Telkom SA SOC
reviews and complaints

Telkom

You keep on deducting my account after I cancelled this contract in January 2022 and I am not even receiving any data from you since 1 January 2022.

You do as you please on my account and that is totally unacceptable because you are not acting lawfully as we do not have any agreement allowing you to deduct my account.

We had a 36months contract which ended in December 2021, you have no right to force me to continue outside of the agreement that we had.

You are abusing my account and I am going to report you to the Authorities because I am tired of your nonsense!

This is debit order abuse and your company is stealing from us.

On the 10th of January you confirmed that the account cancellation was done but you keep on deducting my account.

I want my money back and you must stop deducting my account with immediate effect.

You cannot keep on deducting my account for 60 days after I have ended the contract and informed you of the cancellation; while I am not receiving anything from you in return. Telkom does not respect us or even treat us fairly and Telkom still expect me to use my own airtime to request a refund and use my own data to send numerous communication, that is utter nonsense!

You are even affecting my ITC record, you must rectify it and STOP deducting my account.

Your account billing department went from saying I owe R100 in January then R277 in February and now in March they say I owe R302, where are you getting these figures from?

You even have the nerve to send NUDEBT to deduct my account without my authority, February you deducted R75 and again R227 WHY?

Debit order Abuse department and Absa please see below confirmation of cancellation and attached Invoices that keep on increasing with figures that I do not know off.

Dear Telkom Customer,

We regret to see you cancelling your account with Telkom. Please take note of the following:

•Cancellation Order Number(s): 1151978037A

•Your Request to Cancel: 06 January 2022

•Service Number(s): [protected]

•Cancellation Effective Date: 10 January 2022.

I have 2 cellphones and lte wifi On my contact with telkom. The monthly payment is R1429. 00 which is paid by debit order. So my debit order unfortunately never went off for January 2022. So I was 1 month or R1429. 00 in arrears. My Services were then susspended. So on the 28th febuary 2022 telkom did a double debit for amount of R2858. 00 which went off successfully. I contacteed the call cenntre to have my service re instated only to be told it would be on within 24 to 48 hours. Eventually after many many calls and emails and sending proof of psyment 4 times my service was re instated on the morning of the 3rd March 2022.

Then the same day, 3 March 2022 at about 20h30 I recieved a sms saying my credit limit has been reached. Both my phones and wifi services were again suspended. When I phoned the call centre they informed me that my account was in arrears and the amount oeing was now all of a sudden R4489. 70

No one at telkom can tell me what is going on. How can my account be R4489. 70 if I was only R1429. 00 in arrears and I made a payment of R2858.00.

Now telkom says my payment doesnt show on their system and it will take 30days for the payment to show on my account. So today 5 march 2022 I recieve an accoiunt ffrom telkom saying. I owe R4489. 70 which will be debited against my bank account at end of March.

How can this be legal? If R4489. 70 gets taken off my account at end of month how will I live and pay my other things too. Then I will be 2months ahead on my account.

I can not understand why no one at telkom can give me a straight answer and why do they have a whatsapp no and fb page and chat line if no one even does their job and gets back to their clients.

Up till today no one has returned 1 of my many many emails, whatsapp Messages, chat messages or phone calls.

Is this the level Of service telkom gives? Why cant no one sort this problem out? I am truely disappointed and disgusted in this service.

My Telkom account was in arrears for a month. Debit order came off 25th of the following month double debited me. Even though my dorder normally comes off the last day of the month I didn't see it as a problem coming off on the 25th. Only to have it locked still on the 4th of the new month. Contacted Telkom and sent through proof of payment. asked for a follow up just to get a reply saying we didn't get your proof of payment. Forwarded the original email with the proof attached and up till today nothing. contacted them again and again had to forward and again I did as requested and still nothing. what upsets me is that everyday Telkom sales contact me to take out new contract with them. i cannot understand as a service provider I'm still not getting my service.

This morning I call the centre after a long time calling and nobody ic picking up the call. This morning I was lucky someone pick up a call and decided to put down a call while I was explaining what is going on my accounts. Calling Telkom is not a pleasant thing to do because it's either you are going to get help or not and your survey is a waste of time. I have about three accounts with Telkom wi - fi, phone contract and lap top. In January the amount of 740.70 was deducted on my account for Dec and Jan and I found out that the amount was not allocated to the right account. I phone mid Feb talking to the other agent she said to me she can see the amount it's appearing on the system and she is going to accelate the complain to the accounts department for them to allocate the account. Yesterday I visited Telkom Hemmingways and find out that the money was allocated in wrong account. Can you please fix this before the 15 of this month so that the right amounts get go to the account please 🙏please because this is frustrating. Here is my number because I am sick and tired of calling your call centre you don't get help instant you get more problems my number [protected] or ID [protected].

