The complaint has been investigated and
resolved to the customer's satisfactionResolved Target — employee training
resolved to the customer's satisfaction
I shop often at the Target at Tanforan Mall in San Bruno, CA. Most of the cashiers are pleasant, making it a point to greet and thank customers. There are a few cashiers, however, every time I see them on duty, I avoid their lane. But, if I'm in a hurry and their line is short, I have to grit my teeth and go to their lane anyway. This Target has got to undertake employee continuing education because there is one cashier who has an awful behavior. She not only doesn't greet or thank customers, her attitude is one that makes customers think she's doing them a favor. And this isn't the half of it either. On the occasions I've run into her, she scrutinizes the items I'm buying, and then makes some nasty comment, such as today, when I was buying some tins of soup. She picked up on of the tins to scan the price, and then spent 30 seconds reading the nutrition facts label, and muttered "Too much sodium." Another time when Target had a donation campaign going on (customers could choose to donate to the charity while paying at the checkout), I ran into this same cashier, and she asked whether I would like to donate. I declined. Well, Target must have had an employee incentive going on, probably rewarding employees who got the most customers to donate, because this cashier kept begging me to donate, saying that she had high blood pressure, and couldn't pay her medical bills, etc., etc., etc. Doesn't this Target have a staff manager observing employee-customer interaction? If not, they'd better get on the ball and do so. This type of employee behavior is such a put-off.
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