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Subway Complaints 1105

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3:11 pm EDT
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Subway owners and district managers

Wrote up my step son for what they said he wasnt doing but yet when it was his call in shift he would call and manager would say dont need you remind you the management that wrote him up her soon to be mother in law is her boss but when proof was shown that he called in when he was to they said he didnt call in so I as him step mom asked how they could do that she then called her soon to be mother in law and had her come to the subway in boone on south story street which then they called district manager who came to my car screaming in the parking lot i called the owner to complain about his employees and in return he banned me from his stores in boone iowa and ames iowa. The owner is ok with what his district manager to now a non customer

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Update by Crazygirl1981
May 22, 2015 9:04 am EDT

ruth and kevin unless you know the facts and you were physically standing in the boone subway and saw it all first hand then you have no right to name call and be negative and iowa labor laws protect me and legally i had the right to stand up for my 18 yr old non big baby son. So keep your negative comments to yourself

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12:26 pm EDT
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Subway Staff

I visited subway today in the chelmsley wood branch the three members of staff were very rude saying comments under the breath and also one member of staff was prodding the food while it was being prepared by one of the staff they were all unhelpful I thought I would treat my niece to lunch in there even after paying and sitting down the staff were staring at us I was never once rude to any of them and it wasa horrible experience I will never set foot in there again and from what I saw they are.like it withall custumers who came in I considered saying.forget the order because of the rudeness and also hygeine was a disgrace I have never witnessed anything as bad as this in my whole.life I work in retail and ifi had treated ppl like that I wouldnt have a job.

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Shelia Cook
US
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Feb 22, 2012 6:35 pm EST

The customer service is horrible, the workers need to go back to training and learn how to listen to customers. The manager on staff do not care about the customers and refused to handle issues with the employees. I will never go to this store again, EVER!

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Daniel Ferguson
Churubusco, US
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Oct 03, 2011 11:29 pm EDT

Why is it that subways sandwiches do not match their advertisments. It is very disappointing to go to a subway and receive a sandwich that has only about a third of the toppings as soon on their ads.

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Kjn82
US
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Sep 22, 2011 1:47 pm EDT

Bad customer service with the employee and spoke to a person who says he the manager and ask the employees the manager they wouldnt let me know and the service was i yelled by the employee and the employee should be wrote up for bad customer service! And the owner should well trained again on how to speak to the customer when taking a call!

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Deniska
lawnside, US
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May 02, 2011 4:18 pm EDT

got the coupone by the mail with my name on it for free 6 inch sub with no additional purchase nenecessary. got to the store, and they told my they won't take it ! expiretion date is 06/09/2011 ! it is a scam ! i have coupone on my hands and willing to make scan of it and send to subway as well !

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AMAB
Jamaica, US
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Apr 22, 2011 11:35 pm EDT

A Co-worker if mine named Paul came and said to me that he would cut my throat. I am just asking that the Complaint Board make a note of this for future reference.

Thank You.

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patricia hymans
Bethlehem, US
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Mar 15, 2011 4:37 pm EDT

i live a block away from the store and would like to go for lunch quite often, but being in a wheelchair i am unable to enter the building because there is a step instead of a wheelchair accessable entrance. there i am unable to use your business at this location. i really enjoy your food but unless there is someone at home to go and purchase a sandwich for me i can't enjoy one. i appreciate your listening to me. thank you. patricia hymans

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shitzu
US
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Jan 09, 2011 7:34 pm EST

in less than 2 months this store was out of italian rolls 3 times and out of onions and black olives twice. this was only when I went. who knows how many other times this happened to other people who went to this location.i mean, this is a sandwich shop, right?

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mike nelly
US
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Nov 27, 2010 2:14 pm EST

No one talks in english. Workers will talk in punjabi. Make fun of you n laugh at u while making your sandwich. I felt so stupid cuz i knew i they were laughing at me. Subway you are spoiling your name by hiring non english speaking people. I mean i love subway but dont wana repeat my order 4 times just cuz the girls are busy gossiping.

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Vandyzone
Newnan, US
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Jul 11, 2010 7:36 pm EDT
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When a person asks for a $3.99 fresh value meal combo, one needs to know that he should get a 32 oz drink and a bag of chips or 2 cookies with the sandwich. One has to keep in mind that it is a 32 oz drink which he gets and not any less than that. THIS IS IMPORTANT CUSTOMERS!

