Telkom SA SOC
reviews and complaints

To whom it may concern
In July 2021, we cancelled our landline ( [protected]). At that time, we requested that the deposit that was held against that account must be refunded to my husband's bank account.
We then received a list from [protected]@telkom.co.za ( find attached) & this we mailed to him.
Since Sept, no refund to the bank account has been done. Refer to reference numbers below & still no feedback or resolution.
[protected], 5946033, [protected], [protected]
28/9/2021 - System offline - Ref: Ayanda Mphaalele
19/10/2021- System offline - Ref Zoliswa
We have been calling Telkom & very time a new case is logged. I even requested via email & telephonically that a manager must call us. Up until now, no call or reply via email.
It's been 3 months now & we are at out wits end & want this issue to be resolved & therefore request your intervention.
We want the refund to be credited to my husbands account & a call from a Manager
I await your kind response

Good day

Please assist me, I've logged a query with telkom last week after they locked one of my account which affected the other two saying I've cancelled it on the 30 of September 2021 which is not true, I told them I've never cancelled any contract, they then said they'll investigate it and come back to me in 72 hours but I'm still waiting now and I rely on telkom wifi to do my work, I'm working from home and can't work now. they deduct about R1399 every Month. So I'm not sure what is cooking there. I'm very disappointed as I'm about to lose my job here

Please see my attached invoice for details

Kind regards
Solly : [protected] [protected]@discovery.co.za

Good day

Hope this email finds you well .

This is in regards to my complaint to Telkom and their lack of services provided .

* firstly the consultants and there team
Leaders are very rude.

* I tried calling on several occasions with no luck and little success.

* I took out a month to month to deal for R299 in January all the debits went off successfully .

*In April month they deducted R299 and never notified me that they are reversing the money back into my account .

* I received SMS stating that my account is in arrears but I know they deducted the R299 on the 26th of April.

*I called a consultant enquiring about the SMS they informed me to send through the Proof of Payment which I had done on my side .

*No one gave me any feedback they stayed that it's under investigation since April until now .

*I then called back because they deducted R800 in May which is not my contribution they informed me its the unpaid fees, but Telkom never informed me that they reversed the money back in to my account.

* I'm really not impressed with the service I received from Telkom for the past 3 months that I joined them.

*I requested for a cancellation seen that it was a month toonth deal and I'm no longer working from home I'm back in the office .

* They informed me that I need to pay R1099 before the contract can be cancelled but my services are suspended, so I need to pay R299 for a suspended Sim card.

* I also spoke to a consultant by the name of Bruimilda Teboho Mokoena who was very rude and incompetent as well as the team leader Bianca she informed me that she will contact me with regards to the outcome no one seems to be helpful in anyway.

* They having been sending me from pillar to post but no one assisted me .I went to the Telkom store at Cresta Mall they informed me that they can't cancel the policy I have to pay R1099 yet it was not my problem I never reversed any premiums and they never informed me that they will transfer the debit back into my account now I am liable for the error they done .

* I'm so upset, frustrated and disappointed in the service provided at Telkom and how they handle situations and queries.

Telkom really need to sort out my query because it has been going on for the past 2 months .

Could someone please attend to my query immediately please

Warm regards,

Good day

My name is Karashen Pillay, I have a problem with my WiFi ever since we are experiencing load shedding in Phoenix area it keeps getting disconnected n now for the past two day there's no internet connection, I called in Telkom customer service they said cannot assist me I have to lodge a complaint on the Telkom internet to file a complaint can u please assist me because it's frustrating when I cannot get help from Telkom customer service
Can sum1 please call me on [protected] or email me on [protected]@gmail.com

My Fibre line has been off since 9 Oct 2021, Alcade and Alton roads, Lynnwood Glen, Pta.
Bern reported by myself and neighbour twicr. No tech team in site. May be block or area fault.
Router and equipment is fine. Problems persisted since a street electricity sub statiin box exploded in idol road on 9 Oct.2021 at 08h55.
See pictute of router signal lights, attached.

I am battling with internet service on [protected] since 8 Aug they keep on closing the calls without fixing the internet

I have ported my numbers in May 2021 to Huge Telecom. I have thus not used any of these lines since May 2021. Telkom still bills me every month for these unused lines. I have unsuccessfully tried to cancel these lines with Telkom for 5 months. It is just impossible to engage with them! Telkom has now handed the account over and threatens me with ITC listing

This is totally unacceptable!

I had a similar situation between 2017 and 2019 where my office moved premises and one line was not moved to the new address. Telkom just kept on billing me a monthly rental amount for 2 years while we were trying to cancel that line, almost R 3 000! Wwhich I never got back!