I have been trying to get my account unsuspended with Telkom since Sunday due to the fact that we need to do an early upgrade for my husband's phone as his phone is broken...

Telkom collections department debited my account on the 25th with an amount of R2024.48. On sunday when we went to do an upgrade the Richards bay branch advised us we cannot do the upgrade because the account is suspended.

After sending proof of the debit order that went off on the 25th the first agent told us to wait 20min after sending the bank statement of proof of the debit order.

after 40 min we phoned in again and another agent asked us to send the bank statement to him as well where as we where advised to wait 2 hours.

After two hours we phoned again and send the 3rd agent the statement and that agent advised us to wait 5 more hours.

At this point I am highly frustrated because the problem is still not resolved and each agents has a different story.

Monday Im on the phone again and then im being advised that I need to wait 5-10 days for the funds to clear from the collection's agency.

I explain to this agent that I have already sent proof of the debit order that went off and that they need to contact the collections department to confirm and activate my account. "Sorry I can't do anything" is the agents reply.

There after we go to the Richards Bay branch to try and solve the problem with the branch manager or whoever in the position to assist us.

Explaining to her the frustration and what we have been through she starts to get defensive and rude towards us and it resolves in an argument back and forth and she is trying to think of every excuse not to help us, the Richards bay manager even told us she wont help up because of how we "handled" her. she did not help and told us it is what it is we need to wait 5 days until Friday.

We phone the call center every single day to try and resolve this issue and 4 days have passed and we are still not getting assisted after sending all the proof of the payments and debit order.

As a client I am so so frustrated as we have businesses to attend to and being without a phone for 4 days causes loss of income as the clients cannot get ahold of us and we cannot phone out as well.

Who do I contact to help me? I just want my accounts unsuspended!

Hi, I got a Wifi contract in May 2020. The Wifi wasn't right for my house and I went to the local branch to cancel. They told me that I needed to do it online and I SMSs within the 7 day period. A lady called and told me that she couldn't process the cancelation and someone else will call. No one else called and I kept trying to get someone to assist me.

I eventually got a reference number [protected] and was told that someone will investigate and get back to me, this was Nov 2020.

Now I find out that I have been handed over to the credit bureau and I have done everything in my power to resolve this.

I haven't used the data, I switched it off and never used it again. I followed all the correct steps to cancel the contract, but the cancellation wasn't processed on Telkoms side.

Kindly can you assist

My name is Busisiwe Lefatola I took a portable mobile router my agreement was to pay R239 and they will deduct every 31st of each month but everything changed January when they deducted R514.00 on the 15th of January 2022 then they said its because of the December money bounced of which its not true

February they took R633.00 on the 28th of February they said its because of a penalty I want my money back please contact me [protected]

I want to bring to your attention that my Device (Vodacom device and Vodacom contract) was Blacklisted by one of your call centre agents (Telkom) who's name and surname I have. I could not make use of my phone for the entire weekend of 25 - 27 February 2022. I had to wait until Monday morning of 28 February 2022 only to find out that your call centre blacklisted the wrong device.

Wasn't she supposed to have checked that the IMEI number does not correspond with the name and surname of the customer. I spoke to various Telkom call centre agents as no one could help me get this matter solved. At a time I waited up to 55 minutes to still be told they can only log the call and still not tell me how such a thing could happen.

Vodacom agents was shocked because its the first time they have ever heard of such a thing.

I was in such a state that I had to use medication to help me calm down as I was about to get panic/anxiety attacks on Monday 28 Feb 2022 and Tuesday 01 March 2022.

I was inconvenience where my family could not get hold of me to inform me of an important family issue. Also on my return to work, my manager could not get hold of me when I stepped away from my desk.

I also lost out on the 2gig, R42 airtime and whatsapp data I had left for the month.

Access to my device was restored on 2 March 2022 only.

A person would think that the call centre agents would be more careful when it comes to blacklisting any particular device.

I was only given a reference number of which I requested since I started doing enquiries about this issue upon the "Activate transaction successful". The reference number is: TUITC Reference Number: [protected].

What is soo disappointing is the fact that no manager even gave me a call to apologise. I even requested to speak to the call centre agent who made the error but still no calls from them.

I need to be compensated for the inconvenience and stress and anxiety caused, which was none of my doing.

