Stop & Shop
reviews and complaints

No one is wearing a mask and everyone's mean and nasty about it. Most of the employees seem to have mild flu symptoms because they're sniffling every second. And on top of that it seems like most of the people who work there don't have good hygiene either. I go in there every week and not to be offensive but some of them are really stinky inky. And it seems like every time I go there a quarter of the food is expired.

Hello Stop and Shop Representative how are you doing? I hope you are doing well. The reason I' am texting you this message, because I want to to being to your attention an incident that took place on Sunday September 5th, 2021. The incident involved conflict between an employee and I. The employee' s name Amanda. She works at the Stop And Shop at 59 Burnett Boulevard, Queens, New York, 12603.

I have been shopping at Stop And Shop since 2015 6 years. I never encountered an incident like this one. I seen Amanda work there for years. Occasionally when we coincidentally contact each by eye contact, we say hello to each other. On Sunday September 5th, 2021, we said hello each other. Then I went to go shopping.

Then when I finished I realized that the register lines were full. I decided to go to the Automated Register. Many of them were also being occupied by customers. So I stood behind a customer. and I did not realize the one next to her was available because she blocked my view. Then I realized it was Amanda. She was there purchasing merchandise. She probably was off duty or on lunch break. I was approximately 7 feet away from her. Then she looked at me and said, "stop hovering over me". Then I said, "I was not hovering over you". Then she said, there is another one available". Then she walked away. Then another female employee who was too far away to be a witness, claimed I was hovering over her. The camera shows I was no where near Amanda. I just stood behind because the other automated Registers were full. I did not realized the one next to her was available because she blocked the view. I spoke to the manager about the incident approximately a week later. She told me she will discuss the incident with the employee. Then I spoke to her again on Monday October 18th, 2021. She told she had already spoke to her about the incident.
I have a feeling she did not speak to her, or if she did it was very brief, and it was with the intention to end it quickly.

In conclusion I would like an investigation made. I was just standing there, because I did not realize the Automated Register next to her was available. I could not see the Automated Register, because she was blocking the view of the automated Register next the the she was using. Her actions were not justified, and she over reacted rather than turning around to ask why I was standing there. I' am requesting an investigation be made. I' am not texting this letter about a complaint to get revenge. I' am not a vindictive person. I cannot have this woman incriminate me. She is using s neo feminist strategy to make it appear I' am guilty. You know the old conclusion he is a man he must be guilty. You and Stop And Shop can decide how you want to proceed within your authority and options. You can take the information for what it is worth. I text what I had to text. Thank you for taking the time to read my email letter of complaint. If you have any questions, comments, or concerns, feel free to contact me. Until we contact each other again, I want to wish you good luck, and may God bless you.

For the third time in as many months I have purchased seafood from their dept counter and when I get home have found the product to have spoiled. They promptly refund my purchase but something should be done. Their fresh fish products never ever have ice on them and I can't see any type of thermometer to let me know their seafood is being kept at a consistently cold temp.

This compliant is against Stop n Shop Store No 639. We were in the store doing the weekly shop on Friday 10/8/21 at 4:45 pm

My husband convinced me to try the self service registers again. The new registers are not friendly to those of us who are in a hurry and need to shop quickly and move on to the next task. The self service registers require you to scan your item 1 at a time and place it on the bagger and then you can pick it up again and put it in your bag. Not helpful but I get it you are trying to prevent those who cheat and steal.

On Friday 10/8/21 I was pressed for time and needed to get in and out quickly. After several attempts of tying to scan items quickly and put them in my bag and the register required the attendant to come and clear the register so I could continue. The attendant was not nice and told me that if I did not like the new registers then I should go grocery shopping somewhere else. She then refused to clear the register and called for her supervisor who had to stand there and watch me scan each item and place it on the bagger and wait for the register to accept my scan and go on to the next item - really are you kidding me. This is unacceptable and the attendants lack of customer service and mouthing off was not necessary.

For self service registers we are doing the bagging and paying for our groceries. The attendant is standing there earning a salary and I guess she wants to do nothing for that salary.

Store #509 74-17 Grand ave maspeth ny11378 CLOSE IT DOWN
went to this store morning as i do every sat and employees do not wear a mask--INCLUDING the store manager. he wears his under his chin, if at all and other employees dont wear one at all. delivery people also do not wear one while putting their products on the shelf ( Pepsi- cola). today they were making an announcement- employees must wear their badges with their name.
More concerned about that than the mask. i said something to a person i believe was higher up than the store mgr as he was checking to see if employees had their badges on . very argumentative he stated if you have been vaccinated you dont need to wear a mask. BUT their isn't anybody at the entrance checking to see if customers entering the store have been vaccinated. how do the customers know if the employees has been vaccinated-- can i ask to see their vaccination card? so i guess the stop and shop motto is do as i say not as i do.
i found his attitude for a person in a mgmt position appalling. i told him i was going to contact the corp office and send the pictures i took and he told me - go ahead. so here i am filing a complaint. i will try to send pictures of the employees without mask if you want me to. i have a new phone and am not too great with the smartphone but i will do my best if you want them.
also produce employees touch the fruits and vegetable with their bare hands. no gloves. Disgusting!,

other complaints i have is the fresh produce is anything but fresh. strawberries get mold the next day, fruits are bruised, peppers are sold by the piece not by the pound. who in their right mind is going to pay 1.50 for one pepper? go to any other supermarket and they are sold by the pound.

