Stop & Shop
reviews and complaints

The deli rude employeesstinking up from the chicken the stop and shop in Riverhead NY 11901... I am allergic to chicken and the stink from it makes my stomach very upset... I complained the rude employee didn't care... The other times the chicken stink went into the fan up through the roof outside... I can't shop in the store my stomach got upset had to go outside to get air...

the stop and shop in rocky point, the employe4s are not wearing mask or taking safety precautions and protecting themselves or the customer

I will be reporting this to the local new outlet cdc and osha

if you don.t comply with the mandates

bought halo, s today theyb had 5 rotten ones take them off the self maybe its time for Market basket

I had visited the stopping shop and noticed that in the meat department where the chicken is usually stored there was mold everywhere which was very disgusting to see I also reported it to a staff member and perhaps because I am a colored woman they ignored me so ignored me so I visited the store again last week and they're still the same mold I just want it to bring this up to the next level you can see with the pictures as well

Employee JoAnn at Amboy road Staten Island is very rude and disrespectful to other employees and customers and needs to go. She is not a manager but likes to talk down to people and when I called and nicely asked to speak to manager she yelled out that I was nasty and would not speak to her. That to me is very unprofessional behavior that should definitely be addressed.

Employee Rich, of the self checkout area for the Monroe NY store is a grumpy old fart! He is rude, impatient and talks down to customers. I am an avid customer of this store for the past 20 years and have never experienced an employee so rude as him. So much so I was taken back by his brash approach to a simple check out mistake in which he seemed irritated to fix. That. Is. His. Job. To help customers through the self checkout lanes. If he cannot do so with integrity, a smile and a friendly disposition then he should be removed from that role.

This store is going downhill fast. I have been shopping here for over 40 years. When it was Waldbaums, King Kullen and now S&S. It is filthy and for the 3rd or 4th time I have purchased a grocery item that was passed its expiration date, and by a full year or more. The management up there is lazy. The shelves are never full, the produce is the worst and dairy is sour within 2 days of bring home. You need to send someone up there and do a surprise visit. I try not to shop there but sometimes I don't have the time to go 3 towns over. It is getting progressively worse as time goes on.

My brother went to the Stop and Shop in Medford, Ma.and bought some chicken livers.The chicken livers were spoiled.They smelled horrible.They will be returned.

I don't understand how someone can be in a position of authority and have no respect for others. This supervisor in particular, Sam Crusier, is straight up rude to employees and customers alike. i don't care if you have a bad day you do not take that to work and you do not act like you're better than everyone else because you're a supervisor. i walked out today because she refused to give me a break for my 7 hour shift. Also today she rolled her eyes to customers and pushed into a fellow coworker after saying hello and she is NEVER there to help us, always hiding in the cash office ordering sonic milkshakes

In another complaint, Keith Martin will make sure to schedule you whenever you are unavailable.

Nothing changes doesn't matter if you complain

The stop and shop location in Arverne NY has a set of entrance doors that do not open. This causes unnecessary traffic at the other door and the options to leave the store are very limited.
Why are these doors still closed?

My spouse works for Stop and Shop, with the staffing issues right now - Upper Management needs to focus on fixing these problems vs Baby Food Dates and Dusting High Ceiling Lights (hire a company for this, you want people to fall off ladders?). Do you want your good employees to start quitting or getting sick because a day off cannot be scheduled in the month of August or any future weeks/ months? Please refocus NOW! I'm referring to the NJ stores in Monmouth/Ocean County - not sure what district this is.

Your new self check out system does not work properly. Since it has been installed I have not been able to check out without the assistance of an employee. The system doesn't recognize when I place my bag on the scale. I scan an item-it scans and I place it in the bag and the system does not recognize that it's in the bag and keeps telling me to place the item in the bag. Sometimes it just tells me I need assistance to purchase the item. Really - a 12 pack of water requires assistance? It's a pain for the customer and the employees. I suggest someone from corporate come down and give it a go.

You have workers on the deli department that don't wear mask and touch their face and noses when handling food.
I see that almost all of your employees were mask but your deli department.
Please make have some senses when handling ham and cheese cut and sneeze all over the food. I think is o.e of the department that should always were gloves and mask while handling food.
Thank you
S&S store in Rocky Hill CT

I was working at dartmouth mall 25 faunce corner. From the first day I went to work there I have received burllying and overwork outside the law. From the first day I started working there, I have received burllying from the supervisor Kevin and the worker named Nita and the substitute Linda, I also experienced excess work outside the law. Nita and Linda left me in writing what I had to do every day, but I didn't like that because it seemed like I'm crazy and I can't memorize my work. of Kevin and the other time in front of the substitute supervisor. He told me to ignore him. They spent a few days, they kept writing, it was a Wednesday July 14, 2021 of this week I described what I have to do and I described what they have to do and they do it wrong. That Richard from human resorse is a racist and a monster, the third week I slipped and fell with one leg back and one leg forward, he just said are you okay? It lasted 4 days that I could walk and with my stubby left arm I never asked myself anything, nor did I give the attendance form at work. On Thursday they sent me home and yesterday they sat me in the office for one hour and he gave me to understand that I was to blame and that because I wrote back what I said above and that I already had a guarning and there were already two I did not know the other. I was sitting in the office supposedly going to work because the substitute had changed my day and it was for the two manayers to dress me up at the same time and I would resign and when I said then they agreed with them. She said tell us what are you going to do? I answered I'm not coming back here anymore, I'm sorry. I thought why not? They just said great! Good!. They all hatched it. I feel terrible and destitute not for work but for meeting petona's monstrosity without self-love. I still have the woman's face etched like a monster accusing the wrong person and the other hateful. Both at the same time.

I have been shopping at the East Providence Store for some time now and since the new store manager has come to work there it's been nothing but pure chaos. It seems this guy has no idea what he is doing. I have heard him talk badly about other workers there to other employees. It is not very professional at all to hear the one in charge being very condescending.
Getting to know some of the employees there over the years you can see the stress on their faces. This manager needs to be reprimanded for his actions, if not fired or sent to another store.
You need to have someone in charge that knows what they are doing.
The store is such a mess. I will start shopping elsewhere because of him.
I know most of my neighbors go to the Seekonk store now they are so much happier. Very professional, clean and stock always on the shelves...there is definitely a better atmosphere.
Please do something about this guy he belongs off the playground for bullying.
Thank you-
a unsatisfied customer

I have bought and thrown out more meat over the last year and a half from the two local stores in Somerset New Jersey one at 1221 State Route 27 and the other at 3333 Route 27 Franklin Park. It seems since the start of the pandamic the hamburger at both stores didn't even smell like hamburger meat at times it was like it was treated with something? And now for the third time at 1221 State Route 27 I have gotten cold cut meats that smell old bordering bad to the point I won't eat them and it was the store brand Roast Beef. When you shop some place you expect to get fresh items it is to the point I do not know if I will shop at these stores again. With a corperation of your size you would think that quality for your customers would come first but it does not seem to be this way.

On July 8 2021 I spoke with Tia a customer service representative. I told Tia the site and app were not working properly. Tia told me that the site was no down and there were no problems on Stop n Shops end. This is not the first time I have had issues with this app. After checking Tia told me the site was indeed down and to check back later. I am now unable to complete my order do to the fact that the Stop N Shop app is down.

Susan McCabe