did not want to wait months for a potential solution that may not even fix the problem. Furthermore, the average wait time on a call was 30-40 minutes, which was frustrating.

Overall, I would not recommend purchasing a warranty from Sofas & Sectionals as they do not have repair people available. It was a scam, and I had to spend a total of 10 hours on phone calls and emails trying to resolve the issue. If you do decide to purchase from them, be aware that you may have to fix any issues yourself.

I bought some furniture from Sofas & Sectionals, but I had to return it because it was not good quality. It's been almost three weeks now and I still haven't gotten my refund. I paid $4283 for a Klaussner living room set made of top-grain leather, based on a sample they gave me. They said it would take 8-12 weeks to deliver, but I got an email on January 28th saying it was being shipped. In February, I emailed them to ask what was going on and they said it was at the local delivery carrier and I should call them. On February 11th, the delivery company told me that only part of the order was ready to ship because the sofa was damaged and had to be sent back. I told Sofas & Sectionals about this and they had to order another sofa and then delivered the rest of the furniture. The love seat, chair, and ottoman were delivered, but the ottoman had an indention in the fabric from something heavy being stacked on it. I thought it would come out, but it never did. The sofa arrived on May 2nd with the wrong legs, which made it shorter than the rest of the furniture. I emailed them and they scheduled a repair technician to come out and fix it. I also asked them to look at the dent in the ottoman's fabric, which was still there. They said they would.

After a while, I noticed that the leather on the couch was cracking and splitting in several places, which shouldn't happen with high-quality top-grain leather. My husband and I looked closer and found out that two different types of leather were used to make the sofa. The sides and back were covered in a sturdy, thick leather, but the areas where the body touches were covered in a thin, fragile, easily damaged leather. This didn't make sense to us because the areas where the body touches should be covered in sturdier leather. I decided to return the furniture because it was not good quality and wouldn't last. When I told Sofas & Sectionals about the issues, including sending them pictures of the damage, they said that this type of wear was to be expected with high-quality top-grain leather. That was a stupid thing to say because everyone knows that the more you pay for leather, the more durable and sturdy it should be. They offered me $400 to keep the damaged furniture, but I turned it down. They said I would get a partial refund (-$400 for return shipping) within 5-10 business days of the furniture being picked up. The furniture was picked up on June 20th and I let them know right away. On June 22nd, they sent me a credit memo for $876.00, but that couldn't be right. When I asked them about it, they said it was a mistake and they would send me a new credit memo. I emailed them again on June 29th because I still hadn't gotten a refund or a corrected credit memo. They said they had escalated the case to upper management to get the refund processed. I've emailed them twice more since then and still haven't heard anything. It's been over 10 business days and I still don't have my refund or my furniture.

I bought a big ol' sectional from Sofas & Sectionals and even got the extended warranty, just in case. But let me tell ya, that warranty ain't worth a lick of spit. My sofa got ruined and when I tried to get some help from customer service, they were about as useful as a screen door on a submarine. And to top it all off, the dang springs busted after only 2 years. What a waste of money.

So, I gotta tell ya, I had a pretty rough experience with Sofas & Sectionals. I was all excited to get my new couch and they told me it would be delivered in 4-6 weeks. But let me tell you, that was a bunch of baloney. They missed deadline after deadline and I had to keep calling them to find out what was going on. Every time they'd tell me it was almost on its way, but it never was.

And get this, when I finally got fed up and called the manufacturer, they let it slip that Sofas & Sectionals didn't even place my order for almost a whole month! Can you believe that? They were straight up lying to me every time I called.

Honestly, I don't know how these guys are still in business. They should be shut down for the way they treat their customers. It's just not right.

I gotta say, I had a pretty rough experience with Sofas & Sectionals. I ordered a leather sofa and love seat way back on April 1st, and let me tell you, it was a loooong wait. The sofa finally showed up at the end of September, but the love seat was nowhere to be found. And get this - they charged my credit card for both pieces back in August! I mean, come on, that's just not right.

So I called up customer service to see what was going on, and let me tell you, they were not exactly friendly. It was like I was bothering them or something. But after a lot of back and forth, they finally got the loveseat to me today. And I gotta admit, the pieces themselves are pretty nice. And the delivery service was top notch. But all in all, I don't think I'd do business with Sofas & Sectionals again. The customer service just wasn't up to par.

I recently bought a Natuzzi sectional from Sofas and Sectionals and I gotta say, I was a bit nervous about ordering online. And boy, was I right to be worried! When the sectional arrived, the entire back of the sofa was crushed. It was a total disaster and Sofas and Sectionals didn't seem to care at all. I'm now stuck with a $3000+ piece of junk that I have to cover with throws just to make it look somewhat presentable. Natuzzi wasn't any help either. I thought I was getting a quality sofa from a reputable company, but instead I got a lemon. They were all nice and friendly until they got my money, and now I'm stuck with this mess. My advice to anyone thinking of ordering from Sofas and Sectionals? DON'T DO IT!

I recently made an order for a sofa from Sofas & Sectionals and the whole process was quite a hassle. They quoted me the wrong price initially, which meant I had to pay hundreds more than I was originally told. It was a bit of a headache to get a receipt as well, as they had taken down the wrong details. However, they did manage to get my payment details correct on the first try, which was ironic.