the bread section always has bread/rolls that have an expiration date within two to three days. you need to eat the bread the same day or next before it expires. you need to check the date of every loaf of bread to find a date of a loaf of bread / rolls that will last a week- if you are lucky. they stock the bread racks next to the bathrooms before putting the bread out on display!

this week chicken was on sale- buy one get one free. there were none out on display. i asked the woman in the meat dept who is always mumbling under her breath about the customers and was told the truck came in at 3am this morning and its still on the truck. dont know when they will come out. the sale started yesterday- friday and the chicken is on the truck. i went to the butcher area and asked for the chicken, the guy went in the back and brought out two for me. so it was not on the truck, they just dont put them out.
the fresh meat is turning brown, don't know when was the last time i could find fresh red meat. if stop and shop didn't sell chicken they wouldn't need a meat display. pork is also brownish color.

frozen food sits out in the aisles for hours no one in sight to put the food in the freezer. i guess its suppose to defrost first and then its ok to put it in the freezer to refreeze.

the yesterday's bakery section. they cut up stale dated bakery items- cake for example and the price is marked down, but if you take all of the pieces of the stale dated cake that would make up the cost of a fresh cake it cost the same . does stop and shop think people are stupid?

shelves are empty, the store is in disarray. the entrance and exit areas always have items close to the point of egress. god forbid if the customers had to leave in an emergency, it would be impossible without tripping over the racks. fire hazard!

i could go on and on. however the main point of my complaint is the non-wearing mask by the employees and most of all the MANAGER at stop and shop.
something needs to be done about this location and if it things cant be changed then do everyone a favor and close it down, it is a health hazard.

anna martino
62-78 60 drive
maspeth ny 11378

Produce that doesn't even feel ripe is brown, black or clear inside (rancid). My guess is this stuff was previously frozen..? Not sure, but, it happens too frequent with the same types and much of the produce to be happenstance... The picture are 4 mangoes that didn't even feel fully ripe yet... Found weird racidity in their banans, apples, cucumber, potatoes, mozarella cheese (red mold), etc. And each of these on MANY occasions. I will no longer get my produce there. Could they be buying this stuff second hand?

I realize that once large scale changes are implemented, it's unlikely that they will change, but one can dream. After the third consecutive use of the new self checkout system at Stop and Shop, I can state with conviction, if you don't want customers to check themselves out, just remove the option. It seems like that would be cheaper than completely overhauling the existing system(while flawed, still worked well 90% of the time), and replacing it with something I don't think Dante could have conjured up on his worst day. Now that a little time has passed, my frustration has lessened to the point that I only wish to see the people that conjured this abomination from whatever cursed abyss it came from, to be forced to use it.
Repeatedly.
There have been only a handful of times in my life that I wished I could witness some sort of karmic retribution for people that have so little moral compass that they would invent something like this, and I think most of those times have been while standing in front of this machine listening to it cheerfully remind me to scan an item that was, in point of fact, already scanned.

To anyone still reading this, congratulations! I expect no change, but hope that it's made known to the people in charge that the new system leaves everything to be desired.

I was in your East Setauket NY store at 8:30am last night. When i got to the last aisle with the refrigerated food, i found construction workers taking a shrink wrap material and have the aisle completely taped off and also the refrigerated case with the eggs being taped off. I went to try and finish my shopping and was told that the cases were off limits and i could not buy anything from them by the workers. I asked why there was no signs indicating that because I would have went to Shoprite or a different supermarket. I also asked why the open food as in the eggs, were not being removed and stored somewhere else during construction. I was told that it does not need to be. That s against the New York state health code.
When I went to the front to check out, I asked to speak with the manager. When I asked about signage for information, and why would you block an aisle so early, he told me that he did not know they were doing that and noone in the building thought about putting up a sign.
I then asked about the health concerns and the opened food in the one case. He stated that he would contact the corporate office in the morning. Which negates and does nothing for all the construction last night. His lack of caring was completely unprofessional.
I will no longer be shopping at your company. I would rather go the longer distance and shop at Shoprite.

