TATA IndicomFraud and cheating customer service!

J
This review was posted by
a verified customer
Verified customer

I have purchased this mobile under scheme of two year out going free to any tata to tata mobile, but my free outgoing facility has been bared with in 4 months of purchased and no body is giving me right answer why this scheme has been stopped to my mobile. I contacted customer care and dealer also but they are unable to make me satisfy. Definitely tata is not a cheater but his company is a cheater who can make us fool... But not for a long time it will go out of range with in some years... Cheater can not live for a long time in market...

Responses

  • Ka
    Kalyana Chakravarthi Oct 20, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Here is my experience with Tata Indicom who are saying that we are perfect in address verification and services.

    I had taken a Tata Indicom prepaid CDMA connection in Bangalore, India 4 months back (in June'2006).

    I have submitted all the required documents and felt that the services are so pathetic and there is no customer support for that company.

    Now, in Oct'2006 I have relocated to Pune, India and I visited a Tata Indicom showroom called Smartek in Chatushrungi temple road near Pune University circle where two useless young girls are managing the showroom.

    I requested them to transfer my connection from Bangalore to Pune. But, they told it is not possible and they asked me to take a new SIM card and get a new number.

    Then, I accepted for that and took a new SIM and number by paying once again the activity charges, etc. I submitted all the documents whatever they asked, at that time itself. They checked the documents and accepted. Then I felt very happy about Tata Indicom ( I felt probably they might have learned from their mistakes).

    But, the happiness is not there even for 1 week also. I am getting the SMS messages saying that your form is not complete and submit the documents.

    Then immediately I approached the same Smartec showroom (even though it is far for me). They told, 123 people from Tata indicom will send sms like that only to all the people and don't worry because your services are not interrupted. They have not even enquired about my case.

    Then after 2 days, my outgoing service is cut and not working. Then immediately I approached the same show room. Then they told me that, may be some of the documents are missing (they don't even have interest to find out which doc is missing because they already got the full money). Then, even though my wife is pregnant, along with our 2 yrs old kid, I sent my wife to that showroom to submit the docs ( as I have busy schedule in office).

    She went there and submitted the docs once gaian. That time also they does not know what is missing in the docs. My wife came back and then she got a call from same showroom people saying that "the photoID which we have submitted and the photo which we had given are not matching" (eventhough both are mine only and I had given letter from my company also which is a gaint in IT industry).

    Then we were shocked as the photoID (Pan card copy) and the photo that we had given are same.

    OK, I called several times to that showroom from public booth and once in 100 trails, they used to lift the phone as if they are busy talking to customers.

    Then the next day, my incoming also cut and phone is of no use. But I paid 700 Rs for activation and 1 month validity. I need to do lot of communication with mypeople since these days and which is missing becoze of these Tata Indicom Stupids.

    Now it is almost 1 week, daily I am calling those stupid people and they will reply me that today it will be done sir, no problem, good day sir..like that.

    I am very much upset on the pathetic services they provide to customers. What I have to do?
    Tata Indicom should not trouble the genuine customers by saying that 100% verification we are doing.

    How many times, they will verify even for prepaid connection is it required to check in bangalore and pune separately, the same customer?

    They don't have any online systems to check a consumer details?

    The customer is paying huge amounts for initial activation..is it not their responsibility to come and collect the documents if any thing they feel it is missing?

    Why the customer has to go around the Tata Indicom show rooms like to Govt offices in India even after paying the money?

    Pl help me and give me some good suggestions

    0 Votes
  • Pr
    Prabhu Nath Prasad Bari Aftab Nov 19, 2006
    This comment was posted by
    a verified customer
    Verified customer

    The authorities of TaTa Indicom now a day abbeting the Act of Waging war against India on the juncture of Mobile connections to the People relating with West bengal;the reason is they are demanding and recognising the identity only on voter's identity cards.
    The infiltrators from Bangladesh are residing near about Twenty Lakhs in West Bengal with forged Voting Cards
    and recently I made a Complaint against the Director of Indicom Servises. Thanks

    0 Votes
  • Mr
    Mr Gaurav chopra Dec 04, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased this mobile under scheme of two year out going free to any tata to tata mobile, but my free outgoing facility has been bared with in 4 months of purchased and no body is giving me right answer why this scheme has been stopped to my mobile.I contacted customer care and dealer also but they are unable to make me satisfy. Tata indicom cheated me!

