Target’s earns a 2.0-star rating from 10 reviews and 787 complaints, showing that the majority of shoppers are somewhat dissatisfied with purchases.
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target sucks
Hi,
I shopped at target last night.
I bought 4 items with cash.
I called the store when I got home
because I couldn't find my receipt.
I talked to the manager of the
electronics department who said
he would look into the system to
verify the sale. After 3 calls
he said he couldn't find it in the system
and to call back tomorrow.
When I called today I was told
that I could come in and get a printout
of the sale but that since I paid
cash I wouldn't be able to return
anything. I was told that there
was transaction information on the
original receipt that no one could
access but that without that I wouldn't
be able to return the purchase.
Now I have a paper with the sales
information on it but I cannot
go to the guest information counter to
refund my transaction for a digital
convertor when I finally receive
my $40. goverment coupon and rebuy
the item with the coupon.
see the printout here:
http://www.scribd.com/doc/8661615/Target
The supervisor said that the information
a person gave me yesterday on the phone
was in fact correct. I called yesterday
before I went to the store to ask if I
could return the digital convertor when
I get the coupon and he verified that I
could.
The guest supervisor additionally verified
that I could do so - but not without the
original receipt.
She added that I would have been able to
do so if I had paid with a credit card.
She also cited a policy that they allowed
a complementary one item return without a
receipt within a one-year-paid and that was
for any item $35 or less.
Apparently my fault in the issue is that
a) I paid with cash
b) I lost my receipt
I believe that they should have issued a duplicate receipt.
There were 2 supervisors and the sales clerk who
were aware of the problem and I think I acted
in a timely manner to rectify the problem of
the lost receipt.
At the very least it is lousy customer
service and I will not be shopping there again.
I would like target to do whatever it takes to
issue a duplicate receipt that is viable for
returns and exchanges.
I went in with the items and suggested that they
scan them in so they could void the original
receipt and issue a valid duplicate.
If they can't do that I would like them to
honor my government coupon and rebate me the
$40. for my digital converter.
order canceled
I ordered Yo Gabba Gabba Dance Mat @$19.99 and my information was accepted and I gave Target my street address plus my PO box number. If I get any mail from the US postal service
I only receive my mail if my box number is included. There should have been no problem to send to my physical address or my PO box, which ever target preferred. But No, Target canceled my order for no good reason. I feel I was cheated because Target decided they did not want to honor their advertised price. I will not order anything from them again.
Alice Hunter
target hits a new low in customer service
I bought a $40 space heater from Target. I only noticed when I got it home that was damaged, there were parts ratting around inside. I didn't even open the box. A few days later I took it back for an exchange. I could not find my receipt.
They would not exchange it for me since I didn't have my receipt and I had paid cash. I only wanted a new one! Also, it's like I'm being penalized for paying with US currency instead of credit.
The store manager said that they could not override the computer, and unless I find the receipt I'm on my own. He said I should fill out the warranty card on the heater and contact the manufacturer. Riiiight.
I spend at least $200 a week at Target. Correction...I USED to spend $200 a week at Target. There are many other retailer choices within the area(Walmart, Publix, Winn Dixie).
Target has now lost all my business over a stupid $40 heater.
The complaint has been investigated and resolved to the customer’s satisfaction.
Never has enough baby high-chr's, playpen's, stroller's, baby book's in stock! Target in Norman also has a high chair on display that has been recalled as of 7/11/09...
TOUGH LUCK.
You didn't have a receipt, so it isn't Target's problem. Why don't you grow up and learn something about responsibility. Don't expect Target to hold your hand and give you cash from right under their ###. This is business, so stop whining.
you could also take merchandise from inside the store and just bring it to the service desk for cash
get your act together and stop losing your receipts
The policy is in place because people like to steal stuff and then return it for money when they never even paid for it. I've seen people buy stuff for cheaper at Ross and then try to return it at Target.
employee treatment
I can attest, after working there for 4 years, that Target Corporation cares nothing for it's employees. While they play big shot, donating this and that to different charitees, if an employee needs something...like a living wage...or enough hours to live on, you get the shaft. Yet the management higherarchy at store level, which in my opinion, there are far too many of them at this store, loaf and get free meals. Which they stuff their faces infront of everyone else in the break room, that have to eat ramen soup just to survive on what they pay...or worse case senario has nothing to eat PERIOD. That aside...Where is the charitee to the backbone of the corporation? The people who make the store work, that if they weren't there, they wouldn't have a business.