Please take these issues seriously as they have been the comments of many customers in your Northport Long Island store,
1.Your prices are raised every few MONTHS on almost everything in the store.This started as soon as covid-19 hit in 2020.It is outrageous now, disgraceful.
I only shop in this store if I am near it.
2. Your self-service computers consistantly don't funtion, not the belts nor the computers themselves.
I no longer use them. I will use a cashier.
3.Employees do not tell the customers your stop and shop card is useless, unless you are computer literate.So, you deceive the public by thinking their stop and shop items are being discounted because your card is being used.
You lost a customer a long time ago.Theives

purchased mozzarella today. None with the exception of Belgioso were priced.
It is infuriating! I need to know the cost to determine if I can afford the product.
I spoke to an associate who didn't work in the deli area and he told me to go to the deli. The deli folks [3] didn't know where to locate a scanner to price the mozz. Come on - training of staff is lacking.
I know this store #710 is an orphan as it is really yucky. The floor has needed replacement for years. The staff are not happy - ever and the ice cream freezer has needed replacement for years. When one goes to other stores this one pales in comparison.
There are products I rely on and I need to know the costs. Please have upper management visit, unannounced. Email back assuring me you are either closing the store or upgrading and cleaning.
Train the staff to do their job correctly. Price each and every piece of merchandise so others, like me know the cost of an item and can stay within budget.
Thank you.
Sandra Lynch
[protected]@cox.net

I have been making many attempts to submit an application for my sister in law for a cashiers job at the Squire Rd Stop & Shop in Revere Ma. 02151.
My complaint is after filling out all her information on line and submitting it,
the manager says he cannot find the application .I went back on line to redo
the application but cannot find a direct e-mail for the application. The web site I want to get into gets involved with many company's.
I just want a direct web site for stop & shop.No other company's .
The manager will not accept an application printed from the site or give her a fax number to send it if could print it off line if I could find it again.

On 9/15/21 around 8am I went to get gas at the Wallingford CT Stop & Shop. I set the pump & got in the car to wait, a minute or so later a woman yelled that gas was coming out of the pump I got out & saw that gas was flowing everywhere down my car & on the ground, the pump never stopped. The employee wasn't helpful or concerned at all. Also, the pump overcharged me. I had to quickly get a carwash to wash it off. I went and called the store to talk to the manager but ended up being on hold for over 10mns and she never picked up.

Dave is a straight up bully. So grumpy and rude towards everyone. Constantly picks on workers and has a nasty attitude. Yet he's still working. No idea how he's still a manager with his gorilla type personality. Just sad how someone like that is allowed to be work with people. Sad part is nobody seems to care.

We have been a long term faithful customer and have never had any problems on the rare occasion that something we purchased was not edible/sour/bad. The last time I brought back sour meat and the service response was excellent. They immediately notified the meat department and handled the refund. They also told me that I did not need to bring the meat back, it was rancid and they didn't want it in the store. Fast forward several years, on September 3rd I purchased two cut up watermelon containers. On September 4th one was not edible/sour. I saved the lid as I was instructed and threw out the melon. On September 7th after my guests left, my daughter took the lid with the S&S Label/cost/weight/date to request our refund of a little under $11. She was told without the actual water melon or the receipt they could not process the return. Totally contrary to what we were told previously. Asking for a manager she requested the purchase be looked up based on our card. She was told they had no proof we didn't eat the watermelon. Why would we go through that on a just under $500 grocery order? This is absolutely unacceptable. By the way, the bag of raison bagels I purchased was very stale. I didn't even bother to return those, I put them in the freezer and will attempt to use them for bread pudding. I am not an unreasonable person, a bit of common sense and consistency is all I ask. Details from my credit card below: Fri, Sep 3, 2021 (Discover Card), STOP & SHOP 0718 NARRAGANSETT RI 00335B - $493.87

My local Montville CT Stop & Shop has terrible customer service. They rarely smile.
The Starbucks in the morning most times will only have 1 person and it gets very busy in the morning. There should always be two people working in the morning.
I'm handicapped and can't stand for long time. I went to shopping Monday, September 6, 2021 approximately 1:3 pm and i usually always get a scanner an I use the self checkout because I find it quicker for me and Ann the employee was rude and didn't care that I had to keep my bags in my cart after I scanned my items. The self checkout would not let me continue unless I put the item in the bag on the scale.

I was in the East Haven, CT store the other evening and staff was not masked.

That may be allowable and I know CT has a high vaccination rate, but other stores, such as Whole Foods, have staff wearing masks (and doing other things like cleaning the register area between customers)

Also, only about half the S&S customers wore masks.

That's enough to keep me out of Stop and Shop for the foreseeable future.

Hello, Customer Service!
Over the past couple of years I have purchased whole wheat croissant regularity at my local Stop & Shop at 112 Amity Rd, New Haven CT. Why? Because they are amazingly delicious and so unique that I told many friends and family members about them.

SADLY, they have not been on the shelf for the past few of months! I ask about them every week and the bakery's response is always that they are on order but are not included in their delivery.

Can you tell me when this item will be available again? I can assure you that they are exactly the unique and high quality product that drives Stop & Shop's market dominance in this area!
Thanks you for your attention and interest.
Respectfully,
Jennifer Gottdiener, Homeowner
1785 Litchfield Tpke.
Woodbridge, CT

Watchung, NJ store on Wednesday, September 1, 2021, when severe weather hit the area. The National Weather Service issued flash flood warnings. It was a torrential downpour. Instead of offering safety to customers IN THE STORE manager on duty told them to leave. Customer had to wait in her car in the lot until safe to leave. This is Unacceptable!