Norton
reviews and complaints

My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I checked my bank account. There was a pending charge of $129.99 for the license. I called the number. After a 15 minute hold, I was connected to LifeLock support. I was told I needed Norton Support however, the CSR was able to log into my Norton account. Upon doing so, she saw that my subscription was up for renewal. I explained what had already happen. She told me she'd take care of it. Without my permission she reordered the renewal. Realizing her mistake, she cancelled the order she just placed. I checked my account. There was now 2 pending charges for $129.99. When I complained, I was told that my money would be released but it would take up to 10 days. I escalated to a supervisor. After being on hold for 20+ minutes, the supervisor repeated what the initial CSR said, 10 day wait until my money would be available. However, she suggested that I allow her to place another order, another $129.99, so I could get the license I had already paid for twice.
This is the 2nd time in two months that Symantec Corporation has taken money from my account without my permission. The first time, even though I have my subscription set to not auto-renew, they did it anyway. When I complained, they issued a refund that took 15 days before the refund showed up on my credit card.
Symantec Corporation is the worst company I've ever worked with. If this is typical of how they handle their business, how can they be trusted to guard against identity theft? I will never do business with them again

I have sent two prior requests well over 20 days ago and have not received a response to date. Along with being on hold with the human robot for an hour and a half, with consistent messages saying my wait time would be six minutes.
My credit card was charged two amounts on the 11/08/2019 including $174.99 for subscription and $5.25 for an international charge. I sent a request last year that this should be cancelled as I do not require the service! Along with causing me financial hardship the credit card used to automatically deduct from is now overdrawn. I've been unable to cancel my subscription online as I consistently receive a message stating I don't have an active account. I want my subscription cancelled and be appropriately compensated/refunded the above funds please. If I do not receive a response within one working day I will be taking this further as I have not received any response, nor did I receive an email regarding the subscription prior.
I may be a small scale customer, however I'm a single Mother also and unable to afford additional fees I do not use or need. This subscription was commenced many years ago for a laptop which is just about to die so I'm hardly going to renew anything until I can purchase a new one.
Please reply asap to my email:
[protected]@[protected]@bigpond.com or mobile: [protected]
Kind regards
Viv Littlewood

From:
Christopher J veitch
Honeyfield
Honeyfield Road
Jedburgh
Scotland
TD8 6JN

Problem:
I renewed Norton 360 Premium on August 28th via your website as you had reminded me that the subscription was due for renewal soon. Your website had an offer for 50% off so I took this and paid £39.99. The order number was NP [protected], expiry date August 28th 2020. I had made sure that "automatic subscription renewal" was disabled before installing the newly paid for version, just in case the "old" subscription took payment.
Despite this, £89.99 has been taken today from my bank account via PayPal. In a PayPal email today I got "You authorised a payment of £89.99 GBP to Symantic Ltd". I didn't of course authorise this having disabled the automatic renewal!
The result of this is that I now currently have two Norton 360 Premium subscriptions:
Order number NP [protected], expiry date August 28th 2020
Order number AP [protected], expiry date October 10th 2020
I would of course like this to be sorted out and have the £89.99 refunded.

Sirs

Please arrange for a refund of my subscription as my laptop will not run satisfactorily with your products loaded.

I have tried all the available diagnostics from both HP & Norton to no avail. The only time the laptop runs at an acceptable speed is when the Norton suite of products is uninstalled.

My emaiul address is [protected]@sky.com & I await a response from you.

Yours faithfully

Peter Whatson

Please refund my $144.99 NOW (see below).

I wasn't expecting it to be deducted on 6th Aug, as I explained to your employee Medhansh V on 6th Aug. He said that the refund would appear in 5-7 working days (10 days) but it is now 19 days. I don't know how Norton even managed to take the money from my credit card because my old credit card details were in my account details at the time. The only reason I don't currently require Norton protection is because I don't currently have a personal computer. I was going to renew my subscription when I have a personal computer again, but I am becoming increasing unsure as to whether I want to use Norton again if you cannot return my money as promised. I need this money now.

