Target — customer service
Last June I purchased a 3 pc. Casetta outdoor furniture set that was also marked Target Home on the box, from the Target in Clifton, NJ. I assembled the table & 1 chair without a problem. When I went to assemble the 2nd chair I found that they had packed 2 left sides & no right one. I went back to the store with the 2 lefts, explained my problem and requested a right side. The manager said they wouldn't replace it, that I had to go through the manufacturer. I tried going through the manf. They asked me to send the receipt, etc, which I did and then never heard from them again. Tried contacting them, again no response. Went back to the store who again said they wouldn't do anything, plus now they said it was past the 90 days. Well, yes it is, but it is because I did what they asked, talk about a catch-22. The store manager said I could call the company's guest relations dept. I did so. The rep. there was less then helpful and then she disconnected the call. I called back; they made me go through everything again, even though I had asked for a supervisor. Eventually and only with insistence, she transferred me to a supervisor, Justin, in their Minneapolis office. He promised to investigate further and get back to me by the end of the day. Two days went by, no call back. I called again and this time spoke with Clair who said she is a Senior Supervisor. She also wouldn't do anything, cited that it was past 90 days, should have been handled at the store, etc. I responded (again) that it's past the 90 because Target essentially orchestrated it that way, that I originally did ask the store to handle it, they refused, that the product was wrong from the start and that I all I've ever asked for is the correct arm so I can assemble the furniture I purchased from them, a very reasonable request. Except she says they have to do continued research on it. AKA, we are not interested in fixing the problem we caused and escalated.
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