Telkom SA SOC
reviews and complaints

Please cancel my contract due to fraud and lack of assistance. I was double debited in September, a case was opened and I was told that I will be refunded by the 7th of October. To date no one has refunded me. I have called over 10 times and the agents tell me that they are doing a n escalation and no ever calls or processes my refund. I to make it worse I spoke to Wendy today and when I explained mu dissatisfaction she decided to hang up on me. Please cancel this contract and give my mony back

I logged a call with Telkom to cancel my ADSL & landline as I was relocating. My new request was connection to fibre after the consultant using my new address, verified fibre availability. On 18 Nov "21, I received various text messages with Ref No: SO12805295_1 and another with Ref No: 110721077A. Upon calling Telkom on 01 Dec ‘21 to ascertain connectivity date, I was informed that they cannot track the reference numbers. After, several attempts, I surrendered as the consultants were rude & drop the call. This matter needs to investigated.

Telkom keep on robbing clients. I Mr Mphahlele Caiphus Mokgobeledi i have contract with Telkom. But they will come in to my Bank account ( 4) times without valued reason. I contacted Telkom client service but it seems impossible to STOP lotting my money. I

I applied for above service in september 20 2021
after sales consulant put through my order confirming i had coverage in my area -ref : 66276
after calling back to follow up after 10days they said my order was cancelled as i do not have copper in my area

on 22/11/2021 i got a call from telkom as i enquired about fibre they said i do not have coveraged in my area the guy named khulawazi assured me that i can get an adsl line even after telling him about the previous incident . I called in today and they say order is cancelled -ref 88044

the unprofessionalism of telkom for not notifying customers when an order does not go through as well as miss leading me where as in all this time i could have found something else with another provider .

16/11/2021
26/11/2021

good day i writing this complaint because of the bad service i have been recieving from telkom customer care agents.I have been requesting for simple thing just a settlement letter of my account i spoke two 2 agents the one promised to send it after 72 hours the other one sai she cannot, so i am confused so i want the consultant who where assisting me to be invistigated and disciplined for their bad behaviour

i amsorry to say this but the service is [censored] staff incompitent, they dont know what they are doing, staff dont respect their customers they not proffessional they just talk any how with clients, staff needs a proper training and this need to be invistigated and stop enougj with telkom a lot a people have complaining about this stupid company, i regret why open an account with the enough is enough

Hi, your telkom technicians have failed to come install my fiber line at my house for about a month now. I had to renew my application probably thrice now because they seem to not find the address but telkom delivered the router to the house with no problems. I would like to cancel my contract with you guys because I am paying for a service which I cannot even use. Effective immediately! Send someone to come fetch the router you have sent. Thanks

my ID number is [protected]

In June 2019 (roughly) couple months before my 2 year data contract with Telkom ended, I visited the Telkom shop inside Woodlands Mall in Pretoria east. I requested that I want to cancel this contract and this will be my notice period as standard.
The consultant advised that there will be a final amount payable of R178 and then the balance/contract will be settled at the end of the given month.
I received several SMS's and an email stating my request has been approved for cancellation (EmailProof attachment).

I have clearly cancelled the contract at the end of its period with enough prior notice as stated by Telkom customer service consultant telephonically. There can be no outstanding money as the last deduction was paid in full at the end of the contract.
The amount they claim I owe is an error from their side because they kept deducting money from my account even after the contract was cancelled.

After a couple months the final amount was deducted (R178deduction attachment) and in Dec 2019 Telkom started to deduct The full instalment again R380.90 (December2019 attachment). I had to go into the bank to create a stop order to stop Telkom from taking money from my account.

After several phone calls and many people spoken to, no one could assist.
If I wasn't cut off, then I was told they cannot see anything on their side and they did not deduct anything and that the account has been closed.

Meanwhile I was getting phone calls and SMS's from
Blake Collections
stating that I owe Telkom money.
I have forwarded them all the info stating this account has been closed, yet they do not listen and kept phoning me almost daily.

In August 2020 I sent them a final email stating my disappointment and since then I have not heard from then.
23 Nov 2021 I received this SMS (SMS attachment) and I am being threatened with legal action.

I need help to settle this for once and for all.
I am tired of Telkom and PEOPLE not doing their jobs correctly.

