Target — damaged furniture
I ordered a dresser from Target online for my son's nursery. The dresser was damaged when I received it. I called Target online, and they ordered me a replacement dresser and had the damaged dresser picked back up. I teceived the replacement dresser and it was damaged as well!! I am 8 months pregnant and my son is due in 4weeks!! I called Target online again, explained to them that this was the second damaged dresser I received. I was told theu could send me another replacement but there was not guarantee that the 3rd replacement dresser wouldn't be damaged. I told the supervisor I just wanted a refund. He then told me it would be 7-10days before my momey was credited back to my back account. Target didn't wait that long before they took the money out. I told him I was not going to wait that long. I needed the money back so I could get another dresser and my son was due to be here in 4weeks or less. The supervisor was not helpful so I asked to speak with a manager. The manager got on the phone and said the same thing but did tell me since I was not getting another replacement dresser, I could take the dresser to my local store and get an instant refund. Me and my husband took the dresser to our local store with the packing slip. Target could not find product in their system and asked me if the item was really their product!! Really??!! Even though the packing slip said Target online. They could'nt get item to pull up so the computer gave an 800 number for customer service to call. The lady was told item could not be returned to the store even though the manager from Target online told me it could be. I asked to speak with the store manager and she was not helpful at all. She told me the best she could do would be to give me a gift card!!! What am I suppose to do with a gift card? They don't have the product in the store. I told no and left the store. I got phone number to Target Corporate to make a complaint. Spoke with them and was told to go back to the store and put manager on the phone so that is what I did. After the manager spoke with corporate, she was put on hold and offered to refund my money but only the amount of the dresser not the whole amount I paid which included tax. I told her no I wanted a full redund, she then me we would have to wait and see what solution corporate came up with. The manager got back on the phone and was transferred to someone else. The guy acted like he could hear her and disconnected the call. At that point I was exhausted as I said earlier I am 8months pregnant with my first child and have had a complicated pregnancy. I had to deal with this issue since I had ordered the dresser and dealt with going back and fourth for 2hrs at the store so I just took the money. I don't feel that it is right for a customer to be treated that way and will never shop/order anything from Target online again.
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