On the 05th of October 2021 my ADSL line stopped working. I called the Telkom call centre and logged a call on the 05th. The call centre agent said I should trouble shoot first and if I do not come right a call will be logged on the 06th of October 2021. An appointment with an openserve technician was scheduled for the 07th of October 2021, however, till date no technician has come out. I called the Telkom customer service Centre on the 07th of October, spoke to Thembuxolo Jacob, he said the matter has been moved from the tables department to the bulk department and there has been cable theft and vandalism in the area and technicians are trying to sort it out. I have already received my bill from Telkom where they will debit my account at month end however, my ADSL line is still not working! How can I be debited when I am not using the ADSL line. Also its frustrating as I cannot get hold of customer service at all. I tried calling again on the 11th of October only to get cut off by the person answering the call or being on hold for longer than 30 minutes. My ADSL line number is [protected], no one has contacted me from Telkom or Openserve to discuss the matter. I am highly disgusted with the service from Telkom, if the line cannot be fixed I would like to cancel the contract

I recently did an online upgrade, and a consultant called me back to complete my upgrade, I had applied for the Hauwei P40 lite, on a free me 800 MB package, that was suppose to come with 50 gigs FREE ONCE OF DATA, I asked the agent on the call, if I would get the 50 gigs FREE ONCE OFF DATA, and the agent assured me that I would get the 50 gigs of free once off data, I received my device and activated the new sim card, only to find out that TELKOM had lied to me, and given me only 20 GIGS OF FREE ONCE OF DATA, ever since I have been trying to get in contact with Telkom to have this sorted and no one wants to assist.

My number is [protected].

Good day

Kindly assist I have been fighting with Telkom everyday for months now.

I was having problems with my LTE Contract and kept calling in, the signal was very poor, eventually a sales man told me I could migrate to Fibre.
I was told there would be no extra charge. I was told that after the Fibre connects the LTE will automatically fall away/cancel.
I was told I would then pay less every month and only pay R699 for the Fibre instead of R1049 for the LTE.
I was told there would be no penalties.
This can all be heard on the recorded call done on the day.

But I am being charged for both and have been told that I was not migrated but an additional account was opened. THIS IS FRAUD. its not what I asked for or agreed to.

I'm told no one can help me and I have to pay the penalties for the cancellation. THIS IS FRAUD. I was lied to in order to make a sale by your salesman.

I want to be reimbursed for the last 2 months I have paid for the LTE and I want to be assured that I will not be charged anything further for the lte and that the lte is closed now.

for months I am treated like I dont matter. My calls are lost or cut, I keep getting different numbers to dial. I get told someone will call me back and no one ever does. and Yet I get debited for a service I was told was being replaced by Fibre.

I ant the Matter resolved today and I expect a call back.

Regards

Claire Waterman
account number [protected]

We have just returned from a 2 week roadtrip through mostly the Northern Cape, RSA.

It was sad to see all the defunct telephone wires & poles littering the the roadsides. (Unless these poles are maybe used for wireless communication? ha-ha-ha)
Now the wires are lying on the ground, and wild-life and livestock is easilly traped in this debris, leading to suffering and death of these animals.

This is not limitied to the Northern Cape, but the whole country.

Telkom should remove this old infrastructure, and clean up their mess.

The Netflix service on the LIT box is no longer working
There has been no direct communication regarding this .
This is not acceptable as it is one of the only reasons for getting the device
I cant be the only person that is requesting a fix on this matter, a replacement device or my money back for the device and i will get one that works
Some communication on this matter will be appreciated

Unprofessional service by operators
1st reference no. 847969
2nd reference no. [protected]
I am waiting since 23rd September for closer basic package
operator asks for old address for verification after 11 years at new address
operator asks for income and expenses
overcharge on billing not resolved
manager has not phoned back after URGENT request by operator

I had a contract with telkom for a period of twelve months which expired in 2019, telkom continued to take my money after the contract expired, the subcription was an amount ofr99.00 at the beginning, it went up to r202.00 without my concern for 500 mb, I did not mind whilst waiting for the end of the contract, in may 2020 the money went up to r469, I started to get worried. The problem went on until on the 12th of june 2020 when I went to telkom shop at ilanga mall to request a cansellation of the contract and the number which was [protected] and I destroyed the sim card righ infornt of the sales consultant.

The sales consulted advised me to continue pay for the following month which was up to august 2020 where they deducted an amount of r894.98, which I requested explanation I was told it was for calls made on night owl, I again requested cansellation and a proof which I was given a printout.

Telkom continued to debit my account after cansellation which I ended up reversing such debits which also incurred bank charged from my side. Therefore I received calls and emails and messages from nudebt also black and associates that I am owing telkom, I told them I am not owing telkom anything instead telkom is defrauding my account and they are the ones owing me, I requested that for that two month can they investigate and let me know where did those data went to because I even destroyed the sim card I never requested any replacement because I was very sick and tired of the treatment I got from telkom. Their ref no. [protected]

I was requested to send the proof from telkom which I received from the shop, I did I also attached the bank statement to nudebt, I was told they want a reference number, I am not working for telkom I do not know they administration hence I have a proof from them of such a cansellation. The person after I emailed did not come back to me.

