Stop & Shop
Reviews and Complaints

I had a vaccine appointment for today at 10:45 I was not called to tell me pharmacy was closed. A worker from the store was told it would open at 12pnm
I came back and was then informed, no shots until 1 What a way to spend day off

Denise Ross
4873914

This morning I 12/24/21 @ 8:16 am I purchased several Stop and Shop brand frozen Brussels sprouts 16oz bags from the Stop and Shop 99 Linwood Avenue Colchester Ct 06415 location. When I got home, upon opening one of the bags I found part of a dead animal in the bag. I have attached pictures for you to review. I understand these things can happen however this is disgusting.

Stop and shop in shirley NY is awful.
And I will be telling everyone I know how awful it is.
The employees are rude.
The manager is a dinosaur that needs to retire or put out to pasture.
Thete is no product on the shelves..
And instead of getting a reasonable explanation...
I was told ... it is what it is.
When I asked him where the 24pk water is...
He said .. did I check the isles.
This is the same company that said I didn't have enough experience.
I've only been a store manager in East Hampton NY for 20 years. Guess thats not enough
I will never shop at your stores again...
And anyone I can advise... I will say the same

(1) One cashier in the Watertown St. Watertown Ma store checkout?

I was in the Watertown St. Watertown Ma store today: 12.21.2021 around 10 am, and noticed only one cashier with about ten empty checkout aisles with no cashiers? A long line behind me, too. Why is this? Can't find any people to fill the cashier positions? I'm trying to be understanding, BTW.
Saving money as they want to have mostly auto self-checkout?
In contrast, Trader Joe's has at least 7-10 checkout cashiers always?

(2) No handles on their grocery bags!?!

Why is this? If Trader Joe's & Whole Foods has them, so can Stop & Shop too, I imagine? I was told they have a shortage of handled grocery bags? Why doesn't T.Joe's and Whole Foods have a shortage? Perhaps Stop & Shop can find out who or where T. Joe's & Whole Foods acquires their handled and strong grocery bags?

Thank you.

I was in your Lincoln RI store Monday 12/13 and ask the girl in the hbc department where something was she was nasty and very rude. I was not going to say anything because everyone has bad days. But then I ran in for something the next day and overheard her being nasty to another person. Her name is Jamie. I hope that you take some action about her attitude. This is a stressful time for all of us she should be spoken to about her attitude.

I shop at the store in Clinton Ct. Even though it is the holiday season and a Friday and the sales flyer is valid today, there still was only one manned register open. This is now pretty much an every day occurance. There are plenty of self-serve registers, but when a person has a cart full of groceries, it
is a hardship to have to scan and bag everything personally. Plus the new
self-serve register requires that everything be put on the scale instead of being able to bag as we go along. This is not convenient at all.
So anyway, today, with a cart full of groceries and 3 customers in line ahead of me at the ONE manned register and also 2 more customers behind me, I was
frustrated enough that I almost walked out of the store leaving my cart behind. Luckily someone in charge apparently noticed the bottleneck and one register opened up. The clerk that was told to man that register was apparently not happy about it and muttered and grumbled to herself about how she "didn't sign up for this". She threw my groceries into my bags and when she gave me my change she slammed it into my hand. Apparently she was not in the Christmas mood.
The fact that Stop & Shop now has more competition (new Big Y opening) should in my opinion make the store more willing to accomodate their loyal customers. But they don't. One manned register is the norm now and no bagger is usually the norm too. I'm sure I"m not the only customer thinking of giving Big Y a try. I'm sure that corporate cutting back on register staff is a money saving game, but if your customers leave you, you will be losing money in the long run. Thank you.

This was yesterday 12-15-2021 at 11:14 am at the Somerset location. I have portable oxygen and was at the check-out line, having a hard time putting my items on the counter. The cashier Jayden came from behind the register and put my items on for me. She was professional and super helpful. I really appreciated her assistance and will be forever grateful.
pin#[protected]

Please make sure she knows how much it meant as a customer to actually have someone care.

Shirley A Rodgers
[protected]@aol.com

I applied for a part time position at The Waterford store in CT.

Was called for an interview, set the interview time and date confirmed.

My complaint is, Knowing, I could not work Saturdays from the on-line
application.
So, I never had a shot of getting a position !

