Subway
Reviews and Complaints

We visited subway in howell today, our server was the nicest lady i have ever met, and the food was delicious, the service was amazing. Thank you to all subway workers! ALSO always be kind. For those of you look down on subway, think again..

No more Firehouse subs. I will go back to my Subway. They get it right every time, the food has taste and the best sub I ever got from there was the rotisserie chicken. Yes, firehouse subs does need to close down. Firehouse subs does not represent 1st responders, They are a slap in the face to fireman. Maybe they ought to Hire retired firemen.

I was amazed at this Subway sandwich shop.It use to be an old gas station and they renovated it. When you walk in you are greeted right away great food and in side the building is a place with a fire place to sit and eat very clean and up to date
I was expecting something different from the out side you must go and see it and have a great subway day. Lori B gates
Oregon

We stopped at a Subway in our hometown up on NE 6th St. In Grants Pass, Or. This was our first time going. The line was long when we walked in and more people came in behind us. Plenty of customers were sitting at tables as well. The line moved quickly, the employees were calm, friendly and efficient! I was very impressed and complimented them and left a tip. We took our order to go. I have to say that my husband and I both said it was the "best" sandwich we had ever gotten from "any" Subway "ever!" Nice job! I hope the owner knows what great employees they have working for them!

I was going to only give 4 stars but decided on 5. They really are good and I have never received bad service, except for one time. I asked the employee to do something with my tomatoes which I can not remember but he basically through a fit. And it was something that he really should not have gotten mad about. But that was just an ignorant person which only happened one time years ago so I felt Subway still deserves a 5 star. You have plenty of choices of what to put on your sandwich and the employees are pretty much willing to add what you want with the extras that you want. If you want more mayo ask and they are happy to add more, if you want more lettuce ask and they will add it. So you end up with a real tasty sandwich.

As an older gentleman and not too savvy with using cell phone apps, I was able to download the Subway app, but no success at ordering online for the "Buy 1 foot long and get the 2nd free". I gave up and figured I would just have to pay for two. When I walked into the Spanish Springs, Sparks Nevada store, it was after lunch rush and slow. As I was ordering my sandwiches, I mentioned to the employee ( Himani Cory) that I couldn't figure out the online order special. So she took the time with me, since there were no other customers in the store at the time, to help me do the online order on my phone. She was extremally nice and took the time to make it happen. Himani went out of her way, to take the time to help a customer above and beyond. Thanks Himani and I wish more employees were like you! Thanks again.

Dear Phyllis Edwards,

I want to take a moment to thank you for contacting me and to apologize for your less-than-ideal experience.

I understand that there was an issue with your order and your experience did not meet your expectations.

To assist you with a refund we’ll need some additional information. Can you please verify the order number and the name associated with the order?

Please accept our apologies for any inconvenience.

Thank you for contacting Subway®.

Lindsay Breshon

District Manager

This is the second time this lady has asked for the receipt. I still have not received my money or another coupon.

In our Black cities & towns, Subway coupons are not accepted.

On Thursday, Sept. 7, 2023 coupons were placed in my driveway, this is done weekly. The coupons I received were for Popeyes, Burger King & Subway. I live in Linden NJ. I had received and used these coupons in the past however, I never tried to use the Subway coupons in Linden. I had used the Subway and

Burger King coups in South Jersey with no problem. This time I tried to use the coupons in Linden NJ & Roselle NJ at three (3) different Subway locations. I was told at each "We don't accept coupons!". so I started calling Subway shops and asking if they accept coupons! The answer was NO, none of them accepted coupons. My question is, Why are Subway coupons not accepted in Subways that are located in black communities like Newark, Elizabeth, Roselle, Linden & Rahway New Jersey? If your Subway Shops will not accept your coupons why pass them out in our towns? I will not stop here with this problem, your policy must change!

Food is decent. And when actually visiting the store, folks are nice and service good.

My issue is with their online ordering system, app and customer support.

Ordering via their website is ridiculous. I've tried Firefox, Edge and Chrome, all with the same issues.

