Sofas & Sectionals

I bought a big ol' sectional from Sofas & Sectionals and even got the extended warranty, just in case. But let me tell ya, that warranty ain't worth a lick of spit. My sofa got ruined and when I tried to get some help from customer service, they were about as useful as a screen door on a submarine. And to top it all off, the dang springs busted after only 2 years. What a waste of money.

So, I gotta tell ya, I had a pretty rough experience with Sofas & Sectionals. I was all excited to get my new couch and they told me it would be delivered in 4-6 weeks. But let me tell you, that was a bunch of baloney. They missed deadline after deadline and I had to keep calling them to find out what was going on. Every time they'd tell me it was almost on its way, but it never was.

And get this, when I finally got fed up and called the manufacturer, they let it slip that Sofas & Sectionals didn't even place my order for almost a whole month! Can you believe that? They were straight up lying to me every time I called.

Honestly, I don't know how these guys are still in business. They should be shut down for the way they treat their customers. It's just not right.

I gotta say, I had a pretty rough experience with Sofas & Sectionals. I ordered a leather sofa and love seat way back on April 1st, and let me tell you, it was a loooong wait. The sofa finally showed up at the end of September, but the love seat was nowhere to be found. And get this - they charged my credit card for both pieces back in August! I mean, come on, that's just not right.

So I called up customer service to see what was going on, and let me tell you, they were not exactly friendly. It was like I was bothering them or something. But after a lot of back and forth, they finally got the loveseat to me today. And I gotta admit, the pieces themselves are pretty nice. And the delivery service was top notch. But all in all, I don't think I'd do business with Sofas & Sectionals again. The customer service just wasn't up to par.

I recently bought a Natuzzi sectional from Sofas and Sectionals and I gotta say, I was a bit nervous about ordering online. And boy, was I right to be worried! When the sectional arrived, the entire back of the sofa was crushed. It was a total disaster and Sofas and Sectionals didn't seem to care at all. I'm now stuck with a $3000+ piece of junk that I have to cover with throws just to make it look somewhat presentable. Natuzzi wasn't any help either. I thought I was getting a quality sofa from a reputable company, but instead I got a lemon. They were all nice and friendly until they got my money, and now I'm stuck with this mess. My advice to anyone thinking of ordering from Sofas and Sectionals? DON'T DO IT!

I recently made an order for a sofa from Sofas & Sectionals and the whole process was quite a hassle. They quoted me the wrong price initially, which meant I had to pay hundreds more than I was originally told. It was a bit of a headache to get a receipt as well, as they had taken down the wrong details. However, they did manage to get my payment details correct on the first try, which was ironic.

I was told that the delivery time would be around 4-6 weeks, but it's been almost 2 months since I placed my order and I still have no idea when to expect my sofa. Despite promises of callbacks, I have yet to receive any updates from them. It's been quite frustrating not knowing when I'll receive my purchase.

Honestly, I wish I had ordered from somewhere else, even if it meant paying a bit more. The whole experience has been a bit of a letdown.

Sofasandsectionals.com seems to be a pretty popular site for buying furniture. I was looking to buy a recliner from them, but it seems like they're already pretty busy with all the business they're getting. They say they'll match any legitimate offer, so I sent them the details of a recliner I found on another site that was about $200 cheaper than what they were offering. I've been waiting for almost a week now and I haven't heard anything back from them.

I decided to go ahead and order my recliner from another site instead. It cost me about $200 less and it should be shipping out on Monday. I'm hoping to receive it within the next two weeks.

Overall, I'm a little disappointed with my experience with sofasandsectionals.com. I was really hoping to buy from them, but it seems like they're too busy to even respond to my request for a price match. I guess I'll have to look elsewhere for my furniture needs in the future.

I was really excited to order a new couch from Sofas & Sectionals (sofasandsectionals.com). I spent a lot of time measuring my space and talking with the agent to make sure I got the right configuration. But when it was delivered, it was all wrong! I was so disappointed.

