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CB Department Stores Target return policy is deceptive
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Target review: return policy is deceptive ( 45 comments)

M
Author of the review
12:00 am EDT
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When I tried to return a file cabinet, unopened box without receipt (misplaced it) to Target store, they made me to either get something from their Office Supply Department (at same value or higher), or take it back home. I asked if I could get a store credit so that I can get something I may need at a later time? They said no.

I was in rush as I was on the way to airport and realy had no interest of shopping then. I asked to speak to store manager, but he couldn't explain why they couldn't issue a store credit. I then grabbed something a higher value in hurry and asked the clerk at return counter that if I could return it later without any problem, he said yes.

Guess what, when I went back a few days later, same thing happend to me. I was told to either do an exchange, or take it back home. I said I had reciept and was told I could return it without any problem when I did my first exchang. No, the receipt has printed that my first return was without receipt, therefore, they treated this second item with a receipt as no receipt.

The reason I had to return my very first item was because I had to move from a house to an appartment (down sizing), I really had no place and use of it. Now Target sucked more money out of me, and I stuck with an item I don't need and no room for it.

I wanted to donate it to Salvation Army, normally you can find it in front of their store, guess what Target banned them too.

I am sure I won't shop Target anymore.

Thansk, Mark.

45 comments
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Leslie Hans
Georgetown, US
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Jul 25, 2023 8:08 am EDT

This morning, 07/19/23, I received an email stating I owe Target a debt of $900.

from 1024 days ago. I do NOT have a Target credit card. I MUST PAY THIS WITHiN 24 HOURS IT SAYS.

Is this a legitimate email.? I have received no other correspondence about a debt from Target.

Thank you

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Audrey thompson
Crystal, US
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Jan 07, 2024 2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On December 29th 2023 at 1:25 I purchased a visa gift card and I waited over the 60 minutes that it said to wait and it was not working I went to customer service and the employee there was rude. And she said in a rude way that it wasn’t her problem and to do whatever it said on the card.

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Woodcurran123
US
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Jan 21, 2024 2:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i was wondering can target activte it is IRIS FLIP email curranp320@gmmail.com thank you

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jay122785
chicago, US
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Feb 04, 2024 11:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was sent and email to provide feed back on my latest experience at target in Highland Indiana. I gave the feed back based on my experience. Only to receive a very rude response from the Service & engagement team leader.

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TLB nd
US
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Aug 09, 2025 10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Don’t bother looking for a shopping basket upon entry as staff do not feel it necessary to move them from the cash registers to the entrances. They would rather have them pile up (higher than an average adult).

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