The last thing, I did ask, what is considered part time hours with Stop and Shop ? Looking for 20 -24 hours a week or more are we on call ?

Never got a strait answer, Just if you can't work Saturdays we can't use you. She did say if something changed I could come back

The Store has Fliers for Full and Part time positions ? Both entrances and at every checkout

First of all let me start by saying I'm disabled and I can't bend over. Stop & Shop keeps their mobility scooters plugged in under register counter, so a disabled person hast to bend down and crawl under the counter of the cash register to unplug and replug in the scooter. That is the most unhelpful accessibility issue I have ever seen in my entire life.

Customer service at stop and shop is the worst I have ever seen. You ask for help and they don't know anything, they stand around talking while people are waiting at the register for the cashier to come it's a disgrace.

I have requested help for over a month now -- i have a new visa # which i forwarded to stop & shop with all information - do not understand why i cannot get my order through. I am a senior and need to have food delivered - please assist: catherine shanley
2 stratford green
farmingdale, ny 11735
[protected]
thank you for your help...

The store I shop in Newtown Lane in East Hampton, NY.
8 out of 10 times I cannot find what I am looking for. The most unpleasant check out representatives they all act like they are doing you a favor, sometime even looking at their watches.
The manager has no idea of how to stock the store, like I mentioned I almost never find what I need, from vinegar to beverages to pet food to cleaning products.
For example, I am an avid drinker of the Vita Coco water, they get a case, I buy 10 of them and the next day there are no more left. Obviously, something is wrong with the way the stock manager orders.
In any case, out of all the people that works there, there is only one guy that is very pleasant and helpful, the rest of them, including the manager are very unpleasant and not courteous at all. Very bad customer service and I hope you can do something about it as the closest shop is King Kullen next town over.
Thank you

the cashier told customer that she only could buy food on 2 butter ball vouchers / checks from catholic charities . but it was not the case at all . it was not true . you can buy any various types of store bought groceries of a certain value according to the subtotal / total of any kind of style or type of check . but for n . y . c . government based funding helping care programs there is an amount of quantity & limit of what you can buy & or purchase because of cold & or hot food & paper goods & other any of mis / . items & goods & also due to the corona virus pandemic & other various germs . and again on saturday november 2 0 t h 2 0 2 1 @ 1 : 0 0 p m ; the grocery supermarket store is @ 1 7 1 0 avenue y location that i was told i could only buy food on the butter ball vouchers / checks from catholic charities & @ a certain subtotal / total & the cashier did not think that she can even take it & never even ever saw 1 & 2 of these kinds & or types checks & of which they always took from me & or my family members w / any type of problem & or any other issue . so in which reguards to that i had to use another way to pay for it & for which that i did not really have & was also trying to save up for & because of the holiday seasons & also because of the corona virus pandemic . by the way the stop & shop employee was horrible & terrible & w / no manners & w / beehive - hair - d o / w / boufant - hair - style / was disgusting & gross & messy & sloppy & repulsive . ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Sorry to have to write this but this happens way to often. the product behind the tag is not what is on sale. It happened again today and had to write. It is not the customers responsibility to have to read each tag to make sure it is the correct price. The customer counts on you to place your product correctly. Today I bought coffee. excited to see it on sale. When I got out I looked at my receipt and it was not discounted. I went in and asked customer service, we went and looked at the shelf there it was so she could see the tag had the wrong product behind. she said she could not refund the difference because it was not the same count. I know they stopped putting prices on product so in case someone made a mistake but it's the same thing if the tag is there representing the product it is the stores responsibility not the customer. I plan on sending in the same info to the CT Attorney generals office. Just because you are not placing the tag on the product doesn't mean you are miss leading the customer.

Prices increased a lot in your stores especially not so much in other stores in the area, selection of products went from good products to more mediocre and more expensive ones and to get less product basically, your stores are overpricing a lot of products we are considering going shopping elsewhere even though your closest store is only half a mile away from our house you renovated the store and now it's worse than before too many issues to write them all here. you drop getting the product from good suppliers then replace the product with a more expensive one and a lesser weight so we pay more for less product. All of a sudden you drop products and never replace them with an equivalent always with more expensive ones Let me ask you how are the upper management bonuses? are they getting cut in pay or do they make the same amount of pay and even more?