Their ideas of simple thanks have to do with thank you cards for a job well done...Which may I add is just a ruse to curry favor among different castes of workers. Most of the time management compliments no one.
Will the employees of Target have a Happy Thanksgiving? Not very likely. Can you believe that they do not even give out a coupon for a free turkey or anything...to their unvalued empoyees.
Target...'Charitee begins at home'. Until you take care of your own all this FALSE caring that you push on the public won't even count.
Sincerely,
The Watcher
Yesterday LOD Eric and GSTL Hannah both yelled at me. I work at Store 0833 in Vernon Hills. I had to initial something that I do not beleive is my fault. I know that I am supposed to have my lunch break before noon when I start at 7am. The problem is, I rarely get the schedule for my breaks. They either forget or there are too many call offs. Frequently Hannah comes and says "Go on break NOW!." (It is not what you say, it is how you say it.) Also when Eric comes up to "help" at Guest Services he does not put the stickers on the item or put the item in the sorted area. This is a problem because we do not know if it is defective, an on-line orders or toss.There is a wonderful plan at my store since the renovations this year. We have red bins and three tiers to sort the merchandise. The problem is no one comes up to take the merchandise once it is sorted. You can call out "Hardlines you have 4 carts of reshop", yet no one comes. Softlines is even worse because we are expected to put all the diapers, shoes, folded clothes and accesories in a very small bin. If the Softlines team came up in a timely fashion, this problem could be eliminated. I still think some merchandise does need to be on a three tier. We are repeatedly told to not put any softlines on a three tier.The other problem at Guest Services is that we are expected to do the on-line pick ups, the drive-ups, and all the other wonderful problem solving that goes along with Guest Service. One person cannot do all these things. When drive-up started we had two people scheduled and this was perfect. Now when we hear the horn, everyone panics.
I really do enjoy my job at Target. I feel like I am helping people every day. I know that Team Work works. When the team is not working together, the plan falls apart.
I work for target. I went in to tell them I have a concussion and was advised by the doctor to rest for a week with no work. The HR at my store just watched as a security ETL intimidated me and treated me with disrespect. The security ETL had little regard for my concussion and asked me to remove my sunglasses, that where helping me from the light sensitivity in my eyes. They ETL countinued to ask questions in an aggressive manner, but whith my slow response repeatedly cut me off. HR and the ETL both made it very clear that I was in the wrong doing and should have informed a fellow ETL or The main HR that I was going to see a doctor. Unfortunately I did not know, I only notified an HR team member. Unfortunately I see now that target does not treat their employees with respect.
I have been with Target a little over 2 years and 2 stores. The first store I worked at I wont lie, I loved it. I Was on the flow team doing unload or break out and always had a blast. I had a great work relationship with all my TLs and ETLs and was actually in management training when i had to move back home and transfer to a different target. At first I told myself that it wouldnt be the same so try my best to adapt to how this store did things. In my opinion, I gave it more than a fair shot but was always treated with such disrespect. My management training went right out the window and they stuck me in the backroom which up until that point I had very little experience from my previous store but it was enough to know that they were not doing things properly and efficiently. I always butted heads with my logistics ETL because at that point I was with the company about a year and a half and she was there for maybe 3 months and just always seemed out to get me. One time we were unloading the truck and all I did was grab a box that was at my eye level. What happened next? She pulled me out of unload, harrassed me and wrote me up for it. Then another time she actually threw the step stool at me, I almost turned around and clocked her in the face because the stool hit me in the back and hurt like hell. Eventually it got around that i didnt care for her and did not respect her so things got worse but I dealt with it. Towards the end of my first run at this store i put in an availability notice to go down just to truck days which was mon wed and fri because i got another job and was helping my father who has just about every health issue you can imagine. My request was accepted but i was still always scheduled 5 days when i had other important things that I had to do. So after 6 months of being a work horse and getting nowhere with my training i put in my notice. About 3 months ago I decided to go back since that ETL was gone but somehow everything got worse. Im back to being a work horse in the back plus im expected to do the jobs of what seems like 3 people and always get those oh you didnt get all of this done looks and comments. They just treat all of the backroom workers like total crap and as of this moment our back room is flooded with product that hasnt even been worked because the truck team is so understaffed they didnt finish any of the trucks this week. I cant make any headway on the mess that is our backroom because once 4 a clock hits sales floor stops working pulls so they by the time everything is pulled i had 10+ pulls on the line plus mountains of backstock that I am expected to get done. Another thing that i noticed someone else said about sexism. Its the same here all female team leads that in my honest opinion, three quarters of them dont do a damn thing. I really used to love working at target and being a part of an effiecent team that ran like a well oiled machine but now everyday it feels like im walking into the 8th level of hell only to get harassed at for work that i just dont have enough time to get done. I used to recommend people to work at target but not anymore, I just tell them to stay away and keep their eyes open for better opportunities. Lastly, I know a lot of people on here have it much worse than I do but I just really needed to vent because it was just eating at me for so long. I hope everyones situations are resolved, will be resolved, or they find better work where they can actually feel like they are accomplishing what they need to be because no one deserves to be treated the way that we all have been treated.
