T-Mobilemisleading information and bad practice

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a verified customer
Verified customer

I called T-Mobile customer service specifically to ask what charges I could expected if I ported (transferred to another carrier) my number. I was told on 9/30/2012 that I would be charged a pro-rated amount based on the number of days I remained with T-Mobile service. I ported on Oct. 12, three days into the billing cycle. Instead of pro-rated charge that I was informed by T-Mobile's own customer representative, they are charging for a full month even though I used 3 days and was informed that the charge would be pro-rated. Had I been informed correctly, I would have made sure I ported before the start of a new billing cycle. I called and talked to two representatives (Jay and Al on different days) to explain the discrepancy and why I did not expect to be charged beyond my 3 days of T-mobile service usage; neither of them could "adjust" the bill and did not offer any other kind of solution whatsoever. I also sent a letter (dated Dec. 8, 2012) to T-Mobile's Customer Care/Billing Department explaining the situation and that I will gladly pay for the 3 days I used T-mobile's service between 10/10/12 - 10/12/12. The last letter I received from them is now threatening that they will resort to a collection agency, which will possibly report this to the credit bureaus. This is not the first time I've received conflicting information/service from T-Mobile. I've remained with them for almost 4 years in spite of it all (not to mention the costly service), and have never been delinquent on any bill. Now they want to harm my credit history and credibility because of less than $50, based on misleading information given by their own reps and an unfair practice (T-Mobile is, in effect, able to pro-rate, which they do if you simply cancel your service instead of transferring to another carrier). This is the last straw with them, like with many other consumers who have complaints against T-Mobile, I will never go back to this company nor recommend it to anyone. By the way, T-Mobile has a D- rating on the Better Business Bureau website (http://www.bbb.org/western-washington/business-reviews/cellular-telephone-service-and-supplies/t-mobile-in-bellevue-wa-27026359) as of 12/26/212; in comparison, AT&T has a B, and Sprint has a B-. Looks like T-Mobile doesn't care much about customer satisfaction and good business practices

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