Two primary problems:

1. I place an order online and am brought right back to my cart, which still has the items I ordered in it. Payment processes but no actual order is issued. I've tried this at least a dozen times with different browsers mentioned above, at different times, etc., all with the same result. Upshot: I can no longer place an online order. It seems that their payment system will, in a day or so, automatically refund the charge. How thoughtful.

2. This is an older issue: The system will randomly edit my order, removing items from my sub, chips, whatever. I don't find out until I receive my order. I'm charged for what they sent me, but it's still not what I ordered.

3. Subway's support is non-existent. After sending more than 6 requests for support, I received no response. Zippo, nada. I spoke with an area manager but that didn't change anything or help.

I used to think Subway was pretty cool--I'm vegetarian and it's nice to be able to get a decent veggie sub, but I'm kinda done with this outfit. They clearly don't care about their customers.

Update: now about 2-3 years later with the latest app. I still can’t choose gluten free bread but there is a box for special instructions. I haven’t tried it yet as you can’t even queue up an order if the restaurant isn’t open. I had to choose an open restaurant to be able to see the menu. So far it is quite a bit better to order a sandwich. Still can’t order a kids meal. Fountain drinks are limited to 4 choices. But even two months ago I couldn’t even get the app to work. I will try one last time and then I will delete the app if this doesn’t work. With today’s technology they can’t make this app work and adapt to locations which offer gluten free bread or kids meals or be more difficult than ordering in person or on the phone than they need new app developers or person approving this. Make coupons available in person not just app or online. Online is the same as the app. If I can order in person I should be able to order the same on the app.

You can’t pick gluten free bread from the bread choices. When you want to do multiple sandwich orders it is difficult to figure out how to add it. Not sure how I can use my text coupons. Specials like sub of the day or mini sandwiches don’t appear at all on the app, even adding other veggies and sauces isn’t easy until you try it out by trial and error. Kids meals don’t let you choose drinks or sides. I have spent more time figuring this app out than it takes to go and order. I can’t even finish my order. Overall it takes to much time to use the app. I am sure if I ordered one sub often it would be okay once you learn the app. Needs a lot of revision and some non technical person to try it out before making it public. I am going to go order at the restaurant now. The app didn’t work for me.

I am SO SO glad that I didn’t use the app. I was trying to set it up and add stuff to cart before I got there, but getting there before the lunch rush was more important. When I arrived, there was only one person working there. Which she continuously had to announce as time moved on and the line grew longer. She was trying to complete mobile orders while fitting us in, but the lunch rush arrived and we all became top priority. A few of the people in line were those app orders. Being the first in line, after telling me that not only was she the only one there, but that this wasn’t even her store, therefore didn’t know where anything was, I warned her that it was early release day and the high school would soon get out. That’s when she broke down and called a higher up on the phone mid sandwich build telling them how she absolutely cannot do this alone.

As we dined in, the high schoolers arrived and another employee showed up, but more help was needed. She was then finally able to check on one of the app orders, as one of them was next in line, and she needed to make theirs. That’s when I noticed the huge pile of order slips that had poured onto the floor! I’m sure that there probably was a way to turn off the ability for mobile/online orders, but she didn’t know how, or was simply too overwhelmed.

The problem with app orders is that you’ve paid, so you can’t really change your mind and get a refund. You have to wait in line with everyone else. The fact that this wasn’t even her store, and that she had to call to get someone else who probably also wasn’t scheduled to be there leaves me to believe that this location, while the demand is there, can’t afford to keep people hired and scheduled. If just one person needs to call in sick, the entire store suffers from it.

My PayPal information was compromised through the app months ago- I never heard back from subway regarding my complaint so I’m finally posting it here to make sure this doesn’t happen to anyone else.