    0 Votes
  • Valerie Dec 11, 2006

    I m already a post-paid customer of tata mobile and tata walky. My tata mobile number is 9212759172 (plan 499) and my walky number is 0120-6455711(plan 349). And both facilities are using with your free of cost handset and walky scheme.

    I m not very big customer but i m a good customer for tata-indicom. I think that. I am very happy with my tata connections.

    But now i m very sad with this because i lost my mobile since 4-dec-06. So, i m already complain to police and submit a xerox copy to tata office.

    Now, i want a other mobile set for using my connection, but your customer care officer say that it is not possible & and you are buy a new mobile for this. But i m not in this situation that i buy a new cell. So, i m given a option that i have already a gsm mobile set so please provide a sim for this of my number.
    But officer say that it is not possible.

    Then, i say that if all are not possible so please disconnect my mobile account. But now he say that we can disconnect this but you are pay rs.2500 for disconnect fee before account closing.

    Then i object that why i pay this amount. Then he say that you are already sign 2 years agreement for this account.

    0 Votes
  • Am
    Amrendra Jan 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have very very bad experiences with Tata Indicom customer service which made me write this email.

    I am also using Dial up internet connection through Tata Indicom Phone since 2 month through Tata Indicom phone; I opted for 350 month rental Plan (500 MB Free download)

    One day I was checking my phone unbilled uses, I was quite surprise when I heard that my unbilled uses is around RS 4300

    Then I called customer service to confirm how it reaching to this amount, also how I can check the internet uses

    How I can check how much MB I have used till now… but as per customer service executive you do not have any system from where customer can track the uses of Internet.

    They requested me to wait till bill generates. I waited and found the bill of Rs2300

    Then I requested customer service to change my Internet plan to 1 GB, I came to know that this can be only changed in the next billing cycle.

    Then I requested to cancel the connection

    I got call from one lady in 2-3 days confirming the cancellation of connection, she told that she is going to call me in 5-10 mins just to offer some other internet plan which can be suitable for me.

    She never called me

    After 2 days I found that my number is disconnected.

    I called customer service to reactivate the number. They informed me that I will have to go to public office to re-activate the number. I went public office (CP office) on 30th Dec-06 and made request, they told that my number will be activated in 24 hr (Request number 319263084)… but still my number is not active, I called customer service around 25 times but with no responsible response

    Please note: This is not the only bad experience with Tata Indicom which made me to write email

    I am requesting customer service executive to changes my billing address since 1.5 yrs and still not changed although when I have submitted my new address proof 5-6 times to the Tata Indicom

    I was not able to use Tata Indicom service for 2-3 month due to problem in Instrument. I called customer service more than 100 times from my Mobile… but with no response

    Then I went to Public office with Instrument then they replace my instrument with new Instrument.

    Now I am very irritated, I wasted 5 days just waiting for activation of My Tata Indicom Number so that I can use Internet. My lots of work has been suffered.

    The Reason why I am re-opting Tata Indicom is I stay in Dwarka Sector 18, New Delhi where is is no other Internet service provider...

    Thanks & Regards,

    Amrendra

    0 Votes
  • Vi
    VISHWANATH.S.REDDY Jan 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have disconnected my std booth on 8th august 2006. My std no is 5755018 situated at belgaum. Till date i have not got my security deposit back. In spite of various reminders and call the the sales executives till date there is no positive response. Please let me know who to contact and how i can get my deposit back. The service of tata indicom is one of the worst which i have experienced, for which i had to disconnect my std connection.

    0 Votes
  • Sa
    sachin kaushik Jan 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought 3 tata phones for 3 months continuously i got wrong inflated bill.. i.e. bogus bills and on complaining the bills were corrected and now even after making the payment of bill my no /s outgoing has been barred 2 times..

    0 Votes
  • De
    Deepti Chauhan Feb 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We are facing over billing problem from last 2 months. Despite several reminders no action has been taken. At the time of connection we have been misinformed by TATA executive regarding call rates. He told us 50 price per minute outgoing call rate from mobile to other phones. But through our bills we came to know that it was coming to be more than 150 price per minute. This is an act of fraud from TATA end. We had lost complete faith in Tata Indicom as a genuine service provider company.