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toniamartin
US
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Apr 03, 2010 7:18 pm EDT
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CALLED IN A LARGE ORDER(10 ITEMS) GOT BACK TO WORK AND THERE WAS BARELY IN MEAT ON THE SANDWICH(1 SCOOP OF TUNA SPREADED ON ONE SIDE ON THE BREAD FOT $6.00 SO DON'T EVER CALL IN YOUR ORDER OR MAKE SURE YOU CHECK EVERY SANDWICH BEFORE YOU PAY BECAUSE THEY REFUSED TO FIX THE SANDWICH OR REFUND ANY MONEY THIS SUBWAY IS NEXT DOOR TO WORK BUT I WILL NEVER EAT FROM THERE AGAIN

TONIA (SUNRISE, FL)

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10:18 am EDT

Subway theft

I have been playing subway surfer for a while and money is constantly being taking out of my bank account. I already had damn near $50.00 taken out out my account.

I would like a refund because this is theft since no type of consent was given, even so neither was a warning.
Please contact me
Phone: [protected]
Email: Khareem.[protected]@gmail.com

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4:25 am EDT
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Subway money back

I have been charged from my credit card Visa Dankort the amount of 400 danish kr. Whitout my ortorization, Form the game subway surfers on my tablet, I would like those monye back on my bank account, as soon as posible.

thank you.

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9:39 pm EDT
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I use to work at Subway in Russell Springs and in Columbia inside of Walmart. I had to go on medical leave which the owner and store manager knew ahead of time and that I didn't know how long I would be off work. They was alright with it and said I would still have my job. I kept them updated and turned in everyone of my doctor excuses. When the doctor...

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12:46 pm EDT

Subway teaching out of fear

I have worked in many companies with many high profile individuals and i have never before been treated so badly. Arminia, the manager is probably one of the worst managers i have ever worked with. Shes rude, disrespectful, doesn't know how to properly do her job and teaches out of belittlement and insults and fear. Ive worked in the entertainment business successfully my entire life and that can get pretty nasty, however i have never been more infuriated that how i was while working there. I have never seen such a simple job be made in to a minefield. i highly suggest no one to work there while she is an employee.

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7:54 am EST
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I have worked for subway for 20 years as a restaurant manager for 2 franchisees.In October 2014 the store was sold to Minesh Patel of Mean subs1 llc. At the time of purchase all employees were told by Minesh that their jobs were secure. However 3 weeks later Minesh calls one employee at his home and tells him that he is fired, another employee is fired and...

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2:12 pm EST
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Subway unsafe not good

do not goto this sub way they have unprofessional staff they r not wearing uniforms dont have gloves on which is illegal the store is not clean at all the staff is all one race which seems very odd to me there stuff and clothing was on the tables were people eat they also told me I could pay later what is funny my card works other places but not there which tell ms they r scamming people and profiling people they basicly said its made take it I never said I was coming back to pay them and now i am not going to after looking at the store it was not clean a mess and they dont wash there hands

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9:44 pm EST

Subway new pricing structure

How the heck does a company go from a five dollar foot long sub, to $6 for a six inch sub, a bag of chips and a 21 oz soft drink? Is America that crazy? Do the math America! Subway is not cheap fast food any more! I'm done with that!

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MkStItCh
West Seneca, US
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Jan 15, 2015 10:07 am EST

6" sub is $4, Drink is $1.25 and Chips are $1... As a combo you save 25 cents... It is NOT America that is crazy... Just you

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5:11 pm EST
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I used my subway card at manager ashley location. She allowed to bring up my account balance on my receipt and decided to. I called the store to find out why and the employee said they all trained to give out the account balances. Then it was explained because of people asking ashley the manager for balance information on their receipt already showing so...

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2:32 pm EST
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Subway Worst food rip off ever.

I spent $9.30 on a sandwich alone today. The pastrami sandwich. It was not pastrami. It was apparently flank steak. Undercooked, not peppered, not cured, and full of string, days impossible to eat meat like product. I cooked and cheffed kitchens all over the usa for over 25 years. I know meats. This was with at best 3 bucks. I could not finish it.
Do not buy the pastrami at subway. It is advertised intentionally wrong. It is not pastrami.

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Dorothy Larsen
US
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Nov 17, 2022 1:39 pm EST

We went to the Subway on 105 - Could only get 1/half meatball they were out got the half and then full sandwich turkey and cheese there was no cheese and one thin slice turkey - bread was old dry and hard tomato's old. Rates less than a vending machine sandwich. Just to be clear this Subway is 105 and Crockett Martin. The Subway next to Jack-in-the Box also 105 has great sandwiches. this was about 5 pm so you would think they would have to be ready for dinner orders. Cookies were good.

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1:03 am EST
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Subway rudeness of employee

I come into this particular store a couple times a week because it is located near my work. The first couple times after this new employee started she was very rude. So i proceeded to be friendly and got that her name was Charlotte. I am always very polite, but everyday its almost the same thing, its as if im bothering her by coming into the store. I have tried to not pay her rudeness attention but can no longer stand it. I will not come back to this location, and will pass this info to my friends and coworkers.