I have been without wifi for the month of nov even thouah i have paid on the 2 nov 2021 they keep telling me that they will reconnect me but to no avail they tell me that they can see the payment of 750 and will escalate the matter but to no avail i am dik of this service my name is luke williams
The number in question is [protected] i am so dissapoint with this service ive been calling them every other day this month to sort it out but they just dnt do it they keep telling me they have sent emails to the connecting department but still nothing happens my contact number is [protected] and my email is [protected]@gmail.com

Good day

Is 18 days full since telkom debited my account and I still can't use my phone and router. I have called multiple times without getting help.

I am failing to understand what is taking them this long to Remove me from the suspension list.

I am not owing telkom anything, I would like to cancel my contract with telkom at my earliest convenience.

Thank you
Pulane

Good afternoon. I need help with my Telkom account. We moved from the South Coast to the North Coast last year December 2020. We requested our Telkom line to be moved end of November. They told us it would take approximately 3 weeks for the line to be moved which suited us well. Mid of January this year we still had no installation. I phoned them and they told me that their system crashed 3 times during December which resulted in my order to be cancelled and recaptured. The last time they capture my order was January this year. I did pay my bill end of December 2020 which put my account in a credit. a Couple of weeks later I phoned them again only the be told that my order was cancelled due to non payment. Eventually this was rectified and my order recaptured. But this issue now has become a real headache due to their incompetency to deliver service. Up until today I haven't received any sms to inform me of when the technician will be installing our line. I constantly had to phone and get the billing dept to clear my acc due to the fact that no installation had been done yet and I'm not going to pay for services I don't get. So every time they have to recapture my order and the technicians are so slow in doing their job that they don't get to installing my line before the next billing date. I find Telkom difficult to get a hold of seeing that I now only have a cell phone and I can't hold the line till they finally answer the phone. It takes all my airtime. So I started communicating via email with no avail. Now I've received a letter of demand from a lawyers company with a letter of demand. So Telkom has handed me over for non-payment. How can they expect payment if I don't have any Telkom services. It's a year later and Telkom failed to do my line installation. I would really appreciate any help. Kind regards E van der Merwe

the last debit was on 5th of October 2021, at or around 28th October the debit for November went off which it was supposed to go off around 5th November 2021. The debit did not go through and telkom blocked the line. When attempting to visit them in store, no one attended to us and informed us to contact the customer care line. Wehn we attempted to call the customer care line, the line was unanswered. The worst experience, a balance given with no explanation as to why we have to pay such a high amount, no one to assist and speak to for any explanation or way forward. Absolutely pathetic customer care, one person pushing the buck on another and customer just left without any feedback.

Good day I have took a contract in june for the 99 for 10 gigs day 10 gigs night
But on my contract I have stipulated for the debit order to run on the last day of the month the debit order did not go off as such then on September on the 06th day debit order goes of for double which I was not prepaid for and yet it telkom incorrect admin which payment was reversed then in october there was a debit of 297 I had funds on the 01st but telkom deducts on the 05th yet again its telkom issue then now i recieve a bill of 1400 stating that charged 202 for debit order reversal which is not my fault but telkom fault I tried to get the help but no assistance please can I know whom I can speak to regarding the unlawful bill

I have a Telkom for the past 4 - 5 years. The device is out of contract. An agent representing Telkom called me to upgrade to which I declined. The following month my debit order was increased from R40 to over R200. I reveresed the debit order. I have called the 10210 number, emailed numerous times and visited the Telkom shop in Rosebank. They continually try to debit. None of the chanels have been any assistance. One agent advised me the 021 number I was called from is a third party company representing Telkom who put through a contract I did not agree to. No recording has ever been sent to me and the debit orders continue to strike my account which I reverse and incur costs every month. Now a debt collection firm has contacted about non payment of these fraudulent deductions Telkom are attempting to make.

Good day,
hereby would i like to express my dismay wrt the service call I received from a telkom employee (I cant remember her name) with the number she dialed from was +[protected]. the reason for her to me (according to her) is that im a loyal telkom customer and that I qualify for a 50% discount on a new cell phone handset and that the offer expires today (02 Nov 2021) at 15h00.
i explained to her that I currently have a contract in place and would have an answer after I contact their customer service wrt the validity of my current contract.
Whilst im waiting on customer services (via what's app) I noticed on the internet that the deal is valid till end November 2021.
When the lady phoned me back I confronted her, that she lied to me and she immediately put the phone down.
How can telkom employees be so unethical towards, its clients...?
im very disappointed.
Regards,
Jurgen Baugaard

I need to lodge a dispute via Telkom to the Credit Berue.