    0 Votes
  • Ms
    ms. kp kaur Feb 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a connection of tata indicom with a scheme of tata to tata free anywhere in punjab and having my roaming free while throughout in india with a rental charges of rs 100 after 3 months disconnection of roaming facility i started it again and rent was rs 150 ok no problem now they are saying that facility has been stopped while purchasing that connection they had said it's for lifetime although u will get some discount for one year now they have stopped roaming facility.

    Next problem is with their site which never opens u can try hundred times and always a reply came from customer care sorry mam or sorry sir we are trying.

    Their bill never comes on time last date to submit the bill is 1st of every month and bill comes on 7th of every month.

    Lots of problem with tata indicom.

    0 Votes
  • Ha
    Harinder Singh Mar 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The total number of sites devoted to complaints against Tata Indicom are 75,000 and are growing by the day. An additional site would make no difference. The difference would only be made by a national call to boycott all Tata products. Alternatively, the entire matter needs to be made an election issue and only then would India wake up.

    What a shame for Jamshedji Tata. He must be turning in his grave provided Tata Indicom has not already pillaged it.

    0 Votes
  • Am
    Amitesh Mar 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata Indicom offered its customer a add-on pack called Free Incoming While Roaming, and within which all the roaming incoming charges were waived off for an additional fees.

    After around 1 year of pack offering they suddenly stopped offering the limited pack and made it a limited minutes free, for new customers, per TRAI's directive.

    But to surprise they now started sending letters to existing Indicom mobile users, stating the offer to be of limited minutes from the unlimited incoming minutes, and that too a mere number of 750 minutes for the same pack charge of Rs. 150 (not sure if every one was offered the same).

    The reason is mentioned as TRAI's directive. The question here is why did they at the very first place offered the pack without confirming the policies and protocol. Secondly, did TRAI asked them to roll-back the pack from existing users or is it the Tata tele-services using this opportunity.

    If its TRAI, then they fail on there statement of 'working towards consumers interest', since roll back of a pack offered and subscribed means breached commitment of a service provider to its customer. And if it’s just the TATA tele-services, then it users should get together and raise a voice against this inappropriate step, and that too by an arm of the most reputed organization of the country.

    Its time to be together and protest, else many other companies will continue to follow and exploit customers and to use them up to there need.

    I have written letters to various consumers forum and I would appreciate every one to raise a voice against this.

    0 Votes
  • Ba
    Basavaprabhu Dhammur Mar 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Please don't ever go for Tata Indicom broad band service. Its really pathetic. I am thinking of hanging my self for opting Tata Indicom. I am really depressed by calling Tata Indicom Customer service. All the time they say "The issue is in progress, we have taken it as top priority one. " But you will not get the solution at all.

    In total 30 days of connection I used the connection only for 6 days. The rest all days went just calling customer service.

    They already took 6 month charges from me and now they are not at all providing service.

    I paid around 500/- as my telephone bill for calling cust care centre.

    Please help how do I handle these guys. Which is the good way to fight against Tata Indicom.

    0 Votes
  • Ra
    Rajendersaini Mar 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi All,

    I have been under heavy depression since last month although i started as soon as i applied for tata indicom broadband.

    1) It is horrible that a internet and telephone company does not have toll free no in an era where Pan wala's have toll free no's

    2) God knows how r running this company, the company who is not bothered about its revenue (u can't recharge your account from web it is down since last two months) you can imagine how much it will care about it's customer after selling the product

    3) Due to that problem i requested for recharge coupon 6 march and after calling 20 times it's got delivered on 20th of march.

    4) Then after recharging it, it never worked when i called they started fooling me (like i am a layman ) that there is cable cut we r looking into it and we will give you a call. I checked that i am able to ping default gateway it means there is no cable fault from my end to server connectivity further i told them that i am not able to ping DNS server it mean there is problem on server side.

    5) I have called them three times daily they come up with same reply that problem will be fixed today only and you will get a call today itself.But nothing has happened.

    6) If that is sate of service why don't you shut down your shop and say we r not able to run the business

    7) why they have not provided e-mail of top exec if they r taking fat salary, they r more accountable and should be able to reachable by common customer

    8) Finally i guess out of u alteast must be loyal enough to TATA group will highlist this to the highest level And make people awake in this company...

