Telkom SA SOCcancellation of service

Non Service and don't know what to do anymore!

Account number: [protected]
Date Emailed Reference Nr
4 April 2017 To: [protected]@telkom.co.za
Cancellation Form and ID Documentation emailed Your query will be attended to. Your case number is [protected]
25 April 2017 To: [protected]@telkom.co.za Forward the confirmation number [protected] email to the same address as before requesting feedback.
26 April 2017 To: [protected]@telkom.co.za
Forward the confirmation number [protected] email to the same address as before requesting feedback.
9 May 2017 Telephone Call from [protected] Received a phone call from Lebogang apologizing for the delay and confirmed that the cancellation forms were received. The line will be cancelled and I shall receive the cancellation notification the next day.

15 May 2017 Telephone Call from Sharon
D C FOURIE INC.
10 PEEL STREET, CENTRAL, PORT ELIZABETH, 6001
TEL: [protected]
FAX: [protected]
My account was handed over to DC Fourie as the account has not been paid. The situation were explained and all the correspondence were sent via email for her perusal. DC Fourie reference Nr: RE: TS54915

16 May 2017 Email received from Sharon
DC Fourie Admin
D C FOURIE INC., 10 PEEL STREET, CENTRAL, PORT ELIZABETH, 6001
TEL: [protected]

Good day
Email received
Forwarded to Telkom for investigation
The Relevant Telkom Department will contact you regarding the matter
You may follow up on cancellation by emailing [protected]@telkom.co.za

24 May 2017 Received an email from Stephanie Axcell [protected]@dcfourie.co.za
D C FOURIE INC., 10 PEEL STREET, CENTRAL, PORT ELIZABETH, 6001
TEL: [protected]
Good day
Feedback from Telkom: The matter was escallated to cancellation to attend to the cancellation request. Instructed DCFourie to close the file
The relevant Telkom Department will contact you regarding
Will you please follow up on the cancellation by emailing [protected]@telkom.co.za

29 May 2017 To: [protected]@telkom.co.za
Resent all the correspondence requesting feedback on the matter.
It is now 2 months since I have cancelled the service and still nothing has been sorted out. Please could you assist urgently!!!

30 May 2017 From: [protected]@telkom.co.za
Dear Valued Customer,
Your query will be attended to.Your case number is [protected].

30 May 2017 From: [protected]@telkom.co.za
Dear Valued Customer,
Your query will be attended to.Your case number is [protected]

30 May 2017 Customer Service Fourways Crossing
Went to customer services and explained the situation to Refiloe [protected]@telkom.co.za
All email correspondence was emailed to him and he was following up on the matter.

In turn purchased a second sim card for they LTE router which requires activation!!!

31 May 2017 To: [protected]@telkom.co.za
Customer Service Fourways Crossing
Emailed all the documentation again whilst following up on the conversation dated 30 May.

31 May From: [protected]@telkom.co.za
Customer Service Fourways Crossing
Received email where Refiloe escalated the issue as follows:
Sent: 30 May 2017 16:40 AM
To: Nyiko Bomba (NA)
Morning

The client would like to add a multi sim on her account and the system is saying she has an outstanding account which from her knowledge the account was supposed to be cancelled.

Regards
HEnry

31 May From: [protected]@telkom.co.za
Customer Service Fourways Crossing Response received and sent to me by Rifeloe

Good Day
We cannot approve when customer has an overdue Telkom account.
Dispute would need to be logged & resolved or account paid in full.
Credit Vetting Declined: Customer has an Outstanding Amount on Telkom Fixed Line that needs to be settled
Account number: [protected] - R4, 066.92 of which R2, 689.13 is overdue.
Please ask customer to settle this account or apply for prescription via Credit Management Prescriptions [protected]@telkom.co.za.

Can provide proof of all correspondence.

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