On April 15, my PayPal notified me of my payment to subway for . It was to a restaurant in South Boston. I live in Pennsylvania. Naturally, I looked for a way to cancel this order, which I couldn’t do on the app. So I googled what to do, and everything said it had to be voided through the store. This was at the 11 W Broadway location. I called the store, dealt with the rudest employee/manager I have ever met in my life who refused to void the sale despite how many different ways I tried to get him to comprehend that it wasn’t my order. The man even insisted I pick up my food multiple times. I was infuriated. The second I mentioned corporate, he hung up on me. Getting ahold of corporate consisted of sending them a message on the website saying they’d get back to you. They never did. PayPal didn’t consider this suspicious activity so it wasn’t covered by them. Mind you, I’m a college student. isn’t a huge deal and I work full time, but it could have been used for a lot of other things. And the sale could have been prevented had the man just voided it. They could have even caught who was using stolen info. But no, I’m still out on for “2 subs and 10 orange juices”.. which just seems suspicious to me.

I used to eat Subway regularly, I work at a hospital- we order out a lot. I haven’t eaten it since. I deleted my cards from my PayPal. I’m scared to even use the app at this point because my info could have been hit a lot worse. Disappointed in both Subway and PayPal for how this entire situation was handled, and I’m not the only person this has happened to.

After months of using app and earning rewards from weekly purchase, the app locked my cash twice within 10 day. If you call you get endless prompts that never lead to a person. Recording tries to push you to fill out online forms instead. It will even hang up on you. If you fill out forms you get emails telling you to call or fill out more forms. Or declarations that the problem is fixed when it isn’t. HOWEVER if you file a bad review they’ll freeze your account and only then when you call will you get fast tracked by the system to a live person... who then tries to talk you into filling out more forms, adding more money, spending more money on new card to transfer your locked up cash to, etc. at some point a competent person comes along and unfreezes the account... at that point order up because eventually the app screws up again and you have to start over or wait weeks for a refund. Had a supervisor spend time telling me the prob I was having didn’t exist despite error messages in app. They all ask for the full gift card number... which is locked in the app. They pretend not to be able to see cards associated with account until rare individual who is competent comes along. The rewards program seems to be the issue... it automatically adds rewards to check out balance ... then tells you you aren’t entitled to rewards and that you have to remove them... only the “manage rewards” tool won’t let you remove them. And as long as the app is forcing rewards to your check out balance you can not place an online order nor an in person order. The app and cashier tell you to call the 877 number and that there is nothing they can do. I would rather pay full price or eat elsewhere than every again deal with the nightmare subway tries to pass off as customer service fueled by a pass the buck culture.

The app let me sign up, then became an app or errors. I think it is the slowest responding app I’ve used in a long time. Each switch of section of the app took almost a full minute to complete (a pleasant loading screen though). We decided not to order from subway for lunch today and go somewhere else instead.

Steps:
• Installed the app v11.1.0
• Signed up for an account (Usually when there is a new account created for a service, the service sends a verification email is sent, but I did not receive one. Do not know if Subway simply does not send verification emails or what.)
• Selected a sandwich and customized it without issue (except for not being able to change the bread without removing the entire sandwich and starting over—hopefully a small oversight that will be fixed in a future update).
• Added the sandwich to the bag—resulted in a dialog “There was an issue with your order. Please try again.”
• Tried again with the same result.
• I closed the app and opened it to find two sandwiches were actually added to the bag successfully.
• Removed the duplicate sandwich and got the same error as above.
• Closed the app and restarted my phone.
• I turned WiFi off and tried with cellular data (probably my local internet went out. Turned out no it did not, internet is blazing for other apps etc.).
• I tried to add a second sandwich—same error.
• Closed the app and opened to find it had added to the bag.
• Added a cookie—same error.
• Now 30 mins into placing a Subway order on the Subway app I’m done.
• I close the app and open it several more times, every time I go to the bag I encounter the same error as above.
• I turned WiFi back on and friend a couple more times, still the same error.

Review posted over WiFi without any trouble at all.

Unfortunately I don’t have time to contact support and help troubleshoot anymore than the details I included in this post.

Of the different restaurant apps I’ve used, this is one of the easiest to navigate. For some reason, most fast food apps are awful. McDonald’s might be the only one that is easier to use than Subway.