I called the company right away to let them know, but they didn't seem to understand how important it was to me. They even tried to convince me that it looked good anyway! I couldn't believe it. I had spent so much time and money on this couch, and they didn't seem to care that it wasn't what I had ordered.

I suggested that instead of taking the incorrect piece back, they could give me an additional piece at a discount to make the couch look right. But when they finally got back to me weeks later, they only offered a $63 discount for the additional item I was willing to order. That just seems wrong to me. I'm still trying to work it out with them, but it's been a frustrating experience.

Overall, I'm really disappointed with Sofas & Sectionals. They didn't follow up with me well, and their suggestion for correcting the mistake wasn't very helpful. I hope they can do better in the future.

I gave Sofas & Sectionals a call the other day and spoke to a guy named Tom. He seemed pretty busy and didn't have a lot of time to chat. I asked him some general questions about their products, but he told me that I needed to be more specific and that he wasn't making any money talking to me. He even suggested that I look up the information on Google! I was pretty disappointed with his attitude and didn't feel like he cared about helping me at all.

Luckily, I had spoken to another guy named Kane a few days earlier and he was really helpful. He was new to the company, but he seemed genuinely interested in helping me find the right sofa for my home. When I called back to get some fabric swatches and narrow down my selection, I was hoping to talk to Kane again. Unfortunately, I got stuck with Tom and he was just as unpleasant as before.

Honestly, I don't think I would want to do business with Sofas & Sectionals if this is the kind of customer service they offer. It's a shame because they seem to have some nice products, but if their employees don't care about helping customers, then what's the point? I'm glad I had the chance to talk to Kane, but I don't think I'll be calling back anytime soon. Thanks for listening to my rant!

I recently purchased a recliner from Sofas & Sectionals and unfortunately, it arrived broken. I was initially planning on returning it, but the customer service representative convinced me to have it repaired instead. This turned out to be a huge mistake because once it was under repair status, I was left feeling totally screwed. It's been 6 months now and every time I reach out to the company, they just blame Lane, the company that made the chair. I've never seen a company treat a customer so poorly. It's worth noting that I've ordered from Sofas & Sectionals before without any issues, but this experience has left a sour taste in my mouth.

The bottom line is that if you don't have any issues with your order, the price and company are great. However, if you do encounter any problems, you're screwed. This company simply doesn't care about their customers. What's even more frustrating is that the repair company has been out to my house four times now, each time with a four-hour window, and I've spent countless hours on the phone trying to resolve this issue. It's clear that Sofas & Sectionals doesn't value their customers or their time.

Overall, I would caution anyone considering purchasing from Sofas & Sectionals to think twice. While the prices may be tempting, the lack of customer service and support when things go wrong is simply not worth it. Save yourself the headache and shop elsewhere.

I recently made a purchase from Sofas & Sectionals and unfortunately, I had some trouble with the delivery process. At first, I decided to send an email to the company to inquire about the status of my order. However, I didn't receive any response from them even after waiting for a week. I then decided to give them a call and left a message, but still no response. It was quite frustrating to be left in the dark like that.

After a few more attempts, I finally got through to the customer service manager. I was hoping to get some assistance and assurance that my issue would be resolved, but instead, all I got were excuses. As someone who has been in customer service for 30 years, I know how important it is to make sure that customers feel heard and that their problems are addressed. Unfortunately, that was not the case with this manager.

I was extremely disappointed with the lack of customer service that I received from Sofas & Sectionals. I would have expected them to be more helpful and accommodating, but instead, they just made excuses. I would not recommend ordering from this company and would suggest looking elsewhere for your furniture needs.

Finally, after a long wait, my furniture finally arrived. However, the shipping process was still a disaster. The delivery was not on time and they didn't seem to be considerate of my time at all. Once again, all I got were excuses. It was quite frustrating to deal with this company and I hope that they can improve their customer service in the future.