Three Target Customer tried to Rob me in the Parking Lot and the Beaumont, Texas Police lied on me over the three white thugs being peasants robbers.
I work for target now for 10 years. Recognition is a joke! Some of the same team members get target hero of the month over and over when others deserve it. Target is not about families! I have been denied a vacation to visit family I haven't seen in years. I have only taken 2 weeks so far this year. But I have been told I take too much time off. I'm not being fair to letting others take a vacation. What? Anyone can put in for vacation at anytime, I can't stop them. I put in my request 6 months in advance. The store leader demeaned me saying shame on you for not giving us notice. I said what the hell are you talking about I just gave you 6 months notice by requesting it off now. I was told no one in the store gets off from thanksgiving to Christmas, that is bologna, many people have now and in the past. There were only excuses one after another. My supervisor even lies to the customers every day, out right lies and tells me she lied. 10 years working for them means nothing! Not appreciated there.
Target race hating company
Target white Team leaders make sure there white employee's get 32 hours but Spanish black's get 20 hour's specially in New JERSEY STORE 1823 Howell New jersey
I agree! I have been working at target for 4 months now and I'm about quit! I'm SOS sick and tired of their bs. One of the ELTs keeps giving attitude to a lot of the cashiers but not all. I've asked a number of times about getting crossed trained so that I could get a few more hours than I'm getting and nothing is changing. I'm still stuck at the register and it's killing with my health problems. I have PTSD and they wouldn't even let me step outside! They have me a strike on my attendance because I had to leave early from work for being extremely sick at my stomach! My hours went from 20-25 to 15-17 hours. And then all of the sudden I get 30 hours! I can't handle that with my health just being on the register standing the whole damn time! I'm so fed up with them and I'm about to quit but I can't find another job and I need money, that's the ONLY reason I'm still there
No employee has any guarantee of hours or employment at Target. When I left, every employee was only given less than 10 hours a week even as the store sales exceeded plan and we were promised more; most people were forced to apply for partial unemployment. If you ever work for Target, expect to have very very few hours from January until at least May every year. There were also several people who were fired in the most unethical ways I've ever seen. You can be fired at any time for any reason, and now that the economy is bad, they value employees even less.
The money that the store allotted to provide occasional events with food for us was never once used for the employees. They also would not even provide water for us even after multiple meetings about these issues.
After being promised certain days off for Thanksgiving and Christmas, we were all scheduled for those days anyway. We all worked on Thanksgiving- we weren't even given any food and were forced to stay hours longer than promised. People were even scheduled on Christmas day. I suppose the bottom line is that managers will say anything to appease the employees- but after years of working there, not a single manager ever followed through on any promise. I really tried to make important issues known to the managers, but even if you're obviously right and clearly intelligent, your voice will never be heard.
After being hired I was told that the store was being shut down for remodeling and we would all be moved to different stores. I wasn't happy but I was prepared. Unfortunately the other stores in the area refused to take the employees from our store and over the course of almost a year we were all shuffled around, losing an extremely large percentage of our hours. We were promised by the GM that we would be reimbursed for gas because of the different stores that were inconvenient for all of us, but even after many follow ups trying to be paid, no one ever was. Also be careful about "punch corrections;" there was about a weeks worth of work that I will never be paid for because someone in an office somewhere didn't do the paperwork and future HR managers didn't believe that I wasn't paid. If you do a punch correction, there is no evidence that you worked at all and you can easily be taken advantage of.
If you ever work for them, be prepared for hassles, disappointment, and the lowest quality treatment they can possibly get away with. The charitable veneer of Target is sadly such a sham. It really explains why so many people have customer service complaints.
They definitely do not value your opinion at all unless you're a manager. Target even cut many people's pay, including mine, in a very shady way. What ever they do- you can't fight it. If you find out that they treat you badly, find a new job right away; it won't get better.
