Taco Bell review: completely messed up my order

I went thru the drive thru, and before I ordered I asked the gentleman what exactly was on a beefy 5 layer burrito, to which he replied that it came with nacho cheese, beans, beef, cheese and sour cream. I then said can I get one of those but can you guys do no nacho cheese, but everything else is fine . And then I ordered a cheesy gordita crunch, 2 soft tacos, 1 hard taco, a pineapple freeze, & a dr. Pepper. And I had repeated one more time that I didn't want nacho cheese on the 5 layer but the shredded cheese, sour cream, beans and beef were fine, just to make sure that we were on the same page and he fully understood what I wanted because I have a very picky child that will not eat it unless it is exactly that way. When we got home, I realized that the hard taco was missing, there was only 1 soft taco and the 5 layer burrito did in fact not have nacho cheese on it but it also was missing the shredded cheese and the sour cream leaving only beef and beans.. I double checked my receipt and I did however pay for things I didn't receive. Very disappointing. And too far from this taco bell to drive back to it .