Taco Bell review: poor customers service by manager and employee

I have already submitted an online complaint with Taco Bell so I will not go too much into detail, but my experience the other day was horrible at this restaurant! I went in, no other customers were in the store, a manager "Matt", and another employee were talking away even when they saw me enter the store. I waited at the counter 3 minutes before I said "excuse me?!." They both looked at me and continued to talk! I then said it again and your manager of Taco Bell looked at me, turned his head, did not say hi or ask how could he help me, but instead put in his earbuds to listen to music! Are these employees on drugs?! How can they treat your customers this way?! I then posted a complaint on yelp as well. Guess what?! The MANAGER representing your store responded from the restaurant email! Go check it out! If he has erased it, I will gladly send a copy of the screenshot! ? This should be addressed immediately by corporate! No way should an employee or a MANAGER represent your store in this manner! We do not even live in Salem, but we visit our family here once a month from North Carolina. Guess I will go to another location in this area, when I visit next month! Because I will not dare step foot into this establishment!

See the attachment! YELP REVIEWS AS WELL.
Thankyou!

Location: 1732 Main St Salem VA 24153

View 0 more photos