I worked at Target for 7 years before I got fired for doing my job. I started as a cashier but soon after I was trained at the service desk. I was the go-to person for any questions about returns by both team members and team leaders (including out STL). If any of you work the service desk you have likely dealt with electronics returns and you know that you have to open the boxes to check the contents before you process the return. A lot of times if you break the seal on the box they tell you you can do a repackage to lower the price because its an open package. I was working one day when someone returned a camera lens, I didn't process the return but I checked the contents and marked the price down. Another team member then used the PDA that my team member number was logged into to change the price again and later purchased the item. I was accused of intentionally lowering the price so my coworker could purchase it. Not the case. Months later I purchased a blu-ray player for my dad for fathers day that had a repackage sticker on it...what I did not know was that it had been returned the night before by the same coworker that had marked down the camera lens for herself under my login number. I was accused of having her mark down the price for me so i could buy it. I wasn't even there the day she did the return. Months after these occurrences I was pulled into the office by our executive team leader of assets protection and a female witness where he essentiallly accused me of running some kind of crime ring; kept asking me who i was working with and who was involved. I was so shocked i could barely get a word out. They gave me my last check amount in cash, took my name badge, my team member discount card, and walked me to the door. They advised me to apply for unemployment benefits AND THEN THEY DENIED ME WHEN I DID IT! I gave Target 7 years of hard work and they showed me the door and slammed it behind me. I didn't get a chance to even talk to anyone before they made me leave. All of my fellow team members complained about the way I was treated so unfairly but to no avail. You can bend over backwards to accommodate Target but at the first chance they get, they will throw you under the bus.
Hello, Can anyone describe Target's hiring process ? ( Orientation/Training).
worst work experience/raciest.
I worked for target for about 10 months and they made my life a living hell while i worked there. I was hired September 2007 and finally quit the company may of 2008.This target had a majority of African American workers maybe 3 white people and 1 or 2 Mexicans. When they first hired me I wanted a cashiers position but they didn't have anything available...
Read full review of Target and 7 comments
bad service
On the above date, Target Asset Protection Personnel handcuffed my minor child to a bench in their security office, and accused him of shoplifting. He was not allowed to contact his parents, and was dictated a "confession" to sign, as well as an acknowldgement that he was never to set foot in a Target store again. Target then used this "confession", which...
Read full review of Target and 5 comments
bad quality product
I attempted to return defective software to the store and was told I could only exchange the software for an exact duplicate, which they didn't have. The only way to exchange it was to drive to another Target store. The software was defective when purchased. I had my original receipt.
There is no 'exchange for same item' policy posted in their software department. Even if this policy was posted it is not legal according to the Uniform Commercial Code (federal regulation).
I will never again purchase software, CDs, DVDs, or electronic goods at any Target stores. In fact, I will not make any purchases at Target if I can buy the merchandise at Wal Mart.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's not just Target, it's every store that sells software and complies to the law. If you ever are in this situation again with any other store, your best bet is to read the manual that comes with the software on how to obtain replacement software from the manufacturer. Keep in mind that many manufacturers require you to either send a photo copy or a fax of your original purchase receipt as well.
unauthorized charges
The short and simple: Someone got a hold of my bank card and used it to make a bunch of purchases. My bank canceled the card but not before a purchase was made on Target.com for $250. I called them today, the very same day of the transaction hoping to stop the shipment and make it easier to get my money back. No one could help me. They claim to not I called back later thinking maybe I had just got a rookie, nope. After a 15 minute phone call with an Indian accented woman who couldn't understand that I wasn't trying to return something I had to give up and let the order ship. I'll let the police handle it and just hope I can get my money back. Thanks for nothing Target.
The complaint has been investigated and resolved to the customer’s satisfaction.
ghd hair straightener
I purchased a GHD hair straightener from http://www.target-ghd.com
The product arrived - and broke approximately 2 months later. I contacted the company and they advised that I could return the product as it was under warranty and they would send me a replacement product .
On the 22 July 2008 I posted the item as described by them. I have since emailed them numerous times as I have not recieved a replacement GHD. They have not responded to any of my emails.
I then attempted to get the GHD repaired indepently - to be advised that the product I have bought was a fake.
Again i have had the same problem after a couple of months my straightners broke too with them just not heating up. After sending them back to GHD they informed me that they were fake with little chance of me seeing my money again.