    0 Votes
  • Fe
    fernandes e Mar 28, 2007

    From Morning I had been trying from My Prepaid TATA INDICOM mobile...to call, all it says is 'This service is currently not available on your phone' I cannot receive calls from morning the same computer played message is played.

    I am asked to call121 to subscribe and I get a message saying that the person I called is busy... earlier,... later when i got through 121 I dial & follow the the computer message it says this is not a valid No...

    I cannot call, I cannot receive calls,... wish I could speak to Tata.

    0 Votes
  • Am
    Amit Kumar Balecha Mar 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I got tata postpaid few moths before with free unlimited incoming roaming with the extra charge of Rs. 150 per month, it was very attractive form me because most of time I travel for business. Now They inform me they are limiting the same for 750 minutes. Its total cheat of customer and mental harassment, if somebody can do some thing then taught the lesson to them.

    0 Votes
  • Ra
    Rathin Kumar Das Mar 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: A Public Nuisance - TATA'S THE GOONS

    This company in India "Tata Indicom" is famous for harassing the users of their phone service in general. The company with good reputation in Truck manufacture and Steel manufacture diversified into telephone service by acquiring 'Huges Telecom' in India for fixed line telephone. Their entry in this sector expanded to the huge population base in India with cheap cell phones at a price of US$45/= including a handset made a initial headway. I was one of the unfortunate subscriber of this company phone 2-3 years back due to some urgent need for business. All authentic documents were submitted to their dealer, the handset was sold to me only after address verification of my address and the number 91-9224413742 was activated.

    Yesterday after many many years I received a text message (SMS) asking me to visit their dealer for address verification since their system is faulty and the address is mis-matching. This is absolutely ridiculous and absurd of a large company like TATA's in India to request for this confirmation. They are not equipped to handle a customer base and hence keeps wrong records of their subscribers.

    THIS COMPANY MUST IMPROVE THEMSELVES AND TAKE THE PERSONS RESPONSIBLE TO TASK, INSTEAD OF HARASSING THE GENERAL PUBLIC IN INDIA.

    I RECOMMEND NEVER BUY A TATA INDICOM TELEPHONE, A COMPANY RUN BY GOONS.

    0 Votes
  • Al
    Alok Jain Apr 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Wrong data cable & charger not working

    I ordered a data cable from tataindicom website and made the payment. When I received the cable the software CD was damaged and the cable send to me was of some other model. I complained regarding that and got a reply that company would revert back to me in 15 Days. Its been a month now..... Then on 4th April I bought a new handset from TATA Hub at New Friends Colony. The charger of that Nokia phone was not working and the person in charge told me to take the charger to Nokia repair centre, and they cannot do anything about it. The next day is a Holiday in Delhi so I have to wait with a dead phone for next 2 days and wait what Nokia has to say about it. So I spend 700Rs. and bought a new charger. This is the service of TATA. Keep it up.

    0 Votes
  • Pu
    Puneet Arora Apr 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Let me begin by saying that Tata Indicom is the biggest cheat and fraudster company I have ever come across in the Consumer market. I bought a Tata Indicom Walky last year and just after 3 months of getting the connection, these people started sending inflated bills. Upon complaining, I was promised that the amount would be adjusted in my future bills, but that never happened. To add to it, they disconnected my outgoing saying that I need to pay the inflated bills. Their customer service... as bad as it can get... infact its worst I have ever seen. Anybody and everybody reading this post...please... I would request you not to go for Tata Indicom ever... IT SUCKS!

    0 Votes
  • Vi
    Vishal Malhotra Apr 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Its the company of liars s and all the employees working in the customer care are big liars!

    I booked two mobile and i haven't received in 20 days but commitment was made for 5-6 days. I call customer care 66551515. I register the complaint i speak lots of people. There executive become there own supervisor and tl and even manager. I call for 5days every time commit to receive my mobile with in 24 hours and also call back. I haven't received any call back not mobile and every time i call there is new supervisor and when tell him that i had world with tl by the name this he say there is no tl of this name and no manager of this name. Customer satisfaction if just nothing. They just make the people fool there is no management in customer care executive are there own boss and they what they like.

    I really unsatisfied with the customer care of tata.

    0 Votes
  • Ph
    Phani Raj Kumar Apr 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Even i had the same experience. How come will they with drawn the facility which is promised to be life time.