That being said, here are my two chief complaints:

1. If you go into the store and don’t scan the QR code for the purchase, there’s no way to add that purchase onto your app to earn tokens at a later time. This is partially my fault since I made the purchase without using the app thinking I could add it on later like another food app allows you to (Auntie Anne’s if you’re curious).

2. This is my main reason for writing this review: the application of the deal was awful. The specific deal I attempted to use was the buy a foot long get a 6” series for free. In Subway’s series, there are 12 listed items, and the first three are Philly cheesesteaks. I couldn’t apply the deal to any of these. I tried multiple times, and the result said it didn’t meet the deal’s requirements despite being a 6” from the series category. I finally got the deal to work by choosing the fourth option. Maybe it wasn’t the sub I wanted but the sub I needed. Who knows? Regardless, it was frustrating that I couldn’t get the sub I wanted even though it clearly met the requirements.

Yes, I settled for the sub that the deal actually worked for, but it’s either that the deal is misleading you to believe you could purchase any sub in the Subway Series category or the deal is broken in not recognizing the selected sub actually met its requirements.

I was in the borderline of giving this a 3 or a 4 because I can ultimately work around the issue. If anything, I’d say the app deserves a 3.5. If this issue ever gets resolved, I’d say it should be bumped up a full point to a 4.5. I would give it a 5 if the deal automatically applied by just clicking it instead of pressing “Learn More” to read the details and the deal code.

I thought I liked the convenience of preordering subs. However yesterday I ended up with 2 orders that supposedly didn’t go through but actually did - and I was charged and couldn’t get refunded for them. Not to mention that I’d ended up getting subs from Jimmy Johns, and so I paid for 9 subs for 3 people!
The app gave me an error that it couldn’t place the order at the location I had chosen... so I tried another Subway... having to redo my order (the cart was just empty), which was a pain. Then it said again, “couldn’t place the order at this location.” Frustrated, I ended up ordering from Jimmy Johns.
When I went to pick up my Jimmy Johns, I was leisurely looking through my email, when I saw 2 emails from Subway, “Hope you’re hungry!,” confirming my orders! I tried calling the first Subway, explaining the app had said my order didn’t go through, but the owner said, “well, we already made them” (and I’d already been charged), so off I went to pick up my 2nd dinner. And trying to explain to the other Subway, the poor worker wasn’t understanding and just kept saying, “oh don’t worry honey, your order worked. It’s right here,” so I just took it.
So now I had 3 sets of subs that I paid for - 9 subs for 3 people. Subs that get soggy and aren’t so great as leftovers. Frustrating and expensive!
Dear developers - Please look at this bug in the app. I was using an iPhone 11 and the error came up as I submitted the order, saying something like “your order cannot be placed at the location you have chosen. Please try at another location.” And after clicking on okay, it cleared out my order so that I had to rebuild my subs when trying to order again, which was annoying (especially when I got the same error when submitting at the new location). And like I said, it turned out to actually place the orders, which I didn’t realize until I got emails that I didn’t see until it was too late. Thanks for looking into it.

The Subway app has been dysfunctional for a while since its UI was revamped. However, I still have tried to use it because if its possible convenience.

I will not continue to use the app however. When trying to place an order the app indicated several times that my payment method was invalid. Even after adding a new payment method, I received an error indicating an invalid payment method. After this occurred several times, I made the assumption that the app was having the problem since my original payment method was still stored.

I created an order with two items and tried to check out. I received numerous errors, some of which changed the app's text content to reflect their status. One set of errors indicated my chosen location doesn't take online orders, although I had placed orders there through the website and prior app version many times. Another error indicated that there was no Subway located at the indicated address, although I had set the location with the app via its search mechanism.

The worst when I managed to cajole the app into seemingly complete an order. After appearing to process the order, a message indicated non-distinctly that an error had occurred. Then my order was emptied, and then another error message indicated it couldn't submit an empty order. I went through this a couple more times to see ifI could work around it as well. Getting the same results each time, I gave up and got my meal elsewhere.