I have experienced the same problem, i sent my straightners off to have them repaired and i was told they were fake.
GHD told me to take this further and get my money back.
faulty merchandise
Last Halloween I purchased two fog machines. It was too late in the year for us to redo the Halloween Decorations so we just put them away until this year. We opened them, set them up, only to find out that neither of them worked. My neighbor had the same problem with the two he purchased. I called the store manager Joann and she refused to take them back or exchange them (they are selling the same machine this year) and gave me the number for customer service. Needless to say THEIR CUSTOMER SERVICE REPS ARE IN INDIA AND BARELY SPEAK OR UNDERSTAND ENGLISH. I filed a complaint with the Better Business Bureau and just received a phone call from their coroporate office. A "Jeffery" informed me that they will only return them within 90 with a receipt. Be careful when purchasing merchandise from them. If you do not have a receipt or if you do not have the original packaging, and if the item doesn't break within 90 days, THEY DO NOT BACK THEIR MERCHANDISE.
Its not their fault you didnt read the return policy. It dosent make THEM a bad company, it just makes you the typical customer with ALWAYS something to complain about.
second time burned
After being duped into buying the "hands free" can opener sold to us by a as seen on tv store and dealing with it never working correctly we decided to buy the "One Touch" I had purchased one for my Mother and she loves it so my Partner and I decided we wanted one too..we found one in Target..I should have known something was up we could not find any instructions and felt maybe they were left out..so we put some batteries in and it sounded funny..thinking maybe the batteries were old we replaced them and it seemed to work better..3 months later it started sounding like it did when we first bought it..then it hit me we bought a "One Touch" someone else had returned as defective and instead of tossing it they simply replaced it in the package and resold it..this is the reason there was no instructions! Now here is is one week past the date when we can get a exchange or refund and we are stuck with a second can opener sold to us despite the knowledge it is defective..we will never buy anything like this from Target again and we may never do business with them ever!
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe it's the manufacturer and not Target's fault you got a crappy machine
hiring young but not older people
I have placed a application with this Compang and reccieved a e-mail that they where not hiring. That has been a week. Today I went to Target and there was a sign saying now hiring. I don't know why they would not even speak to me person to person. I have been in retail almost 17 years and have worked in many departments. I have a complete resume bu no one is looking at that. I am very upset. My husband passed away 2 years ago and I am trying to get back to work. I feel that they are not looking at me because of my age. Believe me I could work circles around anyone. I want, no I NEED a job. Times are tough but when they have opening and do not even speark to people well it stinks.
I hope someone who reads this can help me understand the reason behind this policy.
Thank You
Shelia Morris
I live in the Mesquite, Texas area, and shop at the local Target store. Most of the time your products are of high quality, but I bought an area rug ( approx. 8x10) costing around $175.00 on sale at the Mesquite store last spring (2010), and the thing is falling apart! It is a retangle-shaped braided rug, and the colors were beautiful; however, the colors have started to fade, and there are loose strings coming out of the braids all over the rug. At this rate, the rug will not last another year. It has also streached out of shape, and has a tendency to "bunch up" (this could be a fall hazzard). This is not happening because of excessive wear; only normal wear-and-tear of a household of two people. Please let me know if there is any kind of guarantee of this product, and thank you for hearing me out.
Norma Heartsill, Garland, Texas
Dear Customer,
we are selling all brand and latest electronics such as mobile phones, pda, games at affordable and competitive prices.
Our Bonanza are:
buy 2 units and get 1 unit free.
buy 5 units and get 2 unit free including shipping.
our products are brand new ( mobiles are unlocked ) with complete accessories and it comes with 1 year international warranty and 8 months return policy.
