Taco Bell review: bad service

I am done with Taco Bell! Service has always been slow at this store. I was in tonight, ordered our food at the counter. I was told you no longer carry the empanda. Told her I was disappointed as the only two things my husband likes are no longer carried. Waiting for my order I asked an employee if there was another number to contact them. She said there was only the one. I told her I tried and no one answered. I told her last time we had their food there were two items missing. (Far from the first time!) She said I should have called. Ummm I did and no one answered. So she tells me, "Well you should check your bag before you leave." I normally do as they goof up more than not! This time I sent my granddaughters and they went through the drive thru. They said the line was too long to stop and check.
Taco Bell is not worth the stress and lack of service I get. I am done!