Two hours later I received an email from Subway, timestamped two hours prior, indicating that my order was ready at the Subway location the app said didn't exist and paid for with a payment method the app said was invalid. At this point the food would either have been thrown out or would be undesired, so I took no action in regard to the message I had received late. The app and Subway's supporting infrastructure had effectively taken money from me with nothing to show for it.

I would suggest avoiding the app and instead would just use the website. Save yourself time AND money.

If I could give negative stars I would. DO NOT ORDER HERE. This was the most outrageous experience I have ever been through. The application clearly states an ease of ordering online. Believe me when I say this will NOT be the case. I placed an order, it took my money right away and then offered a means of tracking the process of your order. It provided a very specific pick up time. I get to the location at 3776 Mission Ave #140, Oceanside, CA 92058 10 minutes after my pick up time. Waited there for a while, then was asked “you here for a sandwich or something” I’m sorry but why else would I be entering a sandwich food chain?! Really? I explained I’m just needing to pick up, then waited around for another 6-7 minutes before they even helped me. I gave them my name for pick up and a second male employee began to look up Door Dash, it was clear they had no idea what was going on. The didn’t even make it! The second employee said he just printed it and would make it now. No care. No urgency. Then the female employee began to get an attitude with me, and says we have to make the sandwiches for the customers that are actually in the store. Then they both proceed to talk about me as if I’m not even there when they were supposed to have my order done nearly 20 minutes ago! Never mind I was already in a rush. The male employee then decided to tell me they don’t even have the bread I ordered. I was done. Asked him to just refund this as I was not going to waste any more of my time there, but get this, they apparently had no idea how to even do that! Had me waiting around for another 10 minutes while they figured out how to process a fairly simple refund request. Utterly ridiculous and I will NEVER order from subway again. Get your business together! This is unacceptable and I’m sorry I wasted my time and made the horrible decision in giving you my money. Trust me it will not be happening again. DO NOT DOWNLOAD THIS APP. DO NOT ORDER ONLINE. DO NOT SUPPORT A COMPANY WHO DOES NOT CARE ABOUT THEIR PAYING CUSTOMERS!

The below review was written a few months ago but I forgot to click submit. I don't know if all the issues have been fixed yet but I am experiencing a new issue now that's preventing me from accessing the app to verify whether the existing issues are still a problem. It's just a mess on top of messes.

My current issue: I can't login in! The app crashes every time I attempt to login in! How can I place any order if I can't login in?!

Previous review that did not get submitted: The app was so-so in the beginning but needs major improvement now.

It doesn't give you the option to send a note to the store. For example, when I order a tuna sub, I only want the bread to be toasted, not the tuna. Only problem is, once you check "toast it", the store toast everything.

It doesn't allow you to cancel not modify your order. I accidentally sent my order to the wrong store one time but wasn't able to do anything. I called the store up but they didn't pick up the phone. When they finally picked up (30 mins afterward), they've already made the sandwich and can't refund me.

The app doesn't always send your order to the store. Yesterday was the last straw. I placed an order, went to pick up my sandwich only to find out the store didn't get anything and that I was not the only person this happened to. Of course the lady was nice enough to make me the sandwich without receiving the order but I used the app to pre-order so I wouldn't have to wait in line when I get there. It sorts of defeat the purpose.

I'm not sure I will continue using this app. I'll wait to see if they make the necessary improvement.

On a side note, Subway has gotten so slow! Their employees take FOREVER to make a sub! Jimmy John's is faster (only for pickup; their delivery takes a while). Subway employees take their time doing everything. I was so tempted to jump behind the counter and make my own sandwich. Expect to wait up to 10 minutes with Subway which is frustrating when you're in a rush. With Jimmy John's, in and out in about 2 minutes!

Glitch #1: Clicked on my favorites, which were just 1 ea of a footlong Subway Melt and 1 - 6” Turkey Breast sandwich. The app entered 3 ea of the Subway Melt and 2 ea of the Turkey. Seriously, all by itself. I’ve never ordered 5 sandwiches on this app and in the favorites listing it only shows 1 ea for both sandwiches.