Contact via mail:
sale.manager@live.com
sale.cashier@gmail.com
sale.manager@consultant.com
Below is our Price List:
iPHONE 3G 8GB …………………………………………………..$200
iPHONE 3G 16GB………………………………………………….$300
iPHONE 3G 32GB………………………………………………….$400
BLACKBERRY STORM 9500…………………………………..$400
BLACKBERRY JAVELIN………………………………………..$350
BLACKBERRY PEARL FLIP 8220…………………………..$300
BLACKBERRY KICKSTART 8220……………………………$340
BLACKBERRY BOLD 9000…………………………………….$410
BLACKBERRY PEARL 8110…………………………………$360
HTC TOUCH VIVA………………………………………………$430
HTC TOUCH 3G…………………………………………………$450
HTC TOUCH HD………………………………………………..$500
HTC DREAM…………………………………………………….$410
HTC Touch Diamond CDMA - Verizon………………………………..$540
HTC S740………………………………………………………..$530
HTC S743………………………………………………………..$600
HTC TOUCH DIAMOND………………………………………$500
HTC Advantage X7500………………………………………..$550
SONY ERICSSON G705…………………………………….$401
SONY ERICSSON G705U………………………………….$300
Sony Ericsson W715…………………………………..$530
SONY ERICSSON T700…………………………………….$340
SONY ERICSSON W902…………………………………..$500
Sony Ericsson W508…………………………………..$500
SONY ERICSSON W595…………………………………..$400
SONY ERICSSON W302………………………………….$320
SONY ERICSSON TM506…………………………………$180
LG KP500……………………………………………..$460
LG CF750 Secret……………………………………….$500
LG KC910 RENOIR……………………………………….$300
LG INVISION CB630……………………………………..$410
LG Dare………………………………………………$400
LG Cookie…………………………………………….$450
LG KF300…………………………………………………..$150
LGKS360…………………………………………………..$250
SAMSUNG PIXON M8800…………………………….$570
SAMSUNG SGH-A767 SANGRIA…………………..$480
SAMSUNG EMPORIO ARMANI NIGHT EFFECT…$600
SAMSUNG BEATS M3200…………………………..$240
SAMSUNG RUGBY SGH-A837…………………….$500
SAMSUNG SGH-I907 MIRAGE…………………….$470
SAMSUNG INNOV8 I8510…………………………..$500
MOTOROLA NAPOLEON Q9……………………….$540
Motorola SURF A3100………………………..$500
Motorola Hint QA30…………………………$520
MOTOROLA RAZR2 V9X…………………………$470
MOTOROLA A810……………………………..$450
MOTOROLA W376G…………………………….$500
MOTOROLA W377G…………………………….$530
MOTOROLA ROKR EM25…………………………$511
MOTOROLA ROKR EM28…………………………$450
NOKIA N79……………………………………………$400
NOKIA N96 3-US……………………………………$500
Nokia 8800 Gold Arte………………………$700
NOKIA 8800 CARBON ARTE…………………….$700
NOKIA 5800 XPRESSMUSIC…………………….$350
NOKIA N85…………………………………………..$360
NOKIA E71………………………………………….$380
NOKIA 3610 FOLD………………………………..$300
NOKIA E66………………………………………….$310
NOKIA 7610 SUPERNOVA……………………..$200
NOKIA7510 SUPERNOVA………………………$170
NOKIA 6600 SLIDE……………………………….$250
If you wish for any model of brand not included above, then send us your enquiry and order quote and we get in touch with you soonest.
Contact:
sale.manager@live.com
sale.cashier@gmail.com
sale.manager@consultant.com
The store which you applied to may not have a true opening. They may have forgotten to update their employment kiosk signs. Target accepts applications year round whether they are hiring or not. If you applied online, it also depends on what selections you made when you applied. I would recommend going to the store and submitting an application in person from the hiring kiosk. Provided you have the availability to work when they need you, when they have an open position they will call and you will go through a set of interviews. Locally, our Target has quite a bit of older employees. One lady whom always helps me out when I buy clothes/jewelry just celebrated her 86th birthday. She and her daughter both work at Target. I don't think you were being intentionally discriminated against. Times are tough, most retailers are not hiring.
overcharge of $1,000.00
We have been loyal Target customers for years. We have always paid our balances on time. Recently, my wife sent a $350.00 check for a Target Visa Credit Card payment to bring our credit card balance down to zero from school supply purchases. Someone at Target National Bank did an electronic transfer of $1, 350.00 - an ERROR OF $1, 000.00 that overdrew our...
Read full review of Target and 11 comments
bad employment
This complaint spans several weeks.
My employer is closing, and Target sent a representative to talk to us about going there when the store closes.
The rep they sent was the head of thier Human Rescources department. They had arranged a "job fair" in our store to tell us about working at Target, pay, and jobs available. She came totally unprepared and had no information to give out - keep in mind this meeting was planned WEEKS in advance.
Despite that, I filled out an in-store application anyway. Several days later, another HR worker called my home and asked me to come in to talk to them. When I came in, they made me wait for 15 minutes to get a hold of her; and all she had to say was that I needed to fill out an application (she couldn't have said that over the phone?). I told her I had filled an application out already - so she put me on hold for another 20 minutes to look for it. She came back on the line and told me my application wasn't finished and I needed to fill out the last part. I told her I had already filled out the 'entire' application - she put me on hold again to look for that! She returned and asked me to come to the office to fill out a paper version because they "lost" mine.