The Belchertown MA store has the worst shopping carts I have ever seen. These carts are ready to fall apart. It really is embarasing when you walk into this store.
When will the Deli start offering all the salads? I have to travel to Big Y to get any salads etc.

No one is wearing a mask and everyone's mean and nasty about it. Most of the employees seem to have mild flu symptoms because they're sniffling every second. And on top of that it seems like most of the people who work there don't have good hygiene either. I go in there every week and not to be offensive but some of them are really stinky inky. And it seems like every time I go there a quarter of the food is expired.

Hello Stop and Shop Representative how are you doing? I hope you are doing well. The reason I' am texting you this message, because I want to to being to your attention an incident that took place on Sunday September 5th, 2021. The incident involved conflict between an employee and I. The employee' s name Amanda. She works at the Stop And Shop at 59 Burnett Boulevard, Queens, New York, 12603.

I have been shopping at Stop And Shop since 2015 6 years. I never encountered an incident like this one. I seen Amanda work there for years. Occasionally when we coincidentally contact each by eye contact, we say hello to each other. On Sunday September 5th, 2021, we said hello each other. Then I went to go shopping.

Then when I finished I realized that the register lines were full. I decided to go to the Automated Register. Many of them were also being occupied by customers. So I stood behind a customer. and I did not realize the one next to her was available because she blocked my view. Then I realized it was Amanda. She was there purchasing merchandise. She probably was off duty or on lunch break. I was approximately 7 feet away from her. Then she looked at me and said, "stop hovering over me". Then I said, "I was not hovering over you". Then she said, there is another one available". Then she walked away. Then another female employee who was too far away to be a witness, claimed I was hovering over her. The camera shows I was no where near Amanda. I just stood behind because the other automated Registers were full. I did not realized the one next to her was available because she blocked the view. I spoke to the manager about the incident approximately a week later. She told me she will discuss the incident with the employee. Then I spoke to her again on Monday October 18th, 2021. She told she had already spoke to her about the incident.
I have a feeling she did not speak to her, or if she did it was very brief, and it was with the intention to end it quickly.

In conclusion I would like an investigation made. I was just standing there, because I did not realize the Automated Register next to her was available. I could not see the Automated Register, because she was blocking the view of the automated Register next the the she was using. Her actions were not justified, and she over reacted rather than turning around to ask why I was standing there. I' am requesting an investigation be made. I' am not texting this letter about a complaint to get revenge. I' am not a vindictive person. I cannot have this woman incriminate me. She is using s neo feminist strategy to make it appear I' am guilty. You know the old conclusion he is a man he must be guilty. You and Stop And Shop can decide how you want to proceed within your authority and options. You can take the information for what it is worth. I text what I had to text. Thank you for taking the time to read my email letter of complaint. If you have any questions, comments, or concerns, feel free to contact me. Until we contact each other again, I want to wish you good luck, and may God bless you.

For the third time in as many months I have purchased seafood from their dept counter and when I get home have found the product to have spoiled. They promptly refund my purchase but something should be done. Their fresh fish products never ever have ice on them and I can't see any type of thermometer to let me know their seafood is being kept at a consistently cold temp.

This compliant is against Stop n Shop Store No 639. We were in the store doing the weekly shop on Friday 10/8/21 at 4:45 pm

My husband convinced me to try the self service registers again. The new registers are not friendly to those of us who are in a hurry and need to shop quickly and move on to the next task. The self service registers require you to scan your item 1 at a time and place it on the bagger and then you can pick it up again and put it in your bag. Not helpful but I get it you are trying to prevent those who cheat and steal.

On Friday 10/8/21 I was pressed for time and needed to get in and out quickly. After several attempts of tying to scan items quickly and put them in my bag and the register required the attendant to come and clear the register so I could continue. The attendant was not nice and told me that if I did not like the new registers then I should go grocery shopping somewhere else. She then refused to clear the register and called for her supervisor who had to stand there and watch me scan each item and place it on the bagger and wait for the register to accept my scan and go on to the next item - really are you kidding me. This is unacceptable and the attendants lack of customer service and mouthing off was not necessary.

For self service registers we are doing the bagging and paying for our groceries. The attendant is standing there earning a salary and I guess she wants to do nothing for that salary.