The Brick
reviews and complaints

Hi,

I purchase a Samsung 85' Television as a gift to my husband and myself anniversery. We took it home and opened the box on the anniversary night and got so disappointed to see a small bump or I can call it crack on the TV screen. I did not expect that at all. With that situation TV was still working with some unclear spot. We noticed the crack is getting bigger as soon as we touch the TV I called the Brick at Kitchener very unhappy and made a complain. We have 3 other Samsung TV and nerver faced to this problem if you aslo call it TV defect. Adviser at the Brick assured me this happens sometimes and warenty will taking care of this issue. Still not happy because this problem took away the enjoyment of having a brand new TV from us. I am hoping to hear back from you!

Pari Konoodi

[protected]

I purchased a washer and a dryer on Dec 8th 2020 and at the time of purchase the sales person confirmed that the delivery will be in the first week of Jan 2022. I told him my concern of being a mother of two young kids and I won't be able to wait any longer than the first week of Jan 2022. However bricks failed, no one had the courtesy of calling me to inform that the delivery is not available. I kept calling the store, it was super hard to get hold of the call center agent firstly and than every agent provided me with a different delivery date. Long story short, I was scheduled for a delivery today Feb 3rd and the driver left the washer without installing. Dryer is yet to deliver. Upon calling bricks, the call center agent said that I haven't paid for the installation and that is why they didn't install it. I asked her to check her records and still no confirmation. So I went to the store directly from where I purchased the appliances, and asked to speak to a manager and he too couldn't help. I am going above and beyond to file a complaint against bricks and their poor customer service. The delivery driver lied to me that bricks will arrange an installation and upon going to bricks, they said the driver took pics and your washer can't be installed in a cabinet. I don't when have a CABINET. lies after lies ... I need a full refund, take away your washer and I will take the business else where.

Purchased this product at the Whitby Brick. Delivery I believe was toward the end of Nov.'21. Our world has been upside down, as we all know, so through Dec. with covid, Christmas, closures etc. life was pretty hectic. This dishwasher proved to be a poor purchase. It is very small inside, advertised to take 15 place settings, it will take ten and ONE pot. Much smaller than our previous one, we were told it was the same. Then we noticed that the dishes were not coming out clean. We literally clean our dishes before they go in the dishwasher, always have.

I went online and tried to fill out a form on Brick site. They would only allow it be be SUBMITTED, if I said particular things, not what I wanted to say. I spent days trying to fill it out so they would accept it. Frustration! Finally got it done on Jan.17 I think and it was accepted. I have had no response. FRUSTRATION! We are seniors and are slow at things like this. Event # 9362039.

On February 19, 2019, I purchased a storage bed for my son and paid for the delivery, and set up. In July 2020, I noticed the mattress was caving in and I commenced a claim and was told to come in to pick out a new mattress which I did. When I removed the mattress, I noticed that the bed itself was not built properly as there was boards missing and only one leg. When i went into the store to pick the mattress, Taylor helped me and I mentioned this to her and she said lets start a claim. I gave her the original bill and someone came out to take pictures and recommend it be fixed. Two months passed and finally in November the "parts arrived". When the technician arrived with the parts, they were very short. The Technician took pictures and send it to my phone. I then advised Sheryl Sharaz and advised that at this point, I wanted the bed exchanged.

After her discussion with the manager, they approved it which is on my email. When I received th enew bill, it wasn't even the right bed. It was my daughter's bed I bought in 2020. So they then renegged on their promise. I at no time was dishonest and the bill was sent to them from the beginning. The error was on their part and they should have changed it.

I had been waiting 5 months for this to happen and at this point I want another bed ! This is not right. My son is not sleeping comfortably and I paid the brick to build this and it was built wrong and measurements were also taken wrong. After a lot of fighting with Sheryl they agreed to replace the parts but I had to pick them up! Another fight ensued and she dropped them off personally.

I hired someone to put it together and the parts again were wrong. I called the store and emailed not even a courtesy of a reply.

I am disgusted and will never use the Brick again.

The actual company is Super Tech Appliance, the installation company going with the Brick and the owner Jazz.

