Menu
Telkom SA SOC company logo
Telkom SA SOC
reviews & complaints

Telkom SA SOC
reviews & complaints

Learn how the rating is calculated

2470 complaints
35 resolved 2435 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Telkom SA SOC. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
S
5:16 am
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC - Suspension of service despite payments made and no assistance from the call center

Telkom debited my account on the 29th of February 2020and the debit bounced, however soon after i made payment, on rhe 1st of march and used the reference given, i made a second payment on thr 26th of March, yet my services has been suspended and i am not getting much assistance. I have emailed proof of payments to two consultants and still not much assistance l given.

Read full review of Telkom SA SOC
View 0 more photos
Hide full review
D
5:59 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Telkom mobile is taking advantage of people during this coronavirus outbreak, yesterday (23/03/2020) they changed their data offerings knowing that people will be using data at home and the demand of data for surfing, downloading and streaming would increase. For instance if you purchased a 5 gig freeme boost package you would get: (5 gigs all network, 5...

View 0 more photos
Read full review of Telkom SA SOC
C
6:09 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day I have a problem with Telkom and I am unable to resolve it by phoning them, as I have done so many times and they are incapable of assisting me. I had a DSL 10mbps month to month package, on 05/11/2019 a Telkom sales person called me at 16:10 and told me that they would be migrating my DSL service which is softcapped at 450gbs to LTE, he did not...

Read full review of Telkom SA SOC
ADVERTISIMENT
S
4:28 am
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC - fraud

I have been having ongoing UNAUTHORIZED debit orders at Telkom this has been going on for the past year i would say now... I Have contacted Telkom numerous times and given references numbers upon references numbers, with still no resolution. I am now totally out of options and frustrasted as i dont know what to do, i dont see why i should be inconvenienced having to close my Personal bank account due to staff being incompetent and not having to verify documents, as by bank acc details are being used fraudulently to pay some other persons contract at telkom, and each time i call the call centre theres always a story, but never a resolution.
Can somebody please help as this is affecting My acc for unpaid debit orders and i am being charged for unpaid debit order...as my acc is being debited 2-3 times a month.
this has been a nightmare for me.
PLEASE HELP!

Read full review of Telkom SA SOC
Hide full review
L
8:37 am

Telkom SA SOC - telkom sim card

Good Day

My sim card lost connection early January 2020. I went to Telkom Jabulani mall did a sim swap. The sim card only worked when I was at Telkom then lost connection as soon as I left the store. I called Telkom customer care but still was not assisted. I have been without my cell phone number for 2 months now.

Today 27/02/2020 I called Telkom customer care. I spoke to Rameez Sulaiman. Without wasting my time he helped me with my connection problem. I am glad to say I have my number back. He deserves to be a team leader. Thank you so much because this is my main number.

Mr Sulaiman thank you for your great service.

Read full review of Telkom SA SOC
Hide full review
D
3:29 am
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC - Landline and DATA

Good day,

I cancelled my account with Telkom on the 14/2/20 VIA their portal as I had no option to talk to a human being.

My reason for canceling was due to poor or lack of service. All my services were out since the 5/02/20 and only fixed on the 19/02/20. I have phoned several times within the two weeks I waited for a technician but was told every time that it was not assigned to a technician and they cant tell me when it will be fixed, but they will escalate the fault. I had to buy my own data to go through this two weeks. Telkom is and was in breach of contract.

On the 14th I was informed that a Telkom representative will contact me regarding the cancellation but I am still waiting.

Read full review of Telkom SA SOC
Hide full review
C
2:05 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Telkom cancelled my WIFI due to the high cable theft in my area and offered my another service which I declined. This was on 2 April 2018 with only 7 months of having the service. They then proceed to keep charging me which i refuse to pay as there was no service offered, handed me to the Debt Company which i submitted all corresponding documents (NDC Debt...

Read full review of Telkom SA SOC
Y
12:43 am
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC - landline

To whom it may concern

I logged a complaint for a faulty line no 0114532014. Two weeks ago it is impossible to speak to a human and the problem is not being resolved. I got a message stating that it was resolved but still encountered the same fault. It would really be of great help to give customers the option of speaking to a person when logging a fault. I don't let you talk to my tv so please return the curtisy of me being able to speak to a human when I contact telephonically. Please could a real person call me at 0627422797. I need this fault fixed today please.
Thank you
Yvette Page

Read full review of Telkom SA SOC
Hide full review
C
8:55 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are a registered NPO, known as ELSCA (The EAst London Senior Citizens Association) NPO 003-667. I Colleen Petzer, was appointed as the Executive Director for this NPO since 3 March 2010d.. In April 2014 we switched from Telkom to Fusion making use of voip lines which should have been cancellaed. Our account number with Telkon is Account no 53005020001...