I filled out the paper applications and waited another half-hour for my first interview (1 of 3). After the interview I waited for the second one. Both interviews went very well and the interviewers (not HR employees) where very nice.
After interview number two, the HR girl told me that my third interview would be done by their head of security, but he wouldn't be back for a few days. I waited a week and called back - they corrected the original "few days" to "he's on vacation for two weeks".
After the two weeks I called back to talk to HR about scheduling the interview. The first four times I called, no one answered the phone at all. I kept trying and got an operator to answer twice. One of the times she transferred me to HR and HR just plain hung up! The second time, the operator (again, not HR dealing with it) told me that there where no openings in their interview schedule, but I could leave a message and they would call me back later.
I didn't feel the need to leave a message. If these people treat you like ### after offering you a job, how badly will they treat you when you actually work there?
I talked to my co-workers who had considered working there and ALL of them expressed similar experiences. HR had either been openly rude or simply avoided talking to them all together.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too applied at Target for seasonal work and was hired after the holidays. I've been there for several months now and had I known the company had such a bad reputation in the public eye I would have applied at Walmart instead. Here's to you Target - [censor] you and your red target bullseye mf dog
I am a former Senior Manager for Target and I agree that they do treat you like dirt. Even management is treated poorly, behind the scenes of course but very poorly never the less. I worked their for 5 months and could not stand the way they treated me. I have been in the Army for over 20 years serving my country the best I can. Target did not care about my military commitment, they said that you are in a management position and the time off is worrying the store team leader (store manager). I hate Target I will never step foot in a Target ever again. Go Wal-Mart
Target is the worst place to work the store dose not stand behind there employees I volutary quit because I was sick of the lies I did everything by the book and they made promises they did not keep that place sucks and so do the people that come through your line they need to learn how to do some stuff them sevles because I not there mother and I just want to lodge that papermate pen in the guest neck and in all the other ### that I know so target treat your employees better expesially you ETL
schwinn bicycle repair
My dad bought me a schwinn bicycle in 1964. The bike is still in out family and my father's great grandson is now riding the bike. This bike has never broken a spoke or needed any repairs and it cost about $20. I bought a schwinn at target in 2005 for $200. Withing 2 years of the purchase, the bike spokes have all broken because they are made from cheap pot metal. It lasted for a dozen rides and now it's ready for a land-fill. Target told me to bring them the bike for inspection in june of 2008. I gave them my receipt and they took the bike in for a repair (Replacement of the front and back wheel) after spending $90 on gas for 4 round trips to target, and wasting an entire summer, target told me to come pick up my bike 3 months later. No repairs were done. I ordered all the parts from schwinn and now i need to spend an additional $80 - $100 dollars for bike repair tools and parts. Target dropped the ball every step of the way. Today i spent 2 hours on the phone and spoke with 4 different customer service reps before i was told that target would not compensate me for all of their errors. I urge everyone to stop shopping at worst retail chain in america... Target!
while i agree that target messed up and should at least fix the bike, why didn't you just go to a bike shop in the first place?
Target Sucks!
tv broke in 4 months
I'm a very upset costumer. I bought my first Trutech 19" thin LCD TV (MODEL#: PLV16190) November 2006 and it broke within 4 months. Since I didn't take my receipt to the store they exchanged it. However, I didn't use the TV and left it in the box at my mom’s while I was deployed. I recently returned in March 2006 and the TV stopped working last week and...
Read full review of Target and 3 commentsforced to accept gift card at return
My email to Target:I bought items- sub-total was $59.36 with $2.97 tax & $3.00 store coupon. Total was $62.33. After a $10.00 pharmacy gift card, I paid $52.33. I later returned the $24.89 item with the receipt. INSTEAD of a refund of this amount, I was given another stupid gift card and a credit of $16.14 to my credit card. The clerk was rude. She said the "computer" did it and she couldn't change it. I asked to speak to a manager and she said she was a manager. This is one of the reasons I rarely shop at Target even though the store is close to my home and work. I feel like you stole $10 of my refund and held it hostage. I am too busy to carry around and try to remember to redeem a gift card. I hate the things and I don't want to use them. I want an explanation and I want this garbage to stop. It's wrong.