    They are just using TRAI name to cover their mistake. Can't we do anything in this matter? Atleast it will be good if get the deposit and the handset amount back.

    Guys any idea?

    0 Votes
  • So
    Sonal Khurana Apr 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    How tata can cheat customers, they have withdrawn their free incoming while roaming so smartly and cheated there existing customers who bought two numbers at a time and latter on they was just left with 750 mins free incoming and heavy bills to be paid at last. No one can trust tata indicom and reliance to what it say and is really dedicated towards the offers they give. Please check 1000 times before going for tata indicom.

    0 Votes
  • Vi
    Vikas Kansal Apr 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Wrong bill

    My bill amount for month March is 2349/- which is due on 28th of April, 2006. Actually My bill is wrong. I have raised the complaint 3 times as well as visited the Tata Indicom True Value office with this issue.

    Issue: I have been charged 1 rupee for 1 minute for tata to tata std calls however in my plan(299 Indian one) the call rates for tata to tata std are 1 rupee for 3 minutes.

    The numbers for the complaints I raised are:

    On 14th April: 68139637

    This complaint was closed stating that the bill is correct and we have spoken to customer whereas I was never spoken for this and was even not informed that the complaints has been clsoed. I came to know about its closing when I again called again on 17th April.

    On 17th April: 68387531

    Again this complaint was closed stating that this is the duplicate request but again I was not informed about closing the request.

    On 19th April: 68598371

    This is 3rd time when I raised the complaint and was assured that within 48 hrs the issued will be resolved but even after 72 hrs it was open.

    Everytime the customer care has agreed that the bill is wrong but I never got the solution to this.

    Now I am getting calls and messages that my credit limit is crossing and this is because of wrong bill not due due to my usage. Now you will debarr my services because of your fault not mine.

    I am fed up. I can't call 121 again and again.

    0 Votes
  • Me
    Mehta Pharmaceuticals Apr 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We have TATA INDICOM walky cordless phone for our Andheri office. It has not been working. The problem there is no power supply. The recharge does not take place. If you check the website for the cure, website does not have right customer care number. Tata states they have the best customer care in business, how is that their numbers on website do not work. In case of failure to charge the set, who is helping customer.

    0 Votes
  • At
    Ata Husain Apr 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    TATA guys cheated me. TATA CCE and TATA area manager gave me wrong information about the plan i am using.They had committed that after taking your phone i will be able to change the plan to any one of my liking but now your CC says that plan cannot be changed before 2 years. Please take your phone back and refund my money, otherwise i will take you guys to the Consumer Court, will write a mail to TRAI and other news agencies about this fraud. I am owner of a large message board with 50000 people on internet and have specifically requested them not to take TATA indicom (Fraud company). Also i have written a mail to my office mates that they should never take TATA indicom as you guys are cheaters. Number of your area manager is 9211322296, his name is Anil.

    0 Votes
  • Ac
    ACC LIMITED May 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    At the time of installation of Tata Indicom Set Model - LG 10, we were told of providing all type of facilities. We are having total 4 nos. of above sets and we were getting all the times the said sets recharged by voucher amounting to Rs. 220/- and Rs. 336.15. Now, the dealer (M/s. Sri Ram Sales, Bank More, Dhanbad) & agent available in Dhanbad is telling that low value vouchers are not available and only amount of Rs. 560/- and above are available, which does not suit to our requirement. But at the time of installation, we were given assurance of providing low value vouchers all the times as & when required by us.

    0 Votes
  • Pa
    papai koley May 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata indicom line is too much slow in our local area as well as many times it disconnect during a call.

    0 Votes
  • Ya
    Yash Jun 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    TataIndicom, Secundrabad

    When I first approached the TataIndicom, Secundrabad Hub, I noticed there was a customer shouting at the Sr. Rep(I think this rep pretended that she is a Manager... ###!! As if people are fool that they don't understand these cheap tricks)... The TataIndicom CS Rep was rude with the customer and customer in return was using abusing language. I can recall the rep saying "if one customer goes 1000 will come"... and they don't give dam to him.

    I was purchasing the connection at the same time and was taken aback for a moment listen to this whole drama. I asked the rep if the sim card I am purchasing will work with the all mobiles... I took the connection paying Rs 600 and its already 4 days and my mobile connection is still not active, even after making numerous calls to the place I purchased the connection.