Read full review of Telkom SA SOC
ADVERTISIMENT
T
6:54 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As a manager myself I always pride myself with exceptional customer service and prompt customer queries. I cancelled my line on the 28/12/2019 but I'm still being billed. Today 13/02/2020 I went back to Clearwater branch and dealt with Dexter who referred my matter to a very rude and disrespectful Supervisor, Ridwan Shar. He never greeted us or acknowledged...

Read full review of Telkom SA SOC
C
10:58 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I phoned telkom on Monday February 10th 2020, asking them to give me an update for an issue that was reported earlier (30 Jan 2020). during the conversation I asked him to allow me to speak with his direct manager/Supervisor. I was denied the request at first, but after a short while, Cyrus Sinenhlanhla Mwandla (Telkom technician) informed me that his Team...

Read full review of Telkom SA SOC
J
4:22 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day  I just phone the Telkom call centre and was told the R200 fee that was taken in excess this month was for a non payment penalty for when my debit order rejected in November 2019. I was unaware that R852.30 will be debited off my account this month and therefore only kept R660 available. Because of the R852.30 being deducted without my knowledge...

Read full review of Telkom SA SOC
S
7:59 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This issue started in September 2019. I moved locations and asked Telkom to cancel my service at the location I was moving from and set up and my new location. However Telkom failed to cancel my services and kept billing me for them, for 4months. I had to phone in every month to get the service charges reversed and ask them to cancel again. On the 11...

Read full review of Telkom SA SOC
L
5:00 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought and payed for the 2 year contract for the 4mb's SmartBroadband Wireless Fibre Unlimited All Hours internet, I was told by the sales team that I will get 4mb of download/upload speed for the first 100gb then it gets slower the more data I use but since the end of the month (the moment it hit 2020) my internet speed went down to 300kb's maximum I...

Read full review of Telkom SA SOC
ADVERTISIMENT
T
7:18 am
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Telkom SA SOC - mobile data

The mobile data never works properly Money is taken at will but no service is provided They are blatant liars The service is constantly changing Its either not working at all or its on and off constantly This is ALL OVER JHB
How can these idiots not know their network is faulty Are they the same at Eskom and other BLACK controlled businesses that they just FUCK up everything ?

Read full review of Telkom SA SOC
Resolved

NOTHING WAS DONE or no feedback As usual

Hide full review
J
4:36 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

3 days ago I started experiencing very slow (if any) data until this morning Sunday the 19th Jan 2020 when telkom service was shut down for about 8 hours. I have a 60+60 GB data package which was purchased on the 7th Jan. They finally turned internet service back on at 9.30 am with no explanation nor apology. The customer service centers are so poorly...

Read full review of Telkom SA SOC
M
2:20 am

Telkom SA SOC - wifi - internet connection

I had taken out a SmartBroadband Wireless10GB contract with Telkom at the beginning of 2018. For the past few months I have been debited with a fixed amount of R 365.10.
In November 2019, I received an invoice advising to pay an amount of R 3, 915.84. I then called Telkom call centre to find out why I am I being charged this amount.
The consultant that had assisted me had advised me that I had gone over my limit and that's the reason for the amount provided. A few days later, when I tried to connect to my WIFI, I was unable to do so as it advised me that I am out of Data. I am not sure how I went over the limit as it would generally cut off once I reached my limit and I did not call Telkom to increase the limit since I've had the router.
I have tried numerous times to contact Telkom regarding the issue but till date have received no assistance.
I refuse to pay the amounts which they keep debiting me for as I want a reason for the ridiculous increase that I was not aware of.

Read full review of Telkom SA SOC
Hide full review
R
4:54 am

Telkom SA SOC - money stolen from my bank account

I returned an iPad within the 7 day cooling off period, after which I was billed and had money debited from my account. Each time I complained about this, I was told my issue was resolved, yet nobody from their credit department has contacted me (over 3 months later) and in December they managed to debit over R10, 000 from my account after I canceled their debit order. They now owe me over R12, 000 in total and still continue to send me statements for the balance of the total they billed me for and nobody can manage to actually resolve this or bother to even take my bank details down to pay back the money they owe me.

Read full review of Telkom SA SOC
Hide full review
J
5:33 am

Telkom SA SOC - product and service (0578992003)

I do have a problem with my service provider whereby the new router is not working started from 30/12/2019 until yesterday and no one is willing to help collect it and this matter affect my business because i don't have internet at my premises. I reported this matter at telkom shop in welkom they told me that it is none of they are bus.(0578992003

24 voortrekker street, wesselsbron

Read full review of Telkom SA SOC
Hide full review
R
7:48 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Telkom Mobile Sales, Billing, All have pathetic service - Follow up ASAP Good Day, So on the 17th December 2019 @ 9.38am, I renewed my mobile contract, **********, all was done and everything went well on 10213. On the 18th December 2019 I received an sms to say that I owe Telkom an amount of R 1700 and something like that, so I called 180, on the...

Read full review of Telkom SA SOC

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Telkom SA SOC contacts

Phone number

+27 123 112 186
ADVERTISIMENT
ADVERTISIMENT