In an attempt to go back and fix this, I inadvertently placed the order. My default payment method is PayPal. At the very bottom of the order, in tiny little letters, it says “to cancel this order, press the button below or call the restaurant.” Since there was no button anywhere but a green box saying “Got it!”, which did nothing to cancel the order, I called the restaurant. They said they couldn’t cancel the order and they couldn’t refund. Finally, after 20 minutes on the phone, I was able to talk the manager into giving me a coupon for the three add’l sandwiches that I paid for on PayPal, but just to make me up 1 ea of the Subway Melt and Turkey.

This app needs to have a working “cancel order” button. Granted, I can understand putting a time limit on that so people aren’t just cancelling payment after they pick up their orders, but mistakes happen and it shouldn’t be such a hassle to use a mobile app for ordering sandwiches or to cancel orders placed by mistake.

I feel for restaurant owners because they take the heat from customers when the app causes problems—or mistakes are made by the customer—when they and their employees have no way of fixing the problems.

Glitch #2: When there is a partial balance left on a Subway gift card, and your order exceeds that balance, you are unable to use the gift card. The app states there isn’t enough funds and to choose an alternate payment method. Now why on earth the app won’t credit the remaining balance to the order and then use your default payment method to make up the difference, I’ll never know. Especially since every other puchase app I’ve ever used ALWAYS does this. So how exactly are you to get the full benefit of your gift card on this app?

Please! Fix it!

I've purchased from this local fast food store hundreds of times. The food is always pretty good. Today my order was a bit unusual in the fact that I was told there was a restriction on how many veggies I could request on my sandwich. As I ordered my red onions I noticed my helper was being very skimpy with the amount of pieces of onions and I requested a bit more...she again was very skimpy with the "additional" helping. I was a bit disappointed in her holding back on my veggies and requested just a bit more, when I was told that's all she was aloowed to serve. I never had this happen before and the only reason why I am writing this complaint is because she really didn't put very much on my sandwich as they normally do. And of course the 25.00 price tag for 2 footlongs and a couple of cookies made me feel like I was being taken to the cleaners...I don't believe I will be going back to this store anytime soon.

Last Saturday 5/4/2024 I ordered Three Subs online. Pick up was one Nearest? When I got to Subway on SANTA BARBARA & HANDCOCK in CAPE CORAL. Told NO such order. I showed them the conformation info on my phone and was paid for! They said it was at a different Subway 20 mins away! I tried to cancel the order but was no way I could do online. So I called No Answer. Asked at the Subway I was At to remake the order and I would just pay again!

They redo order but wrong I gave my phone for them to check order. Lady was doing sandwiches PLAIN. I asked to follow the previous order for details Again!

Referring to a # 18 sandwich asking for toppings. I do not know what a #18 is! They have my phone to look? I was prepared to pay until they tell me the amount More than $11.00 over what I paid at other Subway On Midpoint. I didn't get the second free of three subs. Refused to discount. I refused to PAY MORE for subs messed up/ NO DINNER FOR ANYONE! It should not be so hard to read toppings. I would not trust your finding nearest Store? Not happy and would like refund Of the order I paid for but didn't receive.

I like to give favorable ratings, but I don't hesitate to give flaming bad reviews when I have an experience like this one! I don't recommend anyone visiting this location. Note... the employee was not wearing a mask.

My review is regarding the location at 5570 FM 423 Suite, # 350, Frisco, TX ***

My fianc? and I visited this location recently. We had the most horrible experience ever experienced at a Subway. We ordered two footlong sandwiches using a BOGO coupon, and at the register my fianc? told the cashier that we would be drinking water with our sandwiches. My fianc? requested to get double meat in his sandwich, and was told that he could not use the coupon and pay extra for double meat. He was told that if he wanted extra meat, I would have to pay full price without using the coupon at all. At the register I was not given any special cups for water, so I took two of the smallest cups available near the register and proceeded to fill them with water.

