Template Monster — Do not do business with these folks
I viewed a Web based E-commerce Template at TempateMonster.com (JetImpex Inc). A member of their sales team appeared on the the screen via their online chat system. After answering a series of my questions. I purchased the template via Pay Pal.
After purchasing this template it was sent to me non downloadable. I tried to get customer support from them to help me get it down loaded via internet chat and phone.
I was not contacted until the next day. A member of their tech support team contacted me much later the next day and come to find out he could not speak understandable english. His support and instructions to help me download this product was of no avail.. It was still yet un downloadable. After spent several hours and many attempts to down load and receive more customer support for this product. They were non responsive.
I had repeatedly attempted to contact them by phone after a significant run around.
Finally after much discouragement I asked them for a refund and filed a complaint with pay pal. They declined my request for a refund two days after my original purchase based on the grounds I was unwilling to accept assistance from their support team on this product. According to their policy they claim they will not refund my money.
A) The customer service team for this company is very poor and, most of them do not speak distinguishable english. (Not conducive to adequately support a product of this type).
B) Once you pay for their product/services they are unlikely to give you a refund under any circumstances.
C) this type of business over the internet is legal theft and fraud. Do not do business with these folks. You will not receive what you paid for and will not get a refund for your money.
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