CB Antivirus Software Norton Complaints #2-21

Norton review: Refund of overcharge

Karen Hudson Truett of US

Sep 28, 2026 6:19 pm UTC

Verified customer

Featured review

I was charged $423.75 for a Norton renewal which was much too much. I called and was told I would receive a refund of 361.26. All of this occurred on September 11, 2026. I received an email from Norton that same day stating my refund had been processed. As of today, September 28, 2026, I have not received my refund. I have made four phone calls regarding this error and they keep asking me to wait another twenty four hours. I am angry because my account was charged overdraft fees because of this charge. I am currently waiting for a phone call from a supervisor. This has been a horrible experience and I will be canceling my service once I receive my refund.

Claimed loss: $361.26 plus $120 overdraft fees.

Desired outcome: My refund

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Norton Contacts

Norton phone numbers

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More phone numbers

Norton emails

socialsupport@symantec.com

100%
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Support

global_exams@symantec.com

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Support

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350 Ellis Street, Mountain View, California, 94043, United States

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Oct 06, 2026
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