After I sat down, my fianc? examined the receipt for our food because the total seemed to be too high. He noticed that we were charged almost $5.00 for two cups of water. When he brought this to the attention of the cashier, he was told that the water is free but the 2 cups cost almost $5.00. REALLY?

I asked to speak to the manager about this, because I have never been charged for a cup of water at Subway. The cashier told me that he is the manager and that the charge is what it is supposed to be and refused to change the charge. He was very belligerent and was shouting at both my fianc? and myself in front of other customers about how we were wrong. My fianc? explained to him that he had informed him at the register that we would be drinking water, and he told my fianc? that he did not hear him telling him we would be drinking water.

During the shouting match, he then showed us some special cups that were hidden under the counter which were supposed to be for free water and told us that we should have asked for those cups.
Customers should not have to know to ask for special cups for free water when placing an order. The cups should be available on the counter just like the other cups.

At this point, since he was not going to do anything about the charges, I requested to have the franchise owner's phone number so I could discuss the matter with the owner. This brought a startled look on his face, and he scrambled to refund the amount of the drinks and then began to try and engage us in small talk for the remainder of our visit.

After returning home, I went to the Subway customer complaint site in the Internet and filled out a complaint and requested that the franchise owner contact my fianc?, and not to be contacted by any store employee. I did not give any details about the visit, I just requested for the franchise owner to contact my fianc?.

My fianc? received an email the next day apologizing for the matter and informed him that he had shared my feedback with his team to prevent this from happening in the future. Since I had not put any details in my complaint about my experience, I suspected that the email was from the same individual who we had been in a shouting match with. My suspicions were validated when my fianc? called the requested number in his email and he recognized the person's voice who answered the phone as the person who had identified himself as the manager. On the phone, he then identified himself as not the manager, but as the franchise owner. My fianc? asked him which title he had, and he waffled back and forth between the two titles. It was almost as if he did not know what his title really is.

He offered to call back later in the afternoon. I'm still really upset about the verbal abuse we were subjected to and my fianc? told him not to bother.

This is the first time we have ever ordered a footlong sub from Subway and actually was hungry when I finished the sandwich.

Mr Chirag M Patel (the manager?/owner?) has made sure we will never visit this location again, and also go out of our way to share what a horrible experience we suffered at his hand.

I ordered two Subway sandwiches online last Tuesday and went to pick them up. When I arrived, an employee mentioned they were out of key items for both sandwiches, and did I still want two sandwiches? Unwilling to accept different sandwiches, I asked for a refund. The two employees there said they were unable to give me a refund, and that I would need to call in to receive a refund. I found this hard to believe, and asked them for confirmation - which they gave. At home, unable to locate a number I emailed Subway customer service. The reply was a form letter, saying my feedback would be forwarded on to the franchise - but no offer for a refund. I tried calling other Subway numbers, which all stated that they had moved to online customer service. I eventually found Headquarter's phone number and eventually spoke to a real person - who said the employees were wrong, and that since my credit card payment was no longer pending, I could no longer receive a refund. I am very, very frustrated with this experience.

on 02/06/2024 at 11:59am I placed a huge order for my employees. I ordered online to the Subway location (Subway# 48056-0) . The address is 1819 Ave U Brooklyn NY We had multiple issues that really resulted in a horrific experience for my employees as well as for myself.

1) The phone number that is in the system is incorrect [protected]). I made multiple phone calls to get in touch with a manager and this number is the only number showing in the system and it is incorrect.

2) The food was not up to the quality that i usually expect from your establishment. The orders were incorrect, The amount of meat and cheese in on the bread was literally 1 piece.

3) The bread was not fully cooked thoroughly.

My employees were very dissatisfied with this service of this establishment. I Sent my manager to the store to speak to a manager and my manager was told that the manager was not at the location.

Transaction# 1/XA-331412

Order# 01BF8A9E-24

Served by 999997

Date 02/06/2024

Time 11:59am

I would like to either be reimbursed or if Subway can redo the order correctly so I can keep that positive feeling that I have about your establishment. I would honestly request that if you redo my order i can get it from another subway location in that area.