I was told that the delivery time would be around 4-6 weeks, but it's been almost 2 months since I placed my order and I still have no idea when to expect my sofa. Despite promises of callbacks, I have yet to receive any updates from them. It's been quite frustrating not knowing when I'll receive my purchase.

Honestly, I wish I had ordered from somewhere else, even if it meant paying a bit more. The whole experience has been a bit of a letdown.

Sofasandsectionals.com seems to be a pretty popular site for buying furniture. I was looking to buy a recliner from them, but it seems like they're already pretty busy with all the business they're getting. They say they'll match any legitimate offer, so I sent them the details of a recliner I found on another site that was about $200 cheaper than what they were offering. I've been waiting for almost a week now and I haven't heard anything back from them.

I decided to go ahead and order my recliner from another site instead. It cost me about $200 less and it should be shipping out on Monday. I'm hoping to receive it within the next two weeks.

Overall, I'm a little disappointed with my experience with sofasandsectionals.com. I was really hoping to buy from them, but it seems like they're too busy to even respond to my request for a price match. I guess I'll have to look elsewhere for my furniture needs in the future.

I was really excited to order a new couch from Sofas & Sectionals (sofasandsectionals.com). I spent a lot of time measuring my space and talking with the agent to make sure I got the right configuration. But when it was delivered, it was all wrong! I was so disappointed.

I called the company right away to let them know, but they didn't seem to understand how important it was to me. They even tried to convince me that it looked good anyway! I couldn't believe it. I had spent so much time and money on this couch, and they didn't seem to care that it wasn't what I had ordered.

I suggested that instead of taking the incorrect piece back, they could give me an additional piece at a discount to make the couch look right. But when they finally got back to me weeks later, they only offered a $63 discount for the additional item I was willing to order. That just seems wrong to me. I'm still trying to work it out with them, but it's been a frustrating experience.

Overall, I'm really disappointed with Sofas & Sectionals. They didn't follow up with me well, and their suggestion for correcting the mistake wasn't very helpful. I hope they can do better in the future.

I gave Sofas & Sectionals a call the other day and spoke to a guy named Tom. He seemed pretty busy and didn't have a lot of time to chat. I asked him some general questions about their products, but he told me that I needed to be more specific and that he wasn't making any money talking to me. He even suggested that I look up the information on Google! I was pretty disappointed with his attitude and didn't feel like he cared about helping me at all.

Luckily, I had spoken to another guy named Kane a few days earlier and he was really helpful. He was new to the company, but he seemed genuinely interested in helping me find the right sofa for my home. When I called back to get some fabric swatches and narrow down my selection, I was hoping to talk to Kane again. Unfortunately, I got stuck with Tom and he was just as unpleasant as before.

Honestly, I don't think I would want to do business with Sofas & Sectionals if this is the kind of customer service they offer. It's a shame because they seem to have some nice products, but if their employees don't care about helping customers, then what's the point? I'm glad I had the chance to talk to Kane, but I don't think I'll be calling back anytime soon. Thanks for listening to my rant!

I recently purchased a recliner from Sofas & Sectionals and unfortunately, it arrived broken. I was initially planning on returning it, but the customer service representative convinced me to have it repaired instead. This turned out to be a huge mistake because once it was under repair status, I was left feeling totally screwed. It's been 6 months now and every time I reach out to the company, they just blame Lane, the company that made the chair. I've never seen a company treat a customer so poorly. It's worth noting that I've ordered from Sofas & Sectionals before without any issues, but this experience has left a sour taste in my mouth.

The bottom line is that if you don't have any issues with your order, the price and company are great. However, if you do encounter any problems, you're screwed. This company simply doesn't care about their customers. What's even more frustrating is that the repair company has been out to my house four times now, each time with a four-hour window, and I've spent countless hours on the phone trying to resolve this issue. It's clear that Sofas & Sectionals doesn't value their customers or their time.

Overall, I would caution anyone considering purchasing from Sofas & Sectionals to think twice. While the prices may be tempting, the lack of customer service and support when things go wrong is simply not worth it. Save yourself the headache and shop elsewhere.

I recently made a purchase from Sofas & Sectionals and unfortunately, I had some trouble with the delivery process. At first, I decided to send an email to the company to inquire about the status of my order. However, I didn't receive any response from them even after waiting for a week. I then decided to give them a call and left a message, but still no response. It was quite frustrating to be left in the dark like that.

After a few more attempts, I finally got through to the customer service manager. I was hoping to get some assistance and assurance that my issue would be resolved, but instead, all I got were excuses. As someone who has been in customer service for 30 years, I know how important it is to make sure that customers feel heard and that their problems are addressed. Unfortunately, that was not the case with this manager.

I was extremely disappointed with the lack of customer service that I received from Sofas & Sectionals. I would have expected them to be more helpful and accommodating, but instead, they just made excuses. I would not recommend ordering from this company and would suggest looking elsewhere for your furniture needs.

Finally, after a long wait, my furniture finally arrived. However, the shipping process was still a disaster. The delivery was not on time and they didn't seem to be considerate of my time at all. Once again, all I got were excuses. It was quite frustrating to deal with this company and I hope that they can improve their customer service in the future.