    I regret why I have kept my money in this ### connection, and expected a minimum courtesy with these bunch of idiots in TataIndicom, Secundrabad. (Behind Hari Hara Kala Bhavan)...

    I advise not to expect any thing positive from this sick company... if your existing connection is working and you have no problems you are just lucky. The day your bill/connection will have issues... you are going to cry for taking TataIndicom.

    Thanks,
    Frustrated by TataIndicom Monkeys

    0 Votes
  • Ya
    Yash Jun 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Just to add... the rep said the connection will work with all mobiles... I'm still trying to find the difference between T-SIM and normal SIM offered by other companies like HUTCH, AIRTEL etc.

    But I am suspecting the rep lied to me saying the T-SIM will work in any mobile... f*cking a*shole.

    0 Votes
  • Kr
    Kriishna Chaitanyaa Jun 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My name is B kriishna Chaitanyaa, working in DELL International Services. I have taken two tel no 040-64512141 & 040-64527282, Walky phone from Tata tele services in August 2006.

    Recently I have a problem with one of my phone which is040-64512141, which is not working properly. As I have made repeated calls to Customer care since last 5 days, finally they came to my place on 21st June 2007 (Thursday) to replace the handset model no LG LSP 350 T, which they have done without my presence I:e A DAMAGED handset, model no LG LSP-340 E on this there is no Display Light. Charger is not working properly,Keypad is not working properly, As I am working for UK Based company I work on Night Shifts. So everyday I'll reach my place around 3:00AM to 3:30AM early morning.

    On 21st June 2007 When I reached my Home i saw my new handset which is replace d by LG LSP 340E,which is in Damaged condition, immediately i called 121 & Call was waited for more than 129 min. In spite of this i have called on Friday, Saturday & Sunday to give the complaint they informed me that due to rain Thursday,they couldn't send the Technician, they promised me on Saturday But same thing happen,& on Sunday its closed. I have spoken to one of Manger Ms.AVIS, she told me it will be rectified by Saturday, nothing done so far.Toady morning some one came to my place & checked the handset & claimed that its been done from MY END. Which is not my responsible.

    0 Votes
  • Su
    Suryanarayanan Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We own a shop in Kerala (Kothachira, near Kunnamkulam) and took a Tata Indicom coin booth from a local Indicom agent, Suresh ( Mobile# 938729022 and office#9387006008), Nishad (9287690007).

    We spent around 6000 rupees for this connection and we could use this connection hardly for 6 months. One fine day morning Tata Indicom People came and they took off the connection and equipments.

    The reason they told is the connection is not in our name, the agency people filled up all forms on behalf of us and collected the money also from us and issued the connection on some one else name.

    To report this complaint when I called up Tata Indicom services at the local number (Kunnamkulam) they had directed to another number 9240000121. When I called up this number this customer support representative gave me another number 6551281. I could not dial this number this was giving me a message "Number Does not Exist". Then I called up the customer support number (mentioned earlier) they gave another number 66661281
    This number is ringing and giving all our support representatives are busy - I waited for 16 minutes and disconnected the call in my first attempt.

    I made one more attempt to reach the above number and waited for 10 minutes and disconnected.

    With this experience I rate TATA indicom as Worst services and they do not have any control over their dealers / agents.

    0 Votes
  • Ro
    RONGON NEOGI Jul 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am using a tata indicom walky for last 2 years on pre paid connection. My cdma fixed wireless hand set model # lsp - 350t. my walky telephone # 65130080.

    I can't charge the battery since last one week. I thought my adopter is out of order so i tried to charge with another adopter of the same model but without any result.

    I approached my local tata indicom walky service center as well as lg service center but they couldn't solve my problem. I am eager replace my old hand set & get a new latest hand set if possible.

    0 Votes
  • Sa
    Sajith Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am a customer of Tata indicom for the last 3 months. I have a wireless internet connection from them. They claim on web and in all their advertisements that the browsing speed users would get is 150KBPS. Surprise surprise... the browsing speed i enjoy is remarkable 4-5 KBPS... and at times no data transfer whatsoever...

