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1.1 370 Reviews

Stop & Shop Complaints Summary

8 Resolved
362 Unresolved
Our verdict: If considering services from Stop & Shop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Stop & Shop reviews & complaints 370

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10:44 am EST
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Stop & Shop Sexual harassment

Hello and good day in fear of what may happen to me for complaining I chose to do it here. While at the 465 Atlantic Ave, Oceanside NY 11572, United States location which I frequent with my girlfriend. I was harassed by one of your employees a Simisola Olowo I believe from what I wore. I can’t believe a company like yours allows their employees to grope someone’s genitals while at work. This was in the presence of my girlfriend. The next time in which I came back to the store I was yet again met by the same individual who went ahead to say and I quote “that’s a lot of weight you’re carrying in your pants,” proceeding to attempt to rich me inappropriately. This is in all sense of the way humiliating vile and disgusting. This Simisola needs to be let go. If not I will be forced to get attorneys involved.

Desired outcome: For the person to be terminated

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7:31 am EST

Stop & Shop Cashier unprofessional behavior

I am a frequent shopper at the stop and shop at 333 west river in providence rhode island. There is one cashier that I have had numerous problems with. She is very unpleasant rude and obnoxious she wears a black fisherman type hat that has some very derogatory sayings on it. I talked to a Laura about her and she said she would address the situation and I was in the store again and Raquel was still there with the sourpuss on her face I actually went to another register to avoid her.

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123noname
Worcester, US
Jan 29, 2023 2:27 pm EST
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Maybe you expect to much from your local supermarkets deli clerk. Lol.

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G345
, US
Jul 29, 2022 7:37 pm EDT
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Pat from the deli obviously doesn't like her job. Always very unpleasant. Personality is horrible, and she works early in the morning when not a soul is shopping. She throws deli meat around like she's angry. I don't understand. The first time I thought maybe she was having a bad day. By the 3rd and 4th time of her serving me, I got it. Maybe another position in the back, if she's not a people person.

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1:24 am EST
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Stop & Shop Store manager

I wanna start off by saying I’ve been shopping at Stop nd Shop for 15 years but I recently moved to Coram NY so I’m speaking of the location at 276 Middle Country Rd This is the worst stocked SS I ever seen but the issue is the managers they are the most rude people I’ve ever seen the store is in a Predominantly black neighborhood and you know that soon as u walk in the store just doesn’t care about it’s customers it’s so wrong I asked the manager last week about why there where no hang basket he got very nasty and rude belligerent and told me the “Crackheads” take them all if u want a cart go get a push cart I couldn’t understand why he was being so nasty to me honestly I could tell he has a issue with people of color it’s buddy to the point where I don’t wanna shop in that store I really hope Corporate does something about that specific store EVERY Single human being should be treated with respect not not felt like your less of a person because of the color of my skin I know that this complaint won’t matter because I’ve left complaints before and things are still the same but I have to let it be know when wrong is being done!

Desired outcome: Someone to contact me back !

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2:20 pm EST

Stop & Shop Customer service in Stoughton Ma store

Well, it tells you allot about how serious a store takes customers service when they are short a customer service clerk and instead of them having some type of backup service like a cashier or even the rude lady manager that tells you that they can’t help me because her employee didn’t show up. I have been shopping at stop and shop since I arrived in this awesome country on January 19th of 1994 and I see the decline in customer service. Very disappointed. FYI I also saw more customer very disappointed with this situation. Just do better. We are your customers.

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6:15 pm EST

Stop & Shop Deli counter

I was at your stop n shop on 160 Village Center, freehold Nj. I ordered exactly as such” can I please have a quarter of a pound of the cheapest roast beef”. I am legally blind, my boyfriend had walked away and I couldn’t see what was on sale. I thought it was quite expensive. My boyfriend actually told me to just leave it, but I couldn’t do that. So of course I bought it. My mom was at my home, many days later and I was commenting how expensive roast beef was….can you please explain how the sticker says .25 of a pound…it is $16.99 a pound yet I was charged $12.32? In this day and age shame shame on the computers you are using. How can I get a refund? I know this was an accident, just not being able to see I feel at a disadvantage, I would appreciate a response. I will be more disappointed if no one has the decency to get back to me. Have a nice night

Desired outcome: Refund! [protected]@aol.com732 261 6989

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2:44 pm EST

Stop & Shop Accounts receivable

A 30.00 bounced fee check was charged for a 12.95 pea pod monthly delivery fee. IT was charged because stop and shop billed an inactive account. the information was changed to the correct account months ago on the account page. Also last month mastercard was billed for charge and it went through; this month they billed checking acct.