Please refund my $144.99 to my Mastercard immediately: new expiry 05/22.

Regards,
Julie
[protected]@yahoo.co.uk

Hi Julie Whitehouse,
Thank you for ordering from Norton. At your request, or at the request of the fulfiller and/or the manufacturer, we wanted to let you know that the items listed below have been refunded from your order.
You can also find this information in your Norton Account.

— Your Norton Team
RMA Number: RMA1000000000007456453
Amount Refunded: $ 144.99
Name: Julie Whitehouse
Order Date: August 6, 2019
Refunded Items
Norton™ Security Premium for Three Devices
1 year(s) protection for up to 3 device(s) and 25GB backup storage
Subscription Service Renewal - Qty: 1

I contacted your customer support centre recently regarding deductions you have been making from one of my credit cards for a product I cancelled by phone on 10th November 2014. I subscribed to this product for a company I was a director of but when I resigned I cancelled the subscription as I also had a personal subscription with Norton for my personal computer which I took out on 08 February 2007. I noticed on a recent credit card statement that you charged RM 171.69 to my card on 24/07/19 (NORTON *AP1286989503 NORTON.COM/ARU) for the cancelled subscription.

I tried to live chat with your customer service team but was advised to telephonel as the waiting time was 47 minutes! I had to hold to speak to your customer service team for 45 minutes! This is dis-service not service. I explained that because of your automatic renewal system, you have been charging an annual renewal fee to my credit card despite me cancelling the subscription. The guy I spoke to seemed more concerned it trying to defend Norton's action rather than listening to the facts and repeatedly said that Norton had not received any instruction! This is rubbish. In fact the guy I spoke with eventually agreed that he would sort out a refund. The refund I received was only part of the last amount charged to my account so I now have to waste further time to get this sorted out properly! Your customer Service team are obviously inumerate! You charge RM 171.69 to my card but only refund RM 168.29! A small amount but if Norton refunds an amount it charged without authority it should refund it in full not withhold RM 3.40! You need to employ capable people for your customer service team as I am now having to waste further time following up not only on this sum of RM 3.40 but also the other subscription payments norton deducted without authority. You will note that I have had a personal subscription since 8th February 2007, because I had this personal subscription I cancelled the other one on 10th Novemeber 2014 when I resigned from the company. Because of Norton trying to get all its customers to use its automatic renewal faciliity and its failure to cancel the subscription it was instructed to cancel in additions to the last amount charged to my credit card and now partially refunded, it deducted a further 4 subscriptions that you had no authority for. As your customer service guy failed to sort these out please do so immediately along with the missing RM 3.40.

You will note on my personal subscription I have cancelled automatic renewal. This is as a result of this experience. It may be an efficient system for Norton but this is not the case for your customers when you have an incompetent customer servce team. I bought my daughter a Dell Laptop recently which came with McAfee preinstalled and a free 15 month subscription. So far they have been very efficient. Perhaps when my personal account with Norton comes up for renewal I should ignore the emails prompting me to renew and after nearly 13 years move my antivirus subscription away from Norton to McAfee?

Regards

Michael Peter Halpin

Hello, I have just reaslised that auto renewal has been running on a Norton 360 product I purchased in 2012 reference AP257501100. I have never requested this auto renewal and was not aware that this was occurring, presumably any emails you have sent regarding this went to spam. I have not used the product since 2013 and would request a full refund for all auto renewals that you have take from my account since then.

Please contact me to discuss. [protected]@hotmail.com

Thanks Tom

I bought the Norton product "Security Premium" and had trouble installing it. I would get an error message and the message said to call the 24/7 customer support line. I tried the number for 2 days and all I got was a busy signal. I finally was able to contact a customer support person in some third world country that could hardly speak English and eventually gave up. Searching online for a solution to the problem lead me to the solution. Thanks for nothing Norton, 24/7 my [censored]

My renewed Norton product does not work and the key of the product is a fake.