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mike kline
US
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Mar 08, 2023 8:40 pm EST

Same way at Subway in Morris, Illinois. The two guys working there are very unfriendly. Won't even respond when you say hi. There is one woman there that is friendly. You shouldn't take a job dealing with the public if you don't enjoy it. There are other jobs.

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7:41 pm EST
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Subway franchise arbitration

Chicago DA Mesi and subway HQ are forcing me to go in arbitration for the most stupid reasons just because my store is doing above average and they want to take it away from me so that they can sell it back for profit. There are many franchisees that are in similar situation and feel trapped. We need a good lawyer to help us.

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3:22 pm EDT
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Subway unfair treatment

I am a franchisee and feel I am being treated unfairly by my development agents, I have been mis advised, lied to, put through arbitration due to lack of communication, I am now trying to sell my store and they are making it very difficult and are sending me downright rude emails and questioning me personally asking if I am paying things that are nothing to do with them. They have held up my transfer at every point and this has been going on for 8 months and is making me physically ill and affecting my own job. There is no where to complain and no one to get advice from I am at a loss as to where to go or what to do

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11:48 pm EDT
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Subway bad staff that failed to honour a fair clearly valid stated voucher

I have always been a happy and big fan of subway i love the food it offers but today during my experience at the burnie sub way i had a clearly valid and clear stated voucher for subway that the workers at the burnie stor refused to righfully honour it and not only did they choose not to honour the voucher but when i was trying to talk to them and ask why they wouldnt honour the clear stated voucher but they were rude and unhelpful and made me feel like as if i was a special needs person and made me feel like an idiot and when i go into a resturant i do not expect to be treated in such a rude and unfair way as a result it has left me very upset and offended and i will not be going to subway anymore as a result and i recommend that other people do not go to this subway anymore until the owner teaches the manager and staff how to talk to customers properly and lets them know that when a clearly valid voucher is presented it should be honoured and they should not call the customer a liar and talk to them like as if they are a liar and idiot i have never been so rudely and badly spoken to i am very disheartened and feel heavily abused and hope no one has to go through the ordeal that i had to go through at burnie subway today thankyou

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5:38 pm EDT
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I was the manger of Subway in the S Walmart I quit on Aug. 26 upon receiving my last Paycheck on Aug 29 I noticed I was paid at minimum wage . When I asked Carol Thompson (GM) she sai it's policy. Well I was never told this when hired for the managers Position nor was I ever giving a handbook or policy book.i always worked my butt off there so for Carol to...

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10:42 pm EDT
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Subway absolutely filthy

I walked in and many of the tables were not clean there were still empty trays and garbage. The young women behind the counter was on her cellphone and made me wait to order for at least 2mins. The knife they used to cut my sub had only been wiped on a towel after touching other meats. what if someone wanted a vegatarian sandwich? i also used the bathroom my meal and it was a complete mess. the air dryer button was rusty, and there were no paper towls.

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4:45 pm EDT
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Subway using f — k word behind counter

I was in a subway resturant in vaccouver washington with my grandchildren when I heard a employee using the f**k word to another employee. I contacted the store owner (mike) and didnt get any results. I am done with subway resturants. My grandchildren ask me why the guy behind the counter was so mad and what the word f**k meant. I am so upset Im done. Store is located on main street in Vancouver Washington on main street. the kids name is Braiden. I went in and saw him and now he is a asistant manager acoording to his name tag. This upsetting to me. Subway lost a customer that went aleast once a week. My family and friends wii hear about this.

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MkStItCh
West Seneca, US
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Aug 01, 2014 2:02 pm EDT

OK... You called and told the owner... How do you know he did not deal with the employee?

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2:45 pm EDT
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After waiting 30 mins in line I finally get to the register and what happens? They gave my sandwich to the guy in front of me He was far gone and my lunch break was over. They told me they were going to make me a new one in a minute after 3 mins standing nothing . I left pissed and hungry . Will never go back ever again. And I will tell anyone I know not to go there.

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8:43 am EDT
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I almost died because of food poisoning due to consuming a sandwich made at said location by an employee of aforementioned establishment.Luckily I was not hospitalized. I have many many witnesses who were aware of said poisoning and experienced concern for my well being. I have eaten at many Subways in my 40 years. Never have I gotten sick. The experience...

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About Subway

Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Rude manager was posted on May 27, 2025. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1144 reviews. Subway has resolved 151 complaints.
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  1. Subway Contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
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    Europe
    +61 732 530 201
    +61 732 530 201
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    Australia
    +65 62 272 557
    +65 62 272 557
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    Asia
    +961 19 996 63
    +961 19 996 63
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    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
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    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
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  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 03, 2025
  7. View all Subway contacts
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