1. Sent me wrong confirm information on Jan 20 and kept me waiting for whole day.
2. No show on the second confirmed installation date, which is Jan 25.
3. Attitude: rude, demeaning and disrespectful. Most importantly, lying about me canceling the second installation date instead of taking the responsibility.
4. Causing me waiting all day and no apology.
5. Instead of fixing the mistakes, she ‘dumped' me and asked me to find another company with no apology.

Bought a dining room set at the Brick on Coventry Road Brampton, it was delivered with 4 damage/defective chairs. They are refusing to take it back, claiming they do not do refunds. There option is for me to choose another table and the rest of the money will remain store credit.

I purchased a bed in Feb 2019 and paid them to build the bed for me. It was put together and in July of this year I noticed the mattress was caving in the middle. I filed a claim with the store because the mattress had a 25 year warranty and had the mattress replaced. When I went to choose the mattress of the same value the customer service attendant named Taylor advised me that I should put a claim in because the bed was not built properly. I went in again and produced my original bill and was given notice that the bed would be repaired. An attendant came from the store to measure and verify that the bed was indeed not built correctly. Parts were ordered and when they were brought to me to be installed they were not the right ones and pictures were taken. I submitted these pictures to the store and was told that they would then replace my entire bed. When they sent a new invoice I noticed it was not the right bed but in fact the bed I purchased for my daughter and I brought it to their attention. Sheryl from the store at crossroads and 401 called and said that I was not covered because it was a bad purchase in 2019. I told her that that was not fair because I was honest from the beginning and that I feel they should honour it. I got a callback from Sheryl to say that the manager approved the product to be switched only the parts that were defective and that they would install. This was at the end of December 2021. I called today to follow up because I had had not heard from them and my emails had been ignored and was told now that I was not covered and that they would not honour it any longer but only replace the parts and that I had to pick up and install myself. This was not what was with agreed-upon and I am very angry and disappointed with this customer service. I paid the brick for the product and I paid the brick for the installation. The installtion was not done right and therefore I feel that the product and the installation should be covered by the brick as this was their error from the beginning. I asked for the manager to give me a call back feeling which I will start a claim against them

I ordered a Loveseat Sept 10th/2021 and tge sales person said it would be delivered Mid Nov. Come mid Nov they told me mid Dec. Come mid Dec they told me it would be here Jan 17th. On the 15th of Jan I called to confirm deelivery. They said "Maybe in March" Come on, for a product manufactured in Canada, this is a lot of BS. Went in to cancell my orde and they charged me $99.00 for a "FREE Gift" the salesperson said I get for ordering over $1000.00
I said I would return the FREE GIFT but they said no. This company used MY Money for over 4 months. Never Again will I deal with The Brick .
If anyone is ordering from them, make sure the item is in stock before paying.
Worst Furniture Store EVER !

Do not buy this item… My husband went to buy this item on September 2021. Salesman said this table will be available on November 2021. We agreed since major events that we hope to have this table were Christmas and New Year's Eve where our family had planned to gather. It's January now and the customer service has not been very helpful. I asked how will your company compensate this loss of time. Customer service said, "we can't do anything about it". My question is, why are you selling it when you can't deliver a promise. It's 4 months now. Sad is, this is not the only unacceptable experience we had here. The salesman who assisted us included an insurance on top of our purchase, which we refused twice when he was insisting we need it. So I was surprised when an insurance company was collecting payment from me. This is our first time to buy in The Bricks. And this is very frustrating! Hope somebody reads this and take action… We are having a hard time without a decent dining table!

Hi. I have bought a new house back in November 2020 and I had to buy all my appliances from the brick. I have upgraded and paid my money to then through my builder. I contacted the brick for my delivery on Jan 14th and the sales person I was dealing is Matt scarfone. He said that delivery and installation will be done on Jan 14th. He charged me for my installation and told me that someone would call to install. Nobody called for 2 business days and I sent him email again to confirm. Then he said no installation is never done on the same day. He should have mentioned before getting payment from me. Then on the delivery date, instead of 5 appliances, I got only 4. This is really not fair and I don't deserve this kind of service. When a person pays 7 months ago for the appliances, it is the brick's responsibility to keep all my appliances and deliver it to me on a promised date. The problem of Matt is he never replies of emails on time nor pick up phone calls or give call backs. No body knows anything in the store and everyone is saying that Matt is dealing and and only he has information. What kind of ridiculous service is that? I want to resolve this as early as possible.