I went to the Subway off Richmond Rd., Texarkana, TX. I drove up because I wanted to go inside. There was a woman mopping the floor. The time was around 9:22 PM the date, 1 Feb 24, the door was locked. She ignored me. I got back in my car and I drove to the drive-through, no response as I was going through I see a gentleman counting cash. I asked him are you closed? He said he was out of bread and I said all the bread and he said yes I made no more questions, most likely knowing that this was not the truth.

I responded to the ad Buy one Foot long and get a Foot long Sub free. I had not dealt with this location before although I am a regular Customer. I was just in the aria that day. I went into the store and ordered the buy one Sub and get one Sub free as advertised on TV. The counter is covered so you can't see the meats applied but, the condiments are readerly available for view. When completed I was charged full price for both and even had to pay a tip to get my Subs. When I complained all the clerk would say $ 27.48 $27.48. The total cost with tip was $31.60 with forced tip. When I got home I noticed that the Roast Beef was not applied to my Sub. I have never experienced anything like this in all the years of dealing with Subway. Ron DePue [protected]@aol.com

At Store # 10905-0 in Camdenton, Mo., at 12:45 p.m., the manager is a total jerk. She was hateful when I politely requested additional toppings (she put four pickles on a footlong) and groaned audibly when I sked for more than five black olives. She acted like she was on drugs. Never will I get treated like that again because I am not going back and will warn others about this individual who seems to think that customers are there to serve her. There was only one other customer besides me. Good grief! Ten dollars for a lousy sandwich and mistreatment to boot.

Today, 1/14/2024 between11:30am and 12am, I visited store #26895 in North Hollywood, Ca. I had a coupon to get a free Footlong with the purchase of a footlong and a drink that expires 2/04/2024. The employee in that particular store told me that they don't accept Subway promotional coupons. I found this to be unusual considering it was one of your companies promotional coupons I got from the news paper.

December 12/12/2023 @2:14PM i placed an order for one 6" but when I reviewed my receipt I had been charged for two 6" subs.I called a few times but i got the run around. i have tried to register a complaint but for some reason it would not accept the #2633 store number. i would like to be refunded for the overcharge.

#2633-0

served by:6171

term id 1/A 402923

total order $15.59

12-29-2023, 8:00 p.M. After leaving subway and eating half a footlong sandwich, the bread seemed to stick somewhat to the paper, within 30 minutes my wife and I both began feeling terrible cramps and sharp pains in our stomach. We starting vomiting continuously and we both had diarrhea. We stayed on the floor in separate bathrooms in pain and vomiting until we were able to get up and go to the emergency department around 11p.M. We stayed in the er till almost 4am.. This was a horrible experience for both my pregnant wife and myself! We will never eat at subway again! At this subway location, 284 e. Walton blvd. Pontiac, mi 48340, a steel sheet covers the glass, preventing customers from being able to actually watch how the sandwich is prepared, in which anything can be viciously done to the food and customers can't see until consuming the food and realizing they have been poisoned. Employees and companies should be held accountable for the horrific actions of their employees and be shutdown from allowing other customers health to be at risk and in danger. Still suffering from this experience... We pray for our total healing, in jesus name.

Today on 3 Dec 2023 my wife purchased a Ham sandwich with a coupon for $6.99 and a free cookie with coupon, the cashier scanned the coupons and then charged my wife an extra $8.52, my wife did not question as she just paid and left the store. I called the store and the clerk I spoke with did not make the order and could only offer limited details about the transaction.

Thank you (not), Subway, you have now become one of the most unwelcome businesses to go to. i have gone in 3 times the last month and will no longer go there. you have shown me how much you dont care about your customers. you have turned the radio up to the point that it is not worth going in. the first time i went in with my son, the radio was so loud i got an instant headache and my son had to order for me. the second and third time i went in, i immediately turned around and left. subway used to be my favorite place to eat. i will no longer bother going there. sorry, but you are not worth the headache anymore