My details can be retrieved from the reference number. My email address is iLhaam. [protected]@westerncape.gov. za for further correspondence.

Totally unacceptable!

Fixed line [protected].

Telkom fixed landline January/ February bill dated 27 Feb includes unauthorized subscription and usage of Five (5) mobile numbers to a value of, R91000 which has been included on the bill. I have tried for 3 days on all available platforms on the Telkom customer service site and spent hours on the phone to no avail. The mobile call center cannot assist and the landline billing said I must phone a fraud number - 1035 - which does not exist, I have logged calls and requested callbacks. This is extremely frustrating and of great concern as this is a vast amount of money being billed on the account. The owner of the fixed line is a 92 year woman living in a frail care uni. She does not have any mobile phone contracts with telkom and never has. Please assist my challenge in rectifying this theft.

I have been living out of South AFrica due to Covid for more than 18 months. I cancelled my Telkom Internet contract before I left, and kept to landline alive, for use when I returned on January 1st 2022.

To my dismay I picked up the landline to make a call and it had the disfunctional peep peep playing. When I contacted Telkom on line they said there was a fault on the line and they were fixing it. It was not fixed so went to Sandton City branch to find out what was happening. The lady there took my phone at 9 a.m. in the morning saying she was going to investigate. No sign of her back again until 45 mins later. She came out of her back office hiding place and told me that the line would be corrected in the next few days. From that day on, I have not seen a sighting of any Telkom person standing in the bushes next to my apartment building. At the office that morning, the client service manager told me that I had a lot of credit and she would advise that it should be credited back to my bank account. At the same time she asked me to fill in a form with my banking details contact number etc. etc. which I did. I visited the Telkom shop again and again to find out where my credit was, they said it was taking time. I have waited and waited for service from Telkom by phone and visits to the shop, but until this day the 1st March 2022 I have had no response from your company. Only a notice on line asking for the next monthly payment for what? No service provided in the last 18 months. I would advise anyone thinking of joining Telkom not to go near them.

I, Preshika Hansraj, ID: [protected], have one of my Telkom Contract been suspended on number: [protected]. Please note, I tried calling the call Centre and received no positive help. I tried to explain that payment will be made on Friday.

Please note: Due to me canceling my Debit order due Covid and loosing my job, so therefore I pay cash and over the months I had been making late payments and never had my phone line suspended, why when my contract coming to an end, my line is suspended.

I have been dealing with Telkom for over 6 years, and this the first time my contract been suspended.

I needed the line Urgently as I have tenant that suppose to forward me documents for moving into property. Those documents needs to be handed to my lawyer for approval.

Please call me so I can explain Urgently

Thanks

regards

Preshika Hansraj

[protected]

Re- refund of my R800.00 deposit - telkom reference - 4109792

I am totally disappointed in the way my complaint is handled.This is going on from December 2021.I applied for a cellphone contract for my business and was asked to pay a deposit of R800.The consultant later told me that this was a mistake and the R800 will be refunded.Since then i was told  so many stories is just not funny.Please help me.

My contact is [protected]

Can someone please resolve my issue.. I have called in early February to cancel my deal which expires 1 March 2022.. The agent tells me to call close to the time she will make a note that I dont want to upgrade. I then send a email to cancell.. I get a mail back saying they received my issue.. Someone calls me asking if I want to upgrade I said no.. Today 1 March 2022 they calm again. Asking if I want to upgrade which I said no.. The agent said I must call cancelation department which I did..the agent at cancelation tells me I must call 081018 after waiting so long and using all my airtime.. So my question is.. Are use acting stupid or are use just incompetent. Pathetic agents

Telkom contacted me in Ocylt/Nov regarding an upgrade to my account to which l agreed we proceed. It's now Feb and absolutely nothing has transpired!

All of a sudden, charges have been added to my account that l have added to my account.

Trying to contact anyone is like making a call to the President. Samantha also never got back to me as promised!

I have logged Hello Peter complaints with no outcome!

And now l'm being threatened. l asked my bank to withhold the payment so someone can call me to sort out the chaos and all l get are threats.

Client service is non existent!

Good evening

I had a contract with telkom for unlimited data and router plus 2 cellphones. In January i wrote to telkom to request for the settlement amount to pay off the contacts and continue using the services. The consultant wrote back to say they will cancel the contract and i emphasised that he must not cancel the contract (there are email proof to this).

To my suprise on the 1st of February i didn't have connection i contacted telkom and was taken from one consultant to the other i was given different information which was contradictory. I was informed my contract has been cancel and it is now on prepaid which was done without my permission.