I renewed my norton 31.05.2019 for £69.99. However someone in the company decided to renew my subscription again 29.06.2019 for additional £79.99. I had a long negotiations and 4.07.2019 received compensation £40 with the cancel of all subscriptions. Recent one from 29.06.2019 does not work and has a fake key for renewal. And now Norton propose me new subscription £79.99 because of my recent two is not available because of some unresponcible norton employee, my suggestion from the office in UK/Ireland. After such unconveniece I would like to receive a proper key of the product and demand from norton to do its job properly.

I was charged twice £ 69.99 31.05.2019 and £79.99 29.06.2019 for the same product. 4.07.2019 I receved half of compensation £40, however new product does not work, key of the product is a fake and my PC is blocked for two days. If you call it proper work I disagree with this.

My norton account is [protected]@yahoo.com

The present era is full of cybersecurity disasters, ranging from data breaches to malware attacks. To safeguard yourself from ransomware, spyware, viruses, identity theft, etc., you need to safeguard your web-connected devices. Well, to ease your tension, get Norton antivirus. With this robust security suite, you can prevent infections. Norton can detect viruses by scanning the system and then it removes the detected virus. Norton security program can secure either one device or up to ten devices and keep the whole network safe from malware such as worms, spyware, rootkits, etc. For getting Norton Setup, visit norton.com/setup.

I have noticed on my bank account on the 16/04/2019 Norton has taken money from my bank account,
The point is I do not have Norton on my MacBook ' or any other machine '
my provider is Kaspersky, my bank told me to get in contact with yous about this matter, I am not working, and taken off £69.89 the bank DEB
NORTON*AP25946526 CD6752
My name is is David Harrison
email [protected]@hotmail.co.uk
as I am not in employment, , the [protected] call Norton phone
my mobile number is [protected]
I would be obliged if you can solve this problem

An amount of $70.95 has been charged to my Credit Card on 12/6/2019,
Name : Gary and Eleanor Simpson or may be under RT Simpson and Sons Pty Ltd
as we are protected by Trend Micro Security I do not know what this amount is for.
Could you please look into this. I do not have a Client Number to my knowledge.

Thank you
Eleanor Simpson
email: [protected]@hotmail.com

On the 4th June I received an email to say I can upgrade to the new Norton 365 free of charge. When i tried to upgrade, it would not allow me to upgrade. I phoned the helpline on the 6th June who escalated my complaint to level 3, Ref: No. [protected]. It's now 5 days later and the matter has still not been resolved! I live in the UK and I wish to make a formal complaint and I need an address to write to.

I purchased this product on 4/30/2019. I did not install right away because I had Security for another couple weeks already installed. So I tried to install Norton and I got an error code. I called the number provided and spoke to your rep who stated that it could not be installed unless I paid him to repair my firewall?
I have had security on my computer since I bought it and had no such problem before. It felt like a shke down and I am not pleased...
Please refund my purcahse price of $ 59.98.
Product Serial # [protected]
POP # 86806754968495348570242

Regards,

Mary Weyer

1. Can't get rid of it. I followed the directions on Google to get rid of safe search with the ask search engine. Did not work.

2. My favorites/bookmarks are gone. Bookmarking a page now doesn't do anything.

3. So disgusted I canceled Norton and replaced with McAfee, but still can't get rid of the Norton Safe Search. It's malware as far as I'm concerned. I had used Norton for years, not any more.

[protected]@gmail.com

On 3/10/19 in response to TapJoy's promo of 2x diamonds I purchased a product from Norton to provide security for up to 5 devices for $39.99. I ordered for two reasons, I wanted the product BUT I also wanted the 96000 diamonds for the Design Home game. The order was successful and I created the account. I received email from Norton confirming the above. I was then advised by Norton that there was a problem. I was also told by Norton I cancelled the purchase which I did not. I submitted a help request with Tapjoy and Toma C. requested additional information. I have made multiple attempts to provide this info but there is no information on where or how to send it. I am extremely frustrated. I feel I am just being sent in circles. The offer is now eliminated from my pending rewards offer wall.