I stopped using Telkom over 5 years ago, but they continued to bill me albeit having cancelled when my account was 0.00. There after I have since complained about the bills and they got written off. Now, I'm trying to buy a house and I have been told that I am appearing as "at risk" and they said maybe Telkom lodged a judgement against me or something - but I do not owe Telkom anything and they still are affecting my credit score - and I need my name to be cleared immediately. My service number is [protected] and can be reached via it as well.

I have canceled my contract almost a year ago but now owe almost 5000 plus to fnb due to telkom still debiting my contract amounts this is ridiculous who is going to pay for these services that I have not used due to poor admin?

I have sent hundreds of emails before I could even get them to stop attempting to debit and now I am stuck with the product of all these failed debits and pending charges

My name is Itumeleng, I have a contact with telkom, for sim only data.. Last month September 2021 the debit order didn't go through, usually telkom deduct by the 25th. I wasn't aware of deduction not going through, until my account was suspended.. I contacted customer care, which notify me that my account was no longer deducting by them but was handed to lawyers or some department.. Then I request account number to pay the outstanding amount owe, I paid on the 26th and contact customer care on the 27th, with say that the is no reflection yet, once it reflected they will open my sim. Today the 28th I woke up to a deduction of R398, telkom is very much incompetent, I had to fall through on what is happening with my account. TELKOM service is bad, I would not recommend anyone to take contract with you. The service I receive so far is Tooo Pooor, I need to cancel this as soon as possible.. And do not tell me I have to pay 800 for you not doing your job properly.. I specifically noted that my deduction has to go on the 25th, but you guys are mixing my things. Now it's double payment.. I need refund and do not tell me I need to wait for 24 hours to get my money. For once do your job..

My name is Ernest Hlatshwayo, id no: [protected], I have a contract with telkom mobile, I took 2 smart phone which I was advised by telkom cosultant or sales person to insure them on february 2021. I have been paying for these phones until saidly I was robbed on the 07.10.2021 I reported the incident at a local police station, I then alerted telkom then I was told that my phone will be blocked by telkom and that I should also contact the telkom insurance company and inform them about the loss of my phones, I emailed all the necessary documents as per the instructions I was given by the insurance company, I waited 72hours after emailing without getting any response then I contacted the insurance company to inquire if the got my documents, I spoke to a guy called Jody who told me that they havent recieved my documents he then further gave me his direct email address ans saidi should re email everything to him, he responded via sms after recieving my documents and said that my insurance policy with them was cancelled by telkom I was shocked as I have been paying for this insurance, I then went to the telkom branch at mall of Africa I explained this to Omphile who confirmed that my insurance policy is still active and was never cancelled he the sent an email to jody and further informed me that he was going to escarlate my matter to his superior this happened on the 15.10.2021 he promised to get back to me on the 16.10.2021 however he never responded I went back to the branch on the 17.10.2021 where I was told that Omphile was off and that no one could assist me I then went back on the 19.10.2021 I found Omphile but he had no answers for me he just said he was also confused and has never came across such a case as on his system it shows that the insurance is active but the insurance company is refusing to pay. I dont have the phones nor do I have the sim cards my biggest worry is that im supposed to pay for my telkom account on the 25.10.2021 but how do I pay for something I dont have, I feel so helpless can someone please assist as this is so wrong since im paying for this policy and telkom is just throwing me under the bus saying the insurance is a third party they dont have direct contact with them im losing a lot of money buying airtime to try and contact the insurance company and im using petrol drving for nothing to mall of Africa... PLEASE KINDLY ASSIST... MY cellphone number is [protected]

I cancelled this account on the 05/11/2020, the evening I got home the Internet was disconnected. As far as I know I paid a month in advance. I have emails confirming that they received the request. My account was always paid on time.

Since the beginning of lockdown I barely worked and I am a single mother. In the email they tell you, you have to make provision for debit order to go off for 3 months. Tell me how can I afford for a debit order of R908 to go off for 2 to 3 months in order for Telkom to sort out their admin and still pay another provider as my daughter was Matric and needed internet.

I'm also currently living in my parents' backyard and a few months ago when I wanted to see if I could qualify for some kind of housing loan/assistance I was refused because of a Telkom debit order that reflected negatively on my account.

All they do is give your account over to different Debt collectors, who in turn harass you from all over again.

Kind regards,
Lamees Jack

For the last 2 months i have been struggling with telkom to reactivate my account. My account is up to date but according to them im in arrears. When i asked for the reason i am in arrears they cant provide me with any proof.