I visited the nearest branch the case was lodged the only response i received was they are working on the matter. On the 5th of February i was debited the usual premium and received the final statement of R7000 that i was told i owe. I have been requesting from the 1st of February for my contracts to be reinstated calling and emailing telkom and was i guven the email to complain to to date i have not received even a single response.

Please contact me on rams.[protected]@gmail.com or [protected].

I placed an online order for black Friday cellphone deals on the 25th Nov 2021,the phones we not delivered as promised I therefore called in December to request them to be cancelled since they were delayed. I received an email stating they were cancelled.

On the 15th of Dec the cancelled order was delivered I called and arranged with Telkom to pick them up since I already went to the store to buy the phones, as promised the phones were collected from my home on Dec 28th.

In January I received my billing statement which stated I was billed for 4 cellphones of which 2 of them was cancelled and collected they logged a case for a refund and the cancelation of the phones from my system, On the 31st of January 2022 I was billed for 4 phones, I called again I was told I would be refunded within 7 days from the February 2nd to date I still haven't received a call or refund from Telkom.

I received an email with a bill for end of February and I am going to be billed again for the phones I don't have and have been collected in December so please assist to refund and cancel the phones.

Good Day

I hope this email finds you well. I am a Telkom account holder who has received poor, unpleasant, unprofessional service from the Billing Department. I spoke to Ayanda and her manager Sanelisiwe Nawongo who was extremely rude patronizing and unprofessional to deal with. No one in the Billing Team capable of doing anything integrebal. I spoke to Prudence as well who was also very unhelpful.

I paid my account on the 27 January 2022 and made another payment on the 11February 2022. I had attached proof of payment to this email as well. My account has been suspended for 3 days now and I am unable to work cause I use my data for work purposes. I have had a case under investigation with no feedback or communication regarding this issue. Please refer to case number [protected] for more information. I must say the Billing Department and their staff members are all unprofessional, rude and uninformed..

I have taken this matter further than Telkom cause all I have received was their cold shoulder.

Thank you for taking the time to read and respond.

Disappointed

Miss Antonique Rene Lukas

my name is mr jp didloff one of your loyal customers.i have paid my account on the 6th january and 2 weeks i have received an sms from you that you gonna suspend my line

i have phone one of your consultants regarding your sms but she has told me not worry about the sms i must just ignoring it but yet on the 30th of january you have been suspended my line 6 days before my debit order date which i believe its unfair

with many efforts of requested my line to be reconnected untill the 4th of feb i have been taken a decision not pay any monies to telkom untill a superior call me so that we can discuss my UNFAIRLY SUSPENSION

my ID number is [protected]

called Telkom this morning , 3 times , the 1st time the agent said I'm in the wrong department I need to call 081187 , I asked if I can call that number using a landline meaning my work line , she said yes , that wasnt true , I called the number again to see if someone better can assist , the agent advised because its a mobile router I needed to call 081180 , the annoying part is I called from my work line , and still Telkom cant transfer you through to the correct department , so eventually I bought airtime and called, the agent I spoke to was moving into the direction of a faulty router , so I did everything she asked , reset , reboot , unplug , put sim in phone , everything - eventually I told her my airtime might cut soon and asked if she can call me back she said she will , eventually my airtime cut and she has yet to call me back , just goes to show how Telkom does not take care of their clients , this is the first month I'm using Telkom ever in my life as a service provider and already its the worst - still have the same error message - connected without internet - and I just paid over R800 for this - nothing , basically. what a joke

I refer to a fiber contract I have with you.

I have called to upgrade my package from 25 download and 5 upload to 25/25 speed.

This was done two days ago. I made over 15 calls to telkom trying to request a simple document confirming the package I'm on and the speed of the package. No agent and no team leader can assist me. This is something I am paying for and I have every right to know what I am getting.

However this is not the case. Agents have been hunging up calls on me. No manager has gotten back to me. And no one can assist me. I have spent over R200 airtime trying to sort this out.

There was one team lead by the name of Zakhele Mashaba who sent me an email that is so unprofessional, (Hi

I would to confirm that you r current line speed was upgraded to 25/25 MBPS speed as of

See below confirmation from system confirming) this was his email to me. No speed is confirmed and the email doesn't even state it is from telkom. I need this document by the end of today as my company requires this and i have still not got any joy from telkom.

I will be taking telkom up for the inconvenience they have put me through and should this affect my job I will be taking legal action against telkom.