    I call up the customer care just to receive a new complaint no. each time... N then their tech guys call up to tell me that the speed i get is the best i can... and that the speed they claim (i.e 150 KBPS) is just the connecting speed)... there is more to it... the sales person who sold it to me... still claims that i should get 100 + speed... so does the customer care... all in all a complete mess of a service provider...

    Now I am stuck out here... having paid 4000 Rs for the wireless data modem and virtually no internet connection... Buggers!!!

    DON'T EVER GO FOR TATA INDICOM... THEY ARE BUNCH OF BULL ### PEOPLE OUT HERE TO DECEIVE EVERYONE AND STEAL THEIR MONEY.

    0 Votes
  • Vi
    Viral Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had opted for Tata Indicom Post Paid Connection from Gujrat. I had filled my form for a plan of Talk India 299 as my STD usage are very High, they had wrongly activated a plan of 099 due to which I am getting a very large bills... After complaining on customer care and writing several emails, I had till now not got any positive feedbacks.

    Due to which i am now thinking of Postpaid Connections only...

    0 Votes
  • Sw
    Swapnoneel Roy Jul 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    HI,

    I'm facing a similar issue currently. Its a long story. I took a tata indicom connection of the Surf Power 7500 plan worth Rs 3031/-. A representative came to my house and collected a cheque worth the same price from me and gave me a receipt. I'm providing the details here (Receipt No - 1155348, Cheque No - 535059, Date - 24/05/2007). After a couple of days, two men came and set the internet connection by providing us a modem and a wire. Since next morning, the connection was cut. I repeatedly called customer care and these are the different replies I got till date (of course I still did not get my connection):

    1. First they said my cheque had bounced, and my account has been thus suspended.

    I contacted ICICI bank for a bank statement. From the statement it was clear that a sum of Rs 3031/- had been credited from my account vide cheque 535059 on the name of VSNL on 6/6/2007.

    I informed this to customer care and waited. They did not call me back.

    Being fed up, I called again and again without any result. They simply deny to receive any money and ask me to pay again to get my account activated. The blatant liars!!!

    Then one day a lady from the customer care told me a new story:

    2. She told me that I had paid Rs 3031/- while the actual cost for that plan had gone up by 3 rupees!!! It was now Rs 3034/-. This was because the service taxes had gone up from 12.27% to 12.35%. My account had been suspended because I paid 3 rupees less!!!

    I called up again and again, they continue to tell lies after lies and ask me to come to their Whitefield office with all the proofs. They know I do not have the time to trudge down that far.

    PLEASE NEVER TAKE TATA INDICOM CONNECTION. THEY ARE THIEVES, DACOITS, CHEATERS, THUGS ETC ETC... THIS IS MY ADVICE TO ALL THE READERS.

    Warm Regards,
    Swapnoneel Roy.

    0 Votes
  • Ar
    Arjun Mishra Sep 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata Indicom Mobile Connection no. SIM could not be purchased - phone connection no 9211423064
    Haier handset D-1000 Faulty. Shuts down automatically after being fully charged. Haier Service center at Rohtak road could not repair it.

    0 Votes
  • Jo
    joginder singh Sep 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am resister of tataindicom.com but i do not until pin number from tataindicom. So i am not check my details on internet.

    0 Votes
  • Pr
    priyanka rout Nov 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tata indicom provides a fourth class network service and the most pathetic and worst Customer Care service, Indicom people think that only illiterate people the authority to purchase Tata mobiles. They dont complete English IVR system!!! Such a Poor Service!!

    0 Votes
  • Ma
    Mahesh Nov 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Really Fraud!!!

    I am Tata's broadband service. My advice is dont use Tata indicom broadband service. They will say that Tata's broadband is India's no.1 service. But it is the worst service ever I have seen!

    0 Votes
  • Ra
    Rajesh Kumar Dec 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Having a postpaid connection of TataIndicom means u have been trapped, its a kind of blood sucking parasite. Just leave it and have any other mobile connection b/c its a kind of monkey mobile service. They make fraud bills and customers are their hunt.

    0 Votes
  • Aj
    Ajay Kesharwani Jan 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir
    I am Toatally upset from Free Customer Care service. It Took too much time too connect from Customer Care Executives.Sometimes it takes 25-30 min to connect the call.So please took some action so that customer can solve their problem by calling to your executives.
    I hope you will solve the above mention problem .
    Thanking You

    0 Votes

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