On Tuesday Dec. 11th, I went into the Brick to buy a mattress. Our sales associate was a jokester and very light hearted. We were about to order it but he mentioned the $90 delivery fee, which we wouldn't be paying because we have a truck and could pick it up. He said he needed to talk to his manager first thing and would give us a call. By the time I was done work, I decided to pop back in and see what was going on. I went back in and found him right away. He was a completely different person, acted all hoity toity and above me. He assured me he would call me, but his manager was in a conference call (it's now 4pm and he assured me he would ask him at 11am). I said okay and then left. He never called me back. Fed up, my husband went in the next day and had to go through the whole stupid process again, as they couldn't even find our information in their system that he supposedly took down the other day when I was in. It was a huge run around, talking to a million different people. We've tried to get the manager to call us back and talk about this, but to no avail. We will absolutely never shop at the Brick or Leon's (we know you own this as well) ever again.

I had bought a dining table with warranty 3 years ago. I was told that I can redeem the warranty credit after 3 years if I don't claim anything. Now the store is telling me I have to purchase a minimum of $400 before I can redeem the $180. I was NEVER told this. I sent my disabled parents to go redeem the credit for me because the store associate told me I have to use it in store and only on January 15, 2022. I no longer live there so I had to send them. I am very frustrated with the customer service and misinformation. I want to redeem the credit on an item but I will not spend $400. Can you please look into this because I spoke to multiple associates and the operations manager and not once did anyone tell me I have to purchase $400 minimum until the day my parents went to redeem it.

Extended Warranty is terrible

Beware of The Bricks customer service. We ordered a couch Dec 10 and on the website it said December 14th earliest delivery. We chose Dec 22 for delivery. The day came and went no call. We figured it may be delayed due to supply chain issues and knew that might be a problem. But still no call. I called and called. No one picks up at the stores. We engaged a live chat member who said the couch we PAID FOR is not in stock. They have no idea when it will be and will let us know. On that chat we checked the website again and it said now delivery possible January 10 2022. December 29 we receive a call from THe Brick. Our couch is in stock and to expect a call for delivery next week. We take advantage of bull garbage pick up and throw out our old furniture. The week comes and goes. No call. Speak to live chat. Not in stock. Keep skirting the fact that we were called. I ask to speak to a Manager. 2 days later she calls. Kayla live chat supervisor. Asks me to call her back. Gives me the wrong number. Finally track down where she can be located. Call 18 times. No one picks up. She calls and says she's sorry she missed me she's out of the office for 3 days and has passed my ticket off to someone else. Try to reach that person. No one answers the phone. Now I'm trying to cancel the order and refund and can not get a hold of any one. And since this has all happened the couch is now on the website $100 cheaper than what I paid it it. They are trying to make up for lost revenues which I get but they are deliberately misleading the customer as to when they will be able to get their product. Just be honest! I would have rather the proper customer service than this garbage and maybe would not trying to be cancelling my order!

No service! Will never come back. bought a mattress from the store. I bought a mattress sep. and the mattress start sagging after 3 months. So I went back to the store want to do the satisfaction exchange. They charged me $15 for the plastic bag. I don't understand why need that bag. I still have the ole one at home. But they said I have to pay for it! I need the money back!I can return that bag.When I purchased the mattress. The sales told me the delivery will put the mattress in my room. Will wear the bootie when they come to my house! NOT AT ALL'! The metress still in my living room! I can't put it in my bed room! And this is the second time the delivery came . The first time the refuse to put bootie. It's very dirty outside. So the second time I complaint to the customer service. They said yes for sure they will wear the bootie! NO! SAME thing! No bootie No delivery to my room!

Hi I did buy a sofa set. For 5000. And in less than 6 month sofa was changing color so I did claim on the warranty, some one come to the house and told me that they will do the rapair. Went the part comes, tha was in july 2021 I been sending many email. Finally some one got in touch w me offering 500 dollar and I can not claim that no more, so I did not acept it and I did explain that I pay 5000 for good quality and either I get this repair or get the reimbourse than I bring this sofa set back. Well it been 6 moths sice I did my claim. And nothing. Is done we are very very upset and disappointed about this situation.
I need some solution for this matter please. The sale order invoice is 112005cgxyi. My name is jesus lopez, cell [protected]. And my email [protected]@hotmail.com...