Norton offered the same produce at $10 more and no game diamonds. Norton's tech told me there had been a glitch, okay but I should be grandfathered and still be able to receive the product at the original price PLUS the diamonds since I have been attempting to resolve this issue since 3/11.

I am Laura McHenry and I have two e-mails. Laptop is [protected]@outlook.com and cell phone which is where I play the game is laura.[protected]@gmail.com.

Below is the confirmation from Norton:

To: [protected]@outlook.com
Subject: Welcome to Norton Secure Login - Confirm Email Address

Hi fairytaleglassplus,
Congratulations! Your Norton account has been successfully created.
To complete the process, please click on the button to verify your email address.

Confirm Now

If the link does not work, copy and paste this link directly into a web browser:
https://login.norton.com/sso/embedded/validateUser?&tok=JDA1OTFlMjViLTI0MjMtNDBmYS1hOWY5LTQ0M2IyYjE0MDA5ZJ1GAJcYMzck_pSf1c-oaK3cHBfg7LEcgxPLLdZV90OazC35TZQdLxSeQXi70Ab5oPqndlbcOO3i3GClC1-Y0Qbm4rDx6M3QPdjCgZ2MiiGfqyDg9KdJ_so5g_XEyASLBf9B9xCLj2Z1tocJmz0DG3U7VruN2Nrp4vxx-4C1Mpiyv3IR-sD_8p9pmqIRdOWA34jfjH-8K2EOYwsut_e45ZMAnaHn4H-LIn3p1UjLWN58

Thank you for choosing Norton
Please do not reply to this message. This email address is not monitored so we are unable to respond to any messages sent to this address. Please check the Norton web site for more information www.norton.com
Copyright © 2019 Norton Corporation. All rights reserved. Norton, the Norton Logo, the Checkmark Logo and Norton are trademarks or registered trademarks of Norton Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owner.
Symantec Corporation, 350 Ellis St., Mountain View, CA, U.S.A. 94043

Powered by ©1995-2019 Privacy Policy | Norton Support

I contacted norton for a very basic issue:
I wanted to delete some duplicate entries in my n. Password vault.
However, the technician I contacted went into my hard drive and deleted rows and rows of data... Then he opened my 'disc cleanup' window and checked every box and deleted everything. Everything listed.
As a result, I have lost irreplaceable files and the data he deleted from my file explorer clearly has affected my desktop's performance. It keeps crashing into a blue screen that says there is a problem and it tries to make the automated repairs. But, apparently, it fails because the blue screen reappears every hour or so!
These entry-level 'technicians' get in over their head, playing with details and programs they are ill-equipped to manage.
They do not listen. They do not understand me and I have a hard time understanding them!
I was transferred four times yesterday which finally came to a 'promised call back' (within one hour) from a higher skilled technician who would try to find and restore my lost files.
No one ever called me back.
I have had a hundred apologies and excuses... But I am not satisfied with meaningless apologies. I am angry.

this is the email I got
"Hi Pamela,

Thank you for continuing your subscription. You have the assurance that your Norton protection will not lapse.

Provided that you remain a current subscriber, you'll receive an email approximately 5 days from the date your subscription renews that provides instructions on how to redeem your Amazon.com Gift Card*.

Thank you for choosing Norton! "

I was supposed to get an Amazon Gift Card but found out that last night I am not eligible, even though I did renew Jan 7, 2019. After renewing I went and shut off Automatic Renewal for next year so I don't get a surprise on my debit card because they take it out just close to the renewal date.
Since the email doesn't word it right, I think I should still get it and have been a long time Norton user for over 10 yrs.

Well... This is a joke I brought a norton security deluxe try putting it in myself which didn't work so I call and ask if they could help me was on the phone for 45 minutes after all that they told me it would cost 139.00 I ask what for I told them I have it all ready brought my protection, just need help in putting my product code in, she said no only if I paid the extra, what a joke these people are, very poor service on there end not nice this was on january 15/2019, thanks for nothing