Pauline Newth

16 Surrey Road

Salem, MA 01970

[protected]

Desired outcome: refund $30.00

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11:24 am EST

Stop & Shop I am complaining about a service I received from Wanda at the store in the Bronx New York 10476

I have a digital coupon for 5 dollars off the strawberry. I went to the register and it wasn’t coming off the cashier who is fairly new asked Wanda to come over. She immediately gave an attitude saying that it isn’t true and there is no such sale. Wanda is always rude and not helpful this isn’t our first encounter. After I started complaining she went to

Look and there is such sale with the 5 dollars off. Her behavior is so distasteful I didn’t even want to purchase the strawberries anymore. How are you a manager and you aren’t awar of the sales. If you are in a bad mood maybe you should call out of work. Wanda is always rude and tide maybe she should get a new position.

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2:31 pm EST

Stop & Shop Digital coupons

Digital coupons should be done away with. They do not work on all sites. The people that need the discounts generally do not have computers. They are discriminatory and clip coupons are prefered.

Desired outcome: Eliminate digital coupons

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12:11 pm EST

Stop & Shop Bottle return machine down for weeks

One of the belts on the plastic bottle return machine has slipped partly off so bottles will stall while trying to deposit them. The machine has been like this for 3 weeks despite reporting it several times. They keep removing the out of service sign even thought the issue has never been resolved, I believe employees do this because the problem does not cause an ERROR to appear on the display.

Desired outcome: Fix the machine or install more than just the one machine

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3:25 pm EST

Stop & Shop Mayonnaise Store Brand

There used to be 2 store brand mayo's. One was about $3 & one only $2. The $2 mayo was far better than even the name brand ones. Then they stopped making it. Now they have only one store brand at about $3.59 and the flavor is degusting. It tastes like the plastic jar it is in. This is the 2nd or 3rd time and I will no longer be buying from S &S. This item needs to be looked into because it tastes contaminated with chemicals. Please bring back the better $2 brand even though its probably more these days.

Desired outcome: Replace maker of store brand mayo.

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12:56 pm EST

Stop & Shop Online ordering 1800 customer service

On Feb 10th at 12:30 pm I had called the Stop and shop 1800 number about an order I picked up on Feb 9th (M1493759). I was calling because I had ordered the Lays chips (3 bags) which were on sale. If you buy 3 bags, they would be $2.33 each. I assumed that I would be discounted at the end of the purchase, not realizing I had to click on a digital coupon. So, I was charged $3.33 a bag. Usually when I forget a coupon, I go back into the store with my receipt and coupon, ask for the coupon price and they always are good about it. Since this is online, I figured I would call and ask. The person I spoke with was going around and around, not letting me speak and trying to tell me that the discount was already applied (look at the total savings amount above). Also saying that since 76 cents was taken off already and I was only to get the difference which would be 24 cents. (The 76 cents discount was already a sale price from $4.09 to $3.33 before the coupon). I said to that person, NO the $1.00 off a bag was not applied since I didn't click on the coupon for 1, and secondly my total column on my invoice always shows the final total price. Which for me was 3.33. After arguing for 18 minutes with this rude person, they said, "that's what I said." My God it was the rudest customer service agent that I've encountered in a long time. I did finally get the $3.00 credit, but they made it sound like they were doing me a favor. Unbelievable.

Desired outcome: This person has no business in customer service.

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11:14 pm EST

Stop & Shop I complaining about employees service

In the store East Hampton there is a lady in the vegetable place and she is very very racist and nasty with the color people l would like any manager take care about the it isn’t good for the business thank you for attention

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8:51 pm EST

Stop & Shop Annie the manager regarding employment

My granddaughter, Jordan Kundrath went into the North Haven Stop and Shop on February 2, 2022 with my other granddaughter, Ashley Gee, who used to formerly work at that particular Stop and Shop, to apply for a Click and Collect position. Ashley introduced Jordan to Yvonne and told her she was there to apply for a position. Yvonne told her to apply online and she would look for her application and pull it out and give it to Annie the Manager. She also told Jordan to call Annie on February 3, 2022, and tell her that Yvonne was pulling her application and let Annie know that it was her and she was applying for a Click and Collect position. Yvonne was extremely nice and helpful.

Well, on February 3, 2022, Jordan was in Stop and Shop doing an Instacart order with her mother, and she heard Annie being paged. After they finished the order, they went out to the car and called Annie. Annie finally answered and said "I am not hiring anyone and call next week", and hung up. She was very rude and did not even ask who was calling. How did Annie get this job? Does not sound like she had much training, as I have been a Manager and I would never treat anyone like that, never mind a potential employee. In these times where stores are desperate for help, you would think that Annie would have been more courteous, and stated that the store was not hiring right now, but she would keep her application on file. The sad thing is, I have lived in the North Haven area for over 40 years and have shopped at Stop and Shop for as long as I can remember, and they are always looking for help, especially during the past year and a half. Plus, every time I go in the store, there are different people working there. My granddaughter, Ashley worked in the Deli department, and they went through help like it was going out of style. And due to Management, she quit and is very happy with another position elsewhere.

Well, needless to say Jordan was very upset for the rest of the day. And, I feel that Annie needs to apologize to her for being so rude. I know people do have bad days, but to take it out on potential employees I think puts a big stink on the company, and a bigger stink on the Manager.