Someone else started again, I sent the same email with same explanation, she went for good, another one in september also did the same, when I check my credit score, now I am blacklisted by telkom for their maladministration, I proved beyond reasonable doubt, till now she also went for good.

I humbly request for intervention on this matter, what I know with contracts, like I am having a car contract with the bank, with number of repayment months, my bank cannot continue to deduct my car installment after the agreed period, this is for example, which telkom did even beyond and now I need telkom to clear my name.

Thank you.

Hi, I have a Telkom contract which I took about 4 months ago. My phone has been showing no service/emergency calls only from Friday the 1st of October. I went to a Telkom branch this morning in Cape Town Adderley Street and was informed that my contract was cancelled.

I was then advised to take a sim only contract as a resolution. I am so upset and disgusted that my contract was cancelled without my consent and being told that the only was to resolve this would be to take out a sim only deal.

I want my contract to be re-instated as I did not request to cancel my contract.

My alternative number is [protected]

Good day,

I am a Telkom customer with account number [protected]. I moved to new address since the 31 August 2021. The same day I wrote to [protected]@telkom.co.za for relocation of my fibre connection. The reference number given to me was 1602260. Up to this date, noting has been done. Yet Telkom continues to charge and deduct from my account their usual monthly fees of R1256.33.
I would like to request the cancellation of my fibre contract with Telkom and a refund.

Please your assistance will be highly appreciated.

Sincerely,
Dr Jules Mba

Dear/sir
My name is Botoba Percival Makoe with id no [protected]. I'm a telkom account contract phone holder with [protected] 9
The billing of the of is to high for which I know I'm only pay R184. 00 from which I know so the R1600. 00 they even explained to how I accumulated it.
Kindly explain to me how did it come to that amount
Kind Regards
Percy
[protected]

On the 16th August I had my fibre line connected and spent hours trying to connect this on a call with no help. On the 17th of August I have called to cancel the contract within my 7 day grace period as the service was not working.  Customer representative said it was done however no reference for the call.  On the 25th of August I called again and recieved a reference number and this representative confirmed that they had no proof of my cancelation request. On the13th September I get sent an invoice which is attached. I logged a dispute on the website which to date no representative can pick up (I have attached a screen grab. I lodged a call dispute on the same day and recieved a reference number (screen grab attached) this was supposed to be resolved in 48 hours. I called on 20th and this dispute was still opened and Escalated and I took the reps email address as reference as to learn from my mistake done on 17th August . I called 23rd and there was another escalation done. Today my invoice was debited and both my queries closed. Ref no [protected] and [protected]

Good Day

I am narrating this email as a result of the poor service received from Telkom.
I have been a Telkom customer for a few years now and generally the services are good, however when faults or queries are experienced whether it is mobile or ADSL the management of these are continuously poor. Case in point is my current fault with ADSL.
The service interruption commenced on Saturday 25.09.2021. The fault was reported on 25.09.2021. On Sunday 26.09.2021 I contacted the Customer Care again and was informed that the fault was not logged on the 24.09.2021. When I attempted later that same day to enquire about progress I contacted the Customer Care about 10 times and continuously the call was dropped with me being unable to determine progress.
On Monday 27.09.2021 I contacted the Customer Care again as no feedback was received and the ADSL remained off. I was informed that the fault was logged and will have to wait. Keeping in mind I waited two hours for a consultant to take my call.
On Tuesday 28.09.2021 ADSL was still off, no feedback was received, only an sms confirming that the fault was reported. The consultant informed me that the fault was reported to a technician and I have to wait.
Today 29.09.2021, still no feedback and ADSL remains off. I contacted the Customer Care again after waiting almost an hour on the line, to be informed that the fault is now with the "cable guy".

Further to the above, I work from Home, I am required to be online from 08:00 until 16:00, that was the main purpose for purchasing the ADSL service. Thus inclusive of the shoddy service received I also have to incur additional expenses as I have to purchase mobile data on a daily basis, with no reimbursement consideration from Telkom. I have however received my sms today confirming that my account will be debited on the 1st for my monthly payment. This sms did indicate an apology for the poor service received, or the additional costs incurred by the customer or the discomfort and annoyance of having to waste hours waiting for your call to be answered. The expectation from Telkom is that the account must be paid in full! No exceptions. Thus as a "valued" Telkom customer please explain how this is Customer Care?

Account Holder: Lameesa Ismail
Service Number: [protected]

My line has just gone off since yesterday I have been calling since yesterday to get help I have been put twice on hold and then the agent decides to drop the call on my acting as iff they can't hear me today was the same thing been calling in was told a agent will come thru today which I made arrangements to have some 1 at home so they can sort out the issue No1 pitched up called in again and se story call was dropped I want a Manger to call my by lunch tommorow if not I will make it my duty to get ahold of a regional manager [protected]
Sershan pathetic service incompetent staff pathetic overall