One star would be too generous. I bought their "Writer" theme 52949 for $75. I should have known this would be a nightmare when they started spamming me -and a few days later offered the same theme for $53!!
TM advertises the theme as no skills needed. I probably have better skills than most, having installed and used several other wordpress themes over the years. But I could not figure out how to customize the home page. When I uploaded a photo to replace the chatty looking young man in the demo, it did not work. The photo showed up as being uploaded in the header, but the chatty young man remained.
Also, there was some text advertising their wedding templates embedded in the footer with no clear way to remove it (I was told later that this would involve re-coding). It wasn't even there in a logical place.
The Moto editor was not user friendly, and I could not figure out how to make what should have been minor tweaks to the home page design. So I called TM and asked if they had a service to fix the picture issue, replace the blue and purple background in the news section, and add one box to the 'books section'. First they said they had a $149 package, but when I looked at the details it did not include formatting. When I pointed that out, they quoted nearly $400 for what should have required no skills.
So I checked with a local wordpress design firm to make the changes, and once they looked into it more closely they told me that the theme had not been updated to anywhere near the most recent wordpress specs, and was built on an obsolete, unsupported version of bootstrap. That was the final straw. I requested a refund and got NO reply.
A couple weeks later, I tried again through chat. The agent said he would transfer me to tech support and sent me into limbo. I then filed a support ticket. This time they did reply and said they would help fix it. I said no, it was too late and it was unfixable because the framework was obsolete.
They called and offered a credit with additional support for another template. By this time I have NO interest in any products from these clowns, and again asked for a refund. They said it was their policy not to refund after 14 days. Well, it took longer than that to learn the full extent of the problems. Probably what they count on.
They continue to insist that there are no problems with the theme.
I just filed a Better Business Bureau complaint and discovered several other similar experiences. I am filing a refund request through my credit card.
I wish wish wish I had done a search on TemplateMonster complaints before buying this.