I am hoping that something nice comes out of this, as these are tough times and we all need something nice...not rudeness.

Thank you, Vicki Beecher

Desired outcome: I would like an apology for my granddaughter, Jordan Kundrath. I do not think she would accept a job there now being what happened, but a nice apology might help. Her address is 52 Conifer Drive, Northford, CT 06472

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11:24 am EST
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Stop & Shop Accounts receivable

My elderly mothers bank account was hacked. In December she placed an order with Peapod and the check bounced. She was charged a $30.00 fee on her mastercard. I have been trying to get in touch with accounts receivable for 6 weeks. I have spent hours on hold with customer service and left numerous message with accounts receivable with no returned phone calls. Since then she has been charged 4 (30.00) fees because the company keeps trying to get the funds from a bank acct. that is closed. How am I going to take care of the matter if I cannot get in touch with somebody?

Desired outcome: I want accounts receivable to call me and I want a refund of the $30.00 funds.

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6:11 pm EST

Stop & Shop The people you have working here

This is the 3rd time this month someone at this facility has been rude or unhelpful. I will just take my money elsewhere. 1st time I paid for my food and the lady trying to look in my stuff like I was stealing, the manger said she was so sorry about it. I go there today and I have food stamps and this lady had me pay for all my bags. I told her I had food stamps and bags are free and she stops me they are not, but they are we all know this.

Desired outcome: Upset and unhappy , not going back to this location

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1:52 pm EST

Stop & Shop Powered jelly donuts

I have been going to the Stop and Shop located at 425 Lewandowski Street, Lyndhurst, NJ 07071 (store # 0819) since all the supermarkets in my town have closed. This store does not restock their shelves on a regular basis. I understand there are shortages but I have gone to other supermarkets that are well stocked even during these difficult time. One of the reasons I even bother to go to store # 0819 is because I like their powered jelly donuts. However, they have been out of stock for the past two months. When do you anticipate restocking them?

Desired outcome: Restock the powered jelly donuts

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6:58 pm EST
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Stop & Shop No way to access digital coupons.....

Many customers like myself enjoy shopping at Stop & Shop every week. However, we are also unable to take advantage of digital coupons. We are missing out on many specials. Can you be of some help in this regard? I can send and receive e-mails but cannot print, etc. Also, I only have a flip phone (Don't laugh!) Thanks...

Desired outcome: Accessibility to digital coupons....

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4:02 pm EST

Stop & Shop Seafood Department

Most of the time, the workers remove the ice so that you are able to get a good amount of jumbo crab legs. Today, I spent approximately $40 and there is barely anything crab legs in here. I am having to remove a lot of the ice off the legs and not to mention the ice that had fell off into the bag.

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4:26 pm EST

Stop & Shop Service and an employee at local store

I was verbally attacked by an employee and followed outside. She bullied me to the point of me filing a police report because I'm afraid. She is big and loud and I wanted someone to watch the surveillance video of her attacking me.

Desired outcome: I want the employee reprimanded and she NEEDS additional training!

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5:03 pm EST

Stop & Shop Fruits and vegatables

I've been ordering from Stop and Shop online every week for a year now, due to the pandemic. They always send the fruits and vegetables after expiration date, as if they send the products they about through away-- super rude.
Then their fruits and products are SUPER GMO, cucumbers and bell papers that melt like water balloon. Oranges with horrible thick skin, tasteless and smells rotten, so goes for the tangerines and mandarines (1 out of 10 deliveries the tangerines are good, other times they charge of for MANDARINES and send tangerines.

Then, in rare occasions Stop and Shop send REAL avocados, but most of the time they send horrible GMO avocados that the texture is oil like with a chemical teste.

And last but not least, I tried not to buy their yellow roundup-ready potato, so I order red-- well guess what? Stop and shop sends their red potatoes (its their brand), and painted in red. Meaning, they dye the yellow potatoes red.
WE HAVE CALLED THE STORE TO TELL THEM THIS IS FRAUD (since red potatoes cost more), BUT STOP AND SHOP DOESNT CARE. Their dyed potatoes keep coming up in our order. So then we ordered SMALL red potatoes, thinking this time it will be organic or at least red, well not-- the expensive bag of over due potatoes came ALL RED, but at closer inspections half of the red potatoes were yellow ones painted in red, too.

At the end, half of these fruits and products always makes us very sick to our stomach. And I'm not even going to complain they always miss about 010 to 15 items on each order-- meaning we pay shipping for products that never arrive and we have to pay for shipping again next time we order the same products we didn't get. A TOTAL SCAM.

HORRIBLE DISHONEST STORE. They used to be good, but someone took over and turned it into a corrupt corporate mafia with zero regard of their costumers health and pocket.

Desired outcome: Stop selling your customers garbage fruits and vegetables

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Phone number

+1 (800) 767-7772

Website

stopandshop.com

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