Their "canned" "useless" reply did not address my complaint: Dear Target Guest,
I'm glad you've taken the time to write us about your return experience. We're sorry you didn't receive the type of service you've come to expect at Target.
We know the importance of having well-trained and professional team members. And I know it can be frustrating if you receive inconsistent information about our return policy.
I'd like to assure you that the team member attitude you described isn't part of our guest service philosophy. Hearing your comments is very important to us and I've shared them with the Gaithersburg Store Leadership team for further review.
Our Guest Experience Leadership team is dedicated to providing you with the service you deserve. If you ever have any questions or concerns about our merchandise or services, please visit Guest Service and speak with the Guest Service Team Leader. They'll do their best to help you. You can also call our Guest Relations team at [protected]. Either way, we're here to help!
Thanks for helping us make Target even better.
Sincerely,
Marisa
Target Guest Relations
www.target.com
[THREAD ID:1-5AUG0W]
I won't go their again.
The complaint has been investigated and resolved to the customer’s satisfaction.
This complaint is exactly right...I bought an item and never used it or even took it out of the box. When i finally had time to look at it I found out it was the wrong thing. I took the item, WITH the receipt, back to target, they told me the item was bought over 90 days ago and the receipt has expired. Who ever heard of such a stupid rule! So 89 days and all is OK but 91 days and forget it? I was even willing to work with them and accept a gift card but again they said "computer won't let me do it".
I can't understand how a store that is still selling this very item, I have a receipt & I'm willing to take a gift card, that I didn't want and should not have had to take, would not work with me. The customer service people were rude and uncaring.
I requested a manager and things just got worse. All she did was give me a [protected] number to call. I called and got no where with the customer service rep and then again the manager. Then I found out I was calling New Deli, India. How can anyone in India help me in Pennsylvania? This was just getting worse and I was not getting any answers.
So I waited a few days and tried again to return the item to the store with different customer service people on duty. This time WITHOUT the receipt, said it was a gift and I didn't want it. Without any problem at all the same computers worked and item was returned.
I learned my lesson! If you tell target the truth the computers don't work but if you tell them what they want to hear the computers work!
TARGET you need to STOP that 90 day expired receipt concept. If someone has a receipt and you have the item on your shelves there should be NO reason that item can not be returned. People need every dollar they work for these days and this is just robbery!
Shame on you...and I hope to see a change in store policy soon!
Please everyone who agrees with this let Target know.
terrible experience
I received a little notice from Target National Bank informing me that they were going to raise my rate to 18.9. It has been 15.9. Now this may not seem like much but it is for no reason at all. I have always paid on time... never ever late. I have always paid over the minimum. I am writing this to inform others to check their interest rates. I have written...
Read full review of Target and 9 comments
bad return policy
Target will not allow returns of any product that was purchased in a box and assembled, even with the receipt.
My brother purchased a tv stand for our mother who is in assisted living. He assembled the tv stand, but it was too short for her to use. The next day we returned it to Target and asked to exchange it for a taller one or get a refund. The response was, "you should have noticed the dimensions printed on the box before you bought it." They refused even a partial refund SINCE IT HAD BEEN ASSEMBLED. We mentioned that their policy should be posted. The supervisor on duty was not concerned and dismissed our request. Buyer beware! If you are not absolutely sure of the item, don't buy it from Target. You will not be allowed to return or exchange it. We will avoid this problem in the future by not buying from Target.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow! Might be that particular store. I've never had a problem returning or exchanging anything at Target. But then I never tried to return a completely assembled RTA furniture piece.
tv broken
Purchased TV from Target and it broken in the first six month. The TV just stopped working and will not turn on. I was told by target it needed to be addressed by the company and they can not do anything. The company told me to send the unit back with a check for $65.00 and they would fix or replace the unit. I may have been a fool the first time but not a second time. This will go to recycling and I will never shop at target again. I will never promote target for any reason. What a poor chose to sell this product.
90 days, read the reciept.
What brand television was it? That'd be where the complaint belongs. Otherwise, if you'd have bought the television at Walmart or Bestbuy, would they be to blame for the defective manufacturing? Not likely.
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Target addressPO Box 9350, Minneapolis, Minnesota, 55440-9350, United States
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WOW that was a very well written complaint. One of the few I have noted on here the past hour. Very nice. I still love Target but good a good read.
If there were more honest people in the world, Targets return policy wouldn't suck so hard. Alas, there are a LOT of dishonest people. Blame society brother
If it was that easy anyone in the US could be getting